GiftCardBin

I have had a very positive experience with GiftCardBin. Initially, it did not seem so when I waited and waited for the cards to arrive. I contacted GCB and received immediate response from Ukariah and was quickly emailed my gift card #'s and pins. Turns out 2 weeks later the cards arrived and it was NOT GCBs fault. The PO mail date clearly showed they had been mailed promptly - 2 weeks prior as GBC said - and had been lost in the mail. I will not hesitate to purchase from them again esp since Customer Service was so prompt and pleasing.

Hi [redacted], Thank you for your comments and I'm happy to address this with you. Your order was flagged for additional review. This happens most of the time with "new" customers and orders over $1,000. With your order it hit both. Your first order was placed with us 6 days before so you were...

still under the "new" status and your order was approximately $1,500. Your order was cancelled on a Saturday and Customer Service would have reached out to you today regarding your order; as they are only available Monday-Friday. Your purchase, at the time you were refunded, was immediately cancelled and the cards you attempted to purchase were immediately relisted on our site. Every card has sold, however the good news, is that we do receive [redacted] daily. I would be happy to personally review your next order and offer you $5 off your next order as well. As far as us floating money that is definitely not the case, but understand where your comments could have derived from. Unfortunately, we need to protect our customers and ourselves so we do have internal limits set and orders are reviewed by our fraud team daily. Again, I appreciate your comments and would love to help you in the future. My personal email address is [redacted] and I would be happy to honor the additional discount mentioned above. I also can shoot you an email when I see the [redacted] cards listed so you can make your purchase. Again, the order will still have to be reviewed, but if it looks similar to this one I would be hapy to release.
Thank you for your time and please reach out to me.

I am rejecting this response because:
Here is the verification number you sent - 
[redacted]
 
You can pay via [redacted], that way USPS doesn't lose anything.  Email for the [redacted] Account is a[redacted]

Hello, yes we do have the card and the email exchange between [redacted] and yourself explained that to you. The issue was that your handwritten [redacted] email account was not legible. I personally looked at the paper myself and couldn't make it out. Therefore, [redacted] reached back out to you to...

confirm your [redacted] email address. Once we had that, we sent it to our payment processing team and it went through the normal payment process. I have reviewed your account and your payment was sent this morning. Please let me know if you need anything further. Thank you.

I ordered a gift card with a zero balance and emailed the customer service to see what to do. The associate (Ukariah R[redacted]) was great and very fast. Within a few hours she had run the problem to ground and processed a refund. I asked other questions besides how to get the refund, and Ukariah gave me a good explanation of the process GiftCardBin goes through to vet the cards it gets in. Very good experience.

Great customer service!!! Quick response and resolved the issue right away.
I was a little skeptical after I bought my gift card but really pleased with the experience overall. Highly recommend.

Ukariah R[redacted] took care of my password problem . Was nice person Customer Service Representative . Good service good site

Hello,
The reason for the returned gift card was as you stated; what the market is doing as far as that particular merchant and also our current inventory. Our inventory changes throughout the day and we cannot control what the market is doing, supply/demand for a particular merchant....

It is stated in our Seller FAQ's that if we are to return a gift card to you we will send it back in USPS (I've included the description from our web page below).
Once we have received and verified your sale to GiftCardBin, we will initiate a payment to you for the accepted gift cards. Any gift cards that we are not able to take or process will be returned toou via US Mail. Payment for accepted gift cards can generally take anywhere from 3 to 10 business days to post to your account once we've received and verified the shipment. 
As a one-time courtesy I could accept this gift card if you would like to send it back to us. Please send it to my attention, attn: April, and I will be sure to retrieve it and review. Please let me know if you have additional questions or concerns.

I am rejecting this response because: if a customer orders something and you offer it as an e-card and as a physical card, but cannot provide it as an e-card (no matter what reason), the other option should be offered. 
When I asked [redacted] to issue a physical card, he should have been able to do that.  I don't believe that they should be listed again and I should have received first preference to them.  I believe that there are consumer protection laws that protect against such things occurring.  I just want a good reason as to why this could not be converted to a physical card?

Bought some Hyatt gift cards. Couple of them arrived with $0 balance. Emailed them. Asked me to send images of front and back of the bad cards. Within a day they resolved my claim and initiated refund to my credit card.

I am glad that they stood up to their guarantee and efficiently handled my claim.

I have responded to [redacted] and we have not only provided her with her purchase but also refunded her the purchase price to compensate for the lack of service we have provided.  We recently launched a new website which did not go as smoothly as planned.  The issues created many issues with...

orders and shipments and our staff has been working to identify and remedy all the orders that took place during the time period.  "Hi [redacted],I just want to reach out and offer my sincere apologies for the lack of service you have received from our business.  We have had some serious issues as a result of our new site launch.  We are working on resolving all these issues but unfortunately, this has resulted in an influx of support issues and delayed responses.  As we work through these I notice that your Fandango card was shipped out to you on the 16th.  My hope is that you have received this card.  I have also refunded you the price you paid for the card.  To clarify, the card is still good for use and the refund is a small gesture to compensate you for the lack of service we have provided you.I hope this doesn't detour you from using our site in the future and please don't ever hesitate to reach me directly with any questions / concerns you might have."

"I have been a customer of GiftCardBin for well over a year now and use their site regularly. I have found their customer service to be exceptional. Especially my interactions with Shaneice, a CSR with the company. Although I have never had the occasion to speak with her by telephone (because she is very efficient resolving issues via e-mail). She is always extremely professional and has the best interests of the customers at top of mind. And even though it's impossible to read voice inflections and modulations in e-mail communications, Shaneice has a natural ability to communicate through that channel in a very pleasant and customer-friendly manner. Any organization that provides online ordering and customer service would be very fortunate to have an associate such as Shaneice representing them and effectively handling concerns of customers."

On my most recent purchase with giftcardbin, I had trouble using my gift card for a purchase. Ukariah R[redacted] was very helpful in helping me resolve this issue. Giftcardbin definitely has a great customer service team.
Thank you!

I just had the best experience with this company! I purchased a $200 gift card and it was shipped through USPS with full tracking. However USPS delivered it to the wrong address (USPS fault). I emailed GiftCardBin to let them know that the package was lost. They responded to me within 10 minutes and offered me a full refund or a Digital Gift Card voucher that I could use in store so that I would have no delay in finding the lost package. I opted for the digital gift card as I was planning on using it that day. I printed it out, took it to Kay Jewelers and used it with no problem! I am so happy that they had fast and helpful customer service!!!!!! And I saved $40 by buying the discounted gift card =] win win!!!! I will definitely be purchasing gift cards through them again!

Giftcardbin.com has been a great find for me. The prices are great and their customer support is awesome. I have had nothing but wonderful experiences when dealing with the competent and professional people at giftcardbin.com.

Bought some Hyatt gift cards. Couple of them arrived with $0 balance. Emailed them. Asked me to send images of front and back of the bad cards. Within a day they resolved my claim and initiated refund to my credit card.

I am glad that they stood up to their guarantee and efficiently handled my claim.

Ukariah R[redacted] took care of my password problem . Was nice person Customer Service Representative . Good service good site

Review: I bought a $350 [redacted] giftcard on June 24, 2016, order#[redacted]. When I got e-giftcard, the value was correct as verified. This week when I am about to use the giftcard, the balance left was $15.90 only. I emailed giftcardbin and left 3 voice mails and only got a response from them 4 days later. Their guarantee is 100 days and on the voicemail recording, they said they would call back within the same business day, that is such a lie too.

I am still waiting for them to come back on the refund, been over a week now since I first contacted them.

This is my first time and last time dealing with them. They Disappointed, I want my money back!Desired Settlement: I like full refund.

Business

Response:

Dear Customer, Yes, you and I exchanged an email. It does take a few days to get a response with our respective merchants and we were looking into where the card was used in the interim. You have been refunded, however since you filed a credit card dispute we accepted the dispute and refunded you through that channel. The refund has been already processed through the disputed as I communicated to you last week. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I emailed customer service about a problem with my Petco card, and Rodriguez Ukariah responded and to my email within the hour and I my question was taken care of. We pay from them again.

I have had a very positive experience with GiftCardBin. Initially, it did not seem so when I waited and waited for the cards to arrive. I contacted GCB and received immediate response from Ukariah and was quickly emailed my gift card #'s and pins. Turns out 2 weeks later the cards arrived and it was NOT GCBs fault. The PO mail date clearly showed they had been mailed promptly - 2 weeks prior as GBC said - and had been lost in the mail. I will not hesitate to purchase from them again esp since Customer Service was so prompt and pleasing.