GiftCardBin

On my most recent purchase with giftcardbin, I had trouble using my gift card for a purchaseUkariah R*** was very helpful in helping me resolve this issueGiftcardbin definitely has a great customer service teamThank you!

Good morning Ukariah ,
I wanted to circle back that I was able to finally use the card! It turns out that they need to replace the gift card with a different card (and one of the workers didn't know that during my initial visit)It may be worth noting for future D&B gift card purchases that the Gift Card must be redeemed and transferred to an actual playing cardThis clarity may be worthwhile, considering both the gift card and playing card are identical
Thank you for all your efforts in managing this issueYour great customer service makes me more inclined to use the company's services in the future

I have responded to the customer and completed the refunds along with issuing an additional $credit for the mistakes and delayed response."Hi ***,I have located the card numbers and processed your refundsPlease let me know if you have any questionsBelow is also a discount
code for our site in the amount of $Please accept my sincere apologiesNeedless to say, the launch of our new site came with some pretty serious glitches that left us crippled for a couple daysWe have resolved these issues however we are still working through the backlog of complaints I hope you can accept this apology and I do hope you are willing to give us another try. Please feel free to contact me directly with any questions or concerns that you might have. Discount code: ***"

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meThanks, I tried to withdraw this but couldn't find out how

I am rejecting this response because:
Thanks *** I appreciate the response and offer While I understand all the facts you state, it is still disturbing it falls outside your processing protocol (As did my first order) When I spoke with your VP about the first order, she said call with any problems I called and was expedited it is scary expedited cant be handled in hours or a return call I have no problem with you protecting yourselves and infact appreciate it I am just unclear what you are protecting yourself from Someone who is obviously real as I spoke with your VP? Someone who's credit card had already paid you? I am just unsure if you are now saying my things will process quickly or I would still wait several days Your service is not inline with your competitors If you responded to customers even 1/as a quickly as you respond to the Revdex.com there would have been no need to go this route

I had a problem with my order which was no fault of Gift Card Bin Ukariah R*** jumped on my situation and immediately resolved my issue to my total satisfaction I look forward to many future transactions!

Hello, I'm sorry this happened to youWe will always do what is right and of course provide you a refund as neededIf you visit the *** *** website, the balance is thereWhat should have happened is the *** *** manager should have taken the extra step and assisted you with the demagnetized
card (as this is most likely the issue)However, I show that you spoke to our customer service department yesterday and they already provided you a shipping label for you to ship the card back to usAs they stated, we will refund you upon receiptWith second hand gift cards this does happen from time-to-timeI apologize for the inconvenience and having this happen on your first order with us

After reading several bad reviews about support and customer service, I was very concerned about customer service and refunds if I were to have a problem I received two cards that did not have the correct balance I submitted a complaint with receipts showing what balance was actually on the cards Within hours I had my initial response and I had a FULL refund in two business days All communications were very prompt and I have to say it was one of the best dealings with customer service I have ever had

Ordered gift card on 11/10, not received by 11/22. Sent email inquiry on 11/20, no response. Called on 11/21, phone went to a voice mailbox...."leave name and number, we'll return your call by end of day". No return call. Called on 11/22, phone again went to voice mailbox....same message. Called back a few minutes later, got a person.
She investigated, said "they can't find card". Hunh? But they had charged my credit card, and per website, they had noticed the US Postal Srvice to expect the shipment.
Asked why wasn't I contacted, why wasn't my credit card refunded, why wasn't email answered, why wasn't phone call returned. Got silence, like a (dumb) deer in headlights. All she said was they can't find the card, and they'll credit my account.
This is either a fraudulent operation, or a sloppy operation. Either way, I'll have nothing to do with them and suggest others do the same.

Gift card Bin worked so well with me on a refund. I made a purchase and inadvertently used an old address. The package was shipped before the correction could be made, and so they gladly refunded my purchase. Even though it was my mistake they still took great care of me. I will use them again! Ukariah was an excellent customer representative!!
Jon
A[redacted] NC

Dear Customer, 
 
Yes, you and I exchanged an email.  It does take a few days to get a response with our respective merchants and we were looking into where the card was used in the interim.  You have been refunded, however since you filed a credit card dispute we...

accepted the dispute and refunded you through that channel. The refund has been already processed through the disputed as I communicated to you last week. Thank you.

GiftCardBin clearly states that we have a 100 day guarantee period in our Terms and Conditions, on the top banner of our site and also it is included in every packing slip....

Our Terms & Conditions state under "Returns, Refunds and Title": 
"If there is a balance discrepancy, the customer is required to immediately contact Giftcardbin Customer Service and Giftcardbin will investigate the matter. If a customer contacts Giftcardbin within 100 days of receipt of a gift card (as determined by Giftcardbin) and Giftcardbin investigation concludes that the balance discrepancy was not a result of the customer or related party’s own use of the card, Giftcardbin will either replace the card or refund the purchase.  Unfortunately, we are not be able to refund this order is well past at 445 days old. These are secondhand cards (cards previously owned by someone else). We take many measures to protect our customers and, when these occurrences happen within our return period (and sometimes beyond) we make the customer whole. We offer one of the longer refund periods in our market. While we do try to make exceptions when possible, this card, being from 2014 is outside of that time period. I can understand why the customer made the personal choice to decide to hang onto the card, and consumers can have many reasons to not use cards within our refund period, but we offer a return policy and refund period like many other stores, in order to provide our customers to shop with confidence. Unfortunately, it sounds like the customer was hoping to be able to be able to gain a refund for an indefinite amount of time which we are unable to offer. We did offer the customer a credit on a future order.

I emailed customer service about a problem with my Petco card, and Rodriguez Ukariah responded and to my email within the hour and I my question was taken care of. We pay from them again.

I am rejecting...

this response because an apology is simply not acceptable in this situation. I request that your website is changed to reflect the "delay" that I am guessing many first time users experience. If you have a guarantee without any ramifications for missing this guarantee, then it is not a guarantee at all. I also will continue to request compensation for my time, energy, and patience with your customer service representative who could not have been more rude to me. You did not even acknowledge this part of the complaint. An apology for missing your deadline with no ramifications, and no apology for your service agent's actions or any promise to change the messaging on your site is not acceptable at all.

Giftcardbin.com is awesome!!!! I just used them for the first time and did not quite understand the full service. Stephanie in customer service immediately explained and assisted me with my transaction!! I got my gift cards and plan on using this weekend. Great service, great product and extremely helpful personnel!!!! GiftCardBin ROCKS!!!!!

I misread the condition that the giftcard I was purchasing could only be used online, and I needed it at the store. Ukariah was extremely courteous, and provided me with a courtesy voucher for the store after helping me to understand their policy. I was impressed with the personalized service, and the flexibility when I needed it!

Hello [redacted], I apologize for the issues you had with your first order. Your order required additional review seeing that it was your first order with us and the order contained ecode delivery for two of the cards. I see you spoke to [redacted] and missed two of the three questions asked. We subscribe...

to a service that pulls public information to confirm your identity; this is where the series of questions came from. I know those questions can be difficult at times too. Unfortunately, since two questions were missed, [redacted] had to cancel the ecode requested cards; the physical card was still shipped to you and I see it was delivered two days ago. We did immediately relist these two Lowe's cards for sale, but being that they are a very popular merchant the cards were sold almost instantaneously. Please let me know if you have any future questions or concerns. I'm happy to quickly review any future orders with us and [redacted] leave you my direct email. Thank you again.  [redacted]

I am rejecting this response because:I PAY $321.68 USD AND MY REFUND $321.67 USD . THIS BUSINESS STEALING ONE PENNY FROM MY ORDER AND THIS WHAT I MEAN SCAMS, FISHING AND MAYBE MORE IN FUTURE.
I NEED MY PENNY

Thank you again for your comments.  Yes, I agree.  What we are protecting ourselves from is fraud of course. We have had instances where someone makes a purchase with a stolen credit card and even call in to confirm the orders. Then, later, the charge is dispute and we take a loss.  Other instances, we call and confirm the order and after speaking to the cardholder they confirm it is fraud. We do have a really good fraud department that reviews the order and in this case your order was again "flagged" for further review.  Sometimes, this even has to do with the IP used to make the purchase.
I truly do appreciate your feedback and would make good on my previous offer. I can email you when I see [redacted] cards available and offer the additional discount. Please let me know and feel free to email me directly as well.

"I have been a customer of GiftCardBin for well over a year now and use their site regularly. I have found their customer service to be exceptional. Especially my interactions with Shaneice, a CSR with the company. Although I have never had the occasion to speak with her by telephone (because she is very efficient resolving issues via e-mail). She is always extremely professional and has the best interests of the customers at top of mind. And even though it's impossible to read voice inflections and modulations in e-mail communications, Shaneice has a natural ability to communicate through that channel in a very pleasant and customer-friendly manner. Any organization that provides online ordering and customer service would be very fortunate to have an associate such as Shaneice representing them and effectively handling concerns of customers."