Sign in

GLOSSYBOX

Sharing is caring! Have something to share about GLOSSYBOX? Use RevDex to write a review
Reviews GLOSSYBOX

GLOSSYBOX Reviews (97)

Revdex.com: At this time, I have not been contacted by Glossybox.com regarding complaint ID [redacted] Sincerely, [redacted]

GLOSSYBOX (GLOSSYBOX)Aug *, 22:02Hello [redacted] ,We do apologize if you've sent in emails and [redacted] messages regarding this issueUnfortunately, we are not able to find them in our systemIf you have a ticket number (given in the automated response), we would be happy to have our IT team investigate.In regards to our payment method system, our terms and conditions state: "Our system is only equipped to accept one payment method at a timeIf your account has multiple payment options on file and there is a payment error, the transaction may default to the most recently used payment method." It seems this is what happened when you used your husband's card for the gift boxThe plan then defaulted to that specific credit card moving forward.Sadly, if we had received your previous messages, we would have been able to fix the issue soonerAgain, we apologize for this convenience, but hope this information was helpfulPlease let us know if you have any other inquiries.Sincerely yours,from GLOSSYBOXAttachment(s)T&C-payment method.png

There must have been a change in management because this company is not what it once was! Ordered the holiday box back in OCTOBER and was JUST advised today that there was an issue with my payment and I wouldn't be receiving itmeanwhile when I emailed them last week inquiring about it, it was on its way!!! Way better box for way less moneyNice products, but when something like this happens to you, it just leaves a bad tasteStupid me prepaid for the entire year already toowill be sure to cancel before the next term starts I am so dissapointed that I will not be recieving this box as a gift for my momWould really love to get refunded for the balance of the year's unshipped boxes and cut all ties- but "their system wont let them"

Revdex.com: At this time, my complaint, ID [redacted] regarding Glossybox.com has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***

[redacted] *** [redacted] [redacted] Hello ***, Sorry for any confusion! It seems the issue was due to a typo in the email address (see attached for the email communication)The email address was fixed after the last email message receivedPlease let us know if you have any further questions or concernsSincerely yours, from GLOSSYBOX Attachment(s) [redacted]

Hello, A replacement for the September Box was shipped and deliveredPlease see attached for documentationWe hope this clarifies! Please let us know if there are further questions or concernsSincerely yours, from GLOSSYBOX [redacted]

Hello, As stated in the email to the customer on June **, 2014, the customer was refunded for all three boxes on June *, Please see attached for support documentationWe hope this helps clarify! Sincerely yours, from GLOSSYBOX [redacted]

[redacted] *** [redacted] Hello, Sorry for any misunderstanding! We did speak to the customer the first week of FebruaryWe ship the boxes within business days from payment (which is stated in our terms and conditions)The January Box was charged on and shipped on According to [redacted] Tracking # [redacted] , the box was delivered on 2/*/The customer explained she still did not receive the box, so we gave her a credit for a free future monthly box, which she was happy withPlease see attached for the documentation needed Sincerely yours, from GLOSSYBOX Attachment(s) [redacted]

[redacted] [redacted] [redacted] [redacted] [redacted] *** Hello ***, The order was refunded on and the duplicate subscription plan was cancelledPlease see attached for support documentationWe hope this clarifies! Sincerely yours,from GLOSSYBOX [redacted]

[redacted] *** [redacted] GLOSSYBOX (GLOSSYBOX) [redacted] ***Hello,This customer's plan was cancelled, and the two boxes she was charged for were refundedPlease see attached for necessary documentationWe hope this clarifies any confusion!Sincerely yours,from GLOSSYBOXAttachment(s) [redacted]

Hello, We do apologize if the customer sent in emails and [redacted] messages regarding this issueUnfortunately, we are only able to find one message in our system on June **, The original box shipment did have postage on it, but the apartment number was missing due to a warehouse errorThis is why the box was returnedWe offered to send a replacement box right away, as well as provided a new $gift card (not an expired one) in the body of the email responseHowever, the customer did not want what was offeredAs requested, we processed a refund for the returned box (May), as well as for the box that was charged after the fact (June)Please see attached for support documentationWe hope this clarifies! Sincerely yours, from GLOSSYBOX [redacted]

Revdex.com: RE: complaint ID [redacted] I disputed the charge with [redacted] (the payment source used) and was issued a refund today This of course was a last resort and doesn't speak well of Glossybox I think they are scam artists Sincerely, [redacted]

I just have to say how terrible I think this company isThe products were great, sure, no one can dispute thatBut I am horrified at the abysmal customer service (if you can even call it that), especially that I cannot get anyone on the phone (and I've tried over times, at different times of day) or get intelligent and reasonable responses by emailI was told my May subscription box had been shipped on 5/**, then after checking the tracking information a few days later, it showed that a notice had been left for me on 5/** There was no notice left and my apartment complex office had no idea about it either(My glossyboxes have ALWAYS come to my apartment complex office before)So I tried to call Glossybox, tried emailing, tried [redacted] messaging--NothingThen I get a response days later from Glossybox saying that I need to contact the [redacted] to arrange a redelivery, since I'd "missed the notice." I called [redacted] and they tell me that my package has already been sent back to Glossybox At that time I requested a refund and got no responseAnd on top of that, I decided to cancel my service with them because of this whole delivery messI did, and received notice that I was no longer signed up with them, however my credit card was charged AGAIN for my June subscription, which I had already opted out of They are refusing to refund this amount, and I find the whole thing to be ridiculously handled You cannot call them and speak with anyone because they only have an answering message, and if you try to leave a voicemail, the phone is disconnected Literally everytimeWith multiple people (others I have checked with)Their emails are infuriating because they don't make sense and are clearly templates to pacify their angry customers Their [redacted] page is literally filled with postings just like mine, with furious women who haven't received what they've paid forI'm hoping something can be done Thank you

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. I received a shipment tracking number within 30 minutes of my... complaint to the the BBB. Sincerely, [redacted]

At this time, I have been contacted directly by Glossybox.com regarding complaint ID ***, however my complaint has NOT been resolved because:
"margin: 0in 0in 10pt;" class="MsoNormal">[Your Answer Here]
I emailed them countless times before and after filing with Revdex.comMy box arrived May ** and then I get this response from them"Hi ***,Unfortunately, we cannot refund you for this box since it has been receivedI apologize for the inconvenience." That's itI had asked for a refund way before they shipped and they have blocked me from their *** page because I was spreading the word
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** *** *** *** ***
*** *** *** *** *** *** *** *** ***
***
*** *** *** *** *** ***
*** ***
*** ** ***
Hello,Sorry for any misunderstandingThe two boxes for April and May show as delivered to the address provided, according to ***In accordance with our policies, we do not refund for boxes that show as delivered unless the customer files a complaint via *** and provides us with the case numberThere needs to a complaint for each individual box in questionWe only received one case number, so we were only able to refund for one of the boxes.Please see attached for documentsWe hope this helps clarify!Sincerely yours,from GLOSSYBOXAttachment(s)***
***
***
***
***

Hello,We are very sorry that the customer is not satisfied with our responseHowever, we feel we've done all we can on our end by refunding her completely last year, as she had requested. *** *** was charged and refunded for three orders:***
***
***Her first order was the April Box (Order # ***)She emailed us and let us know it arrived damaged, in which we sent a brand new April box to her, free of chargeThe remaining orders for the two May boxes (*** and ***) were refunded and not shipped.The reason we were not able to respond to her inquiry via Revdex.com is that we only recently set up our acount with Revdex.com earlier this year and did not receive notification from last yearHowever, we did have email communication with her last year and processed a refund for all three orders on her *** ending in ***This refund confirmation was emailed to her on June **, It has also been included in the original Revdex.com responseShe was never charged again after 5/**/We cancelled her two subscription plans (Profile # *** and Profile # ***).Please see the attached file, which shows a detailed finance page for each order number (highlighting the date is was charged and the date it was refunded)Also, please see all shipments sent to her via our warehouse platform : the first April box and the replacement April boxLastly, you can view the email exchange in which our customer care team explained to her that she was refunded with proof of the refundsThis file also includes our main refund page and cancellation confirmations for each plan she hadWe hope this will clear up any further confusion or misunderstanding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedOf course, I feel like Glossybox only reached out to me because I
started being vocal on social media and there are many other people having these same issues! I hope that these customers have their issues resolved as wellThank you very much for helping me resolve my issue, sending a new box, and crediting me with glossydots
Sincerely,
*** ***

*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** *** *** ***
*** *** *** *** *** *** *** *** ***
***
*** *** *** *** *** ***
GLOSSYBOX (GLOSSYBOX)Aug *, 18:50Hello,All subscription plans are recurring, unless cancelled within the term deadlineWe advertise this policy on the Subscription page, the Terms and Conditions of the contract, as well as in the FAQ'sCustomers agree to our terms at checkout, which state that the subscriber allows us the authorization to continue the recurring charge, unless cancelled within the term deadline.We require all cancellations be made by the *** of the expiry monthUnfortunately, it looks like this customer cancelled their recurring subscription on 4/*, two weeks after the deadline, which is why it renewed one last time.Her email was responded to you and we made an exception to refund the full amount for the renewal charge, as well as cancelled the plan from any further renewalsPlease see attached for all documentation needed.Please let us know if you have any further questions.Sincerely yours,from GLOSSYBOXAttachment(s)***
***
***
Best, The GLOSSYBOX Team ***
*** ***

Revdex.com:
I have resolved the issue directly with the companyI was able to reach Glossybox Customer Service after repeated calls and the agent I spoke to agreed to refund my moneyHowever, I am not completely satisfied with the resolution because I never received the
product I was promised and the follfrom customer service (by email) has been frustrating
Sincerely,
*** ***

Check fields!

Write a review of GLOSSYBOX

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

GLOSSYBOX Rating

Overall satisfaction rating

Description: BEAUTY SUPPLIES & EQUIPMENT, ONLINE RETAILER

Address: 401 Greenwich St Ste 3, New York, New York, United States, 10013

Phone:

Show more...

Web:

This website was reported to be associated with GLOSSYBOX.



Add contact information for GLOSSYBOX

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated