Globester LLC

#ffffff;"> Dear ***, Hope you are doing wellAs mentioned in my last mail, we investigated Mrs [redacted] 's complaint at our endFollowing is a summary of our investigation Mrs [redacted] 's called 1(855)854- This number is not on Delta WebsiteCall was answered by one of our customer service agent He answered the call by saying "Thank you for calling Traveler Desk"Mrs [redacted] 's never inquired if she was talking to Delta airlines representativeShe gave specific flight numbers and requested a complicated itinerary to be createdAgent spent over an hour on the call and created reservations Agent also advised Mrs [redacted] that if she would like to cancel we can do the same without any penalty within hoursAll booking confirmation and ticket number emails were sent from a travelerdesk email Later the agent found a direct flight and called Mrs [redacted] 's back advising her of a direct flight as she was traveling with kidsHe also advised her of an extra $charge per person for that flightAfter Mrs [redacted] 's agreed with the price, agent re-booked the new flights Mrs [redacted] 's called back the next day and wanted to change all the reservations againAgent she spoke to advised her the penalties and the difference in the fare for the new flightsMrs [redacted] 's refused to pay change penalty and difference in fare for the new tickets and requested to speak with a SupervisorShe informed the Supervisor that the agent who booked her flights had advised her that there will be no charge to cancel the reservationsSupervisor confirmed the same and advised her that she could cancel her flights without any penalty and full refundBut in case she wanted to change her existing flights, she will have to pay change penalties and the fare difference between two flightsMrs [redacted] 's was not ready to pay the fare difference and penalties and she disconnected the phone call She called back and again was advised of the penalties and the fare differenceShe asked for the Supervisor and this time the call was taken by her husbandHe was very abusive and used foul languageSupervisor again advised him of charges for changing the reservation and offered to cancel the reservation without any chargeAt that point Mrs [redacted] 's threatened to report this to DOT and media as well Overall it took over hours of multiple agents and Supervisor's time to create the reservations and go over the issues multiple times with Mrs [redacted] Agent gave Mrs [redacted] 's total fare and she gave her consent before her credit card was chargedMrs [redacted] 's provided exact flights she wanted to book and knew the price on the website she was checkingShe was also aware that it will take quiet some time for an agent to book these flights manually as the schedules were fairly complicated As she mentioned to the agent, her main reason to file a complaint with Revdex.com was that agent refused to change the flights without the penalties and the fare differenceShe was aware of the complexity of the trip, fare and the service fee and was okay with the overall price Our investigation shows that agent helped Mrs [redacted] as requested and charged the credit card only after her consentKindly let us know if there are any additional questions Regards, [redacted] For your reference, please find confirmation e-mail sent to her after issuing the ticket Booking confirmation email Sent to customer: From: [redacted] @travelerdesk.com < [redacted] @travelerdesk.com>Sent: Wednesday, March 12, 12:AMTo: [redacted] Cc: [redacted] ***Subject: Booking Status from Globester Travel: JFK - HND [redacted] ( PUBLISHED FARE ) This email confirms your verbal authorization for Globester LLC (and/or its supplier partners) to charge the debit/credit card in the name of [redacted] *** ending in *** and having its billing address at [redacted] *** in the amount of $for the payment of airline tickets below and your agreement to Globester LLC's terms and conditions of the purchase Dear [redacted] MRS, Thank You for selecting Globester LLCYour booking(s) has been successfully completedPlease note the following information: Flight Details: Booking Reference Code = [redacted] Traveler Name(s) Mrs [redacted] MRS [redacted] (ADULT) Cabin Class : ECONOMY CLASS Itinerary : Airline/Flight: Delta Air Lines-DL(DL)/ Operated By: Delta Air Lines-DL(DL) Depart: John F Kennedy International, New York(JFK), 12:00pm, Wed, Jul Arrive: Los Angeles International, Los Angeles(LAX), 3:05pm, Wed, Jul Stop(s): Airline/Flight: Delta Air Lines-DL(DL)/ Operated By: Delta Air Lines-DL(DL) Depart: Los Angeles International, Los Angeles(LAX), 6:45pm, Wed, Jul Arrive: Haneda, Tokyo(HND), 10:30pm, Thu, Jul Stop(s): Airport Change Required Airline/Flight: Delta Air Lines-DL(DL)/ Operated By: Delta Air Lines-DL(DL) Depart: Narita, Tokyo(NRT), 3:05pm, Wed, Jul Arrive: John F Kennedy International, New York(JFK), 2:49pm, Wed, Jul Stop(s): Seat Requests Mrs [redacted] MRS [redacted] (ADULT) : No Seat Selected Meal Requests Mrs [redacted] MRS [redacted] (ADULT) : No Meal Selected Special Requests Mrs [redacted] MRS [redacted] (ADULT) : No Special Request Selected Penalties(Per Person) Before Departure Cancel(Not-allowed) Change(Allowed, As per Fare Rules) After Departure Cancel(Not-allowed) Change(Allowed, As per Fare Rules) Payment Details: Form of Payment :Credit Card Basic Fare:USD Taxes and Fees:USD Grand Total:USD All charges will be billed to the credit card holder below: Billed to: [redacted] Contact phone: [redacted] Contact email: [redacted] Charged to: American Express [redacted] Your airfare is currently being processedIf paper tickets are issued, the tickets will be sent to the following address [redacted] Email: [redacted] For Inquiries Contact: Globester LLC Phone: (888)206- P.OBox Poway, CA Email: [email protected] E-ticket confirmation email sent to customer: [email protected] Wed 03/12/02: Ticket Confirmations To: [redacted] ; Cc: Globester Support; Get more apps TakeNote Action Items Dear [redacted] MRS, Thank You for selecting GlobesterTicket(s) issued for this itinerary are E-Ticket(s)Please make sure to take the itinerary(enclosed below) and e-ticket # for check in at the airport along with the valid state or federally issued identification (e.gdriver license, passport etc.) We advise that you again confirm itinerary, seat assignment, special meal requests (if any) and luggage weight allowances (a number of airlines have recently made changes to the luggage weight limits) directly with the airlines (Airline Phone Numbers)hours prior to the departure dateWe look forward to helping you again with your all future travel plans Booking Order No = [redacted] Booking Reference Code = [redacted] Ticketing Type:E-Ticket [redacted] MRS [redacted] Ticket#: [redacted] -------------------------------------------------- CABIN CLASS :ECONOMY CLASS -------------------------------------------------- Itinerary Airline/Flight: Delta Air Lines(DL)/ Operated By: Delta Air Lines(Delta Air Lines) Depart: JFK, 12:pm Wed, Jul Arrive: LAX, 3:pm Wed, Jul Stop(s): Airline/Flight: Delta Air Lines(DL)/ Operated By: Delta Air Lines(Delta Air Lines) Depart: LAX, 6:pm Wed, Jul Arrive: HND, 10:pm Thu, Jul Stop(s): Airline/Flight: Delta Air Lines(DL)/ Operated By: Delta Air Lines(Delta Air Lines) Depart: NRT, 3:pm Wed, Jul Arrive: JFK, 2:pm Wed, Jul Stop(s): --------------------------------------------------NOTE: Click here to Print your E-Ticket --------------------------------------------------Change/Cancellation Policy: Tickets are non-refundableA change or cancellation request (if allowed by the airlines) must be received by Globester at least hours prior to the departure date in writing by e-mail from the same e-mail address used for making the booking Globester will not be responsible for not able to make changes or cancel any airline tickets for requests made within hours of the departure dateAll cancellation requests for flights departing on Sat,Sun or Mon must be received latest by Friday PM PSTIn case paper tickets were issued, tickets must be received by Globester before any cancellation or changes will be made to such itineraries.Change/Cancellation Penalties: For all Cancellation requests can be submitted onhttp://www.globester.com/user/changerequest or by calling us at 1-866-246- All changes or cancellations (if allowed) require a change or cancellation penaltyExact penalties will be provided once a change or cancellation request has been made Additionally, all change requests require payment of fare difference(fare for the new travel date minus the original fare) in addition to the change penalty.Change Requests: Only travel date changes are allowed between the same origin and destination cities Thank You, Globester Support Phone: (888)206- P.OBox Poway, CA www.globester.com -------------------------------------------------- Follow us on: Twitter Facebook Google+

Hi ***,I have gone through the details of the reservation and the call recordsPlease find the below mentioned synopsis of the situation :On April 23rd, passenger booked a flight ticket on our website from [redacted] **, to Cairo on the May 01st, and returning on July 24th, 2015.as soon as his booking was confirmed he was sent a notification that he has to send us credit card authorization form along with the photocopy of both sides of the credit card, a valid US driver's license and passport page showing photograph and signature as per the requirement of our supplier.We did not receive any response from passenger's end until April 25th, when he called us and spoke with a representative and she explained to him we require these documents for credit card verification to avoid any fraudulent transaction and then we received the documents from him.However, by that time the fare was already expired as the tickets were never issued and we advised the new fare to the passenger which he was not ok with so we canceled the reservation and released the authorization code which was generated on passenger's card.Passenger was adamant to get the refund done the same day and all the representatives he has spoken with tried to explain that we have already released the amount from our end and it depends upon the bank's clearing policy as to how much time they take to show the credit on the card which usually takes up to 7-working days.Please note our terms and conditions clearly states that we may require the credit card holder to send the documents for verification purpose which we had requested in this scenario and we require these documents to be sent within hours of making the reservation, failing to which the booking may be canceled because the fare is not guaranteed until tickets are issued.Please find our terms and conditions link : [redacted] Please be advised all the representatives the passenger has spoken with have tried to help him in the best possible way in spite of the fact that passenger was using profanity on calls.In case you have any further queries please feel free to let us know.Regards [redacted] ,Supervisor Customer ServiceGlobester LLC [redacted] [redacted] ***

This company is horrible! They booked a flight for me to California from NY The flight was canceled due to bad weather Fully a year later they sent me to a collection agency for failure to pay $in "transaction fees," for a transaction that never happened! This went on my credit report and is harming my credit Not ONCE ever, did I receive a bill, call, email or anything stating I owed them money until I heard from the credit agency I pay all my bills on time and don't even have a late charge on my credit report but this one agency managed to hurt my credit score with their gross incompetence!

Dear Ms [redacted] ,Greetings for the day,This is in reference to the complaint we have recieved via Revdex.com regarding your flight reservation booked with us with the order id : ***.After going through the observation of the call recording I have found that at no point on call agent represented himself as a [redacted] airline's representative.All the Sales representatives open and close the the call as "Thank you for calling Travelerdesk" and nowhere on the call there was any question raised from your end if you are calling [redacted] airline or Travel agency.Agent quoted you a price of $per person for the flights you requested which you had agreed to pay and the reservation was booked with your consent.Moreover the confirmation email we have sent specifies our company's details and not the airline's along with all the charges made on the card.Hence it would not be considered as an agent's or agency's error and unfortunately we would not be in a position to process any refund as there is no unauthorised charge from our end.Regards [redacted] Supervisor Globester LLC [redacted] ***

Dear Sir or Madam, This letter is being sent to notify you that GLOBESTER LLChas verified the validity of this transaction Complaint ID # [redacted] Please be advised that we have investigated this case and found that Globester LLC charged the same amount which was being offered to customer by the time of reservation On 7th Aug, Mrs [redacted] booked the travel plansCustomer booked the reservation with provided card information ,personal details, travel dates etc over the phone The Total quoted amount of $Service Fees + [redacted] Airline Booking Amount [redacted] We abide the regulations of Department of Transportation and charged the valid service fee Customer was very well aware about the charges before charging the card Non-refundable tickets have no value in case of no-show or no-use [redacted] PENALTIES:All Ticket(s) are non-refundableAll Date changes will incur penalties (change penalty PLUS any price difference between the ticketedand the new fare)Flights MUST be available for the requested Date changesDate changes are based on availability of flights at the time of making the requested changeAny Date changes to a Ticketed Itinerary after departure MUST only be done by the airline directlyPlease contact Customer Service must be contact at least week in advance of the departure date to make any changes For all Air, Hotel and Car Rental bookings made through the Call Center, Globester Service Fees may vary based on complexity and time required to make the individual booking by the call center agentTotal Non-refundable price is $ The customer has disputed $charged an agreed upon Total charge of $ The customer has been charged for taxes and fees by Globester LLC of $and $Airline Ticket Booking Amount All processing fees are non refundable after the ticket has been issued The customer’s web ***er has a valid electronic signature which is deemed valid under the Electronic Signatures in Global and National Commerce ActThe purchase can only be accepted if the customer clicks on a box agreeing to the terms and conditions prior to purchaseThe IP address is logged automatically ________________________________________________________________________________...⇄ BOOKING CONFIRMAITON SENT TO CUSTOMER:- This email confirms your verbal authorization for TravelerDesk (and/or its supplier partners) to charge the debit/credit card in the name of [redacted] ending in *** and having its billing address at [redacted] *** in the amount of $for the payment of airline tickets below and your agreement to TravelerDesk [redacted] of the purchaseDear [redacted] , Thank You for selecting TravelerDeskYour booking(s) has been successfully completedPlease note the following information: Flight Details: TravelerDesk Reference Code = [redacted] Traveler Name(s) Mrs [redacted] (ADULT)Mr [redacted] (ADULT)Cabin Class : ECONOMY CLASS Itinerary : Airline/Flight: [redacted] /6466Operated By: [redacted] Depart: [redacted] , 11:09am, Wed, Sep 17Arrive: [redacted] , 3:12pm, Wed, Sep 17Stop(s): Airline/Flight: [redacted] /6239Operated By: [redacted] Depart: [redacted] , 9:50am, Sun, Sep 21Arrive: [redacted] , 12:10pm, Sun, Sep 21Stop(s): Seat Requests Mrs [redacted] (ADULT) : No Seat SelectedMr [redacted] (ADULT) : No Seat Selected Meal Requests Mrs [redacted] (ADULT) : No Meal SelectedMr [redacted] (ADULT) : No Meal Selected Special Requests Mrs [redacted] (ADULT) : No Special Request SelectedMr [redacted] (ADULT) : No Special Request Selected Penalties(Per Person) Before Departure Cancel(Not-allowed)Change(Allowed, As per Fare Rules)After DepartureCancel(Not-allowed)Change(Allowed, As per Fare Rules) Payment Details: Form of Payment :Credit CardBasic Fare:USD 848.38Taxes and Fees:USD 120.02TravelerDesk Service Fee :USD 169.56Grand Total:USD Note: TravelerDesk Service Fee will show as a separate charge from Globester LLC or Agent Fee from Globester LLC on the credit card statementAll charges will be billed to the credit card holder below:Billed to: [redacted] Contact phone: [redacted] Contact email: [redacted] Charged to: [redacted] Your airfare is currently being processedIf paper tickets are issued, the tickets will be sent to the following address[redacted] ***Email: [redacted] For Inquiries Contact: TravelerDeskPhone: [redacted] ***Email: [redacted] ________________________________________________________________________________...⇄ Invoice: GDS Locator ***erId Globester Travel [redacted] Sale Details Airline [redacted] Type of Fare Published Fare Date of Sale 08-07-2:51:PM Flight Status Ticketed Class Economy Site Information Site Globester IP Address [redacted] Pricing Details Ticket Total $Taxes $Service Charge $BPG $Policy Premium $Sale Total $Payment Information Name [redacted] Credit Card [redacted] Expiraton Date 02/Passenger Information First Middle Last Email Secondary Email Frequent Flyer # Passenger Type Gender DOB [redacted] ADT F 05-31- [redacted] ADT M 08-13-Address Information Address Type Address City State Postal Code Country Billing [redacted] United States Phone Information Phone Type Number Billing Phone [redacted] Mobile Phone [redacted] Globester Travel Payment Is Payment Valid Yes Amount $Flight Information From To Airline Leaving Arriving [redacted] 09-17-11:09:AM 09-17-3:12:PM [redacted] UA 6239(Y) 09-21-9:50:AM 09-21-12:10:PM Ticket Information Amount Ticket NoTicket Date $ [redacted] 08-07-3:09:PM $ [redacted] 08-07-3:09:PM Thanks and Regards, [redacted] Email:- [redacted] [redacted] Ext [***] This transmission is intended only for the use of the individual or entity to which it is addressedIt may contain privileged and/or confidential informationIf the reader of this message is not the recipient, you are hereby notified that any disclosure, distribution or copying of this information is strictly prohibitedIn addition, any confidential information contained in this transmission must be safeguarded against unauthorized releaseIf you receive this in error, please contact the sender and delete the material from your computer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] It does nothing to refute my assertation that GlobesterLLC does deceptive advertising & I shall respond by US Mail with enclosures to back up my claim Sincerely, [redacted] W [redacted]

Dear Revdex.com, We deeply investigated on this complaint made against Globester LLCPlease be advised that we listened all call recordings and we would like to inform you that Sales representative introduced as "Traveler Desk", he didn't mention anywhere, he's from Frontier Airlines and Mrs [redacted] didn't verify about the identification of the company she calledFurther, She made an enqueiry about Frontier classic Fare and our agent didn't offer you as it completely depends on the deal we have with the AirlineHe clearly mentioned that the deal has been expired and it's not available with usIf Airline is still offering "Classic Fare" then might be Airline is selling those fares exclusivelyThe booking is made on April 01, and we sent e-ticket and itinerary details on April 02, Hence, within Hours we sent confirmation e-mail to her on the following e-mail address: [redacted] For your reference we are pasting confirmation e-mail below.We advise our customers that,Sometimes email communications may accidentally end up in your spam or junk mailMake sure to add us to your address book or safe sender list so you'll continue to receive important notifications without issueTherefore, we were very clear that we are not Airline; Clearly mentioned about the non-availability of "Classic Fare"; We sent confirmation e-mail within HRS Finally, We do value her business and we pride ourselves on responding to customers' concerns quicklyWe appreciate your patience and time and will do everything we can to serve your needsIf she has any other query or clarification, please call us at our customer service (1-888-206-2080) or write in to [email protected] CONFIRMATION E-MAIL SENT TO MRS [redacted] ON APR 02, 2014: From: [email protected] Sent: Wednesday, April 02, 05:46To: [redacted] Cc: Globester SupportSubject: For Order No : [redacted] Ticket(s) are issued from : Globester Travel Dear [redacted] *, Thank You for selecting GlobesterTicket(s) issued for this itinerary are E-Ticket(s)Please make sure to take the itinerary(enclosed below) and e-ticket # for check in at the airport along with the valid state or federally issued identification (e.gdriver license, passport etc.) We advise that you again confirm itinerary, seat assignment, special meal requests (if any) and luggage weight allowances (a number of airlines have recently made changes to the luggage weight limits) directly with the airlines (Airline Phone Numbers)hours prior to the departure dateWe look forward to helping you again with your all future travel plans Booking Order No = [redacted] Booking Reference Code = [redacted] Ticketing Type:E-Ticket [redacted] F OURS Ticket#: [redacted] E OURS Ticket#: [redacted] -------------------------------------------------- CABIN CLASS :ECONOMY CLASS -------------------------------------------------- Itinerary Airline/Flight: Frontier Airlines(F9)/ Operated By: Frontier Airlines(Frontier Airlines) Depart: DEN, 6:am Wed, May Arrive: IAH, 10:am Wed, May Stop(s): Airline/Flight: Frontier Airlines(F9)/ Operated By: Frontier Airlines(Frontier Airlines) Depart: IAH, 6:pm Fri, May Arrive: DEN, 8:pm Fri, May Stop(s): --------------------------------------------------NOTE: Click here to Print your E-Ticket -------------------------------------------------- YOU WILL SEE SEPARATE CHARGES ON YOUR CREDIT CARD FOR THE PURCHASE OF THESE TICKETS IF THE AIRLINE FORCES US TO ISSUE PAPER TICKETS TO COVER THE SHIPPING CHARGES INCURRED http://www.globester.com/terms.jsp YOU CAN COPY AND PASTE URL ABOVE TO VIEW TERMS AND CONDITIONS [redacted] NAME CHANGES ARE NOT ALLOWED[redacted] PLEASE RECONFIRM FLIGHTS HRSPRIOR DIRECTLY WITH THE AIRLINE --------------------------------------------------Change/Cancellation Policy: Tickets are non-refundableA change or cancellation request (if allowed by the airlines) must be received by Globester at least hours prior to the departure date in writing by e-mail from the same e-mail address used for making the booking Globester will not be responsible for not able to make changes or cancel any airline tickets for requests made within hours of the departure dateAll cancellation requests for flights departing on Sat,Sun or Mon must be received latest by Friday PM PST In case paper tickets were issued, tickets must be received by Globester before any cancellation or changes will be made to such itineraries.Change/Cancellation Penalties: For all Cancellation requests can be submitted on http://www.globester.com/user/changerequest or by calling us at 1-866-246- All changes or cancellations (if allowed) require a change or cancellation penaltyExact penalties will be provided once a change or cancellation request has been made Additionally, all change requests require payment of fare difference(fare for the new travel date minus the original fare) in addition to the change penalty.Change Requests: Only travel date changes are allowed between the same origin and destination cities Thank You, Globester Support Phone: (888)206- P.OBox Poway, CA www.globester.com -------------------------------------------------- Follow us on: Twitter Facebook Google+ Thank You [redacted] Globester Support

We have completed an investigation into the matter id="docs-internal-guid-1dfd1a21-39b2-b969-1723-3ced667e9737">Mr [redacted] purchased Round-Trip Airline Tickets to travel from Tucson to Seattle on Jul 23, returning on Jul 27, Mr [redacted] authorized the agent to charge $3,for the tickets on his credit card and issue the tickets Mr [redacted] suggest that Globester phone number was shown on Alaska Airlines websiteThat is incorrectGlobester phone number is not listed on Alaska websiteFor Mr [redacted] to call Globester call center, he has to visit the Globester websiteFurthermore, if someone calls Globester Call Center, an automated message clearly says, Thank you for calling Traveler DeskFor new reservation, press for customer support, press Same prompt “Thank you for calling Traveler Desk” is repeated by the agent who attends the callAdditionally, as per the enclosed emails, it is very clear that he did not book the tickets with Alaska AirlinesMr [redacted] also suggests that he saw a round-trip price of $2,on Alaska Airlines website but still proceeded to purchase a ticket for $3,from the agentHWe can not tell what price was offered by Alaska Airlines for these tickets, all we can confirm that he agreed with the price of the ticket and only after his authorization of the ticket amount credit card was charged and tickets were issued In the booking email and the ticketing e-mail as well as in terms and conditions link in the booking e-mail, it clearly states that these tickets were non-refundablePlease see enclosedOn May 2, 2015, Mr [redacted] called the call center to cancel these tickets and refund the money to himAgent who spoke with Mr [redacted] told Mr [redacted] that tickets were non-refundable Mr [redacted] called again on July 17, to cancel the ticketsAgent he spoke with made a mistake in looking up the fare rules and told him that tickets can be canceled with a $ticket penalty After realizing that the Agent had looked up the change penalty, Mr [redacted] was informed that these tickets were non-refundableMr [redacted] called his credit card company and initiated a chargeback for $(charged by the agent for the cancellation)His credit card company paid amount of $back to Mr [redacted] after deducting from Globester bank accountAs per our investigation, agent made the requested reservation, charged the authorized amount and issued the tickets as agreed at the time of the purchase Globester LLC did not deceive Mr [redacted] and followed all the terms of the purchase As these tickets were non-refundable, no refund is due to Mr [redacted] Regards, [redacted]

Dear Customer, Please be advised that We need documents like credit card and photo idfor the verification of the credit card holder and to prevent a possible fraud on the Credit Card and help make the transaction completely secureFurther, only concerned department can access your documents, we are not allowed to release any information regarding your documents to anyoneSecondly, On your request we have already cancelled your booking and the credit charged is refunded back to the original form of payment used for this reservation without any penalty.The booking is cancelled and refunded on 2014-03-We don't save documents for cancelled reservationsPlease be assured that we have already destroyed all your documnets scanned copiesThere is no question of charging your card if the booking is cancelled.You made three different bookings and all bookings are cancelled and we have already issued the refund requestedIn case you have any queries / clarifications, please call us at our customer service (1-888-206-2080) or write in to [email protected] Regards, [redacted]

Dear Mr[redacted] ,We understand that you are upset at not getting a favorable price for your bookings however,please be advised that all fares are subject to availabilityWe use aglobal distribution system where it is impossible to hold seats or fares.Airline fares are not guaranteed until ticketed.You can also visit our website for detailed terms and conditions.http://www.globester.com/terms.jspRegards, [redacted] ***

Hi,Please be advised that customer made the reservation with us for $ for passengers.The name of the travelers are [redacted] and [redacted] Customer made the reservation from San Franscisco to Rome.We do verify customer card details before issuing the ticketWe advise customer to authorize for the payment on authorization form as we had holded the seats for the customer.We tried to follow up with customer but no response received after daysHence we cancelled the reservation with $penalty per traveler as per our terms and conditions.We have already notified customer with booking confirmation which is pasted below:- [redacted] PENALTIES: All Ticket(s) are non-refundableAll Date changes will incur penalties (change penalty PLUS any price difference between the ticketed and the new fare)Flights MUST be available for the requested Date changesDate changes are based on availability of flights at the time of making the requested changeAny Date changes to a Ticketed Itinerary after departure MUST only be done by the airline directlyPlease contact Customer Service must be contact at least week in advance of the departure date to make any changes From: [redacted] < [redacted] >Sent: Tuesday, July 15, 9:AMTo: [redacted] Cc: ***Subject: Booking Status from TravelerDesk : SFO - FCO [redacted] ( PUBLISHED FARE ) This email confirms your verbal authorization for TravelerDesk (and/or its supplier partners) to charge the debit/credit card in the name of [redacted] ending in *** and having its billing address at [redacted] *** in the amount of $for the payment of airline tickets below and your agreement to TravelerDesk terms and conditions of the purchaseDear WEBB , Thank You for selecting TravelerDeskYour booking(s) has been successfully completedPlease note the following information: Flight Details: Booking Reference Code = [redacted] Traveler Name(s) Mr [redacted] (ADULT)Mrs [redacted] (ADULT)Cabin Class : ECONOMY CLASS Itinerary : Airline/Flight: Delta Air Lines-DL(DL)/240Operated By: Delta Air Lines-DL(DL)Depart: San Francisco International, San Francisco(SFO), 6:15am, Mon, Sep 8Arrive: Vatican City(FCO), 7:30am, Tue, Sep 9Stop(s): Airline/Flight: Delta Air Lines-DL(DL)/1043Operated By: Delta Air Lines-DL(DL)Depart: Vatican City(FCO), 2:45pm, Fri, Oct 10Arrive: John F Kennedy International, New York(JFK), 6:29pm, Fri, Oct 10Stop(s): Airline/Flight: Delta Air Lines-DL(DL)/432Operated By: Delta Air Lines-DL(DL)Depart: John F Kennedy International, New York(JFK), 2:35pm, Sun, Oct 12Arrive: San Francisco International, San Francisco(SFO), 6:05pm, Sun, Oct 12Stop(s): Seat Requests Mr [redacted] (ADULT) : No Seat SelectedMrs [redacted] (ADULT) : No Seat Selected Meal Requests Mr [redacted] (ADULT) : No Meal SelectedMrs [redacted] (ADULT) : No Meal Selected Special Requests Mr [redacted] (ADULT) : No Special Request SelectedMrs [redacted] (ADULT) : No Special Request Selected Penalties(Per Person) Before Departure Cancel(Not-allowed)Change(Allowed, As per Fare Rules)After DepartureCancel(Not-allowed)Change(Allowed, As per Fare Rules) Payment Details: Form of Payment :Credit CardBasic Fare:USD 2224.0Taxes and Fees:USD 1321.1Grand Total:USD All charges will be billed to the credit card holder below:Billed to: [redacted] Contact phone: Contact email: [redacted] Charged to: Master Card [redacted] Your airfare is currently being processedIf paper tickets are issued, the tickets will be sent to the following address[redacted] ***Email: [redacted] For Inquiries Contact: TravelerDeskPhone: [redacted] ***Email: [redacted] Regards, [redacted]

HI,Please be advised that Airline Airfare is valid once it is issuedWe tried to issue the same fare which was holded by Globester LLC.We were unable to issue the ticket on the same fare due to change in price and the same was being notified to customer over the email.For more information please refer to the linkhttp://www.globester.com/terms.jspAirline ticket prices are not guaranteed until ticketedWe will notify you within hours of purchase in case of any issue with the credit-card payment.Regards, [redacted] ***

Dear Sir or Madam, This letter is being sent to notify you that GLOBESTER LLChas verified the validity of this transactionPlease be advised that we have investigated this case and found that Globester LLC charged the same amount which was being offered to customer by the time of reservationOn 31th May, Mr [redacted] MS *** booked the travel plansCustomer booked the reservation with provided card information ,personal details, travel dates etc over the phoneThe Total quoted amount of [redacted] Airline's Ticket Amount + $Service Fess from Globster[redacted] We abide the regulations of Department of Transportation and charged the valid service fee Customer was very well aware about the charges before charging the card Non-refundable tickets have no value in case of no-show or no-use [redacted] ?PENALTIES: All Ticket(s) are non-refundableAll Date changes will incur penalties (change penalty PLUS any price difference between the ticketed and the new fare)Flights MUST be available for the requested Date changesDate changes are based on availability of flights at the time of making the requested changeAny Date changes to a Ticketed Itinerary after departure MUST only be done by the airline directlyPlease contact Customer Service must be contact at least week in advance of the departure date to make any changes For all Air, Hotel and Car Rental bookings made through the Call Center, Globester Service Fees may vary based on complexity and time required to make the individual booking by the call center agent.? Total Non-refundable price is $The customer has been charged for taxes and fees by Globester LLC of $and [redacted] Airline Ticket's Amount All processing fees are non refundable after the ticket has been issuedThe customer’s web order has a valid electronic signature which is deemed valid under the Electronic Signatures in Global and National Commerce ActThe purchase can only be accepted if the customer clicks on a box agreeing to the terms and conditions prior to purchaseThe IP address is logged automaticallyAs a result of this audit, we are asking ARC to obtain for the aforementioned fee of $We had already notified customer with the total price, booking date and customer’s detail through email which is pasted below for your reference.For Inquiries Contact:TravelerDeskPhone: [redacted] ***Email: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have received the copy of the response from Globester Travel.I have several attachments to back up my claim.We are submitting a copy of the website from Alaska Airlines that shows the refundable first class tickets from December 28, at 9:AM when we made the reservation($571.10xforthe round-trip tickets = $2,284.40)On July 17, we canceled the reservations, they sent us an email stating that they would charge our credit card $They also stated in the e-mall there would be a resuld us ille total $After repeatedly talking to them on the phone and being assured that the refund was on the way, I called Alaska Airlines to check on the refundThey informed me the money had been refunded to Globester and there was nothing more they could doI inquired as to the relationship Globester had with Alaska Airlines and was informed they were the ticketing agency for the airlinesMy attorney had contacted them twice and got no response (letters enclosed).I also contacted my credit card company to dispute the excessive $Cancellation Fee since I hadn't received by refundAfter they completed their investigation on October 18, they refunded the $to meThis had becn plenty of time for the money to be refundedI have never received any correspondence from Globcster beyond the canccllation email.Any help that you can be in this matter is greatly appreciatedWe are in the process of movingOur new address for further contact is: [redacted] *** Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] The company resolved the issue to my satisfaction I think your letter made all the difference Thank you

Dear Revdex.com, We apologize for the inconvenience caused to the customerWe are currently working on her booking and trying to contact her bank for the payment glitchWe will contact her soonAlso, we assure to resolve the issue as soon as possible Thanks & Regards, [redacted] Travelerdesk Support One World! One Life! Travel! www.Globester.com P.O Box Poway, CA - Phone:- 888-206- Email Id :- [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI have received the copy of the response from Globester TravelI have several attachments to back up my claimWe are submitting a copy of the website from Alaska Airlines that shows the refundable first class tickets from December 28, at 9:AM when we made the reservation($571.10xfor the round-trip tickets = $2,284.40) On July 17, we canceled the reservations, they sent us an email stating that they would charge our credit card $They also stated in the e-mall there would be a resuld us ille total $After repeatedly talking to them on the phone and being assured that the refund was on the way, I called Alaska Airlines to check on the refundThey informed me the money had been refunded to Globester and there was nothing more they could doI inquired as to the relationship Globester had with Alaska Airlines and was informed they were the ticketing agency for the airlinesMy attorney had contacted them twice and got no response (letters enclosed)I also contacted my credit card company to dispute the excessive $Cancellation Fee since I hadn't received by refundAfter they completed their investigation on October 18, they refunded the $to meThis had becn plenty of time for the money to be refundedI have never received any correspondence from Globcster beyond the canccllation emailAny help that you can be in this matter is greatly appreciatedWe are in the process of movingOur new address for further contact is: [redacted] *** Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] -- First off,the Globester website I responded to states [redacted] Flight Sales-Book [redacted] Flights, website [redacted] .globester.com To the not quite astute, this could give an initial presumption it was [redacted] Airlines official site where R/T fare from SeaTac to STL is $2,for two, taxes & fees included, refundableNowhere & I emphatically state nowhere in my conversation with Globester was the word Agent ever mentionedAgent was very careful to not falsely identify himself as an [redacted] n Airline employee nor did he voluntarily reveal he was a ticket agent based in IndiaAfter having unwittingly agreeing to the $exorbitant agent fee which I was told was for fees & charges, I became suspicious & researched numerous websites for complaints against GlobesterNot to my surprise I found a litany of complaints, some like or similar to mine wherein the customer thought he was talking to an official airline travel agentDespite all having been said & done, I still vehemently dispute the agent feeYes, agent fee, that's what it says on my Boeing Employees Credit Union statementI might add, I am an year old disabled veteran ,served my country from to What your agent/agents are doing is a disgraceful thing

THis company is a complete fraudsterThey advertise banner ads on airline sitesYou think you are on the airline's site when you make a reservationThey then deceptively state that there are next to no seats on the plane, and thus the only available airfare is an exorbitant priceTHere is no clear and conspicous disclosre of any cancellation fees or the rules for such feesEven if you attempt to cancel the flight within minutes, they will charge you a $cancellation fee and threaten to also not honor the cancellation requestTheir customer service keeps you hold and hangs up on you repeatedly when trying to resolveStay away from these guysCA Attorney General and FTC should investigateIt is clear from the other Revdex.com complaints that this is their regular method of operation, which is fraud and in violation of multiple consumer protection and advertising and billing laws

Dear Customer,We really regret for the inconvenience which you have faced.We have investigated the case and came to the conclusion that you have booked the nonrefundable airline ticket from globester as we have already mentioned this in the E-ticket sent to you on your email ID.If you have called within hours of booking the ticket, we should have refunded you the base fare amount but you have called after hours that's why we are unable to process any refund.We have enclosed the E-Ticket sent to you on your email id in which the cancellation policy is mentionedIf you have further concern you can reach us at 1-888-206-2080__________________________________________________________________...⇄ Sent To Customer on Customer Email ID:[email protected] 5/14/2:PMInboxTo: [redacted] [email protected];Cc:Travelerdesk Support;Get more add-insAction ItemsDear [redacted] , Thank You for selecting TravelerDeskTicket(s) issued for this itinerary are E-Ticket(s)Please make sure to take the itinerary(enclosed below) and e-ticket # for check in at the airport along with the valid state or federally issued identification (e.gdriver license, passport etc.)We advise that you again confirm itinerary, seat assignment, special meal requests (if any) and luggage weight allowances (a number of airlines have recently made changes to the luggage weight limits) directly with the airlines (Airline Phone Numbers)hours prior to the departure dateWe look forward to helping you again with your all future travel plans.TravelerDesk Reference Code = ***United Airlines Reference Code = Ticketing Type:E-Ticket [redacted] United Airlines Ticket#: [redacted] --------------------------------------------------CABIN CLASS :ECONOMY CLASS--------------------------------------------------ItineraryAirline/Flight: American Airlines(AA)/***Operated By: American Airlines(American Airlines)Depart: [redacted] 7:pm Sun, Jun 14Arrive: ***, 9:pm Sun, Jun 14Stop(s): 1Airline/Flight: American Airlines(AA)/***Operated By: American Airlines(American Airlines)Depart: ***, 10:pm Sun, Jun 14Arrive: ***, 11:pm Sun, Jun 14Stop(s): 1--------------------------------------------------Change/Cancellation Policy:Tickets are non-refundableA change or cancellation request (if allowed by the airlines) must be received by TravelerDesk at least hours prior to the departure date in writing by e-mail from the same e-mail address used for making the booking.TravelerDesk will not be responsible for not able to make changes or cancel any airline tickets for requests made within hours of the departure dateAll cancellation requests for flights departing on Sat,Sun or Mon must be received latest by Friday PM PSTIn case paper tickets were issued, tickets must be received by TravelerDesk before any cancellation or changes will be made to such itineraries.Change/Cancellation Penalties:For all Cancellation requests can be submitted by calling us at 1-877-202-1970.All changes or cancellations (if allowed) require a change or cancellation penaltyExact penalties will be provided once a change or cancellation request has been made.Additionally, all change requests require payment of fare difference(fare for the new travel date minus the original fare) in addition to the change penalty.Change Requests:Only travel date changes are allowed between the same origin and destination cities.Thank You,TravelerDeskPhone: (877)-202-1970P.OBox 1132Poway, CA www.travelerdek.comThanks & Regards,Customer SupportGlobester LLC