George Brazil Plumbing & Electrical Services

I am writing in regards to the plumbing complaint that Mr. [redacted] sent to your office in August about the services he received from AJAC, Inc. d/b/a George Brazil on January 24, 2014. In January, a George Brazil plumber went to Mr. [redacted] home and evaluated multiple plumbing issues and some...

maintenance needs.  The item at issue in the recently filed complaint relates to a single item of work completed more than 6 months ago with respect to changing filters and membranes in an existing reverse osmosis (RO) system that Mr. [redacted] has under his kitchen sink.  George Brazil supplied and installed new RO filters and a membrane, but George Brazil did not install or provide the RO System that cracked more than 6 months later.  In short, George Brazil did not supply or install the RO System that broke.  Here is a picture of the RO System immediately after George Brazil installed new filters and membranes, and you can see that there are no cracks in the pre-existing RO when we left Mr. [redacted] home in January.As is our standard practice, our plumber gave Mr. [redacted] a written quote for the work to be done. Mr. [redacted] chose what work he would like done and signed an authorization signature before we did any work. At this time the price was clearly written out on the invoice so that there was no surprise of what the job would cost. Mr. [redacted] was aware of the cost to perform a maintenance filter and membrane change out on his RO. We did not replace Mr. [redacted] whole existing RO system, we only replaced the RO's filters and a membrane inside of the RO’s cylinders.  Our price to replace the whole RO system is more than performing a maintenance filter and membrane change out on his RO.  Mr. Eliot’s price quoted in his complaint for an entire RO system is not a price or for the quality or type of an RO system that we provide to our customers.Six months after our original work, we received a call from Mr. [redacted] stating that he had a leak under his kitchen sink on his RO unit. He stated that we had worked on it before and that it should be under warranty. When we have warranty issues we send our Quality Control Manager (QC) out to our client’s home.   On July 30, 2014, our QC manager arrived at Mr. [redacted] home and found that one of Mr. [redacted] cylinders on his pre-existing RO had cracked. Our QC manager took the below picture of the cracked RO cylinder and stated that we would call him to go over our findings.I called Mr. [redacted] after reviewing invoices and original pictures taken from six months ago as well as the new picture of the cracked RO cylinder and a discussion with our QC manager. I stated to Mr. [redacted] that the filters and the membrane are under our warranty as it is stated on the invoice, yet that was not the problem because the item that failed was his preexisting whole reverse osmosis unit.  I reiterated that it was his pre-existing product that cracked, indeed we did service it six months ago, but we are not responsible for something cracking six months down the road on equipment that we did not install. If we had originally installed the RO then we would replace the entire RO system under our warranty.Mr. [redacted] did request us to return money that he paid to be part of our plumbing membership that has discounted pricing and maintenance benefits. We promptly obliged and we did return $220.24 to him as he requested for his service agreement membership.  We also offered to replace the RO for him at a discount from our prices, but he hung up the phone and ended the phone conversation.We stand behind the products we provide and install.  But we do not warranty pre-existing RO systems installed by others.  We did refund him for his service agreement membership and offered to replace the RO at a discount.  We provided a service and unfortunately he had a crack develop that caused a leak on his pre-existing RO that was provided and installed by others and we cannot be held responsible to warranty an existing system that fails six months after we installed filters and a membrane.  There has been no allegations that there have been any issues with the filters or membranes that we installed.  They appeared to have functioned correctly for the six months prior to the pre-existing RO cylinder cracking. What George Brazil did had nothing to do with the subsequent crack in the RO filter.Please reevaluate thiscomplaint as we do not see how we can be liable for an unreasonable request to warranty something that we did not install.  Thank you for understanding in this matter.Sincerely,[redacted]George Brazil Plumbing, heating and Air conditioning

Excellent customer care and expert knowledge. This company is the best of the best.

My technician Tony is always great to work with. Professional and honest and does a very good job. He always comes up with a solution to correct any problem.

Greg W came as soon as possible. He discovered the problem quickly and fixed the problem immediately. He was very professional and friendly. My husband and I are very pleased with the service.

[redacted] of George Brazil Plumbing & Electrical came to our home and performed an annual inspection and water heater flush. Additionally [redacted] rebuilt two Omen shower turner off & on mechanisms as well as installed a new Toto Drake 1.28 GPF Toilet in the master bath.
Joe’s customer service and professional approach to providing the plumbing results desired was deemed to be very informative and extremely superb in all respects.
[redacted] also introduced us to FLOW-TECH HOME Whole House Water Treatment Solution which is considered an improved option over installing a soft water system solution.
We are very pleased with the service provided by [redacted].

I can say that CO. responded in a timely fashion and my plumbing matter was taken care to my satisfaction.

The George Brazil Plumbing & Electrical Services office staff responded quickly to my electrical problem with a smoke alarm. The electrician was at my house within a couple of hours. He diagnosed the problem and replaced the alarm. Since it was time for my annual inspection, he suggested he perform it today.

He was courteous and professional. I highly recommend this company.

George Brazil Plumbing has great customer service. Everyone was friendly and helpful. They arrived when they said they would and solved the problem. I was particularly impressed that a photo and info about the technician was sent to me. In today's world, that's a positive.

[redacted]. did a great job on a electrical issue that we had. [redacted] was very professional and answered our questions and we will recommend him for any electrical service that you need. George Brazil services always sends professional employees to our home and we have nothing but great reviews for the company.

Elijah and Gabriel installed a new outside electrical panel at my home and I recommend them highly. They arrived exactly when they said they would, worked hard all day, answered all my questions, and I am happy to recommend them to anyone who needs electrical work done. I would certainly use these 2 team members in the future should I need further work done in other areas in my home.

Fernando O was very helpful finding the problem with our sewer line. I cannot comment on the other employees but was very pleased with Fernando O.

RE: [redacted]. Did a very good job finding and correcting a fuse that had blown in the circuit breaker.

[redacted] was efficient, explained things fully, and gave me options. Friendly timely service which I have found to be true with George Brazil. I have used your services several times and will use them again in the future.

Once again, George Brazil responded to my emergency call, within an hour technician was there and problem was repaired! I had previously used George Brazil for an A/C problem that turned into an A/C replacement that was handled with professionalism and courtesy.

I am an out of town condo owner, so being able to use George Brazil and get the response I've gotten has been great. I have already referred them to six of my fiends in that area.

[redacted] worked an extra Saturday to fix my plumbing problems. He was courteous, prompt an treated me and my home with respect. I will ask for him the next time I need a plumber.

Polite, profession, and thorough.

I was very satisfied with Jason's service though $207.00 is to much to just replace a electrical plug in one room and only took less than 5 minutes. I guess I could have done it but I'm 82 years old and on my own so any electrical problem needs immediate service in my opinion. I hope I don't need an electrician again soon!

George Brazil plumber/electric sent Mark B to fix an electrical problem at my house. He was A#1! Give him a raise!

George Brazil plumbing service was outstanding, seamless, and as always extremely professional in all aspects, including the notification process of when the appointment would begin.

Zack was the technician dispatched to inspect my home, and he was thoroughly competent in his inspection.

best service received . Service rep took time to explain everything. Very friendly.