Gilt Groupe, Inc.

Hi [redacted],I truly am so sorry to hear that you continue to receive email and postal correspondence from us even though you have requested on numerous occasions that this stop!Please know that I can now assure you that I have removed you for both our email and direct mailing lists so...

you will no longer receive communication from Gilt via either medium.Please note however that all of our emails are generated 5 days in advance of them being sent so this will not be immediate, you will not receive any further contact from us via email after this 5 days however.If you do, please reach out and we will have our tech team look into this, however I see nothing that would make me think that this will be an issue.I have also remove you from our list of members with whom information is shared. As a result no information of yours will be shared with our business partners.Once again, I really am so sorry for any and all frustration this has caused, but I do hope that this will prove to be helpful.Kindest Regards[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The company continually refers to my order being within the projected delivery window which is longer than the shipping window they charged for (4-7 days).  I paid for the order to arrive within 4-7 days of it being ordered, I DID NOT pay for the order to arrive within a different delivery window which was past the 7 days of the shipping charges.  Again,  this is not difficult to understand, it is just poor business practice by the company.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When you sell things online, it is important to present the products true to its condition. Taking the picture under a white flash does not show the true color of the product. My picture is taken under the natural light. I strongly believe that you have mis-presented your product and misled me into buying it. It's unacceptable that you refuse to take it back.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

In the past month, I have purchased three items from Gilt Groupe. After the second purchase, I made sure I selected the offer for free shipping as I planned to order more merchandise. As I started the process of ordering more merchandise; I was quickly aware that the unlimited free shipping "gilt unlimited" was not offered. I wrote an e-mail to the customer service rep and the representative replied with a rude response, pretty much saying that my argument was invalid and it was okay for me not to be a Gilt Customer in the future. I will never spend my money via Gilt online shopping again and advise future customers to pay attention to the details as the unlimited shipping option is a scam.

Hello, We're so sorry to hear of your dissatisfaction with your recent order. Regrettably due to unforeseen circumstances your order was not able to be delivered and we sincerely apologize. Due to the nature of our sales we are unable to provide a replacement...

for the WMF Diadem Plus Cookware Set (11 PC) currently. However we have added you to the wait list so if w receive any inventory we will notify you via email. We have issued a full refund for the order on 12/**/2014. We would advise you to contact [redacted] directly regarding the expired 200RMB gift card as regrettably we don't have any visibility into this on our system. Our sincerest apologies! Please let us know if you need further assistance with this. Please do not hesitate  to contact us again if you have any further inquires, you can email us directly [redacted] or contact us on Live Chat -  [redacted].  Warm regards,[redacted]
[redacted]

Hi [redacted]We are so sorry to hear of the ongoing issue with your refund to your [redacted] account.[redacted] had contacted us to dispute the refund and in this instance we have accepted the dispute, as per [redacted]'s terms and conditions it can take up to 30 days for the refund to process into the members account.We accepted the dispute on the [redacted] of July.Should you have any further queries please do not hesitate to reach out to us.Kind RegardsSteveGilt Service Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
Since they neglected the pictures again and again, and repeated the d...⇄ /> The irony is,they dare not to constrast two kinds of pictures which ...⇄ />  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Please look at the photos that Gilt provided of the items I purchased to see how misleading the size is.  Attached are the photos I took against my hand.  No legitimate business I know would ever tell a customer, sorry you're stuck with the item.  I wish I had read the customer complaints on social media before ever visiting that site.  Many complain about the receiving items that do not match the photos or description.  This practice should not be allowed and investigated.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

You clearly did not read my complaing entirely, you copied and pasted your response to the flurry if complaints you received for the others who complained about the same issue. Your website allowed for the gift cards to stack and there was no way of picking and choosing 1 gift card to be used per order. You do realize that many households have more than 1 cell phone line with Tmobile? Each person received 1 gift card per phone line. Your reasoning to cancel my order and account on that premise is not sound logic 
 
developer 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello all, We have reviewed this case & we have escalated this to our vendor to see if they'd like to accommodate the customer however this vendor is contractually not obliged to contact customers directly as we have ownership over orders that are placed on our...

site. This order was sold as a final sale item & this was advertised numerous times in the ordering process. The customer agreed to this at purchase. Since the order was placed in January 2014, we cannot green light a return exception as it's now impossible to tell how this was order was treated over the last year & eight months. For this reason we have declined the customers request. At this point it is up to the vendor if they'd like to assist & this escalation is ongoing.

Hi there,
After taking a look into the order and the pictures provided, I unfortunately cannot see any discrepancy between the images that were provided to us of both your bag and your friends bag. As such, I do sincerely apologize as we would not be able to accept a return for the...

bag, and can assure you that the bag is authentic, as we do work very closely with the vendor.
We have however, gone ahead and requested a certificate of authenticity, as well as sharing your concerns with the bag along to the vendor and our luxury goods team, and will be updating you as soon as possible.
As soon as we do have any updates, we will notify you as soon as possible.
Kindest regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have contacted [redacted] and they have confirmed that the payment was received in full by Gilt City. Can you please reach out to [redacted] and get additional information regarding the transaction? 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Gilt has been in touch with me directly.  They have indicated they plan to refund the item and shipping, however I've yet to see even an authorization for this refund appear on my card.  Trusting this will in deed take place, the fundamentals of the matter are I still need a flatware set.  Within the Gilt application I have waitlisted a replacement set, however once available, I don't feel I should be required to purchase the replacement at full cost. Considering what's transpired, Gilt should honor my original discount of 30% on the replacement on top of refunding me the miss delivered item.  My waitlisted set did appear in a new flash sale that began yesterday, but it was immediately sold out.  Therefore I have no indication on when the waitlist will clear or another suitable set will come available.  Therefore I'd ask Gilt to honor my request to apply the 30% discount to either my account indefinitely so it's there when the set does become available, or be willing to apply the discount at any given time when I contact them in the future and find a replacement on their site.  I don't feel this is an unreasonable request. No one wants to pay more for the replacement product than they did for the original when the entire reason for needing a replacement is of no fault of their own.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi there,Again, We do sincerely apologize for your experience with Gilt, and with your order. We understand how disappointing this has been for you As we have advised sadly, we have not received the shipment from the vendor as of yet, as it is still within the original 10 working days, and are working to have this shipped for you as soon as possible. We understand you want this order as soon as possible, however  we are unable to expedite the order or get this faster to you. As we have already mentioned at this point we can cancel this order for you and you will not be charged or you can proceed with the order and we can offer a further $30 off for the inconvenience. Again, my sincerest apologies for the disappointment caused, however, this would be the only action that can be immediately made for you. Kindest regards, [redacted]

Hello [redacted],
The account credit was applied as a courtesy gesture on November **, 2014 but regrettably it was then removed as a credit card dispute was filed for the original charge. Per our Order Management department "The store credit was removed from the account until the dispute is either dropped by the member or closed in the merchants favor." Unfortunately customer service is unable to assist once there is an ongoing credit card dispute as all interactions must go through the involved parties i.e our Order Management department and your credit card company. If you decide not to pursue the dispute Customer Service would be more than happy to re-issue this credit. However currently as the dispute is ongoing we cannot. We apologize for any inconvenience this may cause. 
Kind regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I can feel your sincerity this time. My intention of filing a complain on Revdex.com was to urge Gilt to solve the problem actively, rather than to get a refund after such a long waiting. If what I want is a full cash refund, I could have directly contacted you earlier. Frankly, I don't want my two-month waiting to become nothing, I still look forward to receiving the two garments. I want to know if the refund has been processed or not. If not, I hope you continue to deliver this package with some appropriate compensation for me. If it's acceptable for you, I hope the package could arrive no later than January **.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

As mentioned in our previous response to this issue:
This bag was stated on the sale page as being a vintage item and as such carried this note: 'Please note that this is a previously owned item; imperfections are a unique aspect of vintage product.
Our quality control team has inspected this item and verified that it is in the condition described.'The condition described specifically stated:Acceptable- Wear to bottom, wrinkling at lower center, corners show signs of wear.
The sale page can be accessed by following the link below for confirmation on this:[redacted]
The issues that the member has stated were clearly outlined, described and pictured before the order was placed. However, after spending almost an hour on the phone with various representatives and [redacted] on this matter, the member did not mention the mud stains until the matter was enforced that we would require photographs in order to evaluate the complaint. Had this been mentioned at the start of the call the member may have received a different response but as it was only mentioned after several requests for photographs, and as the bag passed rigorous quality control evaluations before shipment, we are not in a position to authorise a return. 
By way of gesture, and as previously offered, we will gladly apply a partial refund of $50 to the members card. Should the member wish to have the bag cleaned, this will cover her expense.

Hello, We apologize that you feel that we did not adequately resolve your issue. As outlined by my colleagues, we will not be issuing a partial refund for this order. To accommodate you on this occasion we can issue the refund manually once we see movement on the return tracking. We do not typically issue refunds at this stage as item need to be checked into our inventory first of all but we can allow an exception under the circumstances. If you like, you can wait until this stage before submitting the order for the item in your cart.To reiterate, regrettably we will not be issuing a partial refund for the items and we cannot send out a replacement set. We are more than happy to accept a return for a full refund, no return and restocking fee, back to your original form of payment but unfortunately your request for a partial refund is not possible. *Please let us know how you would like to proceed.With regards,[redacted]Gilt Customer Service

Hi there, First of all, I am so very sorry for the inconvenience caused to you here. This must have been so disappointing for you! Having reviewed your order, I can see that we received a dispute from your credit card company on 12/**/2014. As such, we are...

currently unable to issue a refund that would process on your credit card as this dispute is currently active. So long as this is the case, regrettably we have no ability to issue a partial refund. This dispute will be settled by our Order Management team in collaboration with your financial institution. The timeline for a resolution on disputes for an international payment is currently around three months. If you would like to return these shoes, that is absolutely no problem. However, I would like to point out that your refund would still be delayed so long as this dispute is active. Again, I am so sorry for the disappointment caused here. I am confident that your future experiences with us will certainly be more positive. Warmest Regards, [redacted]
[redacted]