Genesis Bankcard Services Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Bankcard Services
August 18,
Revdex.com
P.OBox
Dupont, WA
RE: *** ***
Case #***
Dear Revdex.com:
This letter is in response to your inquiry dated August 11, 2016, regarding a complaint filed with your office by the above referenced consumer
We appreciate *** bringing this issue to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint we have reengaged conversations with the retailer about the merchandiseWe have also contacted the consumer directly to work out a repayment plan that better fits into her budget
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-726- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week
Sincerely,
Bankcard Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
THANK YOU very much for your help
Sincerely,
*** ***

Bankcard Services June 12, Revdex.com P.OBox Dupont, WA RE: *** *** Case #***
Dear Revdex.com: This letter is in response to your inquiry dated June 7, 2017, regarding a complaint filed with your office by the above referenced consumer We appreciate Ms*** bringing this concern to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we reviewed the account to determine next stepsThe history on the customer’s account has been corrected and the assessed late fee creditedIn addition, a courtesy credit has also been applied to her accountWe contacted the consumer directly to discuss the event; the consumer’s payment schedule should resume as planned July 5th and any assessed finance charges will be credited to the account after billingWe believe our actions have addressed her concerns We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-726- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week Sincerely, Bankcard Services

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlso, I spoke with the above mentioned Credit Card Company, after they spoke with the merchant, and action has already been taken I appreciate the attention to this matter, and am still upset over the fact that I had to go to such lengths as filing a report with the Revdex.com.org I hope I never have to do this again
Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Bankcard Services August 8, Revdex.com P.OBox Dupont, WA RE: *** *** Case
#*** Dear Revdex.com: This letter is in response to your inquiry dated July 31, 2017, regarding a complaint filed with your office by the above referenced consumer We appreciate Ms*** bringing this concern to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we have reviewed the account to determine next stepsWe have requested that the credit reporting agencies remove any evidence of this account from the consumer’s credit bureauA letter confirming the deletion of the trade line has been sent to the consumerWe believe our actions have addressed her concerns We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week Sincerely, Bankcard Services

Dear Revdex.com:This letter is in response to your inquiry dated December 19,
2017, regarding a complaint filed with your office by the above referenced
consumerWe appreciate Ms*** bringing this concern to our
attentionAfter reviewing the information and requested resolution
contained in
the consumer’s complaint, we have reviewed the account to determine next steps
We have located the proposal sent by the consumer counseling service our
consumer is usingChanges have been made to the customer’s account to reflect
the approved proposalWe have removed late fees, updated the consumer’s credit
bureau reporting and sent a letter and an updated statement to the consumer’s
address outlining these changes; she should receive this in the next weekWe
believe our actions have addressed her concerns We hope this resolves this matter, but if you or the
consumer has additional questions or concerns, please contact us at 1-866-453-
Our customer service hours are from 6am
to 6pm, Pacific Time, seven days a week.Sincerely,Bankcard
Services

Bankcard Services
October 14,
Revdex.com
P.OBox
Dupont, WA
RE: *** ***
Case
#***
Dear Revdex.com:
This letter is in response to your inquiry dated October 12, 2016, regarding a complaint filed with your office by the above referenced consumer
We appreciate Mr*** bringing this issue to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we have made certain adjustments to his account: the Promo period has been extended by one month and the Insufficient Funds fee has been waived. We believe our actions on this account have addressed his concerns
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-726- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week
Sincerely,
Bankcard Services

Bankcard Services July 7, 2017 Revdex.com P.OBox Dupont, WA RE: *** *** Case #*** Dear
Revdex.com: This letter is in response to your inquiry presented to us June 29, 2017, regarding a complaint filed with your office by the above referenced consumer We appreciate Mr*** bringing this concern to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we have reviewed the consumer’s account to determine next stepsThere have been two payments created on our website, both appear to have processed and cleared his bank accountThere has been one phone interaction with this consumer, he mentioned he’d thought a payment had been created and would have to check his records and terminated the callWe have no record of an email indicating returned payments and there are no returned payments on the accountWe have attempted to contact the customer directly to obtain additional details but have been unsuccessfulBased on the limited information provided, we believe our investigation has addressed his concerns We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a weekSincerely, Bankcard Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:On the second page of each "Account Statement" it list the Annual Percentage rate (APR) for each item purchasedThis includes the "Promotion End Date and the Balance Subject To Interest Rate)" It states the balance of each purchase and the date the promotion ends. I need to see in writing where it says each payment goes to the overall balanceAlso, the amount I paid on the bill was more than the "Minimum Payment Due" so it should have covered the amount on that purchase. What is the purpose of having a "Promotional Due Date" if when a payment is sent if the amount will never covered ?I accept and appreciate the credit to my account and after I pay off the current bill I don't know if I will continue to be a customer.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Bankcard Services
December 2,
Revdex.com
P.OBox
Dupont, WA
RE: *** ***
Case
#***
Dear Revdex.com:
This letter is in response to your inquiry dated December 1, 2016, regarding a complaint filed with your office by the above referenced consumer
We appreciate Mr*** bringing his concern to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we have credited the late fee and interest applied to the account; the account balance is now $A letter confirming the balance has been requested and the zero balance will also be reflected in the consumer statement to be sent around December 2nd We believe our actions have addressed his concerns
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week
Sincerely,
Bankcard Services

Dear RevDex.com:This letter
is in response to your inquiry dated October 31, regarding a complaint filed
with your office by the above referenced consumerWe appreciate
Ms*** bringing this concern to our attentionAfter reviewing the
information and requested resolution
contained in the consumer’s complaint, we
have reviewed the account to determine next stepsThe account closed, all fees
credited and the trade line has been deletedA confirmation letter of these
actions has been sent for her recordsWe believe our actions have addressed her
concerns We hope this resolves
this matter, but if you or the consumer has additional questions or concerns, please
contact us at 1-866-453- Our
customer service hours are from 6am to 6pm, Pacific Time, seven days a week.Sincerely,Bankcard Services

Dear Revdex.com:This letter is in response to your inquiry dated December 15,
regarding a complaint filed with your office by the above referenced
consumerWe appreciate Ms*** bringing this concern to our
attentionAfter reviewing the information and requested resolution
contained in
the consumer’s complaint, we have reviewed the account to determine next steps
The account is closed, all fees credited and the trade line has been deleted
from the consumer’s credit reportA confirmation letter of these actions has
been sent for her recordsWe believe our actions have addressed her concerns We hope this resolves this matter, but if you or the
consumer has additional questions or concerns, please contact us at 1-866-453-
Our customer service hours are from 6am
to 6pm, Pacific Time, seven days a week.Sincerely,Bankcard
Services

March 10,
Revdex.com
P.OBox
Dupont, WA
RE: *** ***
Case #***
Dear RevDex.com:
This letter is in response to your inquiry dated March 9, 2016, regarding a complaint filed with your office by the above referenced consumer
We appreciate Ms*** bringing this issue to our attentionWe have reviewed Ms*** account and found that no error in payment application or credit bureau reporting has been madeWe have contacted the customer directly to review the history of her account in hopes of resolving the issue
We believe we have addressed Ms***’ concerns, however, if you or the consumer has additional questions or concerns, please contact us at 1-866-453-Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week
Sincerely,
Bankcard Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI would only ask that the new account which you have cleared of charges and left open, be closedI sent the card back and ask that you close the account as soon as possible
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: The company fails to address the root cause of why they were engaged in illegally violating US canned-spam laws and does nothing to address why their unsubscribed option simply do not work or why they keep putting me on a list simply to clear it months later and start the whole process all over againThe only way to get the spam to stop for a short term is to take more aggressive routes such as working with the BB and FCCI should have never even needed to use an unsubscribe option because they should never have been mass spamming people that they mined emails list fromAccording to the Can-Spam website *** *** must specifically have an opt in request from me, they are not allowed to contact me through means of obtaining my email through 3rd partiesI am seeking to have confirmation that they stop those practices.Sincerely,*** ***

Complaint: ***
I am rejecting this response because: according to the FCRA any incorrectly reported item must be REMOVED from the credit reportThey are not complying with the lawIn addition, a payment was not madeA settlement offer along with a letter and restrictive endorsement was sent to the original creditor who forwarded it to the an outside agencyIf they will not allow the outside agency to act on their behalf then the offer should not have been forwarded to someone that has no jurisdiction to handle settlements and it should have been null and voidBy forwarding the settlement offer, MABT Milestone acknowledged it and proceeded with it now trying to say that the outside agency could not agree to a settlement on their behalfI had no correspondence with the outside agency - only MABT MilestoneI reject this response and will be following up with the Federal Reserve as well as the CFPB
Sincerely,
*** ***