GiftCardBin

I bought a $350 Hyatt giftcard on June 24, 2016, order#217294. When I got e-giftcard, the value was correct as verified. This week when I am about to use the giftcard, the balance left was $15.90 only. I emailed giftcardbin and left 3 voice mails over the last 3 days, no one has reached out to me. Their guarantee is 100 days and on the voicemail recording, they said they would call back within the same business day, that is such a lie too.

This is my first time and last time dealing with them. Disappointed, I want my money back!

Great customer service!!! Quick response and resolved the issue right away.

I was a little skeptical after I bought my gift card but really pleased with the experience overall. Highly recommend.

I ordered a gift card with a zero balance and emailed the customer service to see what to do. The associate (Ukariah R[redacted]) was great and very fast. Within a few hours she had run the problem to ground and processed a refund. I asked other questions besides how to get the refund, and Ukariah gave me a good explanation of the process GiftCardBin goes through to vet the cards it gets in. Very good experience.

Personally, I think that giftxardbin.com is awesome. The prices are great, they ship really fast and when I had problems with the USPS not doing their job Shaneice in customer service was all over my issue and got it resolved promptly, professionally and satisfactorily. Keep up the good work!

I contacted giftcardbin about a card that I had ordered and not received. First, I received a very gracious response to my inquiry within 12 minutes. Four emails went back and forth, I had a printable voucher to replace the card and everything was completed within 30 minutes. I would call this excellent customer service and I would definitely purchase from them again.

Good morning Ukariah ,

I wanted to circle back that I was able to finally use the card! It turns out that they need to replace the gift card with a different card (and one of the workers didn't know that during my initial visit). It may be worth noting for future D&B gift card purchases that the Gift Card must be redeemed and transferred to an actual playing card. This clarity may be worthwhile, considering both the gift card and playing card are identical.

Thank you for all your efforts in managing this issue. Your great customer service makes me more inclined to use the company's services in the future.

Review: I have sent them an [redacted] $10 in the mail in exchange for a payment via [redacted] I have been told that they have A.) Never received the card B.) They have received the card but can't "get the payment to clear." This sounds dodgy because the method of payment is [redacted] There isn't really anything to screw up. My account is in good standing. I know I got the address correct as well.Desired Settlement: just give me the $6 or whatever. I know you have the card.

Business

Response:

Hello, yes we do have the card and the email exchange between [redacted] and yourself explained that to you. The issue was that your handwritten [redacted] email account was not legible. I personally looked at the paper myself and couldn't make it out. Therefore, [redacted] reached back out to you to confirm your [redacted] email address. Once we had that, we sent it to our payment processing team and it went through the normal payment process. I have reviewed your account and your payment was sent this morning. Please let me know if you need anything further. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Thanks, I tried to withdraw this but couldn't find out how.

Review: I purchased multiple, Walmart e-gift cards from giftcardbin.com on 12/26/14. Unfortunately, there were several problems with the order. First, five e-gift card had incorrect PIN's. They should have been four numbers (like [redacted]). But many of the PIN's were a jumble of numbers & letters (like 3[redacted]), making the e-gift cards unusable. Second, one e-gift card's balance was lower than the one on my giftcardbin.com receipt. Third, Walmart.com did not recognize one of the e-gift cards ($299.51). I complained about all of these issues to giftcard.com, via email on 12/30/14. On 12/31/14, giftcardbin.com sent this response (from [redacted]): "Good Afternoon [redacted], Those PINS have been updated, except for the 299.51 card. We will also issue you a refund for the difference on the one card with lesser value. Thank you!" But, when I re-checked the order, the PIN's had not been undated; the $299.51 e-gift card was still not recognized by walmart.com. And a credit for the card with the lesser value had not posted to my credit card. On 01/03/15, I emailed giftcardbin.com, mentioning that the problems were still uncorrected. But, as of 01/18/15, giftcardbin.com has neither corrected the issues nor responsed to my last email.Desired Settlement: Refund the following amounts: $242.69 (5 e-gift cards with incorrect PIN's) + $299.51 (e-gift card not recognized by walmart.com) + $57.50 (e-gift card with balance lower than the one on my giftcardbin.com receipt). I'd also like giftcardbin.com to issue an extra $50 credit to my credit card for having failed to correct these problems in a timely manner.

Business

Response:

I have responded to the customer and completed the refunds along with issuing an additional $50 credit for the mistakes and delayed response."Hi [redacted],I have located the card numbers and processed your refunds. Please let me know if you have any questions. Below is also a discount code for our site in the amount of $50. Please accept my sincere apologies. Needless to say, the launch of our new site came with some pretty serious glitches that left us crippled for a couple days. We have resolved these issues however we are still working through the backlog of complaints. I hope you can accept this apology and I do hope you are willing to give us another try. Please feel free to contact me directly with any questions or concerns that you might have. Discount code: [redacted]"

Review: This is a scam website and need to be shut down. Tuesday morning I made a purchase of over $1000 in target gift cards . I called to verify my idenity and the person named william wheeler claimed that I didnt pass eventhough I know for a fact that I answered all of the questions correctly. I said okay so what now ? He said well I will cancel your order and issue you a refund. I said okay fine. The next day there was no refund posted to my debit card. I immediately became suspicious because I canceled an order on a similar giftcard site the previous month and my money was credited within two hours. I called the customer service number over and over again with no success. The next morning I look at their website and ALL of their target giftcards mysteriously disappeared. The website went from having hundreds of target gift cards available to having NONE. Not even one. I said WTF ? I called the customer service again over and over and over again no response. I sent an email threatening to call the police and they sent me two emails back saying your order has been sucessfully refunded. I checked my account. No refund. The next day which is today I checked my account and the payment was cleared . They took my money. I called my bank and they checked and said no they never submitted for a refund at all. I am so upset. That was money that my mom gave me to pay for our disney vacation. I bought discount target cards to buy disney gift cards at a discount to save money on our vacation. Now instantly I have no money at all. They just took my money and ran. My bank canceled my card and is issuing me a temporary credit. Giftcardbin is a SCAM and it needs to be completely shut down and whoever operates it needs to be prosecuted and put in jail. If I lived anywhere near california I would be on their doorstep with a baseball bat telling them to give me back my money or im breaking your legs and your face. That's how upset I am. Please shut them down and beware do not purchase ANYTHING on their website.Desired Settlement: I want my money refunded and I want them shut them down and prosecuted for taking innocent people's money! My mom worked hard for this money and for them to just take people's money without delivering the product is criminal !

Business

Response:

To Whom It May Concern, This was the customer's first order with us and she purchased two Target gift cards totaling over $1k card value. Being that this was her first time order it prompted us to ask her questions to confirm her identity. We subscribe to service where it pulls public information on the individuals in question. The customer answered one of the questions incorrectly and then also answered the "challenge/final" question incorrectly. Therefore, we were not able to complete the order and confirm her identity. We assured the customer we do this in order to protect us and of course our customers. The order was placed on 06/24 and the refund was processed on 06/25.

Business

Response:

To Whom It May Concern, This was the customer's first order with us and she purchased two Target gift cards totaling over $1k card value. Being that this was her first time order it prompted us to ask her questions to confirm her identity. We subscribe to service where it pulls public information on the individuals in question. The customer answered one of the questions incorrectly and then also answered the "challenge/final" question incorrectly. Therefore, we were not able to complete the order and confirm her identity. We assured the customer we do this in order to protect us and of course our customers. The order was placed on 06/24 and the refund was processed on 06/25.

Review: I recently purchased a Gymboree gift card from online site Giftcardbin, a Gymboree gift having a balance of $106.22 for the price of $79.67. Initially, I was concerned that there was not a lot of information about the company on the Google. I couldnt find many reviews and I did not see any where for me to leave a review. I purchased the gift card on Friday December 26, 2014 at 11:14 pm using my PayPal account. I was then sent a message saying I would receive an email with the ecard number after payment had been received. The funds were immediately distributed to the company; I received an email stating this from both PayPal and Giftcardbin. The automatic messaging system at the office informed that the ecard would come in 24 hours after payment. After the ecard never came, I called and left numerous emails all weekend. The ecard number finally arrived via email on Monday at 1pm Eastern Time. Immediately I noticed that the pin number that allows me to access and use the ecard number was missing. I cannot check the balance or use the card number in checkout without the pin number. Since, I cannot use the card number provided by the staff, the number is worthless. I send numerous emails and calls to your company notifying them of this with no reply or response. At this point, I am exhausted. The sale items that I had sitting in checkout have been brought by other buyers and the online store does not have that much selection in the size I need. I do not know when your company plans or planned to send the pin number. The process of buying and receiving a discounted fully functional gift card online should not take this long. I know that this lengthy time between paying and receiving on top of an unresponsive staff will hinder the amount of business the company retains and obtains. I would really like to resolve and remedy the problem. I have given the company by Wednesday, December 31, 2014 at 3:00pm to fix the omission or issue a refund with yet again no response.Desired Settlement: $79.67 is the amount that I paid for the $106.22. I would like to be reimbursed the full $106.22 because that is the money I am now out. I had planned on purchasing 106.22 worth of its using the gift card (ecard) purchased from Giftcardbin. This Company failed to provided the necessary data used to finish the transaction. Now I have lost $106.22

Business

Response:

Hi [redacted], I'd like to apologize for the technical issues with your order, the ecard feature is a very new feature on our website and as such we are still working out some of the bugs.I do see that the last email sent to you was from [redacted] on Wednesday December 31st at 10:23am, stating that this was a merchandise credit and asking if you would like to receive this card by mail. If you would prefer, we would be happy to issue you a refund.For future reference we are closed over the weekend but will always try to get back to you the following business day. We were also closed for New Years Day. Once again we apologize for any inconvenience and frustration this may have caused and await your further instruction. Thank you,GiftCardBin Team.

Excellent customer service.!! Great benefit!!! Thank you

Gift Card Bin is very reliable and offer 100 day guarantees on all purchases. The one time I had a problem with a card, they promptly refunded my money. They are my favorite out of all the gift card websites. They take PayPal too!

Giftcardbin.com is awesome!!!! I just used them for the first time and did not quite understand the full service. Stephanie in customer service immediately explained and assisted me with my transaction!! I got my gift cards and plan on using this weekend. Great service, great product and extremely helpful personnel!!!! GiftCardBin ROCKS!!!!!

Review: Purchased a gift card, it has a zero balance on it, they will not refund or replace it. They are hiding behind their short-term guarantee, saying that we waited too long to claim a refund. But it was for a seasonal item, which was out of stock, and by the time the merchant had the item in stock, it was past their guarantee time, and now they refuse to refund the money. GIFT CARD BIN SELLS GIFT CARDS THAT DO NOT WORK! THIS IS A SCAM!Desired Settlement: WE WANT EVERY PENNNY BACK THAT WE PAID FOR THIS FRAUDULENT GIFT CARD. Order #: [redacted], $156.82.

Business

Response:

GiftCardBin clearly states that we have a 100 day guarantee period in our Terms and Conditions, on the top banner of our site and also it is included in every packing slip. Our Terms & Conditions state under "Returns, Refunds and Title":

Review: This website is phishing and scamDesired Settlement: Remove my subscription with them. Never send me any email. I warn them from selling my info.

Business

Response:

Hi [redacted], As we previously exchanged emails. We were informed by our [redacted] rep to be "cautious" on this order as your first order with us was disputed in October. Therefore, when you placed an order with us I wanted to reach out to you first. I think there was confusion on how you could retrieve your card number and pins? Or maybe, since you were a first time customer, the verification process? Either way, I reached out to you and then on Sunday 01/31 you emailed back stating you need the card information that day, otherwise cancel my order; please see email below. I was out of the office on Sunday, therefore when I saw this email I politely responded that I have cancelled your order. You also had another order that was being shipped to you and it was a physical order for physical cards. I indicated that order goes through a different verification process and that order is scheduled to ship. I'm not sure where the "phishing" or "scam" comments derived from. Sorry you didn't have a positive experience. On Sunday, January 31, 2016 11:45 AM, The Original <[redacted]> wrote:Hello Dear,Thank you for your interest, my question is why is my order still pending. I need to use the gift card today, can I or not ? If I can't, please cancel my order so I can purchase from another website and get my order immediately after purchase and don't have to wait.Please I need to use the gift card today.Thank you

Consumer

Response:

I am rejecting this response because:I PAY $321.68 USD AND MY REFUND $321.67 USD . THIS BUSINESS STEALING ONE PENNY FROM MY ORDER AND THIS WHAT I MEAN SCAMS, FISHING AND MAYBE MORE IN FUTURE.I NEED MY PENNY

Consumer

Response:

I am rejecting this response because: Even though you lost me money and time. The last request is to delete any privacy information (My name, shipping and billing address, phone number)from your database that belongs to me. Also, I don't to receive any email from this website. If I receive any email I will make a complaint again.

Business

Response:

Yes, everything has been removed and we never share information. Thank you for your time.

I had a problem with my order which was no fault of Gift Card Bin. Ukariah R[redacted] jumped on my situation and immediately resolved my issue to my total satisfaction. I look forward to many future transactions!

I had an issue with a $400 Lowe's gift card, as Lowe's changed their policy and no longer accepted Merchandise Credits online. Turns out they wouldn't even take the card in person in the store either. Gift Card Bin customer service really came through for me and got me a full refund on my dysfunctional gift card. I would recommend them for anyone looking to buy gift cards.

Review: I purchased what was supposed to be a $150 [redacted] gift card from giftcardbin.com. I received it almost a week later with a balance of only $8.69. When I brought this to their attention the morning after I received the card, they accused me of being the person who had used it. I called [redacted] and was told that the store number at which the transaction took place was an invalid store number. Giftcardbin scammed me and refused to offer me a refund.Desired Settlement: I would like a full refund of the purchase price of the card.

Business

Response:

Hello, the gift card was successfully delivered on 08/24. On that same day the card was used at a [redacted] near her billing address. The customer called in and spoke with our Customer Service department and we explained to her we needed to our further research on the card. Our customer service rep spoke with [redacted] and they told her it was used at store# [redacted] and then gave the address. It's possible the rep gave the wrong store number, but that is what they confirmed. The address was on [redacted]. We never said we wouldn't refund, we stated we needed to complete our investigation and would follow-up with her the following week. The customer disputed the transaction as we were still researching this, on 08/28, four days later. We have refunded her now and I hope everything is okay. We will always do the right thing, but with cards that are reported back to us as zero balance, the research does take a little longer to review. A lot of that entails us contacting the merchant and working with their loss prevention team.

Review: I ordered $1514.96 worth of gift cards on 3/23. They received a preauthorization from my credit card on the 23rd and it switched to a charge on 3/24. They say cards are received electronically within 2 business days. When I didn't have anything by noon on 3/25 I contacted customer service.

Per [redacted] email on 3/25 at 12:50pm EST, I was told "Your ecode is pending review and should be released by the end of business day today" Just before the close of business (PST) I called and received voicemail and left a message as still no codes. I emailed back that I would like the codes by Monday at noon or an explanation why they are holding my money.

At noon EST on Saturday I received this email:

Order Number: [redacted]

Detailed Invoice: [redacted]

Date Ordered: Wednesday March 23, 2016

Your Order has been refunded successfully

Your order has been updated to the following status.

New status: Refund

Please reply to this email if you have any questions.

The cards are returned to inventory on their site and can be repurchased.

It appears to me they may be a financially strapped company and are floating peoples money and not issuing product. It will take days for me to get my refund. There is no reason for me to have a refund not the productDesired Settlement: I would like the gift cards delivered to me or an additional credit of $92.43 issued to me. The savings that were lost on the items I am going to buy at [redacted] (with the discounted gift cards)

Business

Response:

Hi [redacted], Thank you for your comments and I'm happy to address this with you. Your order was flagged for additional review. This happens most of the time with "new" customers and orders over $1,000. With your order it hit both. Your first order was placed with us 6 days before so you were still under the "new" status and your order was approximately $1,500. Your order was cancelled on a Saturday and Customer Service would have reached out to you today regarding your order; as they are only available Monday-Friday. Your purchase, at the time you were refunded, was immediately cancelled and the cards you attempted to purchase were immediately relisted on our site. Every card has sold, however the good news, is that we do receive [redacted] daily. I would be happy to personally review your next order and offer you $5 off your next order as well. As far as us floating money that is definitely not the case, but understand where your comments could have derived from. Unfortunately, we need to protect our customers and ourselves so we do have internal limits set and orders are reviewed by our fraud team daily. Again, I appreciate your comments and would love to help you in the future. My personal email address is [redacted] and I would be happy to honor the additional discount mentioned above. I also can shoot you an email when I see the [redacted] cards listed so you can make your purchase. Again, the order will still have to be reviewed, but if it looks similar to this one I would be hapy to release. Thank you for your time and please reach out to me.

Consumer

Response:

I am rejecting this response because:Thanks [redacted] I appreciate the response and offer. While I understand all the facts you state, it is still disturbing it falls outside your processing protocol. (As did my first order). When I spoke with your VP about the first order, she said call with any problems. I called and was expedited. it is scary expedited cant be handled in 7 hours or a return call. I have no problem with you protecting yourselves and infact appreciate it. I am just unclear what you are protecting yourself from. Someone who is obviously real as I spoke with your VP? Someone who's credit card had already paid you? I am just unsure if you are now saying my things will process quickly or I would still wait several days. Your service is not inline with your competitors. If you responded to customers even 1/2 as a quickly as you respond to the Revdex.com there would have been no need to go this route.

Business

Response:

Thank you again for your comments. Yes, I agree. What we are protecting ourselves from is fraud of course. We have had instances where someone makes a purchase with a stolen credit card and even call in to confirm the orders. Then, later, the charge is dispute and we take a loss. Other instances, we call and confirm the order and after speaking to the cardholder they confirm it is fraud. We do have a really good fraud department that reviews the order and in this case your order was again "flagged" for further review. Sometimes, this even has to do with the IP used to make the purchase. I truly do appreciate your feedback and would make good on my previous offer. I can email you when I see [redacted] cards available and offer the additional discount. Please let me know and feel free to email me directly as well.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern. I think we agree to disagree. I understand their policies and concerns. I do feel they still lack in adherence to their time guidelines.

Review: I paid for a gift card through their website on Jan 5. It still says "pending" 10 days later and no one will respond to my emails inquiring about the item. My bank card has already been charged but I still don't have the item nor will the company contact me to resolve it.Desired Settlement: I want my money back on the item per their 10 day guarantee.

Business

Response:

I have responded to [redacted] and we have not only provided her with her purchase but also refunded her the purchase price to compensate for the lack of service we have provided. We recently launched a new website which did not go as smoothly as planned. The issues created many issues with orders and shipments and our staff has been working to identify and remedy all the orders that took place during the time period. "Hi [redacted],I just want to reach out and offer my sincere apologies for the lack of service you have received from our business. We have had some serious issues as a result of our new site launch. We are working on resolving all these issues but unfortunately, this has resulted in an influx of support issues and delayed responses. As we work through these I notice that your Fandango card was shipped out to you on the 16th. My hope is that you have received this card. I have also refunded you the price you paid for the card. To clarify, the card is still good for use and the refund is a small gesture to compensate you for the lack of service we have provided you.I hope this doesn't detour you from using our site in the future and please don't ever hesitate to reach me directly with any questions / concerns you might have."