Gilt Groupe, Inc.

Hi There,Regretfully our original decision remains the same. Our Quality Control Department have verified that the item is correct. As the item was not incorrect we refunded as an exception for a final sale item to your gilt account credit which can be used for future purchases on gilt.com. I am sorry that you feel misled but we did have the correct measurements on the product and the item that was sent to you was correct. Kindest Regards, DenisGilt Customer Service Supervisor

Hi [redacted],Thank you for reaching out, I am so very sorry to hear that you are unhappy with your most recent purchase. I have take a look into your account and I can see that you have been in contact with us in relation to your recent order. Having looked at the sale page and the...

pictures you have kindly provided, I am afraid I cannot see a difference. The bag that we advertised on the sale page is in fact the bag that we sent you. It does advise on the sale page that this item was previously carried in excellent condition but has minor signs of handling on leather/hardware. We also advised that this item was final sale and non returnable on the sale before the purchase was made. I am afraid due to security reasons we are unable to provide the serial number to members unless they have purchased the item. I completely understand the inconvenience that this has caused you but we are unable to offer a full refund or a further partial refund on this item. Kind Regards,[redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 Hi [redacted],your response is patently false. When I engaged your customer service team with the reasonable request of fulfilling my order, I was in accurately informed you were "out of stock." Not the case--sets were freely available on your website in other colors. I advised [redacted] that I would gladly take either Navy Melange or Deep Sea Melange. So your company has essentially lied to me multiple times about the options avilable to me as a customer who has paid in full for the item advertised. I will accept nothing less than either:-the full set I purchased-a full refundyour customer service and policies are abhorrent and I truly question how your founders out themselves forward as examples of good business people and start-up founders. They should be ashamed of themselves. -[redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The business requested order number which I provided earlier with complaints submission. 
Order number is [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted]
The offer for Koral Activewear was active from Monday, March [redacted] at 10:00 AM, 2016 EDT to Thursday, March [redacted] at 1:00 PM, 2016 EDT (2 weeks, 3 days, 3 hours), as this was such a popular offer it did sell out much faster than anticipated. I am sorry that you feel misled here...

but this was not the case as the offer was live for 2 weeks leaving ample time for purchase.
Kindest regards, 
Denis
Gilt Customer Service Supervisor

Dear [redacted],
Thank you very much for your letter.
We have reviewed this order in detail and I am happy to confirm that we are going to allow an exception here and will accept a return and refund to your credit card.
I have asked one of our [redacted],...

[redacted] to contact you directly with the details of how you can do this and create the return label for you.
Many thanks,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]I am so sorry to hear you are unhappy with the Mulberry bag you purchased. Regarding the chemical smell we would be happy to offer a $40 refund to your credit card to get the bag professionally cleaned.The bag itself is an authentic Mulberry bag. We guarantee the...

authenticity of all our product's. Mulberry in particular has partnerships with manufacturers in China, Turkey, Spain and Portugal so it is not an indicator of authenticity.Below is an article mentioning this for reference:[redacted]Unfortunately as the bag is authentic we cannot offer a refund.Best WishesSteveGilt Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# 10010114, and have determined that my complaint has NOT been resolved because:

My credit card company states that the refund was not processed and they have no record.  It is apparent Gilt made an error and can not be trusted.  They need to mail me a check.  Otherwise, they have received a $150 windfall for screwing over a consumer.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted], We are sorry to hear you are not satisfied with the service from us and apologize for the delay with the arrival of your shoes. When the shipment status is in Hong Kong it means that it is being processed in customs and unfortunately we do not have control over how long that part of...

the delivery takes and it looks like this time it has taken a bit longer than normally and as a result the order is arriving to you later than expected.However I can see that the parcel has cleared customs and is currently with the delivery agent EMS and will be delivered. You can track it yourself on their website with tracking [redacted]. I can see that the latest update was one only a couple of hours ago so it definitely is not lost and will be with you very shortly.Of course, if after the delay you no longer want the shoes, you can contact our customer service and we will create a return slip for them. Our hope is that you will enjoy the shoes but if you return them you can of course receive a full refund.Kind Regards, [redacted]Gilt.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Same unhelpful response
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thanks so much for your response. The order number is [redacted] My account was already credited $10 so honestly I would be fine with just getting the remaining $25 credited. 
Thanks for your help.

Hi There,We are sorry to hear that there has been issues with your recent order with us.Looking at the detail, I can see that when the order was placed, it had been given an estimated delivery date up until 6/**/15, please note that these dates are estimated. I can confirm that this...

was delivered as of today, 6/**/2015. Due to the delay on this, we did issue a refund of the shipping costs. I can also see that we did advise that these items could be returned for a full refund to the original method of payment. I do sincerely apologize that this order was delayed in being sent out, however, we cannot issue a full refund for these without the items being sent back to us as a return.Kindest regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I attached the email in question where it does not state that the items needed to be  marked from a specific date, nor does it state that these items would need to follow their previous return policy hence the term "new return policy". If there were no items that I had that were eligible, then how was I even included in the small test group? This email is misleading to the consumer. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted]
I have spoken to our Fine Jewellery department who have reviewed the pictures you have sent us and although they feel the tarnishes on this ring are shown on the sales page they have agreed to allow a return on this item for Gilt Credit.
I will reach out...

shortly to you over email with details.Regards,
John

Hi,Thank you for reaching out. Regrettably per the terms and conditions the voucher may not be used towards the cost of shipping on your order from [redacted] " May not be applied toward tax and/or shipping". This was advised on the sale page of the offer and...

regrettably we cannot grant a return for this reason. Unfortunately, as this offer has now ended and was noted as final sale, we're unable to provide a refund.  This was also stated on the offer page and at checkout. We apologize for any inconvenience this may cause!If it is of help we're happy to change the name on the voucher so that you may gift it to a friend or relative, or  it can be redeemed with the vendor after expiry for goods and services to the value of the purchase price for a period of 5 years.You can find out more about our return policy here: [redacted]  Warm regards,[redacted]

Hello Ellen,
 
I hope you are keeping well.
 
I am so sorry for the inconvenience caused here. I have looked into your return for you and I have pushed through your return for you now. Please allow 3 to 5 business days for the refund of $139 back to your Visa...

ending with [redacted]. 
Sorry for any inconvenience caused here.
 
Kindest Regards,
Cian

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Sorry, I do not know you have a refund. However, I reviewed all my recent bill, and did not find this refund.I believe that the transaction between ALIPAY and you may have problems. I hope you will be able to further verification, and implementation of my refund. Thank you
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I honestly don't remember ever dealing with an "brand name" company that was so unfair and such a bunch of [redacted] with such poor customer service.
I had a bunch of experiences with them and it was nothing but negative, never good.
Their Gilt city discount things that you buy are like [redacted] or [redacted]. Except they expire after like a month and then they only give you the amount that you paid credit at the customer for five years. The problem is… When you go to the place they have no idea what you're talking about.
I went on a date and I quietly went to the waitress and I told them about it. She said she has no idea what I'm talking about and when I spoke to the manager he would not honor it… And embarrassed me in front of my day… Who never spoke to me again…
I've called them on multiple occasions for messed up things like this and they basically said sorry and there's nothing we can do… Real [redacted]…THIEVES!