Global Warranty Group

Review: Claim was made for my cell phone insurance on May [redacted], 2014. It is now September [redacted], 2014 and the check for the claim has yet to be sent out, phones give the busy tone all day and have yet to receive a call back. I filed my claim 5/*/2014 while I paid my premium of $100 to have my phone replaced. My defective phone was shipped 5/**/2014 following a phone call in which I was told there was no longer a vendor sending my model phone, and was offered to have a check sent out in a matter of weeks for the retail value of the phone which was to be made in the sum of $400. I have called every other week since the claim was made, each time I have been assured the accounting department is so backed up, they could not approve and send out a single check. I would continue to call, being given the same answer until July [redacted], when I received an escalation email stating my claim had been processed, and that we were waiting for accounting to issue a check. Since receiving this email, the phone lines have had a busy tone every time I call.Desired Settlement: I would like the $400 check I was meant to receive as part of the service I was offered through GWG.