Glass Mountain Capital LLC

We are sorry for any inconvenience that this may have caused.  We are in the process of placing your telephone number on our "Do Not Call" list and that my take up to 48 hours to be completed.  Please understand that due to 3rd party disclosure rules, we are unable to discuss the account...

in question unless you confirm that you are the person we are trying to contact.   You will no longer be receiving calls from our company at the phone number that you provided.

We apologize for any inconvenience that we may have caused.  We have returned the file to our client and you will no longer be receiving calls from our office regarding this matter.  Our records indicate that correspondence was sent to your attention on or about April 12, 2016.

We are sorry for any inconvenience that we may have caused.  We have added your telephone to our Do Not Call List and reported your complaint to our client.  You will no longer receive calls from our office concerning this matter.

We are sorry for any inconvenience that we may caused.  We are required to verify the identity of anyone that we speak with about personal business matters to avoid disclosure of personal information.  We have marked you account as cease and desist and have returned the account to our...

client.  You will no longer receive calls from us concerning this matter.

Initial Business Response /* (1000, 5, 2014/07/10) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmccreditservices.com
[redacted]
[redacted] W [redacted] Street
[redacted] XXXXX
RE: Case #XXXXXXXX
Dear Ms. [redacted]:
Thank you for the...

opportunity to respond regarding the above referenced matter. Our records indicate the account in question was assigned to our office on 06/08/2014. Based on your concerns, we have decided to close and return the account back to our client. Our office will no longer be contacting you regarding this matter. Further, we have communicated your concerns to our client.
Sincerely,
[redacted]
Compliance Manager

I am not please with the people working there. All of the people there are rude and short words when it comes to answering my questions. I know I have every right to ask questions and for them to be short and rude is just ridiculous. I hope I never hear from them again. I already paid my dues to them. Just send me a email about closing my account since I paid my account. I do not want them to call me ever.

Good Afternoon, My name is Helene and I am here to complain in regard to a phone call I made with Glass Mountain Capital LLC. I called them my self to find out why they called me yesterday. Today I was told repeatedly that I was to verify my address and social security number with them before they would state the purpose of their original call to me.
I was harassed verbally and mentally and will pursue legal counsel today.

Initial Business Response /* (1000, 5, 2015/06/29) */
Contact Name and Title: [redacted], GC
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@glassmountaincapital.com
We apologize for any inconvenience that we nay have caused. We have placed your telephone numbers on our Do Not Call List...

and returned the accounts in our office to the respective clients with a copy of your complaint. You will no longer receive calls from our office regarding these matters.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/10/16) */
Contact Name and Title: [redacted], GC
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@glassmountaincapital.com
We are sorry for any inconvenience that we may have caused. We are unable to link your name with any accounts in our...

office. Please provide us with the telephone number that we are calling so that we can remove it from the account in question to ensure that you do not receive any further calls in connection with the account. Thank you.

Contact Name and Title: [redacted] GC
Contact Phone: [redacted]
Contact Email: [redacted]@glassmountaincapital.com
We are sorry for any inconvenience that we may have caused. We have placed your number on our Do Not Call List, so you will no longer be receiving calls from our...

office in regards to this matter. We have also forwarded your complaint to our client.

We apologize for any inconvenience that we may have caused.  Your telephone number has been placed on our "Do Not Call List" and we have forwarded your complaint to our client.  Please allow up to 48 hours for your number to removed from our system.

Initial Business Response /* (1000, 5, 2015/02/03) */
Contact Name and Title: [redacted], GC
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@glassmountaincapital.com
We have reviewed your complaint and our records and apologize for any inconvenience that this issue may have caused. ...

While we do not feel that we did anything in contravention of the agreement that was reached, we have agreed to process a refund for the benefit of the consumer. Please note that it may take up to 48 hours for us to process said refund so please watch your account for the refund of the funds.

Initial Business Response /* (1000, 5, 2015/02/18) */
Contact Name and Title: [redacted], GC
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@glassmountaincapital.com
We are sorry for any inconvenience that may has been caused. We have removed your office from numbers from the...

account and have restricted the ability of our agents to call the work cell phone.
Initial Consumer Rebuttal /* (3000, 7, 2015/02/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was called again this morning AT MY JOB. The account they are trying to collect on is in the hands of z credit management company and that company has contacted GLASS MOUNTAIN CAPITAL previously about this issue.
I believe GLASS MOUNTAIN CAPITAL received a cease and disist contact order from First Credit Management on my behalf a month or more ago.(their number is: X-XXXX-XXX-XXXX)
I also know that GMC should not have this account as FCM has had the account they are trying to collect on for over 1 year and is in arbitration with them.
STILL.....the anger is NOT that I'm contacted, but that I am contacted AFTER reuqesting multiple times to have my employement number removed from their call list. I did talk to a GLORIA [redacted] (XXX)XXX-XXXX (ref # XXXXXXX) today and she said it takes 48-72 hrs to have a number removed and I told her and am repeating again now....THIS HAS BEEN REQUESTED since the 1st phone call months ago, particular since January 1, when GMC began calling ever other day to my office.
I hope this info ends the confusion about contacting me at work.
Respectfully,
[redacted]
Final Business Response /* (4000, 12, 2015/03/04) */
We are sorry for the additional calls. As our associate explained, due to technology limitations there is sometimes a lag time from when we have marked a number as bad and when it gets removed from our system. We have Marked the number(s) in question as "Do Not Call," closed the accounts in question and returned them to our client with notations that the numbers are bad.

Initial Business Response /* (1000, 5, 2015/09/28) */
Contact Name and Title: [redacted], GC
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@glassmountaincapital.com
We are sorry for any inconvenience that we may have caused. We have reported your complaint to our client, closed your...

account and added your telephone numbers to our "do not call" list. You will no longer receive calls from us concerning this matter.

Initial Business Response /* (1000, 5, 2015/06/09) */
Contact Name and Title: [redacted], GC
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@glassmountaincapital.com
We apologize for any inconvenience that this may have caused. We have closed your account and returned it to our client. ...

Please allow 24 hours for the account to be removed from our system.
To protect your privacy and pursuant to applicable state and federal law, we are required to verify your information before we disclose your personal business over the telephone. We must confirm your identity before we discuss personal business matters.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept this resolution if the company does IN FACT remove me from their database and close the account, and does not contact me again. This account has never been verified by this company. This is an attempt to collect a false debt.

Initial Business Response /* (1000, 5, 2015/06/29) */
Contact Name and Title: [redacted], GC
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@glassmountaincapital.com
We apologize for any inconvenience that we nay have caused. We have placed your telephone numbers on our Do Not Call...

List and returned the accounts in our office to the respective clients with a copy of your complaint. You will no longer receive calls from our office regarding these matters.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Contact Name and Title: David [redacted], GC
Contact Phone: [redacted]
Contact Email: [redacted]@glassmountaincapital.com
We are unable to locate the account in question based on the information provided. Please provide us with the telephone number that we are calling and we will stop...

calling. Thank you.

Initial Business Response /* (1000, 5, 2014/08/12) */
Contact Name and Title: [redacted], GC
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@glassmountaincapital.com
After confirming with our client, it was determined that the account was settled. The account has been closed in our...

office and no further attempts will be made to contact Ms. [redacted] in regards to this account.

We apologize for any inconvenience that we may have caused.  We have received your complaint and forwarded it to our client, the owner of the account.  We have closed the account in our office.  You will no longer receive calls from our office concerning this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and wish that my money be returned but find that this resolution is satisfactory to me.
Sincerely,
[redacted]