Glass Mountain Capital LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/05/01) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmccredtiservices.com
[redacted]
[redacted] West [redacted]
[redacted] XXXXX
RE: Case#XXXXXXXX
Dear [redacted]:
Thank you for the opportunity...

to respond to the above referenced matter. Our records indicate that your refund check was appropriately requested on April 18th, 2014. It is our protocol to issue refunds to consumers via check. I understand you were misinformed that the funds would be returned to you via direct deposit. Further, the initial check cut on 4/21 was never received. Our records indicate that a replacement check was issued on April 28th and delivered via UPS on April 29th.
Upon learning that the check did not include the $34 fee you were charged in light of the error with the April payment, a refund check was immediately requested. Our records indicate that the check has been sent via UPS, today. The tracking number is [redacted]
We sincerely apologize for the inconvenience this matter has caused. We take the accuracy of payments and payment arrangements very seriously. Please note that the agent that was originally notified to move the April payment is no longer with the company. I trust that this matter has now been resolved to your satisfaction. If not, please do not hesitate to contact us.
Best Regards,
[redacted]
HR and Compliance Manager
Initial Consumer Rebuttal /* (2000, 7, 2014/05/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
  I hope to receive my letter asap in the mail as promised.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/09/01) */
Contact Name and Title: [redacted], GC
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@glassmountaincapital.com
We are sorry for any inconvenience that this may have caused. We have placed your telephone number on our don not call list....

We have closed the account in our office and notified our client of your inquiry. You will no longer receive calls from our office concerning this matter.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as this resolves the no more calls I am satisfied. I will reopen a case if I get even one more call.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As [redacted] as the calls stop.  Any future contact and I will seek legal counsel..
Sincerely,
[redacted]

We are sorry for any inconvenience that this may have caused.  We have sent out a letter regarding your settlement of this matter in today's mail.  If you have any further issues, please do hesitate to contact us.

For two years the same number has been calling the house and hangs up with no messages on the answering machine. I've been made several complaints with the Do Not call Registery because I had no idea who they were until today when I had enough and call them to find out who they are..

I could barley understand the name of the company when the girl answered and I had to have her repeat it. I asked the nature of the business and she said "Private' that right there made me uneasy. I then asked if she was a collection agency and she said Yes. I then asked what about and all She kept trying to do was get my name and phone number. She kept saying I can't answer any of your questions if I don't have your name and such.
I said when you answer my questions I will. I hung up. I then went on the internet and found their web site. I called the 800 number and a man by the name of Ed answered. When I asked his title he told me "Vice President" I didn't believe that, what V.P. just picks up a phone call. We get into words, he basically calls me a liar that no one been calling us for two years. I told him how uncomfortable their making us...calling, hanging up...I demanded a LEGIT LETTERHEAD letter with company name, address, phone, fax, and nature of reason they are calling...and I want it three days or I"m calling the police and filing a complaint...He tried to over talk me I hung up. I called someone else couple of times from that phone number telling them how do they expect anyone to know what is going on when your not leaving any messages. I said other companies do so why can't you? I ask then why not a legit letterhead letter then? Oh no, they said can't do either. They want your social security number. Who in today's world is going to give that to a stranger on the phone? I gave them my phone number to see what would happen, and they said my husband name! This is scary!!!! If they are legit..then why so mysterious, why not send legit letters...to me they are a scam hiding behind some other company name...I WILL NEVER GIVE MY SOCIAL SECURITY NUMBER OR PAY OFF OF A PHONE CALL...A LEGIT LETTER AND THAT'S IT....then I will show it to an attorney first!

We apologize for any inconvenience that we may have caused.  We will be issuing a check for $105.00 as a refund and to cover your bank fees.  The check should be in today's mail.

We are sorry for any inconvenience that we may have caused.  We have closed your account as a cease and desist and returned it to our client.  You will no longer receive calls from our office concerning this matter.

I had a missed call from this number, they did not leave a message. I returned the call, and I too was asked to verify my information before they could tell me who they were. The woman who answered would only use her name. Then said since I wouldn't verify any info on who I was, she would have to end call and hung up on me.

Initial Business Response /* (1000, 5, 2014/07/30) */
Contact Name and Title: [redacted], GC
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@glassmountaincapital.com
We apologize for any inconvenience that we may have caused. We are a third party accounts receivable collection...

agency and we do not report to credit bureaus. We are attempting to collect the account on behalf of the owner of said account. Our actions are taken to confirm your identity and not discuss your financial affairs with third parties. We have marked the phone number identified as a bad number and placed it on our internal do not call list.

Initial Business Response /* (1000, 5, 2015/07/27) */
Contact Name and Title: [redacted], GC
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@glassmountaincapital.com
We have been in contact with the consumer and her legal representatives regarding this matter. We appear to have reached a...

mutually acceptable settlement of the issues and this matter has been concluded. Our client is in the process of obtaining the release of judgment through the courts.
We are sorry for any inconvenience this may have caused.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Agree, settlement has been reached

We are sorry for any inconvenience that we may have caused.  We will no longer be taking payments from you for this account.  In addition, we have closed the account in our office and returned it to our client, along with a copy of your complaint.Please note that we have recordings in...

which you authorize us to take the payments and also have recordings of the changes that you made to the plan, from time to time.  In addition, our company does not report to the credit bureaus.

We received your complaint and immediately took the...

steps necessary to put your number on the do not call list.  Unfortunately, our system can take 24-48 hours to correct the issue.  Once again, we apologize for any issues that we may have caused.  The problem should be resolved by tomorrow at the latest.  Thank you for your patience.

We are sorry for any inconvenience that we may have caused.  We have closed your account and returned it to our client with your complaint.  We will no longer be contacting you regarding this account.  Our policies and procedures concerning verifying your identity are in place to...

protect you from the inadvertent disclosure of your personal information to third parties.

Initial Business Response /* (1000, 5, 2015/07/01) */
Contact Name and Title: [redacted], GC
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@glassmountaincapital.com
We apologize for any inconvenience that we may have caused. In order to protect third party disclosure of private...

information and to comply with requirements, we generally do not leave messages. We have closed the account in our offices and notified our client of your complaint. You telephone numbers have been placed on our Do Not Call list. You will no longer receive calls from our offices concerning this matter.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)

We are sorry for any inconvenience that we may have caused.  We continually strive to give the best customer service possible and to comply with all applicable laws and regulations.  Your telephone number will be placed on our do not call list.  The account has been returned to our...

client.

Initial Business Response /* (1000, 5, 2015/01/23) */
Contact Name and Title: [redacted], GC
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@glassmountaincapital.com
We are sorry for the inconvenience. We have marked your number as a wrong number for the account and added it to our...

do not call list.

Initial Business Response /* (1000, 5, 2015/07/01) */
Contact Name and Title: [redacted], GC
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@glassmountaincapital.com
We apologize for any inconvenience that we may have caused. We have added your number to our Do Not Call list and...

reported your complaint to our client. We follow all applicable laws and client requirements in our business practices. You will no longer receive calls from our offices regarding this matter.

We are sorry for any inconvenience that we may have caused.  We have closed the account and returned it to our client along with a copy of your complaint.  We are unable to discuss personal business matters with someone that has not verified their information.  We will no longer be...

contacting you regarding this matter.