Globester LLC

Hi,Please be advised that we have already provided you the documentation regarding the chargesWe have charged the exact amount which was offered to customer and notified to customer through emails.We are leading travel company named Globester LLC and we do sell any airline ticketsOur Agent fee is part of a service and admin fee to get the best lowest possible fares for the Airlines.Customer was completely aware about the charges and Globester charged the same price on which customer agreed upon.Regards,*** ***

Dear Customer,
This letter is being sent to
notify you that GLOBESTER LLC. has verified the validity of this transaction.
Complaint ID # ***
We have investigated the case and found that the money was already been given back as Globster has not deducted any amountAs you have mentioned in your complaint that you have cancelled the ticket that's why the ticket has been voided from our sideHence no amount is pending from our end, please contact your back for the amount reversalPlease find below the attachment of the transaction status of the PNR from arcThanks and Regards,
*** ***Team Leader Operation Quality ControllerEmail:- ***
Phone:- *** *** ***

Dear Sir or Madam,
Calibri, Arial, Helvetica, sans-serif This letter is being sent to notify you that GLOBESTER LLChas verified the validity of this transaction
Please be advised that we have investigated this case and found that Globester LLC charged the same amount which was being offered to customer by the time of reservation
On 31th May, 2015 Mr *** MS *** booked the travel plansCustomer booked the reservation with provided card information ,personal details, travel dates etc over the phone
The Total quoted amount of *** Airline's Ticket Amount + $Service Fess from Globster***We abide the regulations of Department of Transportation and charged the valid service fee
Customer was very well aware about the charges before charging the card Non-refundable tickets have no value in case of no-show or no-use
***
?
PENALTIES: All Ticket(s) are non-refundableAll Date changes will incur penalties (change penalty PLUS any price difference between the ticketed and the new fare)Flights MUST be available for the requested Date changesDate changes are based on availability of flights at the time of making the requested changeAny Date changes to a Ticketed Itinerary after departure MUST only be done by the airline directlyPlease contact Customer Service must be contact at least week in advance of the departure date to make any changes
For all Air, Hotel and Car Rental bookings made through the Call Center, Globester Service Fees may vary based on complexity and time required to make the individual booking by the call center agent?
Total Non-refundable price is $
The customer has been charged for taxes and fees by Globester LLC of $and *** Airline Ticket's Amount
All processing fees are non refundable after the ticket has been issued
The customer’s web order has a valid electronic signature which is deemed valid under the Electronic Signatures in Global and National Commerce ActThe purchase can only be accepted if the customer clicks on a box agreeing to the terms and conditions prior to purchaseThe IP address is logged automatically
As a result of this audit, we are asking ARC to obtain for the aforementioned fee of $
We had already notified customer with the total price, booking date and customer’s detail through email which is pasted below for your referenceFor Inquiries Contact:
TravelerDeskPhone: ***
*** *** *** ** ***Email: ***

Dear ***,
We have now investigated the matter and found that agent informed Mr***
that the names can not be changed on the ticketsHe further explained to him that he will cancel the ticket with Delta and issues a new ticketHe charged Mr***’s credit card a $cancellation fee which Delta charges to cancel a ticket He also assisted Mr*** with a new ticket for the traveler as requested by Mr***As per our internal discussion with the agent, he issued the new ticket but since it was a group ticket he could not cancel the ticketHe forgot to refund the money he had charged for the cancellation feeWe will be refunding $to Mr***’s credit cardRefund will reflect on his credit card within the next billing cycleWe apologize for the inconvenienceRegards,
*** ***

Hi ***,I have gone through the details of the reservation and the call recordsPlease find the below mentioned synopsis of the situation :On April 23rd, passenger booked a flight ticket on our website from *** **, to Cairo on the May 01st, and returning on July 24th, 2015.as soon as
his booking was confirmed he was sent a notification that he has to send us credit card authorization form along with the photocopy of both sides of the credit card, a valid US driver's license and passport page showing photograph and signature as per the requirement of our supplier.We did not receive any response from passenger's end until April 25th, when he called us and spoke with a representative and she explained to him we require these documents for credit card verification to avoid any fraudulent transaction and then we received the documents from him.However, by that time the fare was already expired as the tickets were never issued and we advised the new fare to the passenger which he was not ok with so we canceled the reservation and released the authorization code which was generated on passenger's card.Passenger was adamant to get the refund done the same day and all the representatives he has spoken with tried to explain that we have already released the amount from our end and it depends upon the bank's clearing policy as to how much time they take to show the credit on the card which usually takes up to 7-working days.Please note our terms and conditions clearly states that we may require the credit card holder to send the documents for verification purpose which we had requested in this scenario and we require these documents to be sent within hours of making the reservation, failing to which the booking may be canceled because the fare is not guaranteed until tickets are issued.Please find our terms and conditions link : ***Please be advised all the representatives the passenger has spoken with have tried to help him in the best possible way in spite of the fact that passenger was using profanity on calls.In case you have any further queries please feel free to let us know.Regards***,Supervisor Customer ServiceGlobester LLC*** *** *** ** * ***

Dear ***,As I
mentioned in the last response and provided emails clearly stating at the time of purchase that the
tickets purchased by Mr*** were non-refundable
Agent who
spoke with Mr*** mis-informed him initially and provided him with the
change penaltyAfter recognizing the mistake, Mr*** were informed by the
agent that those tickets were non-refundableMr*** asked his credit card
company to chargeback the $for the amount charged by the agent for refundThat
money was refunded back to him
Tickets were
non-refundable and Mr*** was informed at the time of the booking
Furthermore we have not charged anything more than the ticket price clearly authorized
by Mr***, we are unable to refund any money
***
***
*** *** * *** *** ***

Dear Customer,
Please be advised that we are consolidators for US Airways
and all other Airlines world- wide We
are authorized to issue the tickets for every single destination in the world We never claimed or introduced ourselves
with
Airline name
Further we have sent Booking confirmation and ticket
confirmation to youIn which our company name and booked airline ,price
, destination are mentioned
Further, The e-ticket sent to customer includes all terms
and conditions regarding cancellation and amending e-ticket with complete
itinerary details
For your reference, please find below pasted valid
documentation
Sincerely,
***
From: [email protected] Sent: Friday, January 17, 01:59To: ***@hotmail.comCc: Globester SupportSubject: For Order No : *** Ticket(s) are issued from : Globester Travel
Dear ***,
Thank You for selecting GlobesterTicket(s) issued for this itinerary are E-Ticket(s)Please make sure to take the itinerary(enclosed below) and e-ticket # for check in at the airport along with the valid state or federally issued identification (e.gdriver license, passport etc.).
We advise that you again confirm itinerary, seat assignment, special meal requests (if any) and luggage weight allowances (a number of airlines have recently made changes to the luggage weight limits) directly with the airlines (Airline Phone Numbers)hours prior to the departure dateWe look forward to helping you again with your all future travel plans
Booking Order No = ***
Reference Code = 5OM5HA
Ticketing Type:E-Ticket
*** ***
Ticket#: ***
--------------------------------------------------
CABIN CLASS :ECONOMY CLASS
--------------------------------------------------
Itinerary
Airline/Flight: JetBlue Airways(B6)/
Operated By: JetBlue Airways(JetBlue Airways)
Depart: ORD, 1:pm Wed, Feb
Arrive: BOS, 4:pm Wed, Feb
Stop(s):
Airline/Flight: JetBlue Airways(B6)/
Operated By: JetBlue Airways(JetBlue Airways)
Depart: BOS, 5:pm Wed, Feb
Arrive: DCA, 7:pm Wed, Feb
Stop(s):
Airline/Flight: JetBlue Airways(B6)/
Operated By: JetBlue Airways(JetBlue Airways)
Depart: DCA, 6:am Fri, Feb
Arrive: BOS, 7:am Fri, Feb
Stop(s):
Airline/Flight: JetBlue Airways(B6)/
Operated By: JetBlue Airways(JetBlue Airways)
Depart: BOS, 8:am Fri, Feb
Arrive: ORD, 10:am Fri, Feb
Stop(s):
--------------------------------------------------NOTE: Click here to Print your E-Ticket
--------------------------------------------------Change/Cancellation Policy:
A change or cancellation request (if allowed)must be received by Globester at least hours prior to the departure date in writing by e-mail from the same e-mail address used for making the bookingGlobester will not be responsible for not able to make changes or cancellation for any requests made within hours on the departure dateAll cancellation requests for flights departing on Sat/Sun or Mon must be received latest by Friday PM PSTIn case paper tickets were issued, tickets must be received by Globester before any cancellation or changes will be made to such itineraries.Change/Cancellation Penalties:
For all Cancellation requests can be submitted onhttp://www.globester.com/user/changerequest or by calling us at ###-###-####
For all Published Fares Changes and Cancellation requests,please contact the airlines directly.All Negotiated Fares changes or cancellations (if allowed) require a change or cancellation penaltyExact penalties are provided only by e-mail requests.All change requests require payment of fare difference (fare for the new travel date minus the original fare) in addition to the change penalty.Change Requests:
Only travel date changes are allowed between the same origin and destination cities
Thank You,
Globester Support
Phone: ###-###-####
P.OBox
Poway, CA 92074 www.globester.com
--------------------------------------------------
Follow us on:
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Dear Customer,
Please be advised that the
booking is cancelled and we have already issued the refund requestedOn 2014-02-21, you had words with one of our Supervisor and on your request we cancelled and refunded the full amountWe would like to inform you, we take special care of every charge applied to our customer's accountYou may check and verify all details regarding your refund with your BankIn case you have any queries / clarifications, please call us at our customer service (1-888-206-2080) or write in to [email protected].
Regards,
***
Globester Support

Dear Revdex.com,
We would like to inform you that we checked all comments
updated in ***'s email and found if there is any confusion to her in regard
to the reservation then she must have informed earlier
As per her she assumed we are United Airlines however we
never said that we are United AirlineWe are Globester LLC a travel agency to
sell airline tickets all across the world
Even, she called on 19th Feb for seat assignment to
Globester LLC and we did it for her
Further, she agreed for price offered to her over the
phone and we did send all necessary details to her including itinerary,policies
and e-ticket details from our travel agency emailsCustomer was very well aware about the price before we charge the card and issued the tickets
For your reference, please find confirmation e-mail sent
to her after issuing the ticket
Booking confirmation email Sent to customer:-
From: *** ***Sent: Wednesday, February 19, 10:PMTo: J***Cc: javionSubject: Booking Status from Globester Travel: ORD - *** ***( PUBLISHED FARE )
This email confirms your verbal authorization for Globester LLC (and/or its supplier partners) to charge the debit/credit card in the name of *** *** ending in *** and having its billing address at *** *** *** *** *** *** *** in the amount of $*** for the payment of airline tickets below and your agreement to Globester LLC's terms and conditions of the purchase
Dear ***,
Thank You for selecting Globester LLCYour booking(s) has been successfully completedPlease note the following information:
Flight Details:
Booking Reference Code = ***
Traveler Name(s)
Ms *** ***(ADULT)
Cabin Class : ECONOMY CLASS
Itinerary :
Airline/Flight: *** ***
Operated By: United Airlines-UA(UA)
Depart: O Hare International, Chicago(ORD), 7:51am, Mon, Mar
Arrive: Westchester Cty, Westchester County(HPN), 10:59am, Mon, Mar
Stop(s):
Airline/Flight: *** ***
Operated By: United Airlines-UA(UA)
Depart: Westchester Cty, Westchester County(HPN), 7:30am, Sat, Mar
Arrive: O Hare International, Chicago(ORD), 9:05am, Sat, Mar
Stop(s):
Seat Requests
Ms*** ***(ADULT) : No Seat Selected
Meal Requests
Ms*** ***(ADULT) : No Meal Selected
Special Requests
Ms*** ***(ADULT) : No Special Request Selected
Penalties(Per Person)
Before Departure
Cancel(Not-allowed)
Change(Allowed, As per Fare Rules)
After Departure
Cancel(Not-allowed)
Change(Allowed, As per Fare Rules)
Payment Details:
Form of Payment :Credit Card
Basic Fare:USD
Taxes and Fees:USD
Grand Total:USD
All charges will be billed to the credit card holder below:
Billed to: *** ***
Contact phone: ***
Contact email: ***@COMCAST.NET
Charged to: Visa***
Your airfare is currently being processedIf paper tickets are issued, the tickets will be sent to the following address
*** *** *** *** *** ** ***
***
For Inquiries Contact:
Globester LLC
Phone: ***
*** *** ***
*** ** ***
Email: ***
From: *** ***
*** *** *** *** *** ***
To: ***
Cc: Globester Support
Subject: For Order No : *** Ticket(s) are issued from :
Globester
Travel
Dear ***,
Thank You for
selecting GlobesterTicket(s) issued for this itinerary
are E-Ticket(s)Please make sure to take the
itinerary(enclosed below)
and e-ticket # for check in at the airport along with the
valid state or
federally issued identification (e.gdriver license,
passport etc.)
We advise that you again confirm itinerary, seat
assignment, special
meal requests (if any) and luggage weight allowances (a
number of
airlines have recently made changes to the luggage weight
limits)
directly with the airlines (Airline Phone Numbers)
hours prior to the
departure dateWe look forward to helping you again with
your all
future travel plans
Booking Order No = ***
Booking Reference Code = ***
Ticketing Type:E-Ticket
*** ***
Ticket#: ***
--------------------------------------------------
CABIN CLASS :ECONOMY CLASS
--------------------------------------------------
Itinerary
Airline/Flight: United Airlines(UA)/***
Operated By: United Airlines(United Airlines)
Depart: ORD, 7:am Mon, Mar
Arrive: HPN, 10:am Mon, Mar
Stop(s):
Airline/Flight: *** ***
Operated By: United Airlines(United Airlines)
Depart: HPN, 7:am Sat, Mar
Arrive: ORD, 9:am Sat, Mar
Stop(s):
--------------------------------------------------
NOTE: Click here to Print your E-Ticket
--------------------------------------------------
Change/Cancellation Policy:
Tickets are non-refundableA change or cancellation
request (if allowed
by the airlines) must be received by Globester at least
hours prior
to the departure date in writing by e-mail from the same
e-mail address
used for making the booking
Globester will not be responsible for not able to make
changes or cancel
any airline tickets for requests made within hours of
the departure
dateAll cancellation requests for flights departing on
Sat,Sun or Mon
must be received latest by Friday PM PSTIn case
paper tickets were
issued, tickets must be received by Globester before any
cancellation or
changes will be made to such itineraries
Change/Cancellation Penalties:
For all Cancellation requests can be submitted on
*** or by calling us at
***
All changes or cancellations (if allowed) require a
change or
cancellation penaltyExact penalties will be provided
once a change or
cancellation request has been made
Additionally, all change requests require payment of fare
difference(fare for the new travel date minus the
original fare) in
addition to the change penalty
Change Requests:
Only travel date changes are allowed between the same
origin and
destination cities
Thank You,
Globester Support
Phone* ***
*** *** ***
*** ** ***
***

Dear ***,
We have now investigated Ms*** complaint.
"">

HI,Please be advised that Airline Airfare is valid once it is issuedWe tried to issue the same fare which was holded by Globester LLC.We were unable to issue the ticket on the same fare due to change in price and the same was being notified to customer over the email.For
more information please refer to the link***Airline ticket prices are not guaranteed until ticketedWe
will notify you within hours of purchase in case of any issue with
the credit-card payment.Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[ You will notice, I have included images of my transaction with GlobesterThe first image is the confirmed itinerary for travel on March 4th to La Romana and return travel to JFK on March 9thThe 2nd image is the continuation of the original itinerary, with the confirmed cost of $The 3rd document is confirmation that the original flight had to be modified (because etickets were issued incorrectly with a return date of March 11, which was not feasible with our travel schedules) As a result, Globester writes that they are changing the flight with a $cancellation fee; however, you will notice that the amount to be refunded is $It is evident then, that they have charged a $fee to which they are claiming $feeIn addition, you will notice document is the updated itinery with travel date returning on Monday, March 9th (the date we had originally agreed upon, back in November)The cost for the new itinerary is noted, $That is $"fare change" plus and additional mystery $fee not refunded with initial ticket, bringing the total cost difference to $We are paying $for tickets to travel on the day that we originally purchasedAs we never agreed to travel on Wednesday, March 11, this change should not be my financial responsibility]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company is totally avoiding the true complaint of this situationI was unable to make our seat arrangements because our names had been entered on our tickets incorrectly and the system would not allow me to proceed forward with seat assignmentsAfter calling the company five different times they were still not able to fix this situation and when three times I asked to speak to a supervisor I was told once one was not available and twice to the supervisor would call me back and to date still have not returned my callWe were only able to travel on June because we had to go to the airport four hours in advance and go back and forth with *** Airlines and American to finally solve this problem caused by the booking agencyBoth airlines can confirm the mess and hardship the booking agency caused this family and we have printed copies of the mess made by the companyThe payment of luggage was a complete error of the booking agency as they failed to enter out *** Airlines information given to them at time of booking, so yes we did have to pay luggage fees and will have to pay for them when we returnI am requesting the two booking fees be credited back to our credit cards details of why you are not satisfied with this resolution.
Regards,
*** ***

This company is horrible! They booked a flight for me to California from NY. The flight was canceled due to bad weather. Fully a year later they sent me to a collection agency for failure to pay $220.00 in "transaction fees," for a transaction that never happened! This went on my credit report and is harming my credit. Not ONCE ever, did I receive a bill, call, email or anything stating I owed them money until I heard from the credit agency. I pay all my bills on time and don't even have a late charge on my credit report but this one agency managed to hurt my credit score with their gross incompetence!

Hi,Please be advised that we have investigated this case and
found that Globester LLC charged the same amount which was being offered to
customer by the time of reservation.
 
On 22nd Jan 2015 [redacted] booked the
travel plans from our website directly. Customer booked the reservation with
provided card information ,personal details, travel dates etc .
 
The Total quoted amount of $3280.40  was charged Including Airline
Ticket Fare, Taxes and Booking service fees . Globester LLC has already paid
the ticket price to the Airline and tickets are non-refundable.
 
               
http://travellaw.com/page/dot-full-fare-advertising-rule
We abide the regulations
of Department of Transportation and charged the valid service fee.
The customer has been
charged for taxes and fees by Globester LLC of $400.00  and $2880.40 for Airline tickets on which customer agreed upon.
Please find below information for your reference.
BOOKING CONFIRMATION SENT TO CUSTOMER WITH COMPLETE DETAIL:-
 
From: [redacted]Sent: Friday, January 23, 2015 6:22 AMTo: [redacted]@frontier.comSubject: Booking Status from TravelerDesk : SEA - STL [redacted] ( PUBLISHED FARE ) 
[redacted] ending in [redacted] and having its billing address at [redacted] in the amount of $3280.40 for the payment of airline tickets below and your agreement to TravelerDesk terms and conditions of the purchase.
Dear [redacted] WESLEY,
Thank You for selecting TravelerDesk. Your booking(s) has been successfully completed. Please note the following information:
 
Flight Details:
TravelerDesk Reference Code = [redacted]
[redacted] Airlines Reference Code = [redacted]
Traveler Name(s)
1. Mr [redacted](ADULT)
2. Ms. [redacted](ADULT)
Cabin Class : FIRST CLASS
Itinerary :
Airline/Flight: [redacted] Airlines-AS(AS)/748Operated By: [redacted] Airlines-AS(AS)Depart: Seattle Tacoma International, Seattle(SEA), 11:10am, Sun, Jun 28Arrive: Lambert St Louis International, St Louis(STL), 5:10pm, Sun, Jun 28Stop(s): 0
Airline/Flight: [redacted] Airlines-AS(AS)/751Operated By: [redacted] Airlines-AS(AS)Depart: Lambert St Louis International, St Louis(STL), 6:05pm, Thu, Jul 9Arrive: Seattle Tacoma International, Seattle(SEA), 8:35pm, Thu, Jul 9Stop(s): 0
Seat Requests
1. Mr. [redacted](ADULT) : 4F/4F 2. Ms. [redacted](ADULT) : 4D/4D
Meal Requests
1. Mr. [redacted](ADULT) : No Meal Selected2. Ms. [redacted](ADULT) : No Meal Selected
Special Requests
1. Mr. [redacted](ADULT) : No Special Request Selected2. Ms. [redacted](ADULT) : Wheelchair/can walk to seat(WCHS)Please Contact to AirLine
Penalties(Per Person)
Before Departure Cancel(Not-allowed)Change(Allowed, As per Fare Rules)After DepartureCancel(Not-allowed)Change(Allowed, As per Fare Rules)
Payment Details:
Form of Payment :Credit CardBasic Fare:USD 3026.96Taxes and Fees:USD 253.44Grand Total:USD 3280.4
All charges will be billed to the credit card holder below:Billed to: [redacted]Contact phone: 3[redacted] Contact email: [redacted] Charged to: Visa[redacted] Your airfare is currently being processed. If paper tickets are issued, the tickets will be sent to the following address.3715 152nd St NE 27 Marysville, WA 98271Email:[redacted]@frontier.com
 
For Inquiries Contact:
TravelerDeskPhone: (877)-202-1970
 
========================
Regards,
[redacted]
P.O. Box 1132Poway, CA 92064Email: [email protected]

Hi [redacted],I have gone through the details of the reservation and the call records. Please find the below mentioned synopsis of the situation :On April 23rd, 2015 passenger booked a flight ticket on our website from [redacted], to Cairo on the May 01st, 2015 and returning on July...

24th, 2015.as soon as his booking was confirmed he was sent a notification that he has to send us credit card authorization form along with the photocopy of both sides of the credit card, a valid US driver's license and passport page showing photograph and signature as per the requirement of our supplier.We did not receive any response from passenger's end until April 25th, when he called us and spoke with a representative and she explained to him we require these documents for credit card verification to avoid any fraudulent transaction and then we received the documents from him.However, by that time the fare was already expired as the tickets were never issued and we advised the new fare to the passenger which he was not ok with so we canceled the reservation and released the authorization code which was generated on passenger's card.Passenger was adamant to get the refund done the same day and all the representatives he has spoken with tried to explain that we have already released the amount from our end and it depends upon the bank's clearing policy as to how much time they take to show the credit on the card which usually takes up to 7-10 working days.Please note our terms and conditions clearly states that we may require the credit card holder to send the documents for verification purpose which we had requested in this scenario and we require these documents to be sent within 24 hours of making the reservation, failing to which the booking may be canceled because the fare is not guaranteed until tickets are issued.Please find our terms and conditions link : [redacted]Please be advised all the representatives the passenger has spoken with have tried to help him in the best possible way in spite of the fact that passenger was using profanity on calls.In case you have any further queries please feel free to let us know.Regards[redacted],Supervisor Customer ServiceGlobester LLC[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They did not sale me the ticket price they charged me 868.00 and the ticket was only 618.00. They cheated me out of 250.00. It dose not matter how you put it. By the way they did not send me a comfermation  until I got off the phone. I thought I was calling delta. It was not even 24hours that I noticed there was a problem. its not like I waited days to ask for my money. I am not asking for all of my money I am asking for the money that you cheated me out of.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
It does nothing to refute my assertation that GlobesterLLC does deceptive advertising & I shall respond by US Mail with enclosures to back up my claim.  Sincerely,  [redacted] W. [redacted]

Dear Sir or Madam,
 
This letter is being sent to notify you that GLOBESTER LLC. has verified the validity of this transaction.
 
 
Complaint ID # [redacted]
 
Please be advised that we have investigated this case and found that Globester LLC charged the same amount which was being offered to customer by the time of reservation.
 
On 7th Aug, 2014  Mrs [redacted] booked the travel plans. Customer booked the reservation with provided card information ,personal details, travel dates etc over the phone.
 
The Total quoted amount of $1137.96 Service Fees + [redacted] Airline Booking Amount.
[redacted]We abide the regulations of Department of Transportation and charged the valid service fee.
 
         
Customer was very well aware about the charges before charging the card.  Non-refundable tickets have no value in case of no-show or no-use.
 
[redacted]
PENALTIES:All Ticket(s) are non-refundable. All Date changes will incur penalties (change penalty PLUS any price difference between the ticketedand the new fare). Flights MUST be available for the requested Date changes. Date changes are based on availability of flights at the time of making the requested change. Any Date changes to a Ticketed Itinerary after departure MUST only be done by the airline directly. Please contact Customer Service must be contact at least 1 week in advance of the departure date to make any changes.
 
For all Air, Hotel and Car Rental bookings made through the Call Center, Globester Service Fees may vary based on complexity and time required to make the individual booking by the call center agent.
Total Non-refundable price is $1137.96 .
 
The customer has disputed $169.56 charged an agreed upon Total charge of $1137.96 .
 
The customer has been charged for taxes and fees by Globester LLC of $169.56 and  $968.40 Airline Ticket Booking Amount.
 
 
 
All processing fees are non refundable after the ticket has been issued.
 
The customer’s web [redacted]er has a valid electronic signature which is deemed valid under the Electronic Signatures in Global and National Commerce Act. The purchase can only be accepted if the customer clicks on a box agreeing to the terms and conditions prior to purchase. The IP address is logged automatically.
 
 
 
 
 
 
________________________________________________________________________________...⇄ />  
BOOKING CONFIRMAITON SENT TO CUSTOMER:-
This email confirms your verbal authorization for TravelerDesk (and/or its supplier partners) to charge the debit/credit card in the name of [redacted] ending in [redacted] and having its billing address at[redacted] in the amount of $1137.96 for the payment of airline tickets below and your agreement to TravelerDesk [redacted] of the purchase.
Dear [redacted],
Thank You for selecting TravelerDesk. Your booking(s) has been successfully completed. Please note the following information:
Flight Details:
TravelerDesk Reference Code = [redacted]
Traveler Name(s)
1. Mrs [redacted](ADULT)2. Mr. [redacted](ADULT)Cabin Class : ECONOMY CLASS
Itinerary :
Airline/Flight: [redacted]/6466Operated By: [redacted]Depart: [redacted], 11:09am, Wed, Sep 17Arrive: [redacted], 3:12pm, Wed, Sep 17Stop(s): 0
Airline/Flight: [redacted]/6239Operated By: [redacted]Depart: [redacted], 9:50am, Sun, Sep 21Arrive: [redacted], 12:10pm, Sun, Sep 21Stop(s): 0
Seat Requests
1. Mrs. [redacted](ADULT) : No Seat Selected2. Mr. [redacted](ADULT) : No Seat Selected
Meal Requests
1. Mrs. [redacted](ADULT) : No Meal Selected2. Mr. [redacted](ADULT) : No Meal Selected
Special Requests
1. Mrs. [redacted](ADULT) : No Special Request Selected2. Mr. [redacted](ADULT) : No Special Request Selected
Penalties(Per Person)
Before Departure Cancel(Not-allowed)Change(Allowed, As per Fare Rules)After DepartureCancel(Not-allowed)Change(Allowed, As per Fare Rules)
Payment Details:
Form of Payment :Credit CardBasic Fare:USD 848.38Taxes and Fees:USD 120.02TravelerDesk Service Fee :USD 169.56Grand Total:USD 1137.96
Note: TravelerDesk Service Fee will show as a separate charge from Globester LLC or Agent Fee from Globester LLC on the credit card statement.
All charges will be billed to the credit card holder below:Billed to: [redacted]Contact phone: [redacted] Contact email: [redacted] Charged to: [redacted] Your airfare is currently being processed. If paper tickets are issued, the tickets will be sent to the following address.[redacted]Email:[redacted]
 
For Inquiries Contact:
TravelerDeskPhone: [redacted]
[redacted]Email: [redacted]
 
________________________________________________________________________________...⇄ />  
Invoice:
GDS
Locator
[redacted]erId
Globester Travel
[redacted]
[redacted]
Sale Details
Airline
**
Type of Fare
Published Fare
Date of Sale
08-07-2014 2:51:51 PM
Flight Status
Ticketed
Class
Economy
Site Information
Site
Globester
IP Address
[redacted]
Pricing Details
Ticket Total
$848.38
Taxes
$120.02
Service Charge
$169.56
BPG
$0.0
Policy Premium
$0.0
Sale Total
$1137.96
Payment Information
Name
[redacted]
Credit Card
[redacted]004
Expiraton Date
02/17
Passenger Information
First
Middle
Last
Email
Secondary Email
Frequent Flyer #
Passenger Type
Gender
DOB
[redacted]
[redacted]
[redacted]
[redacted]
ADT
F
05-31-1953
[redacted]
[redacted]
[redacted]
ADT
M
08-13-1952
Address Information
Address Type
Address
City
State
Postal Code
Country
Billing
[redacted]
[redacted]
**
[redacted]
United States
Phone Information
Phone Type
Number
Billing Phone
[redacted]
Mobile Phone
[redacted]
Globester Travel Payment
Is Payment Valid
Yes
Amount
$1137.96
Flight Information
From
To
Airline
Leaving
Arriving
[redacted]
[redacted]
[redacted]
09-17-2014 11:09:00 AM
09-17-2014 3:12:00 PM
[redacted]
[redacted]
UA 6239(Y)
09-21-2014 9:50:00 AM
09-21-2014 12:10:00 PM
Ticket Information
Amount
Ticket No.
Ticket Date
$484.2
[redacted]
08-07-2014 3:09:54 PM
$484.2
[redacted]
08-07-2014 3:09:54 PM
 
 
Thanks and Regards,[redacted]Email:- [redacted] [redacted] Ext [[redacted]]
 
 
 
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company claims they have it on a recording that they did not falsify that they were in fact [redacted] airlines, they also claim these calls were very professional when in fact they were rude and as I said before  they stated the tickets I wanted at the original price were all sold out and convinced me that there were on three left for the price they sold them to me.  I asked it they were not available why were they still showing on [redacted]s website at the lower fair, they told me it took 45 minutes for the tickets to show sold out after they did sell out.  The next day the tickets were still available for the 80.00 less a piece I had seen the night before, when I called back to ask why they lied the very next morning the person I talked to was very rude and said I agreed to pay the higher price so there was nothing she would do.  She was yelling on the phone which as they claim should also be recorded.  I believe this company scammed me and their own recordings should prove it.
Regards,
[redacted]