GiftCardBin

I misread the condition that the giftcard I was purchasing could only be used online, and I needed it at the store. Ukariah was extremely courteous, and provided me with a courtesy voucher for the store after helping me to understand their policy. I was impressed with the personalized service, and the flexibility when I needed it!

Excellent customer service! Love this business! I recommend this to everyone.

Review: I ordered a [redacted] in August and went to use it at the store today and it would not only not work...I was told it was invalid. The manager tried it 8 different times. When I contacted gift card bin....after my embrassement, they told me that the money is there and maybe the card isn't working and the manager should be called when I go to the store or go to a different store, so that they manually enter it. The manager at the store I went to today did this and it did NOT WORK. I feel like I've been scammed 100% with no regard for me and its up to me to bend over backwards when I already had the trouble today. They should verify all cards prior to selling them for both amount and magnification to use in the store. I just want to have my full refund and I will never use them again. This has been such a bad experience and the amount of nonchalant disregard was unacceptable.Desired Settlement: Just refund me for a card I cannot use.

Business

Response:

Hello, I'm sorry this happened to you. We will always do what is right and of course provide you a refund as needed. If you visit the [redacted] website, the balance is there. What should have happened is the [redacted] manager should have taken the extra step and assisted you with the demagnetized card (as this is most likely the issue). However, I show that you spoke to our customer service department yesterday and they already provided you a shipping label for you to ship the card back to us. As they stated, we will refund you upon receipt. With second hand gift cards this does happen from time-to-time. I apologize for the inconvenience and having this happen on your first order with us.

Consumer

Response:

I am rejecting this response because: First of all, the manager did enter it manually and error came up. The issue is that no card should be sent out without that listed that it is demagnetized. Instead I was left without a gift card and all the inconvenience was left to me with nothing more than send it back. I had to ask to be given return postage after they told me to just use the old envelope and do return to sender which after this much time is actually not legal. So I have not nothing but a poor experience and nothing was done to rectify my service experience.

Business

Response:

I understand your frustration. We have already refunded you and you will see the credit in a few days. I'm not sure what more we can do at this point. Please understand that with second hand gift cards, cards can become demagnetized or damaged. We have no way of verifying this unless we take the physical card to the store. We can however, confirm the balance was in tact before cards are sent. With your card we confirmed the balance was there and the balance is still on the card. If you would like to reach out to me directly I would be happy to chat more about this. I'm truly sorry for the back and forth and issues you had with your first order. Thank you for your time.

Review: This company has a poor gift card selling program. They tell you they will accept the gift card you are trying to sell them and they even let you send the card to them. Then they reject the gift card for no apparent reason (or at least the reason for the rejection is blank on the email they sent me) and don't return the gift cards.

First, since you are collecting the inventory of items being sent to you online you should be able to tell how many cards will be in your inventory before the person ever drops the gift cards in the mail so overstocking shouldn't be an issue. Secondly, if you are going to deny the transaction, then send the gift cards back to the customer with tracking just like they used when sending to the company.Desired Settlement: I'd like the company to give me the $192 they originally promised me when they agreed to buy the gift card since they aren't giving me my gift card back.

Business

Response:

Hello, The reason for the returned gift card was as you stated; what the market is doing as far as that particular merchant and also our current inventory. Our inventory changes throughout the day and we cannot control what the market is doing, supply/demand for a particular merchant. It is stated in our Seller FAQ's that if we are to return a gift card to you we will send it back in USPS (I've included the description from our web page below). Once we have received and verified your sale to GiftCardBin, we will initiate a payment to you for the accepted gift cards. Any gift cards that we are not able to take or process will be returned toou via US Mail. Payment for accepted gift cards can generally take anywhere from 3 to 10 business days to post to your account once we've received and verified the shipment. As a one-time courtesy I could accept this gift card if you would like to send it back to us. Please send it to my attention, attn: April, and I will be sure to retrieve it and review. Please let me know if you have additional questions or concerns.

Consumer

Response:

I am rejecting this response because: The business still hasn't returned my gift cards. I'd like my gift cards or a check or a deposit for the amount to my bank account.

Consumer

Response:

I am rejecting this response because:Here is the verification number you sent - [redacted] You can pay via [redacted], that way USPS doesn't lose anything. Email for the [redacted] Account is a[redacted]

Business

Response:

Hi there! No problem. I have sent the payment of $203.99 today. I'm going to give you my email address and would appreciate it if you could mail the card back to us when you receive it. I will give you a prepaid return label when you respond. My email is [redacted] have a good day and I hope this resolves your issue. If you have any positive comments at this point, we would love to hear your positive comments in the Revdex.com section. Thanks again.

Review: I ordered a gift card from this company. I received an email the following day saying that I had to contact them by the end of the day to "verify my identity". Not only did I find this very suspicious from the identity theft protection, I called and was asked a series of questions that were very sensitive in nature. These questions could easily be security answers on my accounts. This was done completely over the phone. Some of these questions were very obscure and I "missed" one question on two different days. The first time the man named [redacted], the self reported by him "special projects coordinator, said call back tomorrow and try again. We weren't able to verify our identity with these obscure questions and were given as he said "20 seconds to answer". We literally ran to our tax returns to look it up, but as he said "timed out". The two questions we missed were about what street was near us (we moved here 2 weeks ago) and another question about an address we lived at for a few months in college 10 years ago. This whole process was extremely frustrating and ridiculous! Needless to say I was never given the gift card. This company policy they have encourages identity theft and is absolutely terrible from a customer service perspective. The man on the phone was not at all helpful and we had no other recourse. We were also told we could not speak to a supervisor nor would he give me the name of any superiors. We will never do business with them again.Desired Settlement: I want my gift card that I had ordered. We are still awaiting refund of charges for it, but I would prefer to have the gift card.

Business

Response:

As outlined in our Terms and Conditions, which can be found at: http://www.giftcardbin.com/terms"GiftCardBin may require additional verification of your identity for any digital delivery orders placed through a number of methods, including, but not limited to confirming personal and public records information. If you are unable to verify your identity, GiftCardbin reserves the right to cancel your order and refund you within 3 to 5 business days to your original form of payment."Further, while the customer claims they were denied information to a supervisor, [redacted] did in fact provide the customer with my contact information via email. I've attached a copy. The customer reached out to me via email and I responded to her within a half hour with a detailed explanation of our processes and procedures and why we have them. I've attached a copy of her email to me and my subsequent response. As stated in our terms, and my earlier emails to the customer, due to the inherent risk that resides in faceless, digital transactions, our system flags certain orders (based on an algorithm) for further identity verification. We do this to protect ourselves from credit card and the customer - to confirm that the person placing the order is in fact the credit card holder. We email the customer to inform them that their order has been marked and requires further verification to be completed. When the customer calls in, we explain the process to them which consists of providing their date of birth if they want to proceed with the verification. We subscribe to a system which pulls information from public record and credit card reporting agencies. We do not have control over the questions asked and the system provides adequate time to answer each question. Will made an exception and allowed the customer two attempts to pass verification yesterday and today. As the customer was unable to confirm their identity and pass the verification, we refunded them within one hour from when they called in and emailed. The refund has already been processed and I have attached proof from our credit card processor and shopping cart platform that shows we processed the refund.

Great site for gift cards with good customer service

very good customer service!

Review: The company advertises a one day delivery date for all products on the website. When the item did not arrive in one day, I contacted the company. [redacted] quoted me several fine print lines from obscure sections of their website that say anywhere between "1-2 days". The reality is that the item was not even sent within 2 days, and the customer can only see a guaranteed delivery date of 1 day everywhere on the website. When I asked for some type of compensation for the missed guaranteed date, the company immediately cancelled my order without my explicit permission, and [redacted] gave me an extremely rude and unwarranted attitude, including the line "I have forward this over to the manager so she may contact you if she feels the need to do so." Needless to say, I will never work with this company again, but I would like to warn fellow customers NEVER to work with this company. I also missed a huge company sale that I planned to use the gift card for, and I am out a minimum of $100 due to the incompetency of GiftCardBin and its employees.Desired Settlement: No longer advertise the one day delivery if this is an incorrect advertisement. I would still appreciate compensation for my time and my frustration dealing with your extremely rude employee Urkiah and missing out on an opportunity to use the gift card for.

Business

Response:

Hello, I see your order was placed on the 12/02 and was not released to you within one business day; for that I do apologize. As this being your first order and also the selected ecode delivery, your order was delayed. I do show your order was credited and cancelled on 12/04.

Consumer

Response:

I am rejecting this response because an apology is simply not acceptable in this situation. I request that your website is changed to reflect the "delay" that I am guessing many first time users experience. If you have a guarantee without any ramifications for missing this guarantee, then it is not a guarantee at all. I also will continue to request compensation for my time, energy, and patience with your customer service representative who could not have been more rude to me. You did not even acknowledge this part of the complaint. An apology for missing your deadline with no ramifications, and no apology for your service agent's actions or any promise to change the messaging on your site is not acceptable at all.

Business

Response:

Sure, we will look into changing the delivery to within 24 hours after our internal review. Thank you and have a good day.

Consumer

Response:

I am rejecting this response because: this business and its employees continue to act passive aggressively with its customers and they need to have some repercussions from the Revdex.com. It is unacceptable for a business to treat its customers with such disrespect. I have never before dealt with a company with such a negative and unfriendly attitude and I will be sure to tell everyone I know never to use their service ever again.

Review: I had placed an order on their website for 2 discount ecards for Lowes and one physical card for spafinder. When I tried to find them on my account they were not yet loaded. I read their faq's page which said they should be transferred within 1 to 2 days so I waited. I tried to call them about 20 times - no one answers the phone. I finally did get a representative on the phone who said that I just needed to go through a verification process first (I[redacted] is a company they use to verify your identity). When they asked me questions I apparently failed an answer to one of their questions (apparently they have the wrong information)so they said I could only purchase physical cards and that they would need to cancel my order. I agreed but asked if they could provide me with physical cards instead and they said "NO" that this was not possible. They needed to release these cards back for sale on their site. Representative said they would be available in about 2 minutes. I asked if I could then go onto the site to purchase and they said yes. I could not find any Lowes cards reposted - I believe that there was an issue with what I had purchased and they just didn't want to tell me.Desired Settlement: I think they should do something for me seeing that I am now out the savings of at least #30.00 and not to mention the aggravation.

Business

Response:

Hello [redacted], I apologize for the issues you had with your first order. Your order required additional review seeing that it was your first order with us and the order contained ecode delivery for two of the cards. I see you spoke to [redacted] and missed two of the three questions asked. We subscribe to a service that pulls public information to confirm your identity; this is where the series of questions came from. I know those questions can be difficult at times too. Unfortunately, since two questions were missed, [redacted] had to cancel the ecode requested cards; the physical card was still shipped to you and I see it was delivered two days ago. We did immediately relist these two Lowe's cards for sale, but being that they are a very popular merchant the cards were sold almost instantaneously. Please let me know if you have any future questions or concerns. I'm happy to quickly review any future orders with us and [redacted] leave you my direct email. Thank you again. [redacted]

Consumer

Response:

I am rejecting this response because: if a customer orders something and you offer it as an e-card and as a physical card, but cannot provide it as an e-card (no matter what reason), the other option should be offered. When I asked [redacted] to issue a physical card, he should have been able to do that. I don't believe that they should be listed again and I should have received first preference to them. I believe that there are consumer protection laws that protect against such things occurring. I just want a good reason as to why this could not be converted to a physical card?

Business

Response:

We have refunded you for the two Lowe's cards you purchased; the refund was processed right away. A lot of the cards we have, we only offer ecode as the delivery method usually because we do not have the physical card. The process in which we work ecode requested cards and physical cards are completely separate. This is why [redacted] did not offer you the physical card. With that said, if he had taken this to me, I could have reviewed the order and as a one-time courtesy changed the order from ecode to physical; only because we actually had these two physical cards. I do apologize for the inconvenience.

Consumer

Response:

I am rejecting this response because: I did ask for a supervisor and I am not satisfied with your response.

Customer service is the best I've ever experienced.