Gilt Groupe, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
Im entitled for the use of 4 gift cards as the previous customer service supervisor stated...terminating an account for entering too many gift cards on an account is absurd.  Your company never contacted me regarding the status of the order or my account. And now when I file a Revdex.com complaint, you continue blaming the customer for your website developers failures to impose limits on how many gift cards can be entered.  I have replied almost 10 times already if you are continuing to copy and paste the same response, then please stop responding....you are not resolving my complaint.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 You guys could have made the appropriate exchange if you wanted to, but chose not to. As a result of Gilt's poor service on top of poor service, I did not get the sheets I wanted and had to spend more money. Seems like a complete shame and a total scam.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Hi [redacted],We're so sorry to hear that you’re dissatisfied with  your purchase! We completely stand-by the guarantee that every item is the authentic label it promises to be.This product was sourced for Gilt by a trusted independent supplier and regrettably it didn't...

come with a certificate of authenticity because of this. From looking at the sale page the item was clearly listed as a vintage bag, and the description did not advise the item came with a certificate of authenticity. The bag was listed as final sale and we cannot grant a return for these reasons. We sincerely apologize for any disappointment that this might cause.  Warm regards,[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# 10257933, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]If Gilt is so confident about the authenticity of the [redacted] bag, then another possibility is that the previous owner broke the original zipper and replaced it with a cheap plastic one. I understand that as a vintage bag, there are certain defects in the bag. But on the sale page of Gilt, they only stated that there were wear and tear on the handle. Other than that, nothing has been mentioned for the interior quality of the bag. My point is that what I receive is totally different from what they have described. Gilt is very irresponsible for the customers and doesn't fully inform their product to the customers. Therefore I still ask for a full refund!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted], I have tested this voucher code on our end and is working for us, I would encourage you to reach out to Cosabella for further assistance on ###-###-####.Please be aware of the terms and conditions for redeeming of this voucher as follows :Not valid toward sale...

items, packs, gift cards, prior purchases, outlet store purchases or flagship store purchases , Valid for online purchases only, Minimum purchase of $200 required. As the voucher code is working and this voucher is final sale and non refundable we would not be in position to refund.Kindest regards, DenisGilt Customer Service Supervisor

Hi There, 
As this was the outer packaging for the wallet and the wallet itself is not dirty we will be unable to facilitate a return as per your request upon the pictures we have received of the packaging this would not warrant a return of the item.
 Can you confirm that there is no damage to the actual wallet?  
 
Regards
Denis 
Customer Service Supervisor

Hi There,I’m so sorry to hear that you’re dissatisfied with the quality of your purchase! We completely stand-by the guarantee that every item is the authentic label it promises to be.Regretfully, as the charge has been disputed we are now unable to help from a customer service perceptive. The card holder will need to contact their bank or card issuing company for any updates relating to the dispute. Kind Regards,[redacted]Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
From the beginning to the end, you haven't provided any acceptable solution to my complaint and can not address my concern. The only claim is this is a final sale and non-returnable item. But this doesn't mean you can sell any used item as new and reject any consumer's request. If you read previous responses, some one said this is from Balenciaga, the others said this is from the [redacted] party. I truly doubt your business. Since you can not provide reasonable solution, I have to turn to the other agencies to protect my right. What I can say is that only honest business can last long.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I believe the promotional offer I received for 30% off my next purchase was misleading, deceptive, and frankly untrue.  The fine print indicating a $75 cap was on the opposite site of the marketing material and was easily and intentionally out of sight for the intended consumer.  When I...

called to speak to a representative, I was disrespected and not heard.  Instead of being treated like a valued customer (which is why I received the mailing in the first place), I was brushed off with the representative uncaring in regards to my past, present, or future patronage.  I would like an apology and refund for the difference of the discount I should have received.

Hi [redacted]I am very sorry to hear you received the incorrect package, I completely understand how frustrating this must be for you.Unfortunately the items you ordered are no longer in stock, as we are a flash sale website all of our stock is very limited and once it has been...

purchased we do not have the ability to order more.I do understand this is not the resolution you requested however we have no way to get these items back into stock and sent to you.We will however offer overnight shipping on 3 other items, I have already issued the $24.95 credit to your account to cover the cost of this. For the overnight shipping to get the items to you by this weekend the order will need to be placed before Thursday at 3pm ET and the items must be within the estimated delivery at checkout.Should you have any further questions please do not hesitate to reach out to us.Best WishesSteveGilt Service Supervisor

Hi [redacted],
We're so sorry to hear of your dissatisfaction with your order's been cancelled due to inventory issues in receiving the products into our warehouse, regretfully this was beyond Gilt's Control.
When items are wait-listed and if they do come back into inventory we cannot...

guarantee pricing of the items, due to the nature of our site as flash sale.We really do appreciate the time you have taken to share these concerns with us.
 
Kindest regards, 
Denis
Gilt Customer Service Supervisor

Hi [redacted],
 
Hope you're well! We indeed accommodated your refund on 10/**.
 
It is my understanding that refunds can take up to 30 days to show on your [redacted] account, we would advise reaching out to [redacted] to confirm those details as I assure you the order you placed has been refunded on our side.
 
Feel free to reach out with any further issues or concerns.
 
Thank you,
 
Jamie,
Customer Service Supervisor

Hi [redacted]I am so sorry your stroller arrived without the car seat. I completely understand how frustrating this must be for you.I have consulted with our international team and they have assured me that should you return the stroller for a full refund [redacted] will reimburse you...

in full for any taxes paid.We unfortunately cannot issue a refund for a payment we did not receive. Of course we are still happy to offer a $125 refund back to your credit card should you choose to keep the stroller.Should you have any further queries please let us know.Best WishesSteveGilt Service Support

Hello [redacted],
 
I hope you are keeping well.
 
I am so sorry for the inconvenience caused with your order. I can see that you have been in touch with Paul today and had the issue resolved. If you do have any other questions, please do not hesitate to get back in...

touch. 
Best,
[redacted]

Hi [redacted]
 
We hope this email finds you well.
 
Apologies for any inconvenience caused here.
 
I can see that my colleague Vanessa reached out to you today.
 
We provided you with a FedEx label via email to your address on your...

account [redacted] to return this item to us on February [redacted] and we then reached out to you again on the [redacted] to ensure you had received the label, both of which we received no response. We advised once this was returned to the vendor they would then ship you the linen backed. 
As advised by Vanessa today you can certainly return this to us for a full refund if you wish.
 
If you would like to reach out to us at service[redacted] or on [redacted] to advise how you would like to proceed we will be more than happy to assist you and resolve this. 
 
Warmest Regards
Niamh
Gilt

Hi [redacted],I have taken a look into this for you and although the country of origin is stated as the United Kingdom, this would refer to the country the brand originated in and while most of the bags would be made there, not all of them would be. Keeping this in mind, the bag is certainly authentic and due to this, we cannot facilitate for a return of the bag.As my colleague did note to you, we can issue a $40 refund to cover the cost of getting this cleaned for you. Kind Regards,ÁineCustomer Service Supervisor

To whom this may concern,
Thank you for reaching out to us.
I have reviewed the communication between the member advised and Gilt's Customer Service team. Regretfully I do not see a call taken by us associated with the number noted with this request, neither do I see...

any other number associated with our records for myself to check. I have attached a screen image where I can see our correspondence through e-mail.
Having reviewed this vendor online I cannot see clear confirmation of this closure. Certainly I am happy to assume good faith without looking into this matter further, and process a refund for the full originally paid amount back in the form of Gilt account credits. This credit is non expiring and can be used from now on a future purchase. 
Kind regards,
[redacted]

Hi [redacted], 
This offer may be suspended or terminated at any time. Any Credits earned as a result of fraudulent activities are null and void.The Terms and conditions of the offer were not met and therefore your orders have been cancelled and will not be re-instated. Kindest regards,DenisGilt Customer Service Supervisor

The requirements to browse the site are unusually stringent and even invasive into one's privacy.

Member has been contacted via private mail and has been refunded.