Global Warranty Group

We have requested supporting documentation from the customer and have not gotten that documentation

check #*** for $sent 3/**/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

check #*** for $sent 7/*

check #*** for $sent 7/* via USPS

check #*** for $sent out of our ** offices on 3/*/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.
*** ***,Thank
you for all that you did for me.I finally received a cheque.God bless you.*** ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
0in 10pt;" class="MsoNormal">Although Global Warranty Group has now sent my check, that I am still yet to receive, nothing has been done about my credit card that was overchargedI have called Global Warranty Group three times regarding this issue and put it in my original complaint via Revdex.com, and still nothing has been doneWhen I first filled my claim with the Global Warranty Group on February ***, 2014, I was told my deductible to get my device replaced was $CADI agreed that I would pay this amount and only this amountWhen I later received my Visa bill (see attached, I have blurred out all details but the charge from Global Warranty Group as they are private), I had a charge of $CAD from the Global Warranty GroupEach time that I call the Global Warranty Group to inquire about this, including today (Monday, March ***, 2014), the customer service representative can never seem to tell me what amount was actually charged to my accountAll that she can tell me is that it shows my deductible has been paidWhen I ask if it tells her what my deductible would be if I started a new claim for the same phone, I get told that my deductible is $CAD, which is more than what I initially got told I would be charged, but less than my Visa bill actually shows that I did get chargedAll three times that I have called in, that is what I have been told and that my file would be sent to the escalations department and I would receive a call back within business daysI am still yet to ever receive a call back since the first day that I opened my claim on February ***, I am very unimpressed with Global Warranty Group in the way they deal with their customers needs as every time I call, I am told that I should have received a call back and I will receive one "this time." There is no stated amount on my initial agreement form with Global Warranty Group on what my deductible for my device is, but I have invited Global Warranty Group to go back and listen to the first couple original calls I had with them when I was first filling my claim where I was told that my deductible was $CAD as they record all their callsI would like them to honour this amount as this was the original amount that I was told and agreed upon.
I would like for the $CAD that I was overcharged to be credited back to my Visa and would like a full written apology from Global Warranty Group for the headache and problems that this claim process has given me and my business that I have been trying to run without a cell phone, since I am still waiting on my check from them to go purchase a new cell phone
Sincerely,
*** ***

check #*** for $was mailed out of our ** office on 2/**/

check #*** for $was mailed out on 3/*/from our ** offices

check #*** for $sent 6/**/

If customer has still not received check please contact us and we will stop payment and issue a new check and send out with tracking next time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
However, I still
believe that this is just a settlement because the $doesn't cover the full price of the phoneI still have to pay taxes on the phone which will cost me $100+If they had the phone I wouldn't have to pay any money out of my own pocketBut instead I paid a processing fee of $95, it's the most expensive warranty I've ever purchased.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Thank you so much
for your help in this manner!!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved
because:
Although I received my iPhone on 06/**/2014, the company failed to address my multiple requests for a follow up call in regards to the claimThe only call I received was on 06/**/to advise me that the iPhone was backordered and it would be shipped once in stockI had become aware of this backorder on 05/**/when I spoke with a representativeI also emailed the company on 05/**/and never received a responseThe company did finally send me my tracking number, but I received this email AFTER the phone had already been deliveredAttached are the following: my email to the company, the tracking email, and the initial email sent confirming payment
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

check *** for $was mailed out of our ** offices 3/**/

check #*** for $sent 7/*/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved
because:
I have not received a check yetCan you please have then provide tracking information for me if a check actually been sent, thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I have stated earlier, this will be resolved when I receive my check for the 700$ promised to me months upon months agoI have seen other complaints on the Revdex.com towards GWG and they have been settled within the MONTH of the initial complaintIt has taken to date a month and a half since my initial complaint to simply receive the SAME response I've been getting since NOVEMBER ***I do not want you to "look into it" as according to every CSR I have spoken to you have been "looking into it" since November ***
I have given my policy number of *** to a Revdex.com representative and I expect to have this resolved soon as this has been going on for over months.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me if it is in fact trueThis assumes I actually
receive a check in the coming days, I have grown doubtful of this business' ability to follow through on anything
Sincerely,
*** ***