Globester LLC

Hi,Please be advised that airline refund request already been generated at airline end.The money is with the Airline and it takes upto days to get it refund on the same form of payment.We would request you to wait or you can confirm the same from the airline with booking confirmation.Regards, [redacted] ***

Customer called the Globester call center on April 19, for an airline booking for travelersAgent made the requested booking and after proper authorization charged customer’s credit card to issue the ticketsAn email confirmation showing details of the booking and then another email with the ticket numbers were sent to the customer (see enclosed below) Customer has complained that we did not provide ticket numbersPlease see the ticket numbers in the second emailNames are entered correctly as airline will not allow the customer to travel if the names are entered correctlyCustomer has already flown on Jun 8, Additionally, the email clearly suggest customer to call the airline to confirm seats and baggage information directly from the airlineAs domestic airlines charge for specific seating and baggage, we would have charged the same if they would have requested from the agent as well We did not receive any email from the customer requesting for the sameAs per our investigation, agent provided all the information to the customerCustomer is unhappy that they had to pay for the seats and baggageIt is an airline policy and there is nothing we could do to change that Regards, [redacted]

Dear Customer,Please be advised Airline fares are only valid once issued.Airfares are keep fluctuating even if we hold the seats.Please visit our terms and conditions which clearly indicates FAQ http://www.globester.com/terms.jsp.Regards, [redacted] ***

Dear Customer, We do apologize for the delay in refund, However refund was pending due to airline Please be advised that refund for your reservation is finally done after chasing so many times from the airlineWe kindly request you to wait 1-Months to get your money reflect in your bank account For any further queries/ clarifications, You can call direclty to the Ailrine on 1-800-433-to check your refund status for your tickets Thank You [redacted] Globester Support

Dear Revdex.com representative;
RE: ID ***, I wish to state the followingIn Globester's most recent retort, it is statedthey get the lowest possible fares for the airlinesThat is nice, how about doing the same forthe customerI have attached-documents that show Globester cleverly & to the unwittingly, give sublimeindications that they are or have affiliation to *** AirlinesThe toll free number is to anagent in IndiaOn one of the documents, a United Airline reference code is indicated & UnitedAirlines E- ticket number is also shownI thought I was flying on ***, anyway that is what Ipaid dearly forI firmly believe this is how the scam worksCustomer calls toll free number & talks to someonein India, not realizing he/she on the other end is an agent of GlobesterCustomer agrees, as Idid, to extra fees & taxes, as I was toldAgent, using credit card of customer, pur***s airlinetickets at stated airline official website pricesShort time later agent calls customer & statesbank denied extra charge for fees & taxes & requests another credit card number which in mycase I regretfully providedIn paragraph two of Globester reply, it is stated that Globester does sell any airline ticketsJustwhat does that mean?
Never in my life have I been treated so shabbily by a purported Revdex.com, lA TAM ,ASTA & ARCaffiliated member *** ***
PS: I pesonally visited *** Bank & they deny refusing payment on the extra fees

Dear Revdex.com,*** *** (Customer) purchased a round trip
air
ticket with us on Feb 28th, 2014 From *** ***
*** * *** *** *** *** * *** itinerary was with
*** ***. We issued and emailed an E-ticket for all segments and
sent them E-ticket confirmation to *** but *** had
already purchased the new ticket from Airline directly.
On March 4th *** called us to
cancel the booking on that advised that the tickets are
non refundable and now its very late to void the tickets
after that customer dispute on charged amount and got full
amount back from us through *** as he has already made booking with the airline
directly Now there is no action
pending from our side, further Globester don’t have any pending amount or
formalities to *** ***
(Customer)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** The company resolved the issue to my satisfaction. I think your letter made all the difference. Thank you

Dear ***:
We have now investigated the matter raised by Mr*** regarding a
refund for the airline tickets he had booked through GlobesterHe made a reservation for travelers on June 5th, for travel from Atlanta to Cebu traveling on Jun 20th and returning on Jul 11th, 2015.
As per Mr*** request, reservations were made and tickets were issuedPlease see the enclosed confirmationsAs the ticketing e-mail suggests these tickets were non-refundableAfter authorizing payment and receiving the ticket numbers, Mr*** asked to cancel these ticketsAs told to Mr*** at that time that these tickets are non-refundable and we could not cancel the tickets and he will be responsible for these charges.
Mr*** canceled his credit card, he also filed a chargeback with his credit card companyNot only we had to pay to our supplier for the tickets, we also had to pay to the credit card company during the time they investigated the matterCredit card after looking at the documentation also agreed with us that Mr*** purchased non-refundable tickets and unfortunately money can not be refunded as we had already paid to our supplier to issue the non-refundable tickets.
As per our investigation, we believe that we did everything as requested by Mr***He was further informed that once ticketed, tickets were non-refundableHe authorized to issue these tickets and then asked to cancel these tickets which we could not do.
Since we have paid the money to our supplier, which in turn paid the money to the airlines, there is nothing we can do to refund the money for these tickets at this pointRegards,
*** ***

A company that has lied to me, misrepresented itself to me, and is also incredibly poorly managed and supervised After one travel agent assured me my airline ticket was changed for a fee of $- $for changing the tkt and $for the difference in airfare - another agent told me it would be another $because in the 3/of second it took to book the change the price changedThis was not mentioned anywhere in our correspondence I refused to pay and began the process of canceling the payments and changing my credit card #The next day I spoke to the original travel agent who assured me everything was fine and gave me the airline confirmation code It was true - the ticket had been booked for the fee originally stated I cLled the airline to make sure this was handled on their end and found out - they received the $change fee and because there is no difference in ticket price that was the entire amount So globster was going to take the $and pocket it while telling me it was the change in fareUse this company at your own risk and expect to be jerked around and ripped off

Dear ***,We have now investigated Ms*** complaint. Ms*** called Globester Call Center to make a reservation as she mentioned in her complaintAirline pricing changes frequently and a number of times call center receives calls as people need assistance to make
reservations for various reasonsIn a number of circumstances seat availability at a particular price online is behind the real seat availabilityIt is more accurately reflected in GDS (Global Distribution Systems) which agents use to make reservations. At the time of the call, agent was unable to find the pricing on-line on our website but after doing searches on multiple GDS was able to get that pricing on the GDSAgent was transparent with Ms*** that online he could not guarantee the seatsHe also told her to book it online herselfOnce he was able to confirm seats at the lowest price he could find, he told the total priceAfter Ms*** agreed to purchase the ticket, she provided her credit card and authorized the charge. We understand that if someone makes a booking online there may or may not be a service fee charged by the websiteSince the agent spent over an hour helping MsSturnolo he charged a service feeService fees are based on time and effort taken by the agent to make a reservationFurthermore as per DOT guidelines, Agents are not allowed to give a breof the fees rather give the total fare to the travelerIn this case, Agent followed the DOT guidelinesHe clearly told her the itinerary, gave her the total price and after she agreed to the price, then only agent charged the card to issue the tickets.It is very possible that the pricing Agent was able to secure on the GDS came back online due to other cancellations or airline releasing more seats at that price onlineIf the price would have increased, she would not have agreed to pay higher amount either. Ms*** called the agent back regarding the same issueAgent was co-operative with her and already provided a $refund from the service feeAt this point we feel that the Agent followed the right procedure and guidelines, assisted Ms*** and only after her approval charged the card. As Mentioned above, Agent has already refunded $to Ms*** credit card as courtesy and we can not refund any additional money.Regards,*** ***

Dear Revdex.com,
Please be advised that Globester have never hided anything from any customerWe have already sent the notification emails to customer for the total price to customer before issuance the ticketOnce the ticket gets issued thereafter E-ticket confirmation email sent to customer with Itinerary details
Airline prices are keep fluctuating and not guaranteed once issuedIt depends upon the season,festivals and weekdays/weekend periods
Customer is charged for the correct amount and all the charges made by Globester LLC are valid including ticket price and service fee to get the deal fare with the reasonable price
Relevant documents have already presented earlier in the email trail
Regards,
*** ***

In March we were on a cruise where the whole family got ill When we arrived at port, we Googled and called what we thought was a Delta Airline phone number to book tickets to go home early Only later did we understand the phone number was not Delta, but another company, evidently Globester Upon arrival at the airport, Delta told us that had absolutely no record of any tickets being purchased After Delta pulled in multiple Supervisors, with still no visibility to a purchased ticket, we called Globester and communicated that no tickets had been issued Due to all the issues, we ended up missing our intended flight After having to spend the night in an airport hotel at our expense, we still had no tickets the next morning We again called Globester and told them we expected no charges, as they did not deliver us any tickets We then purchased tickets directly from Delta and came home
We disputed their credit card charge since THEY DID ABSOLUTELY NOTHING FOR US!!
Last month, we were surprised to be contacted by a collection agency in Dallas We wound up paying the $charge to have my wife's credit show that the bill was eventually paid in full The agency said that they'd send a conformation, but they never did We also explained the situation to the agency, and they just said that we needed to pay the amount to clear my wife's credit (which is impeccable, BTW) The agent that we dealt with added that he doesn't like to deal with this company either!
We plan to contact our state (MN) attorney general, as well as the CA attorney general to complaint about these rip-off artists!

We have completed an investigation into the matter.Mr*** purchased Round-Trip Airline Tickets to travel from Tucson to Seattle on Jul 23, returning on Jul 27, Mr*** authorized the agent to charge $3,for the tickets on his credit card and issue the ticketsMr***
suggest that Globester phone number was shown on Alaska Airlines websiteThat is incorrectGlobester phone number is not listed on Alaska websiteFor Mr*** to call Globester call center, he has to visit the Globester websiteFurthermore, if someone calls Globester Call Center, an automated message clearly says, Thank you for calling Traveler DeskFor new reservation, press for customer support, press Same prompt “Thank you for calling Traveler Desk” is repeated by the agent who attends the callAdditionally, as per the enclosed emails, it is very clear that he did not book the tickets with Alaska Airlines.Mr*** also suggests that he saw a round-trip price of $2,on Alaska Airlines website but still proceeded to purchase a ticket for $3,from the agentHWe can not tell what price was offered by Alaska Airlines for these tickets, all we can confirm that he agreed with the price of the ticket and only after his authorization of the ticket amount credit card was charged and tickets were issuedIn the booking email and the ticketing e-mail as well as in terms and conditions link in the booking e-mail, it clearly states that these tickets were non-refundablePlease see enclosed.On May 2, 2015, Mr*** called the call center to cancel these tickets and refund the money to himAgent who spoke with Mr*** told Mr*** that tickets were non-refundableMr*** called again on July 17, to cancel the ticketsAgent he spoke with made a mistake in looking up the fare rules and told him that tickets can be canceled with a $ticket penaltyAfter realizing that the Agent had looked up the change penalty, Mr*** was informed that these tickets were non-refundableMr*** called his credit card company and initiated a chargeback for $(charged by the agent for the cancellation)His credit card company paid amount of $back to Mr*** after deducting from Globester bank account.As per our investigation, agent made the requested reservation, charged the authorized amount and issued the tickets as agreed at the time of the purchase Globester LLC did not deceive Mr*** and followed all the terms of the purchaseAs these tickets were non-refundable, no refund is due to Mr***.Regards,*** ***
*** *** * *** *** ***

Hi,Please be advised that we have charged the exact price which was been offered to you by the time of making the reservation over the phone.You have made two reservation.Payment details are here below including our service fee.Payment Details: Form of
Payment :Credit CardBasic Fare:USD 0.0Taxes and Fees:USD 99.47TravelerDesk Service Fee :USD 150.0Grand Total:USD 249.47Note: TravelerDesk Service Fee will show as a separate charge from Globester LLC or Agent Fee from Globester LLC on the credit card statement.===================================Payment Details: Form of Payment :Credit CardBasic Fare:USD 803.0Taxes and Fees:USD 639.2TravelerDesk Service Fee :USD 240.0Grand Total:USD 1682.2Note: TravelerDesk Service Fee will show as a separate charge from Globester LLC or Agent Fee from Globester LLC on the credit card statement

Dear ***,We have now investigated the matter and found that agent informed Mr*** that the names can not be changed on the ticketsHe further explained to him that he will cancel the ticket with Delta and issues a new ticketHe charged Mr***’s credit card a $cancellation fee which
Delta charges to cancel a ticket He also assisted Mr*** with a new ticket for the traveler as requested by Mr***As per our internal discussion with the agent, he issued the new ticket but since it was a group ticket he could not cancel the ticketHe forgot to refund the money he had charged for the cancellation feeWe will be refunding $to Mr***’s credit cardRefund will reflect on his credit card within the next billing cycle.We apologize for the inconvenience.Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait to make sure no charge is made to my credit card by the business
Regards,
*** ***

Dear Sir or Madam,
0px; margin-bottom: 0px">This letter is being sent to notify you that GLOBESTER LLC. has verified the validity of this transaction
Complaint ID # ***
Please be advised that we have investigated this case and found that Globester LLC charged the same amount which was being offered to customer by the time of reservation
On 9th Oct, 2014 Mrs *** * *** booked the travel plansCustomer booked the reservation with provided card information ,personal details, travel dates etc over the phone
The Total quoted amount of $***We abide the regulations of Department of Transportation and charged the valid service fee
Customer was very well aware about the charges before charging the card. Non-refundable tickets have no value in case of no-show or no-use
***
PENALTIES:All Ticket(s) are non-refundableAll Date changes will incur penalties (change penalty PLUS any price difference between the ticketedand the new fare)Flights MUST be available for the requested Date changesDate changes are based on availability of flights at the time of making the requested changeAny Date changes to a Ticketed Itinerary after departure MUST only be done by the airline directlyPlease contact Customer Service must be contact at least week in advance of the departure date to make any changes
For all Air, Hotel and Car Rental bookings made through the Call Center, Globester Service Fees may vary based on complexity and time required to make the individual booking by the call center agentTotal Non-refundable price is $
The customer has complaint about $3584.70 charged an agreed upon Total charge of $3584.70
The customer has been charged for taxes and fees by Globester LLC of $and $Airline Ticket Booking Amount
All processing fees are non refundable after the ticket has been issued
The customer’s web order has a valid electronic signature which is deemed valid under the Electronic Signatures in Global and National Commerce ActThe purchase can only be accepted if the customer clicks on a box agreeing to the terms and conditions prior to purchaseThe IP address is logged automatically
________________________________________________________________________________...⇄ /> BOOKING CONFIRMAITON SENT TO CUSTOMER:-
Booking Status from TravelerDesk : *** - *** *** ( PUBLISHED FARE )
ReplyReply allForward
Mark as unreadTS
Travelerdesk Support
Fri 10/10/12:PM
Sent Items
To:***
This email confirms your verbal authorization for TravelerDesk (and/or its supplier partners) to charge the debit/credit card in the name of *** * *** ending in *** and having its billing address at *** * *** *** *** *** *** in the amount of $3584.70 for the payment of airline tickets below and your agreement to TravelerDesk *** *** *** of the purchaseDear *** *,
Thank You for selecting TravelerDeskYour booking(s) has been successfully completedPlease note the following information:
Flight Details:
TravelerDesk Reference Code = ***
Traveler Name(s)
Mrs *** * ***(ADULT)Mr. *** * ***(ADULT)Ms. *** * ***(ADULT)Ms. *** * ***(ADULT)Mr. *** * ***(ADULT)Ms. *** * ***(ADULT)Mr. *** * ***(ADULT)Cabin Class : ECONOMY CLASS
Itinerary :
Airline/Flight: *** ***Operated By: *** ***Depart: *** *** ***, 11:40pm, Sun, Oct 26Arrive: *** *** ***, 6:52am, Mon, Oct 27Stop(s): Airline/Flight: *** ***/***Operated By: *** ***Depart: *** *** ***, 10:05am, Mon, Oct 27Arrive: *** *** ***, 1:14pm, Mon, Oct 27Stop(s): Airline/Flight: *** ***/***Operated By: *** ***Depart: *** *** ***, 9:05am, Wed, Nov 19Arrive: *** *** ***, 10:22am, Wed, Nov 19Stop(s): Airline/Flight: *** ***/***Operated By: *** ***Depart: *** *** ***, 11:20am, Wed, *** **Arrive: *** *** ***, 3:17pm, Wed, *** **Stop(s): Seat Requests
Mrs*** * ***(ADULT) : No Seat SelectedMr*** * ***(ADULT) : No Seat SelectedMs*** * ***(ADULT) : No Seat SelectedMs*** * ***(ADULT) : No Seat SelectedMr*** * ***(ADULT) : No Seat SelectedMs*** * ***(ADULT) : No Seat SelectedMr*** * ***(ADULT) : No Seat Selected
Meal Requests
Mrs*** * ***(ADULT) : No Meal SelectedMr*** * ***(ADULT) : No Meal SelectedMs*** * ***(ADULT) : No Meal SelectedMs*** * ***(ADULT) : No Meal SelectedMr*** * ***(ADULT) : No Meal SelectedMs*** * ***(ADULT) : No Meal SelectedMr*** * ***(ADULT) : No Meal Selected
Special Requests
Mrs*** * ***(ADULT) : No Special Request SelectedMr*** * ***(ADULT) : No Special Request SelectedMs*** * ***(ADULT) : No Special Request SelectedMs*** * ***(ADULT) : No Special Request SelectedMr*** * ***(ADULT) : No Special Request SelectedMs*** * ***(ADULT) : No Special Request SelectedMr*** * ***(ADULT) : No Special Request Selected
Penalties(Per Person)
Before Departure Cancel(Not-allowed)Change(Allowed, As per Fare Rules)After DepartureCancel(Not-allowed)Change(Allowed, As per Fare Rules)
Payment Details:
Form of Payment :Credit CardBasic Fare:USD 2666.02Taxes and Fees:USD 918.68Grand Total:USD Note: TravelerDesk Service Fee will show as a separate charge from Globester LLC or Agent Fee from Globester LLC on the credit card statementAll charges will be billed to the credit card holder below:Billed to: *** * ***Contact phone: Contact email: *** Charged to: *** Your airfare is currently being processedIf paper tickets are issued, the tickets will be sent to the following address.*** * *** ** *** ** ***Email:***
For Inquiries Contact:
TravelerDeskPhone: ***
*** *** *** ** ***Email: ***
________________________________________________________________________________...⇄ /> Invoice :
GDS
Locator
OrderId
Globester Travel
***
***
Sale Details
Airline
UA
Type of Fare
Published Fare
Date of Sale
10-09-6:31:PM
Flight Status
Ticketed
Class
Economy
Site Information
Site
Globester
IP Address
***
Pricing Details
Ticket Total
$Taxes
$Service Charge
$BPG
$Policy Premium
$Sale Total
$Payment Information
Name
*** * ***
Credit Card
***
Expiraton Date
08/Passenger Information
First
Middle
Last
Email
Secondary Email
Frequent Flyer #
Passenger Type
Gender
DOB
*** *
***
***
***
ADT
F
***
*** *
***
***
ADT
M
***
*** *
***
***
ADT
F
***
*** *
***
***
ADT
F
***
*** *
***
***
ADT
M
***
*** *
***
***
ADT
F
***
*** *
***
***
ADT
* ***
Address Information
Address Type
Address
City
State
Postal Code
Country
Billing
*** * *** **
***
**
***
United States
Phone Information
Phone Type
Number
Billing Phone
***
Mobile Phone
***
Globester Travel Payment
Is Payment Valid
Yes
Amount
$Flight Information
From
To
Airline
Leaving
Arriving
***
***
** ***
10-26-11:40:PM
10-27-6:52:AM
***
***
** ***
10-27-10:05:AM
10-27-1:14:PM
***
***
** ***
11-19-9:05:AM
11-19-10:22:AM
***
***
** ***
11-19-11:20:AM
11-19-3:17:PM
Ticket Information
Amount
Ticket NoTicket Date
$***
10-10-5:02:PM
$***
10-10-5:02:PM
$***
10-10-5:02:PM
$***
10-10-5:02:PM
$***
10-10-5:02:PM
$***
10-10-5:02:PM
$***
10-10-5:02:PM
Thanks and Regards,*** *** *** *** *** ***Email:- ***
Phone:- *** Ext [***]
"No Pain No Gain"
This transmission is intended only for the use of the individual or entity to which it is addressedIt may contain privileged and/or confidential informationIf the reader of this message is not the recipient, you are hereby notified that any disclosure, distribution or copying of this information is strictly prohibitedIn addition, any confidential information contained in this transmission must be safeguarded against unauthorized releaseIf you receive this in error, please contact the sender and delete the material from your computer

Hi,Please be advised that Airline fares are not guaranteed until ticketedWe are using the Global system where we can book the tickets.Tickets are only guaranteed if all information verified and fare is valid on the booking hold by us.Airline Airfares are keep fluctuating until issuance of the ticketPlease refer to our company terms and conditions for more information.http://www.globester.com/terms.jspAirline ticket prices are not guaranteed until ticketedWe will notify you within hours of purchase in case of any issue with the credit-card payment.For security measures all issued tickets will only be mailed to the billing address of the Credit Card holder.Regards,*** ***

Dear Customer,We really regret for the inconvenience which you have faced.We have investigated the case and came to the conclusion that you have booked the nonrefundable airline ticket from globester as we have already mentioned this in the E-ticket sent to you on your email ID.If you have called
within hours of booking the ticket, we should have refunded you the base fare amount but you have called after hours that's why we are unable to process any refund.We have enclosed the E-Ticket sent to you on your email id in which the cancellation policy is mentioned. If you have further concern you can reach us at 1-888-206-2080__________________________________________________________________...⇄ Sent To Customer on Customer Email ID:[email protected] 5/14/2:PMInboxTo:***[email protected];Cc:Travelerdesk Support;Get more add-insAction ItemsDear *** , Thank You for selecting TravelerDeskTicket(s) issued for this itinerary are E-Ticket(s)Please make sure to take the itinerary(enclosed below) and e-ticket # for check in at the airport along with the valid state or federally issued identification (e.gdriver license, passport etc.). We advise that you again confirm itinerary, seat assignment, special meal requests (if any) and luggage weight allowances (a number of airlines have recently made changes to the luggage weight limits) directly with the airlines (Airline Phone Numbers)hours prior to the departure dateWe look forward to helping you again with your all future travel plans.TravelerDesk Reference Code = ***United Airlines Reference Code = Ticketing Type:E-Ticket*** *** United Airlines Ticket#:***--------------------------------------------------CABIN CLASS :ECONOMY CLASS--------------------------------------------------ItineraryAirline/Flight: American Airlines(AA)/***Operated By: American Airlines(American Airlines)Depart: *** 7:pm Sun, Jun 14Arrive: ***, 9:pm Sun, Jun 14Stop(s): 1Airline/Flight: American Airlines(AA)/***Operated By: American Airlines(American Airlines)Depart: ***, 10:pm Sun, Jun 14Arrive: ***, 11:pm Sun, Jun 14Stop(s): 1--------------------------------------------------Change/Cancellation Policy:Tickets are non-refundableA change or cancellation request (if allowed by the airlines) must be received by TravelerDesk at least hours prior to the departure date in writing by e-mail from the same e-mail address used for making the booking.TravelerDesk will not be responsible for not able to make changes or cancel any airline tickets for requests made within hours of the departure dateAll cancellation requests for flights departing on Sat,Sun or Mon must be received latest by Friday PM PSTIn case paper tickets were issued, tickets must be received by TravelerDesk before any cancellation or changes will be made to such itineraries.Change/Cancellation Penalties:For all Cancellation requests can be submitted by calling us at 1-877-202-1970.All changes or cancellations (if allowed) require a change or cancellation penaltyExact penalties will be provided once a change or cancellation request has been made.Additionally, all change requests require payment of fare difference(fare for the new travel date minus the original fare) in addition to the change penalty.Change Requests:Only travel date changes are allowed between the same origin and destination cities.Thank You,TravelerDeskPhone: (877)-202-1970P.OBox 1132Poway, CA 92074 www.travelerdek.comThanks & Regards,Customer SupportGlobester LLC

Dear Sir or Madam,
This
letter is being sent to notify you that GLOBESTER LLChas verified the validity of this transaction
Please be advised that we have investigated this case and found that Globester LLC charged the same amount which was being offered to customer by the time of reservation
On 28th Nov, 2015 Ms *** *** booked the travel plansCustomer booked the reservation with provided card information ,personal details, travel dates etc over the phone
The Total quoted amount of $148.40USD***We abide the regulations of Department of Transportation and charged the valid service fee
Customer was very well aware about the charges before charging the card. Non-refundable tickets have no value in case of no-show or no-use
***
?
PENALTIES:All Ticket(s) are non-refundableAll Date changes will incur penalties (change penalty PLUS any price difference between the ticketedand the new fare)Flights MUST be available for the requested Date changesDate changes are based on availability of flights at the time of making the requested changeAny Date changes to a Ticketed Itinerary after departure MUST only be done by the airline directlyPlease contact Customer Service must be contact at least week in advance of the departure date to make any changes
For all Air, Hotel and Car Rental bookings made through the Call Center, Globester Service Fees may vary based on complexity and time required to make the individual booking by the call center agent?
Total Non-refundable price is $
The customer has been charged for taxes and fees by Globester LLC of $and Car Booking Amount of $135.41
All processing fees are non refundable after the ticket has been issued
The customer’s web order has a valid electronic signature which is deemed valid under the Electronic Signatures in Global and National Commerce ActThe purchase can only be accepted if the customer clicks on a box agreeing to the terms and conditions prior to purchaseThe IP address is logged automatically
As a result of this audit, we are asking ARC to obtain for the aforementioned fee of $
We had already notified customer with the total price, booking date and customer’s detail through email which is pasted below for your reference
For Inquiries Contact:
TravelerDeskPhone: ***
*** *** *** ** ***Email: ***
________________________________________________________________________________...⇄ /> E-Ticket sent to customer email ID:
*** Car Reservation in *** From Globester.com
ReplyReply allForward
Mark as unreadSU
***
Sun 9/28/4:PM
EMAILS DONE
To:***
Cc:Globester Support;
Get more appsAction Items
Dear *** ***,
Thank you for choosing Globester for your travel plans! We know that you have a choice in making travel purchase and we appreciate your businessPlease take the Reference Code and a Picture ID (valid Driver's License or Passport) to the rental location belowCar Rental Order Number: ***
Car Rental Confirmation Number: ***
Car Rental Reference Code: ***
Your car information is listed below
Name:Ms *** ***
Address:*** *** *** **
City:*** ***
Postal Code :***
Phone :***
Rental Company:*** ***
Car Class:Compact Or Similar Car
Allotted Mileage:Unlimited
Pickup Date:Sat, Oct 25, 02:PM
Pickup Location:*** ***
*** *** * *** *** *** * *** *** ***, *** *** ***
Return Date:Fri, Oct 31, 10:AM
Return Location:*** ***
Estimated Total:$148.40USD
Transaction Fee:$Payment Notes:
DEBIT CARDS IN ORDER TO USE A DEBIT CARD AS A METHOD OF PAYMENT AT TIME OF RENTAL THE FOLLOWING POLICY MUST BE MET - DEBIT CARD MUST HAVE A VISA, MASTER CARD OR DISCOVER LOGODEBIT CARD AND DRIVERS LICENSE MUST BE IN SAME NAMERENTERS MUST PRESENT A RETURN AIRLINE TICKET/CONFIRMATION, ACTUAL OR ELECTRONIC TICKET IN RENTERS NAME, OR IF YOU DO NOT PRESENT A RETURN AIRLINE TICKET/CONFIRMATION OR YOUR PRIMARY RESIDENCE IS WITHIN MILES OF THE RENTAL LOCATION FOX WILL CHECK YOUR CREDIT THROUGH EQUIFAX CREDIT INFORMATION SERVICESTHE INQUIRY IS POSTED ON THE CUSTOMERS CREDIT REPORT AND MAY HAVE AN EFFECT ON THE CUSTOMERS CREDIT EVALUATIONIN THE EVENT THAT A CUSTOMERS CREDIT INQUIRY FAILS TO MEET OUR DEBIT CARD CRITERIA, THE CUSTOMER WILL NOT BE ALLOWED TO RENT UNLESS THEY PROVIDE A MAJOR CREDIT CARD IN THEIR OWN NAMEADDRESS AS STATED ON RENTERS VALID DRIVERS LICENSE WILL BE REFERENCED TO DETERMINE RENTERS PRIMARY RESIDENCE DEBIT CARD MUST HAVE AVAILABLE FUNDS OF - RETURN AIRLINE TICKET - ESTIMATED AMOUNT OF RENTAL CHARGES PLUS USD/ALL FUNDS ARE TAKEN AS A DEPOSIT AT TIME OF RENTAL CREDIT CARD INQUIRY THRU EQUIFAX - USD/PLUS ESTIMATED AMOUNT OF RENTAL CHARGES TO BE TAKEN AS A DEPOSIT AT TIME OF RENTALUPON RETURN OF THE VEHICLE UNUSED FUNDS WILL BE RETURNED THROUGH THE CREDIT CARD PROCESSORDUE TO YOUR BANKS PROCESSING STANDARDS FOR DEBIT CARD TRANSACTIONS IT CAN TAKE UP TO DAYS FOR A CREDIT TO APPEAR ON YOUR ACCOUNTFOX WILL NOT BE RESPONSIBLE FOR ANY RETURNED CHECKS OR INSUFFICIENT FUND CHARGES OR BANK FEES RELATED TO THIS PROCESSNOTE, RENTAL ON A CREDIT INQUIRY IS PERMITTED OF VEHICLE CLASSES ECONOMY, COMPACT, MIDSIZE, STANDARD, FULL SIZE AND MINIVAN ONLYNOTE, FOX DOES NOT ALLOW RENTALS USING A DEBIT CARD TO- RENT VEHICLES CLASSIFIED AS CONVERTIBLE, PREMIUM, LUXURY, FOUR WHEEL DRIVE, OR SPECIALTY SPORTSADD ADDITIONAL DRIVERS TO THE RENTAL AGREEMENT OUR DEBIT CARD POLICY COMPLIES WITH ALL APPLICABLE U.SFEDERAL AND STATE LAWSPREPAID CARDS PREPAID VISA/MASTERCARD IS NOT ACCEPTED AS A FORM OF PAYMENT AT TIME OF RENTALMAJOR CREDIT CARDS VALID DRIVERS LICENSE AND CREDIT CARD MUST BE IN THE SAME NAMECREDIT CARD MUST HAVE AVAILABLE FUNDS OF ESTIMATED AMOUNT OF RENTAL CHARGES PLUS USD/AT TIME OF RENTAL CREDIT CARD FUNDS WILL BE TAKEN AS DEPOSIT AGAINST RENTAL CHARGESALL REQUIRED AVAILABLE FUNDS WILL BE CAPTURED AS A DEPOSIT AT TIME OF RENTALUNUSED FUNDS WILL BE RETURNED THROUGH THE CREDIT CARD PROCESSOR AFTER VEHICLE RETURNDUE TO BANK PROCESSING IT CAN TAKE BETWEEN TO DAYS TO APPEAR ON YOUR ACCOUNT WHEN USING THIS FORM OF PAYMENTNOTE, WE DO NOT ACCEPT THE MINIATURE KEY TAG STYLE CREDIT CARDSPAYMENT AT CAR RETURN DEBIT CARDS, PREPAID VISA/MASTERCARD, AND CASH ALWAYS ACCEPTED AS PAYMENT UPON RETURNCASH RENTALS IN ORDER TO UTILIZE CASH, AS OPPOSED TO MAJOR CREDIT CARD, AS A QUALIFYING METHOD OF PAYMENT AT TIME OF RENTAL, THE FOLLOWING SEVEN CONDITIONS MUST BE SATISFIED - HAVE A RESERVATION - AVAILABLE ON RENTAL OF VEHICLE CLASS ECONOMY THRU FULL SIZE ONLYPRESENT A CURRENT VALID PASSPORT FROM A COUNTRY OTHER THAN THE UNITED STATESPRESENT A VALID INTERNATIONAL LICENSE ALONG WITH A CURRENT VALID LICENSE FROM SAME COUNTRY AS PASSPORTPRESENT A RETURN AIRLINE ITINERARY WITH CONFIRMATION OF RETURN TRAVEL DATEVEHICLE MUST BE RETURNED PRIOR TO RETURN DATE AND TIME OF DEPARTURE AS STATED ON FLIGHT CONFIRMATION ITINERARYIN U.SCURRENCY, LEAVE A CASH DEPOSIT OF USD/PLUS ESTIMATED AMOUNT OF RENTAL CHARGESA U.SCONTACT PHONE NUMBER - AN OPERATING PHONE TO BE CONTACTED IN CASE OF EMERGENCY WHILE THE VEHICLE IS ON RENTUNUSED FUNDS WILL BE MAILED BACK TO CUSTOMER WITHIN WEEKS AFTER CAR RETURNNOTE, CASH IS NOT ACCEPTED AS A METHOD OF PAYMENT AT IME OF RENTAL AT OUR PHOENIX AZOR OAKLAND CALOCATIONSSPECIAL/PREMIUM ELITE VEHICLES MAY BE AVAILABLE AND WOULD REQUIRE A MAJOR CREDIT CARD WITH AVAILABLE FUNDS OF USD/PLUS THE ESTIMATED CHARGES TAKEN AS DEPOSIT AT TIME OF RENTALNO DEBIT / CHECK CARDS OR CASH RENTALSMINIMUM AGE IS AND VEHICLES MUST BE RETURNED TO THE RENTING LOCATIONCOMMISSION IS PAID UPON COMPLETION OF RENTALS PERCENT COMMISSION ON STANDARD RENTALS PERCENT COMMISSION ON GOVERNMENT RENTALS PERCENT COMMISSION ON CORPORATE RENTALS
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