Gibbs Painting Service

Complaint: [redacted] I am rejecting this response because:I want to know the reasonNo one will tell me whyI want the chance to get this loanEveryone raves about your customer service and your companyI really need this loan to pay off credit cardsI want the chance to provide all of the documentation to prove I'm meSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I asked to know why and you just never answer meEach time you just say you needed moreI want to know why a Wand a letter from the company was not good enoughAny bank I ever dealt with would accept either of those as proof of income but not youWhy??????Sincerely, [redacted]

Dear ***- We apologize for the frustration you have experienced while working to complete the loan process. As we are an online company, we do require account holders to have ongoing access to the email address associated with their Prosper account. While completing our review process to... complete the loan, we do require legible versions of documents. Unfortunately, it sounds like some of the items we received were not able to be reviewed and we needed to request that a better image be sent. We have multiple ways that requested information can be sent to us; faxing is not a requirement. We would love to work with you to complete the loan process. If you are interested in learning more about our other options for how the documents can be sent (likely without cost) please do reach out. We can be reached at 866-615-6319, or by email at [email protected]. Prosper Client Services

Complaint: [redacted] I am rejecting this response because: it is basically BS But that is to be expected The Revdex.com has been poor at helping time and again so there is no reason to be different in this situation I’m not really sure of what the Revdex.com actually does bu it is not protecting the consumer from my experience I’ll handle this on my own and laugh when Prosper starts asking me to settle at a much lower amount than I offered originally and I tell them no thanksYou can charge it offSincerely,David ***

Dear ***, We apologize for any inconvenience we may have caused by discontinuing our note trading option for investorsWe are always looking for additional opportunities to enhance our offerings and remain committed to our investorsIf another secondary market emerges that would provide sufficient value to our investors we will review the opportunity to partner with the service We thank you for being a valued Prosper investor Prosper Client Services

Initial Business Response / [redacted] (1000, 5, 2016/01/05) */ Ms [redacted] , We're sorry to hear about this ordealProsper has escalated this complaint to our Fraud department for investigationA customer service agent will reach out to you and provide you with an update on your situationProsper takes issues with fraud very seriouslyIf you haven't already done so, please report this to your local law enforcementThey should be able to assist you with this issue Regards, Prosper Client Services [redacted]

Complaint: [redacted] I am rejecting this response because: I disagree with the response that the business Prosper has indicated First of all, on January 19, I received an email that I did not qualify for a loan from Prosper because it exceeded the amount that I qualified for based on Prosper's score Not only do they tell me the reasons for the denial, but they also provided me a score of I have repeated many times that I did not apply for a loan through Prosper nor did I accept nor sign any paperwork In my original complaint, I am asking for evidence as to where I requested this loan and with whose permission did they pull a credit report without my authorization I do not want to go back and forth with this matter, I want this business to correct the problem and/or fulfill my request of providing me the proof of the "application" they are referring to Prosper is misleading and lying to people by reflecting incorrect information Their January 7th response was the exact same response they sent me on January 23, This response does not prove their denial and allegations that I applied and evidence of my signature and approval of a loan request.Sincerely,Yvonne [redacted]

Hello [redacted] - Thank you for reaching out with your concern – we are happy to explain the process a bit moreIn order to determine an appropriate rate for each borrower, we must review the individual’s credit profileWe conduct a ‘soft-pull’ which has no impact to a credit score We do have an obligation to keep certain information on file, so unfortunately cannot delete your record in its entiretyWe can, however, close your account and opt you out of further communicationsIf you would like to do either of these, please feel free to reach out to our Customer Service team to soThey can be reached by phone at 866-615-6319, or by email at [email protected] We appreciate your interest in Prosper and hope we have an opportunity to be of service in the future! Prosper Client Services

Initial Business Response / [redacted] (1000, 5, 2015/08/06) */ Thank you for addressing your concernsWe have reached out to the customer and apologized for the experienceDue to document discrepancies, we were unable to extend another loan and have explained the reasons for the denial and subsequent cancellation of his account as well as provided the customer alternative means to log in to his account and review his balance, documents and paymentsAs discussed with the customer, the PO Box email address is both valid and visible on our website under Contact Us, directly across the office addressShould he need further assistance with his current loan, he may contact us directly through Customer Service at XXX-XXX-XXXX

Complaint: [redacted] I am rejecting this response because: I have not spoke to anyone Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: it does not meet the satisfactory respondse, I will contact my financial institute to forward the correct copy of check for the amount of $ [redacted] , but the fact still persists that its still missing and [redacted] financial states that it was cashed by prosperIam stuck in the middle with both institutes in which they should be handling this between themIf prosper can contact Wendy a [redacted] representative "In-service dept" (877)256-the person being assign to my case and try to figure this out, I keep occurring interest and I feel since I keep making payments and not defaulting no one seems to careIam more than willing to provide further information to resolve this matter if contactedI just want this prosper account paid off and closed, just please locate that checkSincerely, [redacted]

Hello [redacted] - We apologize for the delay processing the checkThe account has been updated to reflect that it has been paid in full We appreciate your business and hope you have a great summer! Prosper Client Services

Complaint: [redacted] I am rejecting this response because: I have provided Prosper the documents required by the company The documents were sent by certified mail and emailed to the designated email provided by the company Sincerely, [redacted]

Dear Jacquelyn, Thank you for following up with usWe must apologize again for any frustration you have experiencedProsper does accept payments from third parties but cannot disclose account information, including payment amounts and account balances, if those parties are not authorizedIf you have additional questions, please email us at [redacted] or call us at [redacted] .Sincerely,Prosper Client Services

Initial Business Response / [redacted] (1000, 6, 2015/12/07) */ Hi ***, We regret the negative experience you've had with billpay paymentsA senior agent has been assigned to your account and will be in contact shortlyWe look forward to speaking with you Regards, [redacted] ***- [redacted] Customer Experience Manager Prosper Marketplace, Inc Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/12/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted] I am rejecting this response because: I have sent Prosper in [redacted] and again 03/***.04/ [redacted] and 05/15/ [redacted] receive via postal carrier certified mail and signature required , notorized affidavits Identity Fraud Affidavit required by Prosper's Fraud Department and FTC Identity Theft Report and Police Incident Report from 12/ [redacted] , Prosper is not taking this matter seriously and continues causing me harm for their actions I have made complaints through Consumer Financial Protection Bureau and will seek legal advice for possible damages Prosper has the ability to fix the problem , Sincerely, [redacted]

Dear [redacted] , Thank you for reaching out to usProsper takes claims of fraud and identity theft very seriously, and we would like to help you resolve the issue as quickly as possible We have sent details of what is needed to complete the review of this claim Upon receipt of all requested documents we can proceed with the investigationPhysical documents can be sent, but for faster processing scans of the requested documents can be emailed to [email protected] If you have further questions, please contact our customer service department at (866) 615-or via email at [email protected] Prosper Client Services

Dear ***, We apologize for the inconvenience you experienced while attempting to submit documentsProsper closely examines each document that is sent in order to verify the identity and application information of each person who accepts terms for a loanUnfortunately, we were unable to complete this process with the documents that were provided If you have further questions, please feel free to reach out to us by calling us at 1-866-615-or by emailing us at [email protected] Sincerely, Prosper Client Services

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] I got a letter the other day from Prosper marketplaceThey said they could not give me $***to put in for lessWhen I talked to them the first time on May 2nd they said I was guaranteed the moneySo what I am telling you is they are crooksThey had me send all that paper work (faxed) times and they still wanted copies sent twiceI don't have a smartphone or anything to send the documents they wanted on the computerAll I am asking is for my $ [redacted] for all the faxes and they had no intentions of loaning me the moneyHave them send a copy of the letter they sent me the letter stating I do not qualified and they led me on for all those important copiesI would like all my personal info send back and the $ [redacted] for what they misled me forRevdex.com I have a copy of the receipts for the faxes if you want themI can send them to youThat company should be shut down!!! I went into the complaints for their company and this is exactly what they did to themIf you don't qualify then they should say so when you call the first timeI will not accept any of their lies and crookednessall I want is my money they made a fool of me forThank you

Dear ***, Based on the review of all information, we are unable to move forward with the loan origination As a result your account has been terminated and loan application canceled We apologize we cannot be of service Prosper Client Services