GLD Reviews (%countItem)
GLD Rating
Address: 999 Brickell Ave STE 800, Miami, Florida, United States, 33131-3043
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for GLD
Add new contacts
Address: 999 Brickell Ave STE 800, Miami, Florida, United States, 33131-3043
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for GLD
Offered as a "$25.00 GIFT CARD" that would accompany each purchase.
Upon trying to USE the "gift certificate"..I am told it is actually$25 DISCOUNT
Offered as a "$25.00 GIFT CARD" that would accompany each purchase.
Upon trying to USE the "gift certificate"..I am told it is actually $25 DISCOUNT that can not be used in combination with any other discounts being offered on thier site. In other words, it is not a gift card at all... it is a discount coupon. They purposely misled the consumer with this advertisement! Very clearly referred to as a GIFT CARD with NO "fine print" describing limitations.
I ordered considerably more than I would have ordered because of the deal they offered. I planned to sell the gift cards to an online girt card vendor.
Hello ***,
My name is ***. Im contacting you from The Gld Shop regarding a Revdex.com complaint that you put in. We want to first apologize for any issue you experienced and we want to get this right. We see the issue you had was with the gift card that was issued with one of your orders. We would love to provide you with a $*** gift card to accommodate you for this inconvenience. Please let me know if this is something that you would like and I will be more than happy to send that your way :) Thank you so much and I look forward to hearing back from you
(The consumer indicated he/she ACCEPTED the response from the business.)
ordered custom chain with lifetime gaurentee that was tarnished and ruined within a week.
Ordered a custom bubble pendant necklace for at the time I believe was 3-400$ somewhere around there. All of their products come with a "lifetime gaurentee" that says if it breaks or tarnishes they will replace it for free all you have to do is present a card they send you and send it back. It was broken and tarnished within 2 weeks, when ordered was told it would be 2-3 weeks, later on finding out they switched companies they were working with to a lower quality lower end company with much cheaper quality than what I've ordered before, and as soon as this happened the price dropped but I still paid full price for what I thought was gonna be good quality and last.I have tried numberous times over the past few months to get a replacement or even in contact with someone over the issue as soon as I say what it is or what it's about I get ignored. I bought this chain and literally wore it maybe 4-5 times and it was destroyed not only that I was promised a replacement if anything happened through their lifetime gaurentee. They claim their jewelry was 18k coated after taking it to a jeweler who happens to be my cousin who ended up telling me there was no gold used at all it was simply just coated In a caster color, which to me is false advertisement, and the thing didn't even last 2 weeks. I still have the piece and my lifetime card and emails of me trying to reach them repetitively. When I bought it they emailed me daily asking for reviews and now that I have an issue no one seems to be answering me. Thank you for time.
I wanted to replace the chain at first but at this point I just want a refund and I'll send the aluminum foil chain they sent me back
Contact Name and Title: *** / Director
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@thegldshop.com
Every concern raised by the customer will be addressed below:
1. Originally when we launched our bubble pendants we only had vermeil as an option. Vermeil is jewelry which has a .925 sterling silver base and is then coated with a 3 micron layer of 18k gold plating. As our bubble pendants continued becoming more and more popular we had to switch suppliers to be able to scale the operation as well as provide a higher quality product overall. In that change we also added many more options to be used as the base material. We now still offer vermeil, but also offer standard gold plated items which are cheaper because there is no silver underneath and therefore we can pass along those savings to our customers. A vermeil pendant would still be roughly the same price as the one ordered by the customer.
2. The Customers order was delivered on February 5th. Every support request that comes into our help desk is documented. We have no record of the customer submitting a support request to have their piece replaced After having received it.
3. The customer states they have emails of their support requests. Please forward those to us so we can inquire. Our main concern here is customers reaching out to us and not being able to get a hold of us.
4. The customer states that the item is not coated in gold. We perform quality tests on all our materials and we pay all of our suppliers for real gold. This information is not factual based on our testing.
We do offer a life time warranty on our pieces for a one time replacement and would definitely be able to provide the customer with assistance in getting their piece replaced. Typically this involves the customer sending us back their piece for replacement. As a courtesy and a good faith gesture we can create a new updated piece for the customer and have that sent out to them for their warranty replacement. I am including a screenshot from Zendesk which is our support platform showing that the customer has reached out to us in the past prior to receiving their order, but not after to obtain support on this matter. I also tried contacting the customer via phone but was unable to reach them. We can reached for support 7 days a week by calling X-XXX-XXX-XXXX.
I tried exchanging out 5 pieces of jewelry that is worth $400. I didn't have all my order #'s and they will not send my jewelry back to me.
I have contacted them many times over the last month trying to receive my items back. What do they do? Lie to me each and every day saying they will be sure to email me a tracking number and ship it out the same day. It all started May 25th when someone in the receiving department tried reaching out to me to get more information on the order numbers. I had quite a bit of jewelry and have lost some of the emails containing all the numbers. Also they have a lifetime warranty on all items so you are allowed to exchange them once if you feel the need to. Rosa which is one of the customer service reps I have been dealing with has lied her way through to me saying she has talked to the shipping department and it will be shipped out today. Mine you "today" is literally everyday. If you would like for me to send over the emails, it would truly be an honor. I haven't ever dealt with a more crooked company in my life.
I as asking to just receive my jewelry that I sent them back. I paid over $400 for all of it and have been a customer of them for years. I have spent a lot of money on their website but will not continue to do so. Now that it has been over a month, I would just like to receive my money back.
We will address every point discussed by the customer, but first and foremost I would like to say that we are truly hurt to be called a crooked company. As a start up business we have worked very hard to build a reputation for ourselves based on quality and customer service. We do offer a Life Time Warranty on our products because we stand by the quality of the products we sell.
The warranty entitles the customer to a one time replacement of their item at any point during their ownership. Therefore, we require the order number(s) for any and all original orders to verify and make the warranty exchange. The customer was not able to provide us with that information. When we received their items back our Shipping team reached out to them asking for clarification. The customer was unable to provide us with the order numbers for the items that they sent back to us.
We understand that someone may not have their order numbers handy if its been a long time since placing their original order. This is why our system is entirely computerized and we have the ability to research for orders by the email that was used to place the order, the shipping address, phone number, etc. After extensive research we were still unable to find the customers orders.
At this point the customer requested to have the items they sent us shipped back to them. We complied with the customers request to have their items shipped back. We operate a very busy and growing business. Our shipping facility is closed on weekends, and throughout the week we're actively working on getting all customer orders shipped out. On Monday 6/25/18 the customer reached out to our support team. We promised and guaranteed the customer their items would be shipped out on 6/26/18. We shipped their items out expedited so they would receive them ASAP on 6/26 before ever being aware of any complaint with the Revdex.com and the package was delivered today. The customer has also confirmed they have received their package and are in possession of their items. I am attaching all supporting documentation below.
(The consumer indicated he/she DID NOT accept the response from the business.)
A complete lie when they said ''On Monday 6/25/18 the customer reached out to our support team.'' I have showed you the screenshots of where I have been contacting them nonstop for the past month.
Hey there,
Below is an exact time line of events.
5/25/18: items are received by our shipping team and email is sent to the customer asking them for clarification.
6/14/18: Customer reaches out to support initially about having their items returned to them.
6/18/18 after several messages with our support team customer has made it clear they want their items returned.
6/25/18 Customer is promised that their items will be shipped out to them on 6/26.
6/26/18 Items shipped Expedited through FedEx with tracking # XXXXXXXXXXXX
6/28/18 Package is delivered by Fedex and customer is in possession of their items.
I hope that clears things up. It is a true statement that the customer reached out to support on 6/25/18. This was not his first communication with support. On 6/25 was when we were able to find a final resolution to the matter. This matter has been resolved. I am attaching screenshots below for everything referenced above.
Ive ordered multiple times from gld shop and all have been handled professionally and quickly. I love my items and will continue to shop here
I ordered jewlwery off of shpGld websites. Once I received my order I took video and photos.First thing wrong with my order is that the Bracelet doesnt fit,and it had a dent in it(i took a photo) days later the jewlery starts fading. so contact customer service and sent photos and videos of the fading too them and they sent me a form to return or exchange it but I choose a return. They have now emailed me and said "The life time warrarnty isnt for customers to abuse the product and send back. I also returned within 14 days and I didnt abuse it. I never onced abused it.it faded because I have real jewlery that I also wear and my hypothesis is that it faded from rubbing agains my real necklace but the bracelet idk it just faded. I have a screenshot of their return policy and that reason is not in there. I would like my Money back.
Product_Or_Service: Necklace and bracelet
Order_Number: XXXXXX
Refund Refund
Our customer service team and receiving manager have had numerous conversations with the customer about his items. Like the customer said, he took extensive videos and photos and posted to his social media page. We found one photo of the customer interlocking the bracelet inside the 19mm chain. Our bracelets are clearly meant to be worn as bracelets and our necklaces are meant to clearly be worn as necklaces. We found a photo the customer publically uploaded to their social media account clearlywearing the necklace and bracelet as one. This is an example of the neglegaence and abuse our receiving manger let the customer know, and why we could not refund them for the items. Our items are durable, long lasting, and well crafted but we trust they are worn by our customers in the proper capacity the items are meant to be worn. After thoroughly investigating the *** necklace and chain that were returned to our shipping facility the items were extensiviley worn within the 14 day return timeframe. The gold plating on the inside of the items had been significantly scratched and worn. This does not happen to our products under normal wear within 2 weeks. We feel the customer abused the prodcuts, wanted a full refund for items we could not re-sell or put back into our inventory, and we feel this isn't fair to our company for our items to be neglecetd and abused. We put good faith in all of our customers that they will be responsible and cautious with their pieces, the same way we are cautious and aware for each item we make.
Purchased bundle chain from the gld shop ($320 usd) upon receiving the chain was broken. Only received a partial refund of $100 when I returned both.
I purchased the 5mm Tennis Chain + 19mm Cuban Choker Bundle on Mar 06, 2018. The item did not arrive in the time frame it was supposed to. I received a $14 refund for this. Upon getting the chain on 3/12/2018 it was not welded properly in two places so when I tried it on my hair was caught. I immediately contacted support and sent *** the pictures of he broken chain. I was sent a form to return the chain within 14 days. I sent the chain off on 3/26 just like I received the chains. I wore the chains together once. Did not wear the chains for 15 min at max. Upon the gld shop receiving the chains I was refunded $100 for 5mm Tennis Chain but I was told the other chain had smoke and sweat damage so I can replace and not receive a refund by *** Upon going back and forth with customer support about this as well as *** I am getting no where. *** has stopped responding and I do not have a chain nor my money. At this point I want a full refund. I have asked for pictures of the chain damage multiple times with no response. The chain was damaged upon arrival.
I want a full refund of $206 USD, which is the remainder of what I paid for. The chain by it self is worth $175 on the website.
We would like to start off by saying we are sorry for an ill feelings our customer was left with as a result of this transaction. When the customer spoke with our receiving manager the customer specified two complaints; 1 cuban chain was "damaged" and that she did like the 2nd chain. Both chains were excessively worn upon careful examination. The customer had both chains from March 12- March 27th. March 27th was when the customer reached out to our customer service team for a return form. The customer had the chains for, what we are guessing, under 7 days and the items we received back were excessively worn, smelt of perfumes and other odors, and had slight water damage. Our products are tested by the FTC for durability and craftsmanship. We use high end materials and craft all products with care, attention to detail, and most importantly durability. We product- test all of our items, and from normal wear our chains are not damaged the way the customer's cuban chain (chain 1) was returned. The "damage" the customer was referring to was the design structure of our cuban chains. The customer was able to see a slight space in chain links when held a certain way. When the chain hangs on a body however those links are not visible. We sent the customer, under our lifetime warranty policy, a new cuban chain. Our lifetime warranty policy means that if for any reason an item from GLD becomes faded, broken, or damaged in anyway the customer has a single use free replacement entitlement. The new chain we sent did not take up a warranty usage, and we allowed this customer to have two uses. We did not issue a refund for the chain we felt was returned heavily used to us. We did refund the customer immediately for their dissatisfaction with the second chain. Please email me to the address given for more information and we would like to submit our photos of the conversation with the customer as well. We also want to submit Fed Ex delivery information to show the very brief timeframe the products were with the customer. The customer ordered the items March 6th with 2-3 business day shipping and paid $14.00 for that express shipping. March 6th. The package left that day. We refunded the customer the $14.00 back after their was a delivery delay on Fed Ex's end as the package was held for 2 business days. In the end, we did offer a refund and a new chain if this complaint was removed. We wanted to communicate directly with the customer. We are sorry this instance escalated to this claim.
You guys are insane. I love Shop GLD. The company is amazing: products are of great quality, and shipping did not take long at all. I recommend Shop GLD to any/everyone who wants to buy jewelry.
Company is horrible I received a custom pendant wasn't what I expected at all what a waste I wanted my money back and said no returns smh
Been waiting on details to my order, I have to reach out almost weekly to ask for updates. Poor communication.
I ordered an item from their website on Sept, 13th 2017 (Order #XXXXX). Upon placing the order I was told there was a 4-6 week production time which is understandable. The communication is extremely poor, to me everything seemed as if my order was in limbo and no one knew what was going on with it because every time I inquired I was never able to receive an exact time frame, or any updates unless it was me reaching out inquiring about it. I finally get in contact with someone who knows what's going on and was assured my order would be finished up in production soon, as well as, get shipped out to me shortly after that. Here we are, over two months after my order was processed and still no product received, or no updates as to when the product will be shipped out as I was assured last week that it would be shipped out no later than Friday, 11/10/2017. It is now 11/16 and I am still at least awaiting my tracking number for my order and still nothing communicated. Had I known this whole process would take longer than advertised I would have went another route.
I've tried to cancel my order, but was told that's not possible with Solid Gold items. So it's either one of the two options: 1) Complete refund 2) Deliver the product ordered so I can go elsewhere The product is marketed really well, there needs to be more professionalism and courtesy in regards to their customers. This experience has turned me away from any future interest I had in the rest of their products and will continue to direct my business and friends to a different company that has the right communication and can fulfill the needs of their customers and not just the celebrities.
Hi,
My issue has been resolved. They assured me this would never happen again and next day aired my item.
Sorry for the hassle.