Global Warranty Group

Tracking was sent to customer today and phone was received

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
/>
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Noone from Global Warranty Group has made any effort to contact me at ANY point in since my claim was accepted.  This appears to me to be a stall tactic of some sort so my time runs out on being able to dispute their charge on my VISA. After this time runs out I will have no way of recovering the money they charged to my VISA and very likely never see the $650 cheque I was promised in "2 Business Days".  I want my VISA credited $650 instead of sending me a cheque.  They charged my VISA, should be no reason they can't credit it.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]this is the same response I have been getting for over two months. They say that they are working on it and will send out check and a check never is sent. I believe that it will be resolved when I get the check NOT by putting it off longer. I would like a response as to why they can't send check now??
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because
[Your Answer Here]
 While we appreciate that there is now a check coming. It does not
Cover the interest or charges made to my credit card .
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I have received a new replacement phone.
Sincerely,...


[redacted]

Revdex.com:
At this time, I have not been contacted by Global Warranty Group, LLC regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,...


[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
/>
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the matter has been resolved.
However, no one should have to go through the steps I had to...

go through to get payment from this company. After various attempts of calling the company, I had no other option but to go to the Revdex.com. Thankfully, the company did respond to this complaint. 
I wonder how many other people are still waiting on payments. A simple search will say that many people are waiting months at a time for something that should be an easy fix. 
I would not suggest anyone do business with them if the only way they handle their business is to be forced into payment.
Sincerely,
[redacted]

We apologize for the delay and inconvenience.  I have sent over an order to have your WE  R Wireless dealer where you purchased the phone so they can provide you with a BRAND NEW phone and bill us for that phone.  I show the closest location to you would be the location at...

below
[redacted]
[redacted]
Phone number: ###-###-####

We apologize for the system issue that continued to charge you.  I have refunded all payments after the cancellation date of 3/**/14.  Please allow 3-5 business days to see those refunds.  I have also spoken with my IT team and they have assured me that your credit card information...

has been deleted from the system so you will not see these charges again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
/>
[redacted]

check#[redacted] for $650 was mailed out of our ** offices today 2/**/14

Revdex.com:
 
Thank you. Yes I received as new...

phone from my dealer after this company dragged their feet and after I made this complaint and a complaint to the attorney general of new York. It was also resolved after I mentioned getting an attorney of my own. Thank you for your help. This issue should have never gotten this far in the first place. I hope others do not have to go through this like me. I will never do business with this company again after my contract is up. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business(GW) in reference to complaint ID [redacted], and find that this resolution is NOT satisfactory to me.  I prefer to deal with [redacted] at Global Warranty from here on out because I am not impressed with the Revdex.com and it's representatives.  [redacted] at GW Group has been MORE THAN HELPFUL with the case and very nice and we have kept in contact.  I am currently having a health problem and am in a cast. There is NO MORE PAPERWORK TO GIVE ANYONE...When GW gets there money back, I will get mine.  The matter has not been resolved, but I am dealing directly with GW. Through some of [redacted]'s research she found that the check fraud that occurred was our checking account but under the name [redacted], not [redacted].  [redacted] has been investigating more into the matter and I do not wish to deal with Revdex.com.  I WILL, HOWEVER, LET YOU KNOW WHEN THIS MATTER IS RESOLVED.  
Sincerely,
[redacted]

Check #[redacted] for $650.00 was mailed out on
1/**/2014

Check #[redacted] for $250.00 was sent out on 1/[redacted]14 from out ** office, I apologize for the delay

Check #[redacted] issued 2/**/2014 for $550.00