Glass Mountain Capital LLC

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. As [redacted] as the calls stop. Any future contact and I will seek legal counsel. . Sincerely, [redacted] ***

This company uses information in a harassing manner, with repeated time wasting phone callsThey are a debt collection agency with nasty tele-sales agents! NOT A COMPANY OF INTEGRITY !!

We are sorry for any inconvenience that we may have caused We continually strive to give the best customer service possible and to comply with all applicable laws and regulations Your telephone number will be placed on our do not call list The account has been returned to our client

Initial Business Response / [redacted] (1000, 5, 2014/12/04) */ Contact Name and Title: [redacted] , GC Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @glassmountaincapital.com Ms***, We are sorry for any inconvenience that may have been caused, however, we are not in agreement with your complaintWe reviewed the account notes for your account and the recording of the call on or about 8/26/which set up the payment arrangementYou verified your identity to our agent, you confirmed your address, you agreed to a monthly payment of $It was explained to you that the $would be withdrawn from your account each monthYou provided our agent with your [redacted] of [redacted] routing and account numbers and you spoke to a manager confirming the arrangementThree $payments were made through the arrangement prior to the most recent attempt We have deleted the payment arrangement in our systemIf you wish to move forward with a new payment arrangement, please call XXX-XXX-XXXX and ask to speak to a manager in order to address this matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not recall that interaction, nor do I recall ever giving my bank account information to anyoneI don't recall authorizing automatic withdrawals eitherI rarely authorize automatic withdrawals because I hardly make any money and I can't afford to be overdrawnI definitely was not aware of your company's existence before I saw that check imageI'm shocked that I didn't notice the previous withdrawals because I review my account transactions weekly Final Business Response / [redacted] (4000, 9, 2014/12/08) */ Ms***, While we are confident in the facts as we have presented them, we would be willing to refund your last payment of $In addition, if you had an overdraft fee in conjunction with the payment, please send us a copy of your overdraft notice and we will pay that alsoPlease confirm whether or not you will be sending us the overdraft notice or if we should just send you the $ Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/01) */ Contact Name and Title: [redacted] , GC Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @glassmountaincapital.com We apologize for any inconvenience that we may have causedIn order to protect third party disclosure of private information and to comply with requirements, we generally do not leave messagesWe have closed the account in our offices and notified our client of your complaintYou telephone numbers have been placed on our Do Not Call listYou will no longer receive calls from our offices concerning this matter Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/01) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/06/29) */ Contact Name and Title: [redacted] , GC Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @glassmountaincapital.com We apologize for any inconvenience that we nay have causedWe have placed your telephone numbers on our Do Not Call List and returned the accounts in our office to the respective clients with a copy of your complaintYou will no longer receive calls from our office regarding these matters Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/29) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2014/05/01) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXXX-XXXX Contact Email: [redacted] @gmccreditservices.com [redacted] Creek Drive [redacted] XXXXX RE: Case #XXXXXXX Dear [redacted] : Thank you for the opportunity to respond regarding the above referenced matterPlease note that our records indicate our company was attempting to reach [redacted] for a business matter assigned to our officeOur agents are required to comply with applicable verification and privacy laws prior to disclosing any information aside from their name and the name of our company, Glass Mountain CapitalOur call log review indicates the agent did disclose he was with Glass Mountain Capital, but was unable to verify that he had reached the correct partyFor that reason, he was unable to offer additional details you requested At this time our records indicate the matter is on hold in our office We have forwarded your concerns to our clientWe apologize for any inconvenience this may have caused Sincerely, [redacted] Compliance Manager Glass Mountain Capital, LLC Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Your records are incorrect on my nameI never stated that they did not state they were with Glass Capital Mountain, my problem is the fact of having to verify the last of social when I have never heard of this company before or have I ever seen anything in the mail from your company nor would they give any information in regards to the callUntil I know what the issue is regarding and you can get my name correct, I will not verify my socialI have been through several accounts of fraud and it is a nightmare so I am very cautious about my personal information Final Business Response / [redacted] (4000, 9, 2014/05/05) */ [redacted] Creek Drive [redacted] XXXXX RE: Case # XXXXXXX Dear [redacted] : While we can appreciate your concerns, we are unable to verify any information regarding this personal business matter without complying with applicable verification and privacy lawsTo do so would cause us to be in violation of such requirements This matter has been closed and returned to our clientYou will not receive any further calls from our officeYour concerns will be forwarded to our clientWe apologize for any inconvenience this may have caused Sincerely, [redacted] Compliance Manager Glass Mountain Capital, LLC

We apologize for any inconvenience that we may have caused We have received your complaint and forwarded it to our client, the owner of the account We have closed the account in our office You will no longer receive calls from our office concerning this matter

Initial Business Response / [redacted] (1000, 5, 2015/02/03) */ Contact Name and Title: [redacted] , GC Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @glassmountaincapital.com We have reviewed your complaint and our records and apologize for any inconvenience that this issue may have caused While we do not feel that we did anything in contravention of the agreement that was reached, we have agreed to process a refund for the benefit of the consumerPlease note that it may take up to hours for us to process said refund so please watch your account for the refund of the funds

Initial Business Response /* (1000, 5, 2015/09/28) */
Contact Name and Title: *** ***, GC
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@glassmountaincapital.com
We are sorry for any inconvenience that we may have causedWe have reported your complaint to our client, closed
your account and added your telephone numbers to our "do not call" listYou will no longer receive calls from us concerning this matter

Contact Name and Title: *** *** GC
Contact Phone: ***
Contact Email: ***@glassmountaincapital.com
We are sorry for any inconvenience that we may have causedWe have placed your number on our Do Not Call List, so you will no longer be receiving calls from our office in regards
to this matterWe have also forwarded your complaint to our client

Initial Business Response /* (1000, 5, 2014/06/16) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@gmccreditservices.com
*** ***
*** ***
*** *** *** *** ** XXXXX
RE: Case # XXXXXXXX
Dear *** ***:
Thank you for
the opportunity to respond regarding the above referenced matterOur agents are required to comply with applicable verification and privacy laws prior to disclosing any informationFor that reason, it is necessary to ask callers for full names and/or verify social security numbersSince you are not the intended party our company is attempting to reach, number XXX-XXX-XXXX has been removed from our system and placed on our Do Not Call listThere will be no further calls made to that number by our companyWe sincerely apologize for any inconvenience this may have caused
Sincerely,
*** ***
HR and Compliance Manager
Glass Mountain Capital, LLC

We are sorry for any inconvenience that we may have caused. We have reversed the charges on your fiancée's card. Please contact our office and ask for *** *** or ** *** to make alternative arrangements on your account

Glass Mountain contacted me by phone and asked for last four of social or address after stating that the call was being recordedRepresentative did not disclose that this was a debt collection agency until I askedShe may have said Glass Mountain when I answered the phone, but it was hard to understand what she was saying at first so I asked the company nameI suggested that they contact me by mail, as they will have to do that at some point anyway if they hold a valid debtThe phone number was not displayed on the caller ID, so there's always a chance it could be a scamThey had called before and the name displayed on caller ID, but the call didn't connect when I picked upI don't understand why the spend time calling instead of contacting me by mail first, which they will have to do anyway at some point to provide validation of the debt if in fact they hold a valid accountBut until they can provide me more information about the situation, I'm not giving them any personal information over the phone

Initial Business Response /* (1000, 5, 2015/10/19) */
Contact Name and Title: *** ***, GC
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@glassmountaincapital.com
We are sorry for any inconvenience that this may have causedWe have refunded the payment, closed the account and
returned it to our client, along with your complaintWe did have authorization to take payments from early 2015, but were unsuccessful until the recent payment went through
We will no longer be contacting you in regards to this matter
Initial Consumer Rebuttal /* (2000, 7, 2015/10/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Company agrees to repay amount taken from account

Initial Business Response /* (1000, 5, 2015/08/21) */
Contact Name and Title: *** ***, GC
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@glassmountaincapital.com
We are sorry for any inconvenience that this matter may have causedAfter investigation into the complaint with
staff, we reviewed available call recordings and the account notesPursuant to our policies concerning verification of debt, we must be vigilant to avoid third party disclosuresIn order to disclose information to a consumer, we must verify the identity of the party that we are speaking to in order to comply with applicable law
When the consumer spoke to our manager on August 11, 2015, the account was put on hold and calls to the telephone number associated with the account were restrictedWe reported the complaint to our clientYou will no longer receive calls from our office concerning this matter and your numbers have been placed on our do not call list
We have closed the account and returned it to our client

Initial Business Response /* (1000, 5, 2015/04/23) */
Contact Name and Title: *** ***, GC
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@glassmountaincapital.com
We have reviewed your account, closed the account, returned the account to our client (debt owner) and put your
telephone number on our do not call listWe have appraised the account owner of your complaintWhile we do not feel that we took inappropriate actions, we apologize for any inconvenience that we may have caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/08/21) */
Contact Name and Title: *** ***, GC
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@glassmountaincapital.com
We are sorry for any inconvenience that this matter may have causedAfter investigation into the complaint with staff, we
reviewed available call recordings and the account notesPursuant to our policies concerning verification of debt, we must be vigilant to avoid third party disclosuresIn order to disclose information to a consumer, we must verify the identity of the party that we are speaking to in order to comply with applicable law
When the consumer spoke to our manager on August 11, 2015, the account was put on hold and calls to the telephone number associated with the account were restrictedWe reported the complaint to our clientYou will no longer receive calls from our office concerning this matter and your numbers have been placed on our do not call list
We have closed the account and returned it to our client