Genesis Bankcard Services Inc

Bankcard Services July 25, Revdex.com P.OBox Dupont, WA RE: *** *** Case
#*** Dear Revdex.com: This letter is in response to your inquiry dated July 17, 2017, regarding a complaint filed with your office by the above referenced consumer We appreciate Ms*** bringing this concern to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we have reviewed the account to determine next stepsThe correct address was placed on the account July 4th and matches the address on the Revdex.com SubmissionA replacement card was requested at that time, although the card is not needed in order to make additional purchasesThe customer’s statement and Welcome kit have also been requested for delivery and should be received within the next 7-daysAs indicated in her submission, the account is current due to her proactive approachWe believe our actions have addressed her concerns We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week Sincerely, Bankcard Services

Complaint: ***
I am rejecting this response because: Yes everything has NOW been corrected because I AM THE ONE THAT KEEPS CALLING their representative Chris R***. Bankcard Services is saying they did everything when in fact I am the one that had to keep calling and telling their representative of their errors. Bankcard Services is trying to make themselves look good when in fact I am the one that holds them to their promises and shows them their mistakesThey only say everything is correct after I KEEP CALLING. I have printouts reflecting all their errors prior to their corrections.Way to go, in trying to cover yourself when I am the one that has to point out your errors to correctAgain, I have the documentation to backup my claims, plus every time I have called Chris R***. The account is currently showing payment due of $93.35.
Sincerely,
*** ***

Dear Revdex.com:This letter is in response to your inquiry dated January 3,
2018, regarding a complaint filed with your office by the above referenced
consumerWe appreciate Ms*** bringing this concern to our
attentionAfter reviewing the information and requested resolution
contained in
the consumer’s complaint, we have reviewed the account to determine next steps
Per the consumer’s request, the account has been closedThe credits of $
(Annual Membership Fee) and $(Late Fee) will be reflected on her final
statementNo past due history was reported to the credit bureausA letter
verifying the account is closed with a zero balance was sent on January 2,
and should be received sometime next weekWe believe our actions have
addressed her concerns We hope this resolves this matter, but if you or the
consumer has additional questions or concerns, please contact us at 1-866-453-
Our customer service hours are from 6am
to 6pm, Pacific Time, seven days a week.Sincerely,Bankcard
Services

Complaint: ***I am rejecting this response because:
The business sent me a terse email, stating that these ads were not from them, and if I have a problem with that then I myself should contact the Federal Trade CommissionEmail attached. Sincerely,*** ***

Bankcard Services August 28, Revdex.com P.OBox Dupont, WA 98327 Dear Revdex.com: This letter is in response to the rejection to a response from your inquiry dated August 21, 2017, regarding a complaint filed with your office by the above referenced consumerWe appreciate Mr*** requesting additional clarification about the deletion of information listed on his credit bureau reports supplied by our companyThe submission for update to his credit bureau will delete both an inquiry and a trade line reflected on his bureauThe letter being sent to the customer will serve as confirmation until the bureau has updated the correctionWe believe our actions have addressed his concerns We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week Sincerely, Bankcard Services

April 30, Revdex.com P.OBox Dupont, WA RE: *** R ***-*** Case # *** Dear RevDex.com: This letter is in response to your inquiry dated April 23, regarding a complaint filed with your office by the above referenced consumerMs***-*** asserted she’s unable to clearly understand the terms of her account due to misunderstanding our representatives due to a language barrier, causing delinquenciesShe’s also upset that we did not provide written communication of a settlement offer which was offered as a solution to pay the balance We appreciate Ms***-*** bringing this concern to our attentionWe reviewed noted and recorded communication on her account and found the followingMs***-*** established this account on July 2, Her account cycles, meaning the billing period ends, on the 10th of each month.Since opening her account, Ms***-*** has been past due a total of times and exceeded her credit limit timesIn the event of an account becomes past due or over the limit (OTL), the account is subject to additional fees which may be assessed to the account She was billed for the OTL four of the times. There is no returned mail or apparent issue in receiving statements of her account.On November 9, 2017, Ms***-*** called in stating that she could not make the total amount due of $but asked for the minimum payment which she was informed of $Ms***-*** was also informed she is over the limit and was advised to pay down the account to avoid an over the limit feeWe listened to the call and we do acknowledge a language barrier which contributed to the misunderstanding of the accountAn American representative had been requested but the call dropped during transfer.On February 13, 2018, she requested information on how to bring her account back into good standingShe had been informed of settlement offers which she requested in writingGenesis provides written confirmation once an agreement is reached.If Ms***-*** pays $by her 5/9/18, we will write off her remaining balance. We will review her account on the 10th and clear the balance if the payment is made as agreed.We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week. Sincerely, Bankcard ServicesTell us why here

June 8,
Revdex.com
P.OBox
Dupont, WA
RE: *** ***
Case
#***
Dear Revdex.com:
This letter is in response to your inquiry dated May 29, 2015, regarding a complaint filed with your office by the above referenced consumer
We appreciate Ms*** bringing this issue to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint we attempted to contact the customer directly in order to discuss resolution of the issue, but to date, have not been able to speak directly with her
If the consumer will return our calls, we feel we can work to quickly resolve the issue with herOur customer service hours are from 6am to 6pm, Pacific Time, seven days a week and we can be contacted at***
Sincerely,
Bankcard Services

Bankcard Services September 5, Revdex.com P.OBox Dupont, WA RE: *** *** Case #*** Dear Revdex.com: This letter is in response to the rejection to a response from your inquiry dated August 16, 2017, regarding a complaint filed with your office by the above referenced consumer We appreciate MrCockrell’s commitment to making monthly paymentsAs previously stated, his payments generally brought the account within or close to the assigned limit each monthThe consumer signed up for Over Limit coverage, giving him the ability to charge on his account in excess of his credit limit which he didAs stated in the Cardholder Agreement, use of Over Limit coverage will result in a fee, which was assessed in accordance with the termsAs previously stated and as a courtesy, a portion of his Annual Membership Fee and an Over Limit Fee was credited to his accountThe consumer was unresponsive to an attempt to contact him directlyWe believe our actions have addressed his concerns We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week Sincerely, Bankcard Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Preserving my rights to file again if in fact all points have not been completed.Crediting the account, closing the account AND clearing all inquiries, etc refthe credit card etc, from my credit report. Thank you,
Sincerely,
*** ***

October 15,
Revdex.com
P.OBox
Dupont, WA
RE: *** ***
Case # ***
Dear Revdex.com:
This letter is in response to your inquiry dated October 8, 2015, regarding a complaint filed
with your office by the above referenced consumer
We appreciate Ms*** bringing this issue to our attention and apologize for any mis-communications that have attributed to her frustrationWe have contacted both the customer and the store and are working with both to resolve the issue
We believe we will resolve the issue favorably very soonIn the meantime, if you or the consumer have additional questions or concerns, contact us at ***Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week
Sincerely,
Bankcard Services

Complaint: ***
I am rejecting this response because:i d like to know how can I handle this situation: if I pay the dollars , how can I be per cent sure this time that my account will be CLOSEDLast time I was told that my account was closedi dont want to deal anymore with this horrible credit card companyplease advise ASAP how to handle this serious matter
Sincerely,
*** ***

December 16,
Revdex.com
P.OBox
Dupont, WA
RE: *** ***
Case #***
Dear Revdex.com:
This letter is in response to your inquiry dated December 12, 2015, regarding a complaint filed
with your office by the above referenced consumer
We appreciate Mr*** bringing this issue to our attention and apologize for the frustration regarding bill paymentWe have attempted to contact the customer as we believe we have resolved the issue to his satisfaction
If that is incorrect, or you and/or the consumer have additional questions or concerns, contact us at 1-866-453- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.Sincerely,Bankcard Services

Complaint: ***I am rejecting this response because: when I spoke with the representative she confirmed that a credit increase is not available land suggested I speak with the store about financing through other lendersIn regards to the late payment she was told me she apologizes the representative that I spoke with that day is no longer with the company and that they should not have misled meShe never offered any assistance in regards to their error. Sincerely,*** ***

Bankcard Services February 14, Revdex.com P.OBox Dupont, WA Dear Revdex.com: This letter is in response to your inquiry presented to us February 7, 2017, regarding a complaint filed with your office by the above referenced consumerWe
appreciate Mr*** bringing this concern to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we reviewed the account and recent interaction between the consumer and our staff The consumer has been provided insight on managing payments made over the phone to help him ensure funds are available when check is presentedWe believe our actions have addressed his concerns We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a weekSincerely, Bankcard Services

I'm not rejecting this I just want to clarify that you're deleting the credit inquiry from TransUnion?
Sincerely,
*** ***You can message me back on here or you can call me at *** *** *** thank you and I look forward to talking to you guys (:

Complaint: ***
I am rejecting this response because:
If they are the ones attempting to contact by using caller I.Das Unknown, I do not and will not answer a call when you try to disguise your identityI have been receiving Unknown calls at least times a day for the past days. The UNKNOWN caller has yet to leave a message and is only harassing.I would like a good DIRECT PHONE NUMBER of a person that I can talk to not their customer service number with a random representative.
Sincerely,
*** ***

March 10,
Revdex.com
P.OBox
Dupont, WA
RE: *** ***
Case #***
Dear RevDex.com:
This letter is in response to your inquiry dated February 29, 2016, regarding a complaint filed with your office by the above referenced consumer
We appreciate Ms*** bringing this issue to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we have contacted the consumer directly to discuss resolutionWe have suppressed any statements for any accounts directed to her specific address per her request
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week
Sincerely,
Bankcard Services

Complaint: ***I am rejecting this response because:There was no resolution made.Sincerely,*** ***

Bankcard Services March 17, Revdex.com P.OBox Dupont, WA RE: *** *** Case #***
Dear Revdex.com: This letter is in response to your inquiry dated March 13, 2017, regarding a complaint filed with your office by the above referenced consumer We appreciate Ms*** bringing this concern to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we have reviewed the consumer’s account to determine next stepsThe address was updated during her conversation with our staff on 3/10/Additionally, a copy of her statements has been sent, the fees mentioned in her submission have been scheduled to be waived, the history of her account has been updated to Never Been Late, and a confirmation of these actions has been requested; the letter will serve as confirmation of her good payment history in the event she is in need of documentation We believe our actions have addressed her concerns We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week Sincerely, Bankcard Services

Bankcard Services
December 22,
Revdex.com
P.OBox
Dupont, WA
RE: *** ***
Case
#***
Dear Revdex.com:
This letter is in response to your inquiry dated December 14, 2016, regarding a complaint filed with your office by the above referenced consumer
We appreciate Ms*** bringing this concern to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint we have done the following: updated her history due to incorrect address at account opening, credited two late fees, corrected her date of birth based on information supplied by her in a previous phone call and submitted a request to have the bureaus reflect up to date historyA letter confirming the bureau correction and providing an updated balance are forthcomingWe believe the consumer’s address is up to date; she can call our office to confirmThe updated balance will be reflected in the next statement to be sent on or around January 21, We believe our actions have addressed her concerns
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week
Sincerely,
Bankcard Services