Globester LLC

Dear Sir or Madam, This letter is being sent to notify you that GLOBESTER LLC. has verified the validity of this transaction. Please be advised that we have investigated this case and found that Globester LLC charged the same amount which was being offered to customer by the time of...

reservation. On 28th Nov, 2015  Ms [redacted] booked the travel plans. Customer booked the reservation with provided card information ,personal details, travel dates etc over the phone. The Total quoted amount of $148.40USD.[redacted]We abide the regulations of Department of Transportation and charged the valid service fee.          Customer was very well aware about the charges before charging the card.  Non-refundable tickets have no value in case of no-show or no-use. [redacted]?PENALTIES:All Ticket(s) are non-refundable. All Date changes will incur penalties (change penalty PLUS any price difference between the ticketedand the new fare). Flights MUST be available for the requested Date changes. Date changes are based on availability of flights at the time of making the requested change. Any Date changes to a Ticketed Itinerary after departure MUST only be done by the airline directly. Please contact Customer Service must be contact at least 1 week in advance of the departure date to make any changes. For all Air, Hotel and Car Rental bookings made through the Call Center, Globester Service Fees may vary based on complexity and time required to make the individual booking by the call center agent.?Total Non-refundable price is $148.40. The customer has been charged for taxes and fees by Globester LLC of $12.99 and Car Booking Amount of $135.41 .  All processing fees are non refundable after the ticket has been issued. The customer’s web order has a valid electronic signature which is deemed valid under the Electronic Signatures in Global and National Commerce Act. The purchase can only be accepted if the customer clicks on a box agreeing to the terms and conditions prior to purchase. The IP address is logged automatically. As a result of this audit, we are asking ARC to obtain for the aforementioned fee of $148.40. We had already notified customer with the total price, booking date and customer’s detail through email which is pasted below for your reference. For Inquiries Contact:TravelerDeskPhone: [redacted]Email: [redacted] ______________________...⇄ sent to customer email ID:[redacted] Car Reservation in [redacted] From Globester.comReplyReply allForwardMark as unreadSU[redacted]Sun 9/28/2014 4:25 PMEMAILS DONETo:[redacted]Cc:Globester Support;Get more appsAction ItemsDear [redacted],Thank you for choosing Globester for your travel plans! We know that you have a choice in making travel purchase and we appreciate your business.Please take the Reference Code and a Picture ID (valid Driver's License or Passport) to the rental location below.Car Rental Order Number: [redacted]Car Rental Confirmation Number: [redacted]Car Rental Reference Code: [redacted]Your car information is listed belowName:Ms [redacted]Address:[redacted]City:[redacted]Postal Code :[redacted]Phone :[redacted]Rental Company:[redacted]Car Class:Compact Or Similar CarAllotted Mileage:UnlimitedPickup Date:Sat, Oct 25, 2014 02:00 PMPickup Location:[redacted]Return Date:Fri, Oct 31, 2014 10:00 AMReturn Location:[redacted]Estimated Total:$148.40USDTransaction Fee:$12.99Payment Notes:DEBIT CARDS IN ORDER TO USE A DEBIT CARD AS A METHOD OF PAYMENT AT TIME OF RENTAL THE FOLLOWING POLICY MUST BE MET - 1. DEBIT CARD MUST HAVE A VISA, MASTER CARD OR DISCOVER LOGO. 2. DEBIT CARD AND DRIVERS LICENSE MUST BE IN SAME NAME. 3. RENTERS MUST PRESENT A RETURN AIRLINE TICKET/CONFIRMATION, ACTUAL OR ELECTRONIC TICKET IN RENTERS NAME, OR IF YOU DO NOT PRESENT A RETURN AIRLINE TICKET/CONFIRMATION OR YOUR PRIMARY RESIDENCE IS WITHIN 150 MILES OF THE RENTAL LOCATION FOX WILL CHECK YOUR CREDIT THROUGH EQUIFAX CREDIT INFORMATION SERVICES. THE INQUIRY IS POSTED ON THE CUSTOMERS CREDIT REPORT AND MAY HAVE AN EFFECT ON THE CUSTOMERS CREDIT EVALUATION. IN THE EVENT THAT A CUSTOMERS CREDIT INQUIRY FAILS TO MEET OUR DEBIT CARD CRITERIA, THE CUSTOMER WILL NOT BE ALLOWED TO RENT UNLESS THEY PROVIDE A MAJOR CREDIT CARD IN THEIR OWN NAME. ADDRESS AS STATED ON RENTERS VALID DRIVERS LICENSE WILL BE REFERENCED TO DETERMINE RENTERS PRIMARY RESIDENCE 4. DEBIT CARD MUST HAVE AVAILABLE FUNDS OF - RETURN AIRLINE TICKET - ESTIMATED AMOUNT OF RENTAL CHARGES PLUS USD/150.00 ALL FUNDS ARE TAKEN AS A DEPOSIT AT TIME OF RENTAL CREDIT CARD INQUIRY THRU EQUIFAX - USD/150.00 PLUS ESTIMATED AMOUNT OF RENTAL CHARGES TO BE TAKEN AS A DEPOSIT AT TIME OF RENTAL. UPON RETURN OF THE VEHICLE UNUSED FUNDS WILL BE RETURNED THROUGH THE CREDIT CARD PROCESSOR. DUE TO YOUR BANKS PROCESSING STANDARDS FOR DEBIT CARD TRANSACTIONS IT CAN TAKE UP TO 14 DAYS FOR A CREDIT TO APPEAR ON YOUR ACCOUNT. FOX WILL NOT BE RESPONSIBLE FOR ANY RETURNED CHECKS OR INSUFFICIENT FUND CHARGES OR BANK FEES RELATED TO THIS PROCESS. NOTE, RENTAL ON A CREDIT INQUIRY IS PERMITTED OF VEHICLE CLASSES ECONOMY, COMPACT, MIDSIZE, STANDARD, FULL SIZE AND MINIVAN ONLY. . NOTE, FOX DOES NOT ALLOW RENTALS USING A DEBIT CARD TO- 1. RENT VEHICLES CLASSIFIED AS CONVERTIBLE, PREMIUM, LUXURY, FOUR WHEEL DRIVE, OR SPECIALTY SPORTS. 2. ADD ADDITIONAL DRIVERS TO THE RENTAL AGREEMENT . OUR DEBIT CARD POLICY COMPLIES WITH ALL APPLICABLE U.S. FEDERAL AND STATE LAWS. . PREPAID CARDS PREPAID VISA/MASTERCARD IS NOT ACCEPTED AS A FORM OF PAYMENT AT TIME OF RENTAL. . MAJOR CREDIT CARDS 1. VALID DRIVERS LICENSE AND CREDIT CARD MUST BE IN THE SAME NAME. 2. CREDIT CARD MUST HAVE AVAILABLE FUNDS OF ESTIMATED AMOUNT OF RENTAL CHARGES PLUS USD/150.00 3. AT TIME OF RENTAL CREDIT CARD FUNDS WILL BE TAKEN AS DEPOSIT AGAINST RENTAL CHARGES. ALL REQUIRED AVAILABLE FUNDS WILL BE CAPTURED AS A DEPOSIT AT TIME OF RENTAL. UNUSED FUNDS WILL BE RETURNED THROUGH THE CREDIT CARD PROCESSOR AFTER VEHICLE RETURN. DUE TO BANK PROCESSING IT CAN TAKE BETWEEN 2 TO 5 DAYS TO APPEAR ON YOUR ACCOUNT WHEN USING THIS FORM OF PAYMENT. . NOTE, WE DO NOT ACCEPT THE MINIATURE KEY TAG STYLE CREDIT CARDS. . PAYMENT AT CAR RETURN DEBIT CARDS, PREPAID VISA/MASTERCARD, AND CASH ALWAYS ACCEPTED AS PAYMENT UPON RETURN. . CASH RENTALS IN ORDER TO UTILIZE CASH, AS OPPOSED TO MAJOR CREDIT CARD, AS A QUALIFYING METHOD OF PAYMENT AT TIME OF RENTAL, THE FOLLOWING SEVEN CONDITIONS MUST BE SATISFIED - 1. HAVE A RESERVATION - AVAILABLE ON RENTAL OF VEHICLE CLASS ECONOMY THRU FULL SIZE ONLY. . PRESENT A CURRENT VALID PASSPORT FROM A COUNTRY OTHER THAN THE UNITED STATES. 3. PRESENT A VALID INTERNATIONAL LICENSE ALONG WITH A CURRENT VALID LICENSE FROM SAME COUNTRY AS PASSPORT. 4. PRESENT A RETURN AIRLINE ITINERARY WITH CONFIRMATION OF RETURN TRAVEL DATE. VEHICLE MUST BE RETURNED PRIOR TO RETURN DATE AND TIME OF DEPARTURE AS STATED ON FLIGHT CONFIRMATION ITINERARY. 5. IN U.S. CURRENCY, LEAVE A CASH DEPOSIT OF USD/250.00 PLUS ESTIMATED AMOUNT OF RENTAL CHARGES. 6. A U.S. CONTACT PHONE NUMBER - AN OPERATING PHONE TO BE CONTACTED IN CASE OF EMERGENCY WHILE THE VEHICLE IS ON RENT. 7. UNUSED FUNDS WILL BE MAILED BACK TO CUSTOMER WITHIN 2 WEEKS AFTER CAR RETURN. . NOTE, CASH IS NOT ACCEPTED AS A METHOD OF PAYMENT AT IME OF RENTAL AT OUR PHOENIX AZ. OR OAKLAND CA. LOCATIONS. . SPECIAL/PREMIUM ELITE VEHICLES MAY BE AVAILABLE AND WOULD REQUIRE A MAJOR CREDIT CARD WITH AVAILABLE FUNDS OF USD/250.00 PLUS THE ESTIMATED CHARGES TAKEN AS DEPOSIT AT TIME OF RENTAL. NO DEBIT / CHECK CARDS OR CASH RENTALS. MINIMUM AGE IS 25 AND VEHICLES MUST BE RETURNED TO THE RENTING LOCATION. COMMISSION IS PAID UPON COMPLETION OF RENTALS 5 PERCENT COMMISSION ON STANDARD RENTALS 5 PERCENT COMMISSION ON GOVERNMENT RENTALS 5 PERCENT COMMISSION ON CORPORATE RENTALSGlobester.comTelephone: [redacted]Email: [redacted] Thanks and Regards,[redacted]Email:- [redacted]Phone:- [redacted] Ext [[redacted]] "No Pain No Gain" This transmission is intended only for the use of the individual or entity to which it is addressed. It may contain privileged and/or confidential information. If the reader of this message is not the recipient, you are hereby notified that any disclosure, distribution or copying of this information is strictly prohibited. In addition, any confidential information contained in this transmission must be safeguarded against unauthorized release. If you receive this in error, please contact the sender and delete the material from your computer.

Dear Customer,
Please be advised that we...

cancelled and the credit had been refunded to you on 2014-03-05. The fare we offered to you initially was expired as price is subject to change before ticketing. Further, we informed you about the same and didn't charge anything extra. On you request, we cancelled your reservation and issued the requested refund. For your refernce please find the e-mail sent to you on 2014-03-06 informing you about the status of your refund. Hence, we didn't hide anything from you and 
notified you about the higher fare.We appreciate your patience and time. In case you have any queries / clarifications, please call us at our customer service (1-888-206-2080) or write in to [email protected]. 
Sincerely,
[redacted]
Globester Support

Dear [redacted]:We have now investigated the matter raised by Mr. [redacted] regarding a refund for the airline tickets he had booked through Globester. He made a reservation for 3 travelers on June 5th, 2015 for travel from Atlanta to Cebu traveling on Jun 20th and returning on Jul 11th,...

2015. As per Mr. [redacted] request, reservations were made and tickets were issued. Please see the enclosed confirmations. As the ticketing e-mail suggests these tickets were non-refundable. After authorizing payment and receiving the ticket numbers, Mr. [redacted] asked to cancel these tickets. As told to Mr. [redacted] at that time that these tickets are non-refundable and we could not cancel the tickets and he will be responsible for these charges. Mr. [redacted] canceled his credit card, he also filed a chargeback with his credit card company. Not only we had to pay to our supplier for the tickets, we also had to pay to the credit card company during the time they investigated the matter. Credit card after looking at the documentation also agreed with us that Mr. [redacted] purchased non-refundable tickets and unfortunately money can not be refunded as we had already paid to our supplier to issue the non-refundable tickets. As per our investigation, we believe that we did everything as requested by Mr. [redacted]. He was further informed that once ticketed, tickets were non-refundable. He authorized to issue these tickets and then asked to cancel these tickets which we could not do. Since we have paid the money to our supplier, which in turn paid the money to the airlines, there is nothing we can do to refund the money for these tickets at this point.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] -- First off,the Globester website I responded to states [redacted] Flight Sales-Book [redacted] Flights, website  [redacted].globester.com.  To the not quite astute, this could give an initial presumption it was [redacted] Airlines official site where R/T fare from SeaTac to STL is $2,884.40 for two, taxes & fees included, refundable. Nowhere & I emphatically state nowhere in my conversation with Globester was the word Agent ever mentioned.
Agent was very careful to not falsely identify himself as an [redacted]n Airline employee nor did he voluntarily reveal he was a ticket agent based in India. After having unwittingly agreeing to the $400 exorbitant agent fee which I was told was for fees & charges, I became suspicious & researched numerous websites for complaints against Globester. Not to my surprise I found a litany of complaints, some like or similar to mine wherein the customer thought he was talking to an official airline travel agent.
Despite all having been said & done, I still vehemently dispute the agent fee. Yes, agent fee, that's what it says on my Boeing Employees Credit Union statement. I might add, I am an  82 year old disabled veteran ,served my country from 1952 to 1975. What your agent/agents are doing is a disgraceful thing.

Customer called the Globester call center on April 19, 2016 for an airline booking for 5 travelers. Agent made the requested booking and after proper authorization charged customer’s credit card to issue the tickets. An email confirmation showing details of the booking and then another email with...

the ticket numbers were sent to the customer (see enclosed below). Customer has complained that we did not provide ticket numbers. Please see the ticket numbers in the second email. Names are entered correctly as airline will not allow the customer to travel if the names are entered correctly. Customer has already flown on Jun 8, 2016.Additionally, the email clearly suggest customer to call the airline to confirm seats and baggage information directly from the airline. As domestic airlines charge for specific seating and baggage, we would have charged the same if they would have requested from the agent as well.  We did not receive any email from the customer requesting for the same.As per our investigation, agent provided all the information to the customer. Customer is unhappy that they had to pay for the seats and baggage. It is an airline policy and there is nothing we could do to change that.    Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have received the copy of the response from Globester Travel.
I have several attachments to back up my claim.
We are submitting a copy of the website from Alaska Airlines that shows the refundable first class tickets from December 28, 2014 at 9:58 AM when we made the reservation. ($571.10x4 for
the 2 round-trip tickets = $2,284.40)
On July 17, 2015 we canceled the reservations, they sent us an email stating that they would charge our credit card $650.00. They also stated in the e-mall there would be a resuld us ille total $3004.40. After repeatedly talking to them on the phone and being assured that the refund was on the way, I called Alaska Airlines to check on the refund. They informed me the money had been refunded to Globester and there was nothing more they could do. I inquired as to the relationship Globester had with Alaska Airlines and was informed they were the ticketing agency for the airlines. My attorney had contacted them twice and got no response (letters enclosed).
I also contacted my credit card company to dispute the excessive $650.00 Cancellation Fee since I hadn't received by refund. After they completed their investigation on October 18, they refunded the $650.00 to me. This had becn plenty of time for the money to be refunded. I have never received any correspondence from Globcster beyond the canccllation email.
Any help that you can be in this matter is greatly appreciated. We are in the process of moving. Our new address for further contact is: [redacted].
 
Regards,
[redacted]

Dear Revdex.com,
Please be advised that we have investigated this case and found that Globester LLC charged the same amount which was being offered to customer by the time of reservation.
Customer called in our customer care center and we offered same the price for the routing...

for which customer was looking for .
We have already sent notification email to customer with the complete itinerary and price details for the reservation before the issuance of the ticket so that customer itself go through the complete price detail.
After the ticket issuance we did send E-ticket confirmation detail as well to the customer. Please see below confirmation and E-ticket confirmation emails to customer.
Customer was very well aware about the charges before charging the credit card.
Regards,
[redacted]Booking confirmation sent to customer:-
From: [redacted] <[redacted]>Sent: Saturday, March 15, 2014 2:28
AMTo: [redacted]Cc: [redacted]Subject:
Booking Status from Globester Travel: [redacted] ( PUBLISHED FARE )
 
This
email confirms your verbal authorization for Globester LLC (and/or its supplier
partners) to charge the debit/credit card in the name of [redacted] ending in [redacted] and having its billing address at
[redacted] in the amount of
$868.00 for the payment of airline tickets below and your
agreement to Globester LLC's terms and conditions of the purchase.
Dear [redacted],
Thank You for selecting Globester LLC. Your
booking(s) has been successfully completed. Please note the following
information:
Flight Details:
Booking
Reference Code = [redacted]
Traveler Name(s)
1.
Mrs [redacted](ADULT)
Cabin
Class : ECONOMY CLASS
Itinerary
:
Airline/Flight: Delta Air
Lines-DL(DL)/4475
Operated By: Delta Air Lines-DL(DL)
Depart: Sloulin
Field International, Williston(ISN), 4:52pm, Thu, Apr 3
Arrive: Minneapolis
St [redacted] International, Minneapolis(MSP), 6:36pm, Thu, Apr 3
Stop(s): 1
Airline/Flight: Delta Air
Lines-DL(DL)/721
Operated By: Delta Air Lines-DL(DL)
Depart: Minneapolis
St [redacted] International, Minneapolis(MSP), 7:25pm, Thu, Apr 3
Arrive:
Hartsfield International, Atlanta(ATL), 10:50pm, Thu, Apr 3
Stop(s): 1
Airline/Flight: Delta Air
Lines-DL(DL)/744
Operated By: Delta Air Lines-DL(DL)
Depart: Hartsfield
International, Atlanta(ATL), 2:55pm, Wed, Apr 9
Arrive: Minneapolis St [redacted]
International, Minneapolis(MSP), 4:36pm, Wed, Apr 9
Stop(s): 1
Airline/Flight: Delta Air
Lines-DL(DL)/4715
Operated By: Delta Air Lines-DL(DL)
Depart: Minneapolis
St [redacted] International, Minneapolis(MSP), 7:45pm, Wed, Apr 9
Arrive: Sloulin
Field International, Williston(ISN), 9:44pm, Wed, Apr 9
Stop(s): 1
Seat Requests
1.
Mrs. [redacted] M [redacted](ADULT) : No Seat Selected
Meal Requests
1.
Mrs. [redacted] M [redacted](ADULT) : No Meal Selected
Special Requests
1.
Mrs. [redacted] M [redacted](ADULT) : No Special Request Selected
Penalties(Per
Person)
Before Departure
Cancel(Not-allowed)
Change(Allowed, As per Fare Rules)
After
Departure
Cancel(Not-allowed)
Change(Allowed, As per Fare Rules)
Payment
Details:
Form
of Payment :Credit Card
Basic Fare:USD 791.39
Taxes and Fees:USD
76.61
Grand Total:USD 868.0
All
charges will be billed to the credit card holder below:
Billed to: [redacted]
[redacted]
Contact phone: [redacted]
Contact email: [redacted]
Charged to: Visa[redacted]
Your airfare is currently being
processed. If paper tickets are issued, the tickets will be sent to the
following address.
[redacted]
Email:[redacted]
 
For Inquiries Contact:
Globester LLC
Phone: (888)206-2080
P.O. Box 1132
Poway, CA 92074
Email: [email protected]
E-ticket confirmation email sent to customer:-
From: [email protected]
<[email protected]>Sent: Saturday, March 15, 2014 2:54
AMTo: [redacted]Cc: Globester
SupportSubject: For Order No : [redacted] Ticket(s) are issued from :
Globester Travel
 
Dear [redacted],
 Thank You for selecting
Globester. Ticket(s) issued for this itinerary are E-Ticket(s). Please make sure
to take the itinerary(enclosed below) and e-ticket # for check in at the airport
along with the valid state or federally issued identification (e.g. driver
license, passport etc.).
We advise that you again confirm itinerary,
seat assignment, special meal requests (if any) and luggage weight allowances (a
number of airlines have recently made changes to the luggage weight limits)
directly with the airlines (Airline Phone Numbers)72
hours prior to the departure date. We look forward to helping you again with
your all future travel plans.
Booking Order No =
[redacted]
Booking Reference Code =
[redacted]
Ticketing
Type:E-Ticket
[redacted] M [redacted]
Ticket#: [redacted]
--------------------------------------------------
CABIN
CLASS :ECONOMY
CLASS
--------------------------------------------------
Itinerary
Airline/Flight:
Delta Air Lines(DL)/4475
Operated By: Delta Air Lines(Delta Air
Lines)
Depart: ISN, 4:52 pm Thu, Apr 03
Arrive: MSP, 6:36 pm Thu, Apr
03
Stop(s): 1
Airline/Flight: Delta Air Lines(DL)/721
Operated By:
Delta Air Lines(Delta Air Lines)
Depart: MSP, 7:25 pm Thu, Apr 03
Arrive:
ATL, 10:50 pm Thu, Apr 03
Stop(s): 1
Airline/Flight: Delta Air
Lines(DL)/744
Operated By: Delta Air Lines(Delta Air Lines)
Depart: ATL,
2:55 pm Wed, Apr 09
Arrive: MSP, 4:36 pm Wed, Apr 09
Stop(s):
1
Airline/Flight: Delta Air Lines(DL)/4715
Operated By: Delta Air
Lines(Delta Air Lines)
Depart: MSP, 7:45 pm Wed, Apr 09
Arrive: ISN, 9:44
pm Wed, Apr 09
Stop(s):
1
--------------------------------------------------NOTE:
Click
here to Print your
E-Ticket.
--------------------------------------------------Change/Cancellation
Policy:
Tickets are non-refundable. A change or cancellation request
(if allowed by the airlines) must be received by Globester at least 48 hours
prior to the departure date in writing by e-mail from the same e-mail address
used for making the booking.
Globester will not be responsible for not able
to make changes or cancel any airline tickets for requests made within 48 hours
of the departure date. All cancellation requests for flights departing on
Sat,Sun or Mon must be received latest by Friday 12 PM PST. In case paper
tickets were issued, tickets must be received by Globester before any
cancellation or changes will be made to such
itineraries.Change/Cancellation Penalties:
For all
Cancellation requests can be submitted on http://www.globester.com/user/changerequest
or by calling us at 1-866-246-8970.
All changes or cancellations (if allowed)
require a change or cancellation penalty. Exact penalties will be provided once
a change or cancellation request has been made.
Additionally, all change
requests require payment of fare difference(fare for the new travel date minus
the original fare) in addition to the change penalty.Change
Requests:
Only travel date changes are allowed between the same
origin and destination cities.
Thank You,
Globester
Support
Phone: (888)206-2080
P.O. Box 1132
Poway, CA 92074
www.globester.com
--------------------------------------------------
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Hi,Please be advised that customer made the reservation with us for $ 3545.10 for 2 passengers.The name of the travelers are [redacted] and [redacted]. Customer made the reservation from San Franscisco to Rome.We do verify customer card details before issuing the ticket. We advise...

customer to authorize for the payment on authorization form as we had holded the seats for the customer.We tried to follow up with customer but no response received after 3 days. Hence we cancelled the reservation with $50 penalty per traveler as per our terms and conditions.We have already notified customer with booking confirmation which is pasted below:-
[redacted]



PENALTIES: All Ticket(s) are non-refundable. All Date changes
will incur penalties (change penalty PLUS any price difference between the ticketed and the new fare). Flights MUST be
available for the requested Date changes. Date changes are based on
availability of flights at the time of making the requested change. Any Date
changes to a Ticketed Itinerary after departure MUST only be done by the
airline directly. Please contact Customer Service must be contact at least 1
week in advance of the departure date to make any changes.
 
 


From: [redacted] <[redacted]>Sent: Tuesday, July 15, 2014 9:05 AMTo: [redacted]Cc: [redacted]Subject: Booking Status from TravelerDesk : SFO - FCO [redacted] ( PUBLISHED FARE ) 
This email confirms your verbal authorization for TravelerDesk (and/or its supplier partners) to charge the debit/credit card in the name of [redacted] ending in [redacted] and having its billing address at [redacted] in the amount of $3545.10 for the payment of airline tickets below and your agreement to TravelerDesk terms and conditions of the purchase.
Dear WEBB ,
Thank You for selecting TravelerDesk. Your booking(s) has been successfully completed. Please note the following information:
Flight Details:
Booking Reference Code = [redacted]
Traveler Name(s)
1. Mr [redacted](ADULT)2. Mrs. [redacted](ADULT)Cabin Class : ECONOMY CLASS
Itinerary :
Airline/Flight: Delta Air Lines-DL(DL)/240Operated By: Delta Air Lines-DL(DL)Depart: San Francisco International, San Francisco(SFO), 6:15am, Mon, Sep 8Arrive: Vatican City(FCO), 7:30am, Tue, Sep 9Stop(s): 0
Airline/Flight: Delta Air Lines-DL(DL)/1043Operated By: Delta Air Lines-DL(DL)Depart: Vatican City(FCO), 2:45pm, Fri, Oct 10Arrive: John F Kennedy International, New York(JFK), 6:29pm, Fri, Oct 10Stop(s): 0
Airline/Flight: Delta Air Lines-DL(DL)/432Operated By: Delta Air Lines-DL(DL)Depart: John F Kennedy International, New York(JFK), 2:35pm, Sun, Oct 12Arrive: San Francisco International, San Francisco(SFO), 6:05pm, Sun, Oct 12Stop(s): 0
Seat Requests
1. Mr. [redacted](ADULT) : No Seat Selected2. Mrs. [redacted](ADULT) : No Seat Selected
Meal Requests
1. Mr. [redacted](ADULT) : No Meal Selected2. Mrs. [redacted](ADULT) : No Meal Selected
Special Requests
1. Mr. [redacted](ADULT) : No Special Request Selected2. Mrs. [redacted](ADULT) : No Special Request Selected
Penalties(Per Person)
Before Departure Cancel(Not-allowed)Change(Allowed, As per Fare Rules)After DepartureCancel(Not-allowed)Change(Allowed, As per Fare Rules)
Payment Details:
Form of Payment :Credit CardBasic Fare:USD 2224.0Taxes and Fees:USD 1321.1Grand Total:USD 3545.1
All charges will be billed to the credit card holder below:Billed to: [redacted]Contact phone: Contact email: [redacted] Charged to: Master Card[redacted] Your airfare is currently being processed. If paper tickets are issued, the tickets will be sent to the following address.[redacted]Email:[redacted]
 
For Inquiries Contact:
TravelerDeskPhone: [redacted]Email: [redacted]
Regards,[redacted]

Dear Ms [redacted],Greetings for the day,As stated in my previous reply as per the call records at no point agent misled by representing himself as [redacted] airline's representative.Fares depends upon the seat availability and at the time of booking the fare which was available was $691.74 per person including all the taxes and fees and with your consent the booking was confirmed.After the booking is confirmed if the price goes down we are unable to process a refund of the difference as all the tickets are non refundable.You may go through the terms and conditions of our company by clicking on the following link : [redacted]Regards[redacted]Supervisor Globester LLC[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The company resolved the issue to my satisfaction.  I think your letter made all the difference.  Thank you.

Hi,Please be advised that airline refund request already been generated at airline end.The money is with the Airline and it takes upto 45 days to get it refund on the same form of payment.We would request you to wait or you can confirm the same from the airline with booking...

confirmation.Regards,[redacted]

Dear Customer,Please be advised Airline fares are only valid once issued.Airfares are keep fluctuating even if we hold the seats.Please visit our terms and conditions which clearly indicates FAQ http://www.globester.com/terms.jsp.Regards,[redacted]

Dear [redacted],
As I
mentioned in the last response and provided emails clearly stating at the time of purchase that the
tickets purchased by Mr. [redacted] were non-refundable.
Agent who
spoke with Mr. [redacted] mis-informed him initially and provided him with the
change penalty. After recognizing the mistake, Mr. [redacted] were informed by the
agent that those tickets were non-refundable. Mr. [redacted] asked his credit card
company to chargeback the $650 for the amount charged by the agent for refund. That
money was refunded back to him.
Tickets were
non-refundable and Mr. [redacted] was informed at the time of the booking.
Furthermore we have not charged anything more than the ticket price clearly authorized
by Mr. [redacted], we are unable to refund any money.
[redacted]