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GiftCardBin Reviews (90)

I have had a very positive experience with GiftCardBin Initially, it did not seem so when I waited and waited for the cards to arrive I contacted GCB and received immediate response from Ukariah and was quickly emailed my gift card #'s and pins Turns out weeks later the cards arrived and it was NOT GCBs fault The PO mail date clearly showed they had been mailed promptly - weeks prior as GBC said - and had been lost in the mail I will not hesitate to purchase from them again esp since Customer Service was so prompt and pleasing

Hi ***, Thank you for your comments and I'm happy to address this with youYour order was flagged for additional reviewThis happens most of the time with "new" customers and orders over $1,With your order it hit bothYour first order was placed with us days before so you were still under the "new" status and your order was approximately $1,Your order was cancelled on a Saturday and Customer Service would have reached out to you today regarding your order; as they are only available Monday-FridayYour purchase, at the time you were refunded, was immediately cancelled and the cards you attempted to purchase were immediately relisted on our siteEvery card has sold, however the good news, is that we do receive [redacted] dailyI would be happy to personally review your next order and offer you $off your next order as wellAs far as us floating money that is definitely not the case, but understand where your comments could have derived fromUnfortunately, we need to protect our customers and ourselves so we do have internal limits set and orders are reviewed by our fraud team dailyAgain, I appreciate your comments and would love to help you in the futureMy personal email address is [redacted] and I would be happy to honor the additional discount mentioned aboveI also can shoot you an email when I see the [redacted] cards listed so you can make your purchaseAgain, the order will still have to be reviewed, but if it looks similar to this one I would be hapy to release Thank you for your time and please reach out to me

Gift Card Bin is very reliable and offer day guarantees on all purchasesThe one time I had a problem with a card, they promptly refunded my moneyThey are my favorite out of all the gift card websitesThey take PayPal too!

Gift card Bin worked so well with me on a refundI made a purchase and inadvertently used an old address The package was shipped before the correction could be made, and so they gladly refunded my purchaseEven though it was my mistake they still took great care of meI will use them again! Ukariah was an excellent customer representative!! Jon A [redacted] NC

Hello [redacted] , I apologize for the issues you had with your first orderYour order required additional review seeing that it was your first order with us and the order contained ecode delivery for two of the cardsI see you spoke to [redacted] and missed two of the three questions askedWe subscribe to a service that pulls public information to confirm your identity; this is where the series of questions came fromI know those questions can be difficult at times tooUnfortunately, since two questions were missed, [redacted] had to cancel the ecode requested cards; the physical card was still shipped to you and I see it was delivered two days agoWe did immediately relist these two Lowe's cards for sale, but being that they are a very popular merchant the cards were sold almost instantaneouslyPlease let me know if you have any future questions or concernsI'm happy to quickly review any future orders with us and [redacted] leave you my direct emailThank you again [redacted]

Dear Customer, Yes, you and I exchanged an email It does take a few days to get a response with our respective merchants and we were looking into where the card was used in the interim You have been refunded, however since you filed a credit card dispute we accepted the dispute and refunded you through that channelThe refund has been already processed through the disputed as I communicated to you last weekThank you

GiftCardBin clearly states that we have a day guarantee period in our Terms and Conditions, on the top banner of our site and also it is included in every packing slip Our Terms & Conditions state under "Returns, Refunds and Title": "If there is a balance discrepancy, the customer is required to immediately contact Giftcardbin Customer Service and Giftcardbin will investigate the matterIf a customer contacts Giftcardbin within days of receipt of a gift card (as determined by Giftcardbin) and Giftcardbin investigation concludes that the balance discrepancy was not a result of the customer or related party’s own use of the card, Giftcardbin will either replace the card or refund the purchase Unfortunately, we are not be able to refund this order is well past at days oldThese are secondhand cards (cards previously owned by someone else)We take many measures to protect our customers and, when these occurrences happen within our return period (and sometimes beyond) we make the customer wholeWe offer one of the longer refund periods in our marketWhile we do try to make exceptions when possible, this card, being from is outside of that time periodI can understand why the customer made the personal choice to decide to hang onto the card, and consumers can have many reasons to not use cards within our refund period, but we offer a return policy and refund period like many other stores, in order to provide our customers to shop with confidenceUnfortunately, it sounds like the customer was hoping to be able to be able to gain a refund for an indefinite amount of time which we are unable to offerWe did offer the customer a credit on a future order

Ukariah R [redacted] took care of my password problem Was nice person Customer Service Representative Good service good site

Giftcardbin.com is awesome!!!! I just used them for the first time and did not quite understand the full service Stephanie in customer service immediately explained and assisted me with my transaction!! I got my gift cards and plan on using this weekend Great service, great product and extremely helpful personnel!!!! GiftCardBin ROCKS!!!!!

Hello, The reason for the returned gift card was as you stated; what the market is doing as far as that particular merchant and also our current inventoryOur inventory changes throughout the day and we cannot control what the market is doing, supply/demand for a particular merchant It is stated in our Seller FAQ's that if we are to return a gift card to you we will send it back in USPS (I've included the description from our web page below) Once we have received and verified your sale to GiftCardBin, we will initiate a payment to you for the accepted gift cardsAny gift cards that we are not able to take or process will be returned toou via US MailPayment for accepted gift cards can generally take anywhere from to business days to post to your account once we've received and verified the shipment As a one-time courtesy I could accept this gift card if you would like to send it back to usPlease send it to my attention, attn: April, and I will be sure to retrieve it and reviewPlease let me know if you have additional questions or concerns

Personally, I think that giftxardbin.com is awesomeThe prices are great, they ship really fast and when I had problems with the USPS not doing their job Shaneice in customer service was all over my issue and got it resolved promptly, professionally and satisfactorilyKeep up the good work!

I emailed customer service about a problem with my Petco card, and Rodriguez Ukariah responded and to my email within the hour and I my question was taken care of We pay from them again

I am rejecting this response because: Here is the verification number you sent - [redacted] You can pay via [redacted] , that way USPS doesn't lose anything Email for the [redacted] Account is a [redacted]

Hello, the gift card was successfully delivered on 08/On that same day the card was used at a *** near her billing address. The customer called in and spoke with our Customer Service department and we explained to her we needed to our further research on the cardOur customer
service rep spoke with *** and they told her it was used at store# *** and then gave the address. It's possible the rep gave the wrong store number, but that is what they confirmedThe address was on *** *** *** ** *** **. We never said we wouldn't refund, we stated we needed to complete our investigation and would follwith her the following week. The customer disputed the transaction as we were still researching this, on 08/28, four days laterWe have refunded her now and I hope everything is okayWe will always do the right thing, but with cards that are reported back to us as zero balance, the research does take a little longer to reviewA lot of that entails us contacting the merchant and working with their loss prevention team

As outlined in our Terms and Conditions, which can be found at: http://www.giftcardbin.com/terms"GiftCardBin may require additional verification of your identity for any digital delivery orders placed through a number of methods, including, but not limited to confirming personal and
public records informationIf you are unable to verify your identity, GiftCardbin reserves the right to cancel your order and refund you within to business days to your original form of payment."Further, while the customer claims they were denied information to a supervisor, *** did in fact provide the customer with my contact information via emailI've attached a copyThe customer reached out to me via email and I responded to her within a half hour with a detailed explanation of our processes and procedures and why we have themI've attached a copy of her email to me and my subsequent response. As stated in our terms, and my earlier emails to the customer, due to the inherent risk that resides in faceless, digital transactions, our system flags certain orders (based on an algorithm) for further identity verificationWe do this to protect ourselves from credit card and the customer - to confirm that the person placing the order is in fact the credit card holderWe email the customer to inform them that their order has been marked and requires further verification to be completedWhen the customer calls in, we explain the process to them which consists of providing their date of birth if they want to proceed with the verificationWe subscribe to a system which pulls information from public record and credit card reporting agenciesWe do not have control over the questions asked and the system provides adequate time to answer each questionWill made an exception and allowed the customer two attempts to pass verification yesterday and todayAs the customer was unable to confirm their identity and pass the verification, we refunded them within one hour from when they called in and emailedThe refund has already been processed and I have attached proof from our credit card processor and shopping cart platform that shows we processed the refund

Hi ***, I'd like to apologize for the technical issues with your order, the ecard feature is a very new feature on our website and as such we are still working out some of the bugs.I do see that the last email sent to you was from *** on Wednesday December 31st at
10:23am, stating that this was a merchandise credit and asking if you would like to receive this card by mail. If you would prefer, we would be happy to issue you a refund.For future reference we are closed over the weekend but will always try to get back to you the following business dayWe were also closed for New Years Day. Once again we apologize for any inconvenience and frustration this may have caused and await your further instruction. Thank you,GiftCardBin Team

I have purchased gift cards several times this year from GiftCardBinI appreciate not only the secure way they have of verifying and sending out gift cards, but also the speed of processing my orderGlad to work with them!

To Whom It May Concern, This was the customer's first order with us and she purchased two Target gift cards totaling over $1k card value. Being that this was her first time order it prompted us to ask her questions to confirm her identity. We subscribe to service where it
pulls public information on the individuals in question. The customer answered one of the questions incorrectly and then also answered the "challenge/final" question incorrectlyTherefore, we were not able to complete the order and confirm her identityWe assured the customer we do this in order to protect us and of course our customersThe order was placed on 06/and the refund was processed on 06/

Hi ***,
As we previously exchanged emailsWe were informed by our *** rep to be "cautious" on this order as your first order with us was disputed in OctoberTherefore, when you placed an order with us I wanted to reach out to you firstI think there was confusion on how you could
retrieve your card number and pins? Or maybe, since you were a first time customer, the verification process? Either way, I reached out to you and then on Sunday 01/you emailed back stating you need the card information that day, otherwise cancel my order; please see email belowI was out of the office on Sunday, therefore when I saw this email I politely responded that I have cancelled your orderYou also had another order that was being shipped to you and it was a physical order for physical cardsI indicated that order goes through a different verification process and that order is scheduled to shipI'm not sure where the "phishing" or "scam" comments derived fromSorry you didn't have a positive experienceOn Sunday, January 31, 11:AM, The Original wrote:
Hello Dear,
Thank you for your interest, my question is why is my order still pendingI need to use the gift card today, can I or not ? If I can't, please cancel my order so I can purchase from another website and get my order immediately after purchase and don't have to waitPlease I need to use the gift card todayThank you

I bought a $Hyatt giftcard on June 24, 2016, order#When I got e-giftcard, the value was correct as verifiedThis week when I am about to use the giftcard, the balance left was $onlyI emailed giftcardbin and left voice mails over the last days, no one has reached out to meTheir guarantee is days and on the voicemail recording, they said they would call back within the same business day, that is such a lie too
This is my first time and last time dealing with themDisappointed, I want my money back!

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Address: P.O. Box 980816, West Sacramento, California, United States, 95798

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