Glass Mountain Capital LLC

We apologize for any inconvenience that we may have caused Your telephone number has been placed on our "Do Not Call List" and we have forwarded your complaint to our client Please allow up to hours for your number to removed from our system

I had a missed call from this number, they did not leave a messageI returned the call, and I too was asked to verify my information before they could tell me who they wereThe woman who answered would only use her nameThen said since I wouldn't verify any info on who I was, she would have to end call and hung up on me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I hope to receive my letter asap in the mail as promised Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/01) */ Contact Name and Title: [redacted] , GC Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @glassmountaincapital.com We apologize for any inconvenience that we may have causedWe have added your number to our Do Not Call list and reported your complaint to our clientWe follow all applicable laws and client requirements in our business practicesYou will no longer receive calls from our offices regarding this matter

I am not please with the people working thereAll of the people there are rude and short words when it comes to answering my questionsI know I have every right to ask questions and for them to be short and rude is just ridiculousI hope I never hear from them againI already paid my dues to them Just send me a email about closing my account since I paid my accountI do not want them to call me ever

Initial Business Response / [redacted] (1000, 5, 2015/09/01) */ Contact Name and Title: [redacted] , GC Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @glassmountaincapital.com We are sorry for any inconvenience that this may have causedWe have placed your telephone number on our don not call list We have closed the account in our office and notified our client of your inquiryYou will no longer receive calls from our office concerning this matter Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) As long as this resolves the no more calls I am satisfiedI will reopen a case if I get even one more call

We are sorry for any inconvenience that we may have caused We have closed your account and returned it to our client with your complaint We will no longer be contacting you regarding this account Our policies and procedures concerning verifying your identity are in place to protect you from the inadvertent disclosure of your personal information to third parties

We are sorry for any inconvenience that we may have caused Our policies and applicable law require us to make certain disclosures and confirm that we are speaking to the correct person in order to avoid third party disclosure We have added your number to our "do not call" list and have returned to the account to our client as a cease and desist You will no longer receive calls from our office concerning this matter

Initial Business Response / [redacted] (1000, 5, 2015/02/03) */ Contact Name and Title: [redacted] , GC Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @glassmountaincapital.com Ms***, We wish to apologize for any inconvenience that this matter has caused youUpon investigation of your complaint, we determined that our representative, Mr [redacted] , misspoke when he discussed the status of your account with youIt is true that in 2013, your account was recalled by our clientHowever, the account was placed back with our company by the new owner of the accountMr [redacted] did not review the second account which corresponded with you All payments made by you were duly credited to the second account and the account was reported as paid to our client in September We have sent an additional reminder to our client regarding the paid status of your accountWe do not report to credit bureaus, so we are unable to take any other action with regard to that matterThank you for patience in regard to this matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/02/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I accept their explanation but I am still requesting proof that this debt is paid in fullThey accept all monies but never provided me, the consumer proof that this debt was paid in fullI need to have this because of the fact that the collection agency reported that I had not paid the debt as of 7/I need proof from Glass Mountain Capital that this debt was indeed paid since they were the company that collected the debt! I asked for this in my original complaint and Ii am still expecting this informationUntil this has happened I am not totally satisfied! Final Business Response / [redacted] (4000, 9, 2015/02/20) */ We have sent out a zero balance to you via email and regular mailPlease let us know if you have any questions

We are sorry for any inconvenience that we may have caused We will no longer be taking payments from you for this account In addition, we have closed the account in our office and returned it to our client, along with a copy of your complaint.Please note that we have recordings in which you authorize us to take the payments and also have recordings of the changes that you made to the plan, from time to time In addition, our company does not report to the credit bureaus

Initial Business Response / [redacted] (1000, 5, 2014/07/30) */ Contact Name and Title: [redacted] , GC Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @glassmountaincapital.com We apologize for any inconvenience that we may have causedWe are a third party accounts receivable collection agency and we do not report to credit bureausWe are attempting to collect the account on behalf of the owner of said accountOur actions are taken to confirm your identity and not discuss your financial affairs with third partiesWe have marked the phone number identified as a bad number and placed it on our internal do not call list

For two years the same number has been calling the house and hangs up with no messages on the answering machineI've been made several complaints with the Do Not call Registery because I had no idea who they were until today when I had enough and call them to find out who they are I could barley understand the name of the company when the girl answered and I had to have her repeat itI asked the nature of the business and she said "Private' that right there made me uneasyI then asked if she was a collection agency and she said YesI then asked what about and all She kept trying to do was get my name and phone numberShe kept saying I can't answer any of your questions if I don't have your name and such I said when you answer my questions I willI hung upI then went on the internet and found their web siteI called the number and a man by the name of Ed answeredWhen I asked his title he told me "Vice President" I didn't believe that, what V.Pjust picks up a phone callWe get into words, he basically calls me a liar that no one been calling us for two yearsI told him how uncomfortable their making us...calling, hanging up...I demanded a LEGIT LETTERHEAD letter with company name, address, phone, fax, and nature of reason they are calling...and I want it three days or I"m calling the police and filing a complaint...He tried to over talk me I hung upI called someone else couple of times from that phone number telling them how do they expect anyone to know what is going on when your not leaving any messagesI said other companies do so why can't you? I ask then why not a legit letterhead letter then? Oh no, they said can't do eitherThey want your social security numberWho in today's world is going to give that to a stranger on the phone? I gave them my phone number to see what would happen, and they said my husband name! This is scary!!!! If they are legit..then why so mysterious, why not send legit letters...to me they are a scam hiding behind some other company name...I WILL NEVER GIVE MY SOCIAL SECURITY NUMBER OR PAY OFF OF A PHONE CALL...A LEGIT LETTER AND THAT'S IT....then I will show it to an attorney first!

We apologize for any inconvenience that we may have caused We will be issuing a check for $as a refund and to cover your bank fees The check should be in today's mail

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAs [redacted] as the calls stop Any future contact and I will seek legal counsel Sincerely, [redacted] ***

Good Afternoon, My name is Helene and I am here to complain in regard to a phone call I made with Glass Mountain Capital LLC I called them my self to find out why they called me yesterday Today I was told repeatedly that I was to verify my address and social security number with them before they would state the purpose of their original call to me I was harassed verbally and mentally and will pursue legal counsel today

Initial Business Response / [redacted] (1000, 5, 2014/07/02) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmccreditservices.com [redacted] SO [redacted] XXXXX RE: Case #XXXXXXXX Dear [redacted] ***: Thank you for the opportunity to respond regarding the above referenced matterOur records indicate that skip tracing efforts, followed as per applicable law, identified telephone number XXX-XXX-XXXX as one possible for the party our company is trying to reachOn June 27, 2014, we received a message from telephone number XXX-XXX-XXXX, wherein a caller identified herself as [redacted] and stated that she has not been affiliated with said party in over yearsBecause we take data integrity of our records very seriously, that phone number was immediately coded as a Bad Number and added to our internal Do Not Call list We sincerely apologize for any inconvenience this may have caused Sincerely, [redacted] Compliance Manager

Initial Business Response / [redacted] (1000, 5, 2015/06/09) */ Contact Name and Title: [redacted] , GC Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @glassmountaincapital.com We apologize for any inconvenience that this may have causedWe have closed your account and returned it to our client Please allow hours for the account to be removed from our system To protect your privacy and pursuant to applicable state and federal law, we are required to verify your information before we disclose your personal business over the telephoneWe must confirm your identity before we discuss personal business matters Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do accept this resolution if the company does IN FACT remove me from their database and close the account, and does not contact me againThis account has never been verified by this companyThis is an attempt to collect a debt

Contact Name and Title: David [redacted] , GC Contact Phone: [redacted] Contact Email: [redacted] @glassmountaincapital.com We are unable to locate the account in question based on the information providedPlease provide us with the telephone number that we are calling and we will stop callingThank you

We apologize for any inconvenience that we may have caused Our office has obtained the information from our client concerning your account which we have forwarded to you Since that is what we were provided from our client, we are unable to give any more information We have closed the account and returned it to our client as a dispute you will no longer be contacted by our office concerning this matter

Initial Business Response / [redacted] (1000, 5, 2015/01/27) */ Contact Name and Title: [redacted] , GC Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @glassmountaincapital.com We are sorry for any inconvenience that we have causedWe have notated your account to restrict calls going to your work number and put a hold on the account