Globester LLC

inline; white-space: pre-wrap; font-size: 12pt;">Customer called the Globester call center on April 19, 2016 for an airline booking for 5 travelers. Agent made the requested booking and after proper authorization charged customer’s credit card to issue the tickets. An email confirmation showing details of the booking and then another email with the ticket numbers were sent to the customer (see enclosed below).
Customer has complained that we did not provide ticket numbers. Please see the ticket numbers in the second email. Names are entered correctly as airline will not allow the customer to travel if the names are entered correctly. Customer has already flown on Jun 8, 2016.
Additionally, the email clearly suggest customer to call the airline to confirm seats and baggage information directly from the airline. As domestic airlines charge for specific seating and baggage, we would have charged the same if they would have requested from the agent as well.  
We did not receive any email from the customer requesting for the same.
As per our investigation, agent provided all the information to the customer. Customer is unhappy that they had to pay for the seats and baggage. It is an airline policy and there is nothing we could do to change that.
 
 
 
Regards,
[redacted]
[redacted]

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Dear [redacted],
 
Hope you are doing well. As mentioned in my last mail, we investigated  Mrs. [redacted]'s complaint at our end. Following is a summary of our investigation. 
Mrs. [redacted]'s  called 1(855)854-0120.  This number is not on Delta Website. Call was answered by one of our customer service agent.  He answered the call by saying "Thank you for calling Traveler Desk". Mrs. [redacted]'s never inquired if she was talking to Delta airlines representative. She gave specific flight numbers and requested a complicated itinerary to be created. Agent spent over an hour on the call and created 3 reservations.  Agent also advised Mrs. [redacted] that if she would like to cancel we can do the same without any penalty within 24 hours. All booking confirmation and ticket number emails were sent from a travelerdesk email.
Later the agent found a direct flight and called Mrs. [redacted]'s back advising her of a direct flight as she was  traveling with kids. He also advised her of an extra $70 charge per person for that flight. After Mrs. [redacted]'s agreed with  the price, agent re-booked the new flights.
Mrs. [redacted]'s called back the next day and wanted to change all the reservations again. Agent she spoke to advised her the penalties and the difference in the fare for the new flights. Mrs. [redacted]'s refused to pay change penalty and difference in fare for the new tickets and requested to speak with a Supervisor. She informed the Supervisor that the agent who booked her flights had advised her that there will be no charge to cancel the reservations. Supervisor confirmed the same and advised her that she could  cancel her flights without any penalty and full refund. But in case she wanted to change her existing flights, she will have to pay change penalties and the fare difference between two flights. Mrs. [redacted]'s was not ready to pay the fare difference and penalties and she disconnected the phone call.
She called back and again was advised of the penalties and the fare difference. She asked for the Supervisor and this time the call was taken by her husband. He  was very abusive and used foul language. Supervisor again advised him of charges for changing the reservation and offered to cancel the reservation without any charge. At that point Mrs. [redacted]'s threatened to report this to DOT and media as well.  
Overall it took over 3 hours of multiple agents and Supervisor's time to create the reservations and go over the issues multiple times with Mrs. [redacted]. Agent gave Mrs. [redacted]'s total fare and she gave her consent before her credit card was charged. Mrs. [redacted]'s provided exact flights she wanted to book and knew the price on the website she was checking. She was also aware that it will take quiet some time for an agent to book these flights manually as the schedules were fairly complicated. 
As she mentioned to the agent, her main reason to file a complaint with Revdex.com was that agent refused to change the flights without the penalties and the fare difference. She was aware of the complexity of the trip, fare and the service fee and was okay with the overall price. 
Our investigation shows that agent helped Mrs. [redacted] as requested and charged the credit card only after her consent. Kindly let us know if there are any additional questions.
 
Regards,
[redacted]For your reference, please find confirmation e-mail sent
to her after issuing the ticket.
 Booking confirmation email Sent to customer:
From: [redacted]@travelerdesk.com <[redacted]@travelerdesk.com>Sent: Wednesday, March 12, 2014 12:47 AMTo: [redacted]Cc: [redacted]Subject: Booking Status from Globester Travel: JFK - HND [redacted] ( PUBLISHED FARE )
 
This email confirms your verbal authorization for Globester LLC (and/or its supplier partners) to charge the debit/credit card in the name of [redacted] ending in [redacted] and having its billing address at [redacted] in the amount of $1945.23 for the payment of airline tickets below and your agreement to Globester LLC's terms and conditions of the purchase.
Dear [redacted] MRS,
Thank You for selecting Globester LLC. Your booking(s) has been successfully completed. Please note the following information:
Flight Details:
Booking Reference Code = [redacted]
Traveler Name(s)
1. Mrs [redacted] MRS [redacted](ADULT)
Cabin Class : ECONOMY CLASS
Itinerary :
Airline/Flight: Delta Air Lines-DL(DL)/423
Operated By: Delta Air Lines-DL(DL)
Depart: John F Kennedy International, New York(JFK), 12:00pm, Wed, Jul 2
Arrive: Los Angeles International, Los Angeles(LAX), 3:05pm, Wed, Jul 2
Stop(s): 1
Airline/Flight: Delta Air Lines-DL(DL)/637
Operated By: Delta Air Lines-DL(DL)
Depart: Los Angeles International, Los Angeles(LAX), 6:45pm, Wed, Jul 2
Arrive: Haneda, Tokyo(HND), 10:30pm, Thu, Jul 3
Stop(s): 1
Airport Change Required
Airline/Flight: Delta Air Lines-DL(DL)/172
Operated By: Delta Air Lines-DL(DL)
Depart: Narita, Tokyo(NRT), 3:05pm, Wed, Jul 9
Arrive: John F Kennedy International, New York(JFK), 2:49pm, Wed, Jul 9
Stop(s): 1
Seat Requests
1. Mrs. [redacted] MRS [redacted](ADULT) : No Seat Selected
Meal Requests
1. Mrs. [redacted] MRS [redacted](ADULT) : No Meal Selected
Special Requests
1. Mrs. [redacted] MRS [redacted](ADULT) : No Special Request Selected
Penalties(Per Person)
Before Departure 
Cancel(Not-allowed)
Change(Allowed, As per Fare Rules)
After Departure
Cancel(Not-allowed)
Change(Allowed, As per Fare Rules)
Payment Details:
Form of Payment :Credit Card
Basic Fare:USD 1273.0
Taxes and Fees:USD 672.23
Grand Total:USD 1945.23
All charges will be billed to the credit card holder below:
Billed to: [redacted]
Contact phone: [redacted] 
Contact email: [redacted] 
Charged to: American Express[redacted] 
Your airfare is currently being processed. If paper tickets are issued, the tickets will be sent to the following address.
[redacted]
Email:[redacted]
 
For Inquiries Contact:
Globester LLC
Phone: (888)206-2080
P.O. Box 1132
Poway, CA 92074
Email: [email protected]
E-ticket confirmation email sent to customer:
[email protected]
Wed 03/12/2014 02:25
Ticket Confirmations
To:
[redacted];
Cc:
Globester Support;
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Action Items
Dear [redacted] MRS,
 Thank You for selecting Globester. Ticket(s) issued for this itinerary are E-Ticket(s). Please make sure to take the itinerary(enclosed below) and e-ticket # for check in at the airport along with the valid state or federally issued identification (e.g. driver license, passport etc.). 
We advise that you again confirm itinerary, seat assignment, special meal requests (if any) and luggage weight allowances (a number of airlines have recently made changes to the luggage weight limits) directly with the airlines (Airline Phone Numbers)72 hours prior to the departure date. We look forward to helping you again with your all future travel plans.
Booking Order No = [redacted]
Booking Reference Code = [redacted]
Ticketing Type:E-Ticket
[redacted] MRS [redacted] 
Ticket#: [redacted]
--------------------------------------------------
CABIN CLASS :ECONOMY CLASS
--------------------------------------------------
Itinerary
Airline/Flight: Delta Air Lines(DL)/423
Operated By: Delta Air Lines(Delta Air Lines)
Depart: JFK, 12:00 pm Wed, Jul 02
Arrive: LAX, 3:05 pm Wed, Jul 02
Stop(s): 1
Airline/Flight: Delta Air Lines(DL)/637
Operated By: Delta Air Lines(Delta Air Lines)
Depart: LAX, 6:45 pm Wed, Jul 02
Arrive: HND, 10:30 pm Thu, Jul 03
Stop(s): 1
Airline/Flight: Delta Air Lines(DL)/172
Operated By: Delta Air Lines(Delta Air Lines)
Depart: NRT, 3:05 pm Wed, Jul 09
Arrive: JFK, 2:49 pm Wed, Jul 09
Stop(s): 0
--------------------------------------------------NOTE: Click here to Print your E-Ticket.
--------------------------------------------------Change/Cancellation Policy:
Tickets are non-refundable. A change or cancellation request (if allowed by the airlines) must be received by Globester at least 48 hours prior to the departure date in writing by e-mail from the same e-mail address used for making the booking.
Globester will not be responsible for not able to make changes or cancel any airline tickets for requests made within 48 hours of the departure date. All cancellation requests for flights departing on Sat,Sun or Mon must be received latest by Friday 12 PM PST. In case paper tickets were issued, tickets must be received by Globester before any cancellation or changes will be made to such itineraries.Change/Cancellation Penalties:
For all Cancellation requests can be submitted onhttp://www.globester.com/user/changerequest or by calling us at 1-866-246-8970.
All changes or cancellations (if allowed) require a change or cancellation penalty. Exact penalties will be provided once a change or cancellation request has been made.
Additionally, all change requests require payment of fare difference(fare for the new travel date minus the original fare) in addition to the change penalty.Change Requests:
Only travel date changes are allowed between the same origin and destination cities.
Thank You,
Globester Support
Phone: (888)206-2080
P.O. Box 1132
Poway, CA 92074 www.globester.com
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Dear Mr.[redacted],We understand that you are upset at not getting a favorable price for your bookings however,please be advised that all fares are subject to availability. We use aglobal distribution system where it is impossible to hold seats or...

fares.Airline fares are not guaranteed until ticketed.You can also visit our website for detailed terms and conditions.http://www.globester.com/terms.jspRegards,[redacted]

Dear Customer,
 
We would like to inform you that the booking is confirmed and ticketed. We have already sent you e-ticket information on your email address ( [redacted]) dated
Fri 02/07/2014. 
 
Further, We had...

already requested Delta airline to have seat assignment together as being a travel agent we don't have option to select and confirm the seat right away.
 
Some times seat request get confirm or sometime it is not. Customer needs to contact Delta Airline for more information.
As per the reservation history seating assignment is not confirmed together as requested by Globester LLC.
 
Therefore we request you to kindly contact the airline (800-221-1212 ) to have your seating plan assigned in a manner as you required.
 
For further clarifications, please call us at our customer service (1-888-206-2080) or write in to [email protected]. 
 
Thank You
[redacted]
Globester Support

THis company is a complete fraudster. They advertise banner ads on airline sites. You think you are on the airline's site when you make a reservation. They then deceptively state that there are next to no seats on the plane, and thus the only available airfare is an exorbitant price. THere is no clear and conspicous disclosre of any cancellation fees or the rules for such fees. Even if you attempt to cancel the flight within 15 minutes, they will charge you a $350 cancellation fee and threaten to also not honor the cancellation request. Their customer service keeps you hold and hangs up on you repeatedly when trying to resolve. Stay away from these guys. CA Attorney General and FTC should investigate. It is clear from the other Revdex.com complaints that this is their regular method of operation, which is fraud and in violation of multiple consumer protection and advertising and billing laws.

We have completed an investigation into the matter.
id="docs-internal-guid-1dfd1a21-39b2-b969-1723-3ced667e9737">Mr. [redacted] purchased 2 Round-Trip Airline Tickets to travel from Tucson to Seattle on Jul 23, 2015 returning on Jul 27, 2015. Mr. [redacted] authorized the agent to charge $3,084.40 for the tickets on his credit card and issue the tickets.
Mr. [redacted] suggest that Globester phone number was shown on Alaska Airlines website. That is incorrect. Globester phone number is not listed on Alaska website. For Mr. [redacted] to call Globester call center, he has to visit the Globester website. Furthermore, if someone calls Globester Call Center, an automated message clearly says, Thank you for calling Traveler Desk. For new reservation, press 1 for customer support, press 2. Same prompt “Thank you for calling Traveler Desk” is repeated by the agent who attends the call. Additionally, as per the enclosed emails, it is very clear that he did not book the tickets with Alaska Airlines.
Mr. [redacted] also suggests that he saw a round-trip price of $2,200 on Alaska Airlines website but still proceeded to purchase a ticket for $3,084.40 from the agent. HWe can not tell what price was offered by Alaska Airlines for these tickets, all we can confirm that he agreed with the price of the ticket and only after his authorization of the ticket amount credit card was charged and tickets were issued.
In the booking email and the ticketing e-mail as well as in terms and conditions link in the booking e-mail, it clearly states that these tickets were non-refundable. Please see enclosed.
On May 2, 2015, Mr. [redacted] called the call center to cancel these tickets and refund the money to him. Agent who spoke with Mr. [redacted] told Mr. [redacted] that tickets were non-refundable.
Mr. [redacted] called again on July 17, 2015 to cancel the tickets. Agent he spoke with made a mistake in looking up the fare rules and told him that tickets can be canceled with a $325 ticket penalty.
After realizing that the Agent had looked up the change penalty, Mr. [redacted] was informed that these tickets were non-refundable. Mr. [redacted] called his credit card company and initiated a chargeback for $650 (charged by the agent for the cancellation). His credit card company paid amount of $650 back to Mr. [redacted] after deducting from Globester bank account.
As per our investigation, agent made the requested reservation, charged the authorized amount and issued the tickets as agreed at the time of the purchase.  Globester LLC did not deceive Mr. [redacted] and followed all the terms of the purchase.
As these tickets were non-refundable, no refund is due to Mr. [redacted].
Regards,
[redacted]
[redacted]

HI,Please be advised that Airline
Airfare is valid once it is issued. We tried to issue the same fare
which was holded by Globester LLC.We were unable to issue the
ticket on the same fare due to change in price and the same was being
notified to customer over the email.For more information please refer to the linkhttp://www.globester.com/terms.jspAirline ticket prices are not guaranteed until ticketed. We
will notify you within 24 hours of purchase in case of any issue with
the credit-card payment.Regards,
[redacted]

Dear Customer,We really regret for the inconvenience which you have faced.We have investigated the case and came to the conclusion that you have booked the nonrefundable airline ticket from globester as we have already mentioned this in the E-ticket sent to you on your email ID.If you...

have called within 12 hours of booking the ticket, we should have refunded you the base fare amount but you have called after 12 hours that's why we are unable to process any refund.We have enclosed the E-Ticket sent to you on your email id in which the cancellation policy is mentioned. If you have further concern you can reach us at 1-888-206-2080______________________________________________________________...⇄ Sent To Customer on Customer Email ID:[email protected] 5/14/2015 2:11 PMInboxTo:[redacted][email protected];Cc:Travelerdesk Support;Get more add-insAction ItemsDear [redacted] , Thank You for selecting TravelerDesk. Ticket(s) issued for this itinerary are E-Ticket(s). Please make sure to take the itinerary(enclosed below) and e-ticket # for check in at the airport along with the valid state or federally issued identification (e.g. driver license, passport etc.). We advise that you again confirm itinerary, seat assignment, special meal requests (if any) and luggage weight allowances (a number of airlines have recently made changes to the luggage weight limits) directly with the airlines (Airline Phone Numbers)72 hours prior to the departure date. We look forward to helping you again with your all future travel plans.TravelerDesk Reference Code = [redacted]United Airlines Reference Code = Ticketing Type:E-Ticket[redacted] United Airlines Ticket#:[redacted]--------------------------------------------------CABIN CLASS :ECONOMY CLASS--------------------------------------------------ItineraryAirline/Flight: American Airlines(AA)/[redacted]Operated By: American Airlines(American Airlines)Depart: [redacted] 7:25 pm Sun, Jun 14Arrive: [redacted], 9:03 pm Sun, Jun 14Stop(s): 1Airline/Flight: American Airlines(AA)/[redacted]Operated By: American Airlines(American Airlines)Depart: [redacted], 10:20 pm Sun, Jun 14Arrive: [redacted], 11:41 pm Sun, Jun 14Stop(s): 1--------------------------------------------------Change/Cancellation Policy:Tickets are non-refundable. A change or cancellation request (if allowed by the airlines) must be received by TravelerDesk at least 48 hours prior to the departure date in writing by e-mail from the same e-mail address used for making the booking.TravelerDesk will not be responsible for not able to make changes or cancel any airline tickets for requests made within 48 hours of the departure date. All cancellation requests for flights departing on Sat,Sun or Mon must be received latest by Friday 12 PM PST. In case paper tickets were issued, tickets must be received by TravelerDesk before any cancellation or changes will be made to such itineraries.Change/Cancellation Penalties:For all Cancellation requests can be submitted by calling us at 1-877-202-1970.All changes or cancellations (if allowed) require a change or cancellation penalty. Exact penalties will be provided once a change or cancellation request has been made.Additionally, all change requests require payment of fare difference(fare for the new travel date minus the original fare) in addition to the change penalty.Change Requests:Only travel date changes are allowed between the same origin and destination cities.Thank You,TravelerDeskPhone: (877)-202-1970P.O. Box 1132Poway, CA 92074 www.travelerdek.comThanks & Regards,Customer SupportGlobester LLC.

Dear Customer,
Please be advised that such...

promotional fares are available only for short duration of time and can be offerred for specific dates. Such fares are valid only on designated flights. Further, we would like to inform you that the deal was available for selected seats and once they are sold out we can't honor you same price due to our contract 
with the Airline. That is why, we informed you about the non-availability of the fare and removed the same deal from our website. We wish our reply could be more favorable. Please be assured that We appreciate your patience and time. Please feel free to contact us at our customer service (1-888-206-2080) or write in to [email protected]. 
Thank You,
[redacted]
Globester Support

Dear Ms [redacted],Greetings for the day,This is in reference to the complaint we have recieved via Revdex.com regarding your flight reservation booked with us with the order id : [redacted].After going through the observation of the call recording I have found that at no point on call...

agent represented himself as a [redacted] airline's representative.All the Sales representatives open and close the the call as "Thank you for calling Travelerdesk" and nowhere on the call there was any question raised from your end if you are calling [redacted] airline or Travel agency.Agent quoted you a price of $691.74 per person for the flights you requested which you had agreed to pay and the reservation was booked with your consent.Moreover the confirmation email we have sent specifies our company's details and not the airline's along with all the charges made on the card.Hence it would not be considered as an agent's or agency's error and unfortunately we would not be in a position to process any refund as there is no unauthorised charge from our end.Regards[redacted]Supervisor Globester LLC[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Mr. [redacted]'s response is inaccurate. I am not dissatisfied with the fare. I was satisfied with the fare I purchased, for which they took credit card information for payment, for which my credit card company's fraud department even verified to confirm I initiated the transaction. They represented that the flight was booked and confirmed. They then offered a lesser quality flight or a more expensive one. 
During the process, they offered prices online, did not allow you to book online and then offered more expensive options on the phone with a very pushy sales tactic that it was the best fare and "better book before it goes away." 
The company's tactic in their response to my complaint is to make you feel that it is not worth continuing with the complaint. I now understand how so many complaints get resolved - attrition. 
I will be researching my options in filing a complaint with the Attorney General of California. This company's actions are so transparent that if they are investigated they will surely be found to be practicing deceitful business practices.
[redacted]

Dear Revdex.com,
We deeply investigated on this complaint made...

against Globester LLC. Please be advised that we listened all call recordings and we would like to inform you that Sales representative introduced as "Traveler Desk", he didn't mention anywhere, he's from Frontier Airlines and Mrs. [redacted] didn't verify about the identification of the company she called. Further, She made an enqueiry about Frontier classic Fare and our agent didn't offer you as it completely depends on the deal we have with the Airline. He clearly mentioned that the deal has been expired and it's not available with us. If Airline is still offering "Classic Fare" then might be Airline is selling those fares exclusively. The booking is made on April 01, 2014 and we sent e-ticket and itinerary details on April 02, 2014. Hence, within 24 Hours we sent confirmation e-mail to her on the following e-mail address: [redacted]. For your reference we are pasting confirmation e-mail below.We advise our customers that,Sometimes email communications may accidentally end up in your spam or junk mail. Make sure to add us to your address book or safe sender list so you'll continue to receive important notifications without issue. Therefore, we were very clear that we are not Airline; Clearly mentioned about the non-availability of "Classic Fare"; We sent confirmation e-mail within 24 HRS. 
Finally, We do value her business and we pride ourselves on responding to customers' concerns quickly. We appreciate your patience and time and will do everything we can to serve your needs. If she has any other query or clarification, please call us at our customer service (1-888-206-2080) or write in to [email protected].
CONFIRMATION E-MAIL SENT TO MRS. [redacted] ON APR 02, 2014:
From: [email protected] <[email protected]>Sent: Wednesday, April 02, 2014 05:46To: [redacted]Cc: Globester SupportSubject: For Order No : [redacted] Ticket(s) are issued from : Globester Travel
 
Dear [redacted],
 Thank You for selecting Globester. Ticket(s) issued for this itinerary
are E-Ticket(s). Please make sure to take the itinerary(enclosed below)
and e-ticket # for check in at the airport along with the valid state or
federally issued identification (e.g. driver
license, passport etc.).
We advise that you again confirm itinerary, seat assignment, special
meal requests (if any) and luggage weight allowances (a number of
airlines have recently made changes to the luggage weight limits)
directly with the airlines (Airline
Phone Numbers)72 hours prior to the departure date. We look forward to helping you again with your all future travel plans.
Booking Order No = [redacted]
Booking Reference Code = [redacted]
Ticketing Type:E-Ticket
[redacted] F OURS
Ticket#: [redacted]
[redacted] E OURS
Ticket#: [redacted]
--------------------------------------------------
CABIN CLASS :ECONOMY CLASS
--------------------------------------------------
Itinerary
Airline/Flight: Frontier Airlines(F9)/252
Operated By: Frontier Airlines(Frontier Airlines)
Depart: DEN, 6:50 am Wed, May 07
Arrive: IAH, 10:03 am Wed, May 07
Stop(s): 0
Airline/Flight: Frontier Airlines(F9)/581
Operated By: Frontier Airlines(Frontier Airlines)
Depart: IAH, 6:55 pm Fri, May 09
Arrive: DEN, 8:20 pm Fri, May 09
Stop(s): 0
--------------------------------------------------NOTE:
Click here to Print your E-Ticket.
--------------------------------------------------
YOU WILL SEE SEPARATE CHARGES ON YOUR CREDIT CARD FOR THE PURCHASE OF THESE TICKETS.
IF THE AIRLINE FORCES US TO ISSUE PAPER TICKETS TO COVER THE SHIPPING CHARGES INCURRED.
http://www.globester.com/terms.jsp
YOU CAN COPY AND PASTE URL ABOVE TO VIEW TERMS AND CONDITIONS
[redacted]NAME CHANGES ARE NOT ALLOWED.[redacted]
PLEASE RECONFIRM FLIGHTS 24 HRS. PRIOR DIRECTLY WITH THE AIRLINE
--------------------------------------------------Change/Cancellation Policy:
Tickets are non-refundable. A change or cancellation request (if allowed
by the airlines) must be received by Globester at least 48 hours prior
to the departure date in writing by e-mail from the same e-mail address
used for making the booking.
Globester will not be responsible for not able to make changes or cancel
any airline tickets for requests made within 48 hours of the departure
date. All cancellation requests for flights departing on Sat,Sun or Mon
must be received latest by Friday 12 PM PST.
In case paper tickets were issued, tickets must be received by
Globester before any cancellation or changes will be made to such
itineraries.Change/Cancellation Penalties:
For all Cancellation requests can be submitted on
http://www.globester.com/user/changerequest or by calling us at 1-866-246-8970.
All changes or cancellations (if allowed) require a change or
cancellation penalty. Exact penalties will be provided once a change or
cancellation request has been made.
Additionally, all change requests require payment of fare
difference(fare for the new travel date minus the original fare) in
addition to the change penalty.Change Requests:
Only travel date changes are allowed between the same origin and destination cities.
Thank You,
Globester Support
Phone: (888)206-2080
P.O. Box 1132
Poway, CA 92074 www.globester.com
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Thank You
[redacted]
Globester Support

Dear Ms [redacted],Greetings for the day,This is in reference to the complaint we have recieved via Revdex.com regarding your flight reservation booked with us with the order id : [redacted].After going through the observation of the call recording I have found that at no point on call agent represented himself as...

a [redacted] airline's representative.All the Sales representatives open and close the the call as "Thank you for calling Travelerdesk" and nowhere on the call there was any question raised from your end if you are calling [redacted] airline or Travel agency.Agent quoted you a price of $691.74 per person for the flights you requested which you had agreed to pay and the reservation was booked with your consent.Moreover the confirmation email we have sent specifies our company's details and not the airline's along with all the charges made on the card.Hence it would not be considered as an agent's or agency's error and unfortunately we would not be in a position to process any refund as there is no unauthorised charge from our end.Regards[redacted]Supervisor Globester LLC[redacted]

Dear Customer,
Please be advised that We need...

documents like credit card and photo id. for the verification of the credit card holder and to prevent a possible fraud on the Credit Card and help make the transaction completely secure. Further, only concerned department can access your documents, we are not allowed to release any information regarding your documents to anyone. Secondly, On your request we have already cancelled your booking and the credit charged is refunded back to the original form of payment used for this reservation without any penalty.The booking is cancelled and refunded on 2014-03-14. We don't save documents for cancelled reservations. Please be assured that we have already destroyed all your documnets scanned copies. There is no question of charging your card if the booking is cancelled.You made three different bookings and all bookings are cancelled and we have already issued the refund requested. In case you have any queries / clarifications, please call us at our customer service (1-888-206-2080) or write in to [email protected]. 
Regards,
[redacted]

Dear Sir or Madam, This letter is being sent to notify you that GLOBESTER LLC. has verified the validity of this transaction. Please be advised that we have investigated this case and found that Globester LLC charged the same amount which was being offered to customer by the time of...

reservation. On 31th May, 2015  Mr [redacted] MS [redacted] booked the travel plans. Customer booked the reservation with provided card information ,personal details, travel dates etc over the phone. The Total quoted amount of [redacted] Airline's Ticket Amount + $150. Service Fess from Globster.[redacted]We abide the regulations of Department of Transportation and charged the valid service fee.          Customer was very well aware about the charges before charging the card.  Non-refundable tickets have no value in case of no-show or no-use. [redacted]?PENALTIES: All Ticket(s) are non-refundable. All Date changes will incur penalties (change penalty PLUS any price difference between the ticketed and the new fare). Flights MUST be available for the requested Date changes. Date changes are based on availability of flights at the time of making the requested change. Any Date changes to a Ticketed Itinerary after departure MUST only be done by the airline directly. Please contact Customer Service must be contact at least 1 week in advance of the departure date to make any changes.    For all Air, Hotel and Car Rental bookings made through the Call Center, Globester Service Fees may vary based on complexity and time required to make the individual booking by the call center agent.? Total Non-refundable price is $150.00. The customer has been charged for taxes and fees by Globester LLC of $150.00 and [redacted] Airline Ticket's Amount.  All processing fees are non refundable after the ticket has been issued. The customer’s web order has a valid electronic signature which is deemed valid under the Electronic Signatures in Global and National Commerce Act. The purchase can only be accepted if the customer clicks on a box agreeing to the terms and conditions prior to purchase. The IP address is logged automatically. As a result of this audit, we are asking ARC to obtain for the aforementioned fee of $150.00. We had already notified customer with the total price, booking date and customer’s detail through email which is pasted below for your reference.For Inquiries Contact:TravelerDeskPhone: [redacted]Email: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[At this time the money that may or may not be refunded from the airline in 45 days is a completely separate situation. This business sold two airline tickets for a particular date and provided a confirmation receipt of payment,  only to learn that the flight was not available to their company.  In response,  the business is currently holding the initial payment of $880.40, (the payment to be refunded by airline as mentioned in response) but additionally charged the cost of purchasing a new set of tickets with an additional fee of $268.40 bringing the total of the new airline tickets to $ 1148.80. While I am currently awaiting the initial $880.40 to be refunded,  it is the additional cost of $268.40 that is in dispute. I believe that due to my confirmed receipt of payment indicating the purchase of a flight itinerary on a particular day,  it is the responsibility of the travel agency to provide the service, or flight in this case, at the original purchase price. ]
Regards,
[redacted]

When a customer calls our toll free number, it clearly says “Thank you for calling Traveler Desk. Please press 1 for a new reservation and press 2 for customer support”. Further more when agent takes the call he or she then again tells then “Thank you for calling Traveler Desk. How may I help you?” So for the customer to say to say that they did not know that they believed that they were talking to the airlines is not correct.
Secondly as soon a reservation is made a confirmation email is  sent with Traveler Desk logo and language giving the itinerary. A second mail is sent again with  ticket numbers with Traveler Desk Logo and language. So at that point they MUST know that it was booked through a travel agency. 
Lastly, for the fees, as per the DOT rules agency are to give total fare including all taxes and fees, which was done and same amount was charged after an authorization was given. Service fees depends on time taken in making a reservation, price and date of travel (given the overall risk of chargeback etc. - closer the date of travel makes it higher chance of customer changing their plans and doing a chargeback as well as higher the amount of ticket we have to charge higher service fee to cover overall chargebacks).
Regards,
[redacted]
President & CEO
Globester LLC

Dear Revdex.com,
 
We apologize for the inconvenience caused to the customer. We are currently working on her booking and trying to contact her bank for the payment glitch. We will contact her soon. Also, we...

assure to resolve the issue as soon as possible.
 
Thanks & Regards,
[redacted]
Travelerdesk Support
One World! One Life! Travel!
www.Globester.com
P.O Box 1132
Poway,  CA - 92074
Phone:- 888-206-2080
Email Id :- [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have received the copy of the response from Globester Travel.I have several attachments to back up my claim.We are submitting a copy of the website from Alaska Airlines that shows the refundable first class tickets from December 28, 2014 at 9:58 AM when we made the reservation. ($571.10x4 forthe 2 round-trip tickets = $2,284.40)On July 17, 2015 we canceled the reservations, they sent us an email stating that they would charge our credit card $650.00. They also stated in the e-mall there would be a resuld us ille total $3004.40. After repeatedly talking to them on the phone and being assured that the refund was on the way, I called Alaska Airlines to check on the refund. They informed me the money had been refunded to Globester and there was nothing more they could do. I inquired as to the relationship Globester had with Alaska Airlines and was informed they were the ticketing agency for the airlines. My attorney had contacted them twice and got no response (letters enclosed).I also contacted my credit card company to dispute the excessive $650.00 Cancellation Fee since I hadn't received by refund. After they completed their investigation on October 18, they refunded the $650.00 to me. This had becn plenty of time for the money to be refunded. I have never received any correspondence from Globcster beyond the canccllation email.Any help that you can be in this matter is greatly appreciated. We are in the process of moving. Our new address for further contact is: [redacted]. 
Regards,
[redacted]

Dear Customer,
 
 
We do apologize for the delay in refund, However refund was pending due to airline.
 
Please be advised that refund for your reservation is finally done after chasing so many times from the airline. We...

kindly request you to wait 1-2 Months to get your money reflect in your bank account.
 
For any further queries/ clarifications, You can call direclty to the Ailrine on 1-800-433-7300 to check your refund status for your tickets.
 
Thank You
[redacted]
Globester Support