Glass Mountain Capital LLC

Initial Business Response /* (1000, 5, 2014/07/02) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmccreditservices.com
[redacted] SO [redacted] XXXXX
RE: Case #XXXXXXXX
Dear [redacted]:
Thank you for the opportunity to...

respond regarding the above referenced matter. Our records indicate that skip tracing efforts, followed as per applicable law, identified telephone number XXX-XXX-XXXX as one possible for the party our company is trying to reach. On June 27, 2014, we received a message from telephone number XXX-XXX-XXXX, wherein a caller identified herself as [redacted] and stated that she has not been affiliated with said party in over 20 years. Because we take data integrity of our records very seriously, that phone number was immediately coded as a Bad Number and added to our internal Do Not Call list.
We sincerely apologize for any inconvenience this may have caused.
Sincerely,
[redacted]
Compliance Manager

This company uses false information in a harassing manner, with repeated time wasting phone calls. They are a debt collection agency with nasty tele-sales agents! NOT A COMPANY OF INTEGRITY !!

We are sorry for any inconvenience that we may have caused.  Our policies and applicable law require us to make certain disclosures and confirm that we are speaking to the correct person in order to avoid third party disclosure.  We have added your number to our "do not call" list and have...

returned to the account to our client as a cease and desist.  You will no longer receive calls from our office concerning this matter.

Initial Business Response /* (1000, 5, 2015/01/27) */
Contact Name and Title: [redacted], GC
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@glassmountaincapital.com
We are sorry for any inconvenience that we have caused. We have notated your account to restrict calls going to your...

work number and put a hold on the account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/05/01) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXXX-XXXX
Contact Email: [redacted]@gmccreditservices.com
[redacted]
[redacted] Creek Drive
[redacted] XXXXX
RE: Case #XXXXXXX
Dear [redacted]:
Thank...

you for the opportunity to respond regarding the above referenced matter. Please note that our records indicate our company was attempting to reach [redacted] for a business matter assigned to our office. Our agents are required to comply with applicable verification and privacy laws prior to disclosing any information aside from their name and the name of our company, Glass Mountain Capital. Our call log review indicates the agent did disclose he was with Glass Mountain Capital, but was unable to verify that he had reached the correct party. For that reason, he was unable to offer additional details you requested.
At this time our records indicate the matter is on hold in our office We have forwarded your concerns to our client. We apologize for any inconvenience this may have caused.
Sincerely,
[redacted] Compliance Manager
Glass Mountain Capital, LLC
Initial Consumer Rebuttal /* (3000, 7, 2014/05/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your records are incorrect on my name. I never stated that they did not state they were with Glass Capital Mountain, my problem is the fact of having to verify the last 4 of social when I have never heard of this company before or have I ever seen anything in the mail from your company nor would they give any information in regards to the call. Until I know what the issue is regarding and you can get my name correct, I will not verify my social. I have been through several accounts of fraud and it is a nightmare so I am very cautious about my personal information.
Final Business Response /* (4000, 9, 2014/05/05) */
[redacted]
[redacted] Creek Drive
[redacted] XXXXX
RE: Case # XXXXXXX
Dear [redacted]:
While we can appreciate your concerns, we are unable to verify any information regarding this personal business matter without complying with applicable verification and privacy laws. To do so would cause us to be in violation of such requirements.
This matter has been closed and returned to our client. You will not receive any further calls from our office. Your concerns will be forwarded to our client. We apologize for any inconvenience this may have caused.
Sincerely,
[redacted] Compliance Manager
Glass Mountain Capital, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As [redacted] as the calls stop.  Any future contact and I will seek legal counsel.
.
Sincerely,
[redacted]

We are sorry for any inconvenience that may have been caused.  As a result of the request for validation that you have sent our office separately from this complaint, we are unable to take any further steps regarding your account.  Upon our receipt of the validation information from...

the account owner, we will forward them to you.  Until the technical validation requirements called for under applicable law are met, we are unable to take any further actions.  Your payment arrangement has been cancelled.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10956366, and find that this resolution is satisfactory to me.
Sincerely,
Elaine [redacted]

Initial Business Response /* (1000, 5, 2015/05/08) */
Contact Name and Title: [redacted], **
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@glassmountaincapital.com
Ms. [redacted],
We have reviewed your complaint and your account. As a result of your complaint, we have closed the account...

and returned it to our client, the owner of the account. You will no longer be receiving calls from our office regarding this matter. In addition, since we do not report to the credit bureaus, we are unable to take any action in that respect.
We apologize for any inconvenience that this has caused.

Initial Business Response /* (1000, 5, 2015/02/03) */
Contact Name and Title: [redacted], GC
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@glassmountaincapital.com
Ms. [redacted],
We wish to apologize for any inconvenience that this matter has caused you. Upon investigation of your...

complaint, we determined that our representative, Mr. [redacted], misspoke when he discussed the status of your account with you. It is true that in 2013, your account was recalled by our client. However, the account was placed back with our company by the new owner of the account. Mr. [redacted] did not review the second account which corresponded with you.
All payments made by you were duly credited to the second account and the account was reported as paid to our client in September 2014.
We have sent an additional reminder to our client regarding the paid status of your account. We do not report to credit bureaus, so we are unable to take any other action with regard to that matter. Thank you for patience in regard to this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/02/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept their explanation but I am still requesting proof that this debt is paid in full. They accept all monies but never provided me, the consumer proof that this debt was paid in full. I need to have this because of the fact that the collection agency reported that I had not paid the debt as of 7/2013. I need proof from Glass Mountain Capital that this debt was indeed paid since they were the company that collected the debt! I asked for this in my original complaint and Ii am still expecting this information. Until this has happened I am not totally satisfied!
Final Business Response /* (4000, 9, 2015/02/20) */
We have sent out a zero balance to you via email and regular mail. Please let us know if you have any questions.

I have contacted this company on three different occasions to send me proof that I'm paying this collection they have yet to send me anything a bill or even a confirmation that I'm paying it every month but they take the money out of my account every month I have no proof of any kind that I'm paying this bill except that the money is coming out I am very concerned about this practice

We apologize for any inconvenience that we may have caused.  Our office has obtained the information from our client concerning your account which we have forwarded to you.  Since that is what we were provided from our client, we are unable to give any more information.  We have...

closed the account and returned it to our client as a dispute.  you will no longer be contacted by our office concerning this matter.

Initial Business Response /* (1000, 5, 2014/12/04) */
Contact Name and Title: [redacted], GC
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@glassmountaincapital.com
Ms. [redacted],
We are sorry for any inconvenience that may have been caused, however, we are not in agreement with your...

complaint. We reviewed the account notes for your account and the recording of the call on or about 8/26/14 which set up the payment arrangement. You verified your identity to our agent, you confirmed your address, you agreed to a monthly payment of $25. It was explained to you that the $25 would be withdrawn from your account each month. You provided our agent with your [redacted] of [redacted] routing and account numbers and you spoke to a manager confirming the arrangement. Three $25 payments were made through the arrangement prior to the most recent attempt.
We have deleted the payment arrangement in our system. If you wish to move forward with a new payment arrangement, please call XXX-XXX-XXXX and ask to speak to a manager in order to address this matter.
Initial Consumer Rebuttal /* (3000, 7, 2014/12/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not recall that interaction, nor do I recall ever giving my bank account information to anyone. I don't recall authorizing automatic withdrawals either. I rarely authorize automatic withdrawals because I hardly make any money and I can't afford to be overdrawn. I definitely was not aware of your company's existence before I saw that check image. I'm shocked that I didn't notice the previous withdrawals because I review my account transactions weekly.
Final Business Response /* (4000, 9, 2014/12/08) */
Ms. [redacted],
While we are confident in the facts as we have presented them, we would be willing to refund your last payment of $25. In addition, if you had an overdraft fee in conjunction with the payment, please send us a copy of your overdraft notice and we will pay that also. Please confirm whether or not you will be sending us the overdraft notice or if we should just send you the $25.
Thank you.

Initial Business Response /* (1000, 5, 2015/10/19) */
Contact Name and Title: [redacted], GC
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@glassmountaincapital.com
We are sorry for any inconvenience that this may have caused. We have refunded the payment, closed the account and returned...

it to our client, along with your complaint. We did have authorization to take payments from early 2015, but were unsuccessful until the recent payment went through.
We will no longer be contacting you in regards to this matter.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Company agrees to repay amount taken from account.

Initial Business Response /* (1000, 5, 2015/04/09) */
The customer called in to our offices on 03/18/2015 and provided our representative with the financial information to make the payment indicated. In good faith, to satisfy the customer's request, we will refund the money to him/her by...

mail via physical check. The check will be mailed to the address we have on file within the next 24-48 hours. Thank you.

We are sorry for any inconvenience that we may have caused.  As you have requested that we not contact you any further, we will be closing the account and returning it to our client, the owner of the account in question.  A copy of your complaint has been supplied to our client.