GLOSSYBOX

Review: I purchased a 3 MONTH subscription and cancelled before the expiry as per the agreement. Glossybox billed me again for another 3 month subscription without my permission. I consider this fraud as the customer is given the choice between subscription lengths. Auto-renewing their account without their clear permission is misleading. I cancelled my subscription before the due date and it was reinstated and I was charged again. When I attempted to contact them several times via phone and email they could not be reached. I would like a full prompt refund immediately.Desired Settlement: A full refund to my [redacted] account in the amount of $97.90 CAD.

Business

Response:

[redacted]

[redacted]

[redacted] GLOSSYBOX (GLOSSYBOX)Aug *, 18:50Hello,All subscription plans are recurring, unless cancelled within the term deadline. We advertise this policy on the Subscription page, the Terms and Conditions of the contract, as well as in the FAQ's. Customers agree to our terms at checkout, which state that the subscriber allows us the authorization to continue the recurring charge, unless cancelled within the term deadline.We require all cancellations be made by the [redacted] of the expiry month. Unfortunately, it looks like this customer cancelled their recurring subscription on 4/*, two weeks after the deadline, which is why it renewed one last time.Her email was responded to you and we made an exception to refund the full amount for the renewal charge, as well as cancelled the plan from any further renewals. Please see attached for all documentation needed.Please let us know if you have any further questions.Sincerely yours,from GLOSSYBOXAttachment(s)[redacted]

[redacted] Best, The GLOSSYBOX Team [redacted]

Review: I recently cancelled my Glossybox subscription. My last box shipped on 06/**/2015 and was tracked as being out for delivery on 06/**/2015. The box was returned to the post office and then shipped to a different state. I have spent two days trying to contact Glossybox to resolve the issue and find my package. They never answer the customer service number and emails are slow to be answered. The only email I have received from Glossybox tells me to file a claim with the Post Office, however the postal service says that the problem originated from Glossybox. They have charged me for a product and I can't seem to get any answers. Glossybox has some of the worst customer service I have ever dealt with, and I will never deal with this company again.Desired Settlement: I would like to receive a refund for the product that I never received.

Business

Response:

We are very sorry to hear of your negative experience, [redacted]. At that time, our office had been experiencing a higher than normal call and email volume, so we posted on our website (and automated response emails) that it could take 48 hours for a response.According to our records, we did ship to the address you provided on your account: [redacted] We are unsure why [redacted] sent it to a different address, but these mistakes do happen at times, but we hope you can see it was out of our control. When we received your email on June **, we offered to send a replacement box, as well as given you a form to complain about the [redacted] non-delivery. You preferred a refund and we processed it for you the next day. Again, we truly apologize for any frustration cause, but hope the refund was a helpful resolution.

Review: On March *, 2015, I purchased a 6 month subscription. After it expired, I received an email that I was charged for another 6 month subscription which I did not authorize. Immediately, I signed on and cancelled the subscription. The charge appeared on my credit card, and I disputed the charge. Now 17 days later, I received an email that they are shipping the 1st months box to me. This is incredibly unethical of them to charge without permission, and after I cancelled still shipped me a box.Desired Settlement: I want a refund of the entire amount charged to the credit card and to delete any of my information from the system.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding GLOSSYBOX has been resolved. They have agreed to refund me.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I joined the beauty subscription GlossyBox in late July. Each month for $21, the company ships a box of various beauty supplies to sample. My July box came on time without issue. In late August, I received a shipping notification for my next box. This box traveled from their processing facility to various Southwestern locations before tracking stopped on the package. I am a resident of Hoboken, NJ, located about 15 miles North of their facility. I emailed them several times, and received rude responses indicating I should bring up a complaint with the postal service myself. I found this to be absurd, as they utilized a 3rd party shipment facility, and I was paying for their service. After several weeks, GlossyBox agreed to send me a replacement box, and I was given a new tracking number. This tracking number, however, was associated with a shipment set to be delivered to Chicago, IL area. Again, I am a resident of Hoboken, NJ, so I assumed this was a mistake, and my box would also arrive. Over a week later, this is not the case. I have now emailed GlossyBox representatives 3 times with no response. I have also attempted to call their hotline number, which inevitably hangs up when none of their associates answer after several minutes. To make matters worse, the company has already charged me for my next shipment. This is terrible business practices, and I believe they need to explain themselves. I find it hard to believe that I am the only poor soul being treated in this fashion. They have proven themselves entirely inept at shipping, so hopes for a replacement seem dim.Desired Settlement: I would like my money refunded for both boxes I have paid for.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I cancelled my account in July. I was told my Glossydots would be redeemed to give me a free November box. suddenly, not only did I not get my free box (they are charging me for November), they charged my account for a subscription renewal.Desired Settlement: I want a FULL refund, not a refund less the box you just sent me, which was supposed to be free anyways

Consumer

Response:

At this time, I have been contacted directly by GLOSSYBOX regarding complaint ID [redacted], however my complaint has NOT been resolved because:

They merely repeated what they said to me before. Claiming I didn't cancel my membership vwhen I DID cancel it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by GLOSSYBOX regarding complaint ID [redacted].Sincerely,[redacted]

Review: I signed up for the GlossyBox subscription on 8/**. Upon reviewing some online forums with really bad reviews, I cancelled on 8/**. I was supposed to have received the August subscription box but as of yet, it still hasn't been mailed out and I've been charged for a September installment which I did not authorize. The CS phone number is never answered, nor are emails. I've left a post on their [redacted] page and was told to message them but as of yet have not received a reply to that either.Desired Settlement: I want both installments refunded to my credit card and do not wish to have the box shipped at this point.

Consumer

Response:

At this time, I have not been contacted by Glossybox.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

[redacted]

[redacted] Aug *, 21:47 Hello [redacted], We are sorry for all the confusion surrounding our recurring service and shipment process. We were not able to find any email messages, but did see one message on [redacted], in which our social media rep explained that your box was shipping shortly. Our estimated date range for shipment is within 14 business days after payment is received. Since the plan was created on 8/**/14, the August Box was scheduled to ship between 8/**/14-9/**/14 (as weekends/holidays do not count as business days). The August Box shipped on 9/**/14 and delivered on 9/**/14. As per our term and conditions, if a plan is created after our cancel deadline, then the next month's charge is agreed to and automatically scheduled. The September Box was shipped on 9/**/14 and delivered on 10/*/14. Our records indicate that both boxes were delivered and none were refused or sent back. The plan is cancelled and you will not receive any further charges. Please see attached for any support documentation needed. Again, we do apologize for any inconvenience, but hope this information was able to clarify a little more. Sincerely yours,from GLOSSYBOX Attachment(s)[redacted]

Best,The GLOSSYBOX Team[redacted]

Review: I subscribe monthly to glossybox. I never received my September box.I emailed glossybox numerous times and their responce has been ridiculous. They sent me an email letting me know that the tracking number says my package was delivered sept [redacted]. Obviously I didn't get it if I'm emailing you in October. Then since email wasn't getting a response I attempted to call their customer service line [redacted] and it is a scam. That number says no one is available to answer your call. Please email us.Desired Settlement: I would like to either get a refund or my box.

Business

Response:

Hello, A replacement for the September Box was shipped and delivered. Please see attached for documentation. We hope this clarifies! Please let us know if there are further questions or concerns. Sincerely yours, from GLOSSYBOX [redacted]

Review: I purchased a glossy box box for the month of APRIL 2014. I paid on the [redacted] and was supposed to get the box in APRIL. It's now MAY *, 2014. When I look at the tracking it says it is still "processing". I have contacted their costumer service via email and [redacted] and they have done NOTHING. They give me a generic answer and say they apologize but still my box isn't here and it isn't even out of the warehouse! I told them to keep their box and to give my money and they directed me to cancel my subscription but there was nothing about a refund on their website. I need them to answer me and give me my box and money.Desired Settlement: I want two things (1) I want my MONEY back because the item I paid for 30 days ago is NOT here. (2) I want my BOX. I have been calling, emailing, messaging and they have NOT replied I think I am entitled to the box after making me wait SO long.

Consumer

Response:

At this time, I have been contacted directly by Glossybox.com regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I emailed them countless times before and after filing with Revdex.com. My box arrived May ** and then I get this response from them. "Hi [redacted],Unfortunately, we cannot refund you for this box since it has been received. I apologize for the inconvenience." That's it. I had asked for a refund way before they shipped and they have blocked me from their [redacted] page because I was spreading the word.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I subscribed to Glossybox to receive one of their monthly boxes. I received a big box in the mail. Very good presentation on their side; however, I opened the box only to find that the box was filled with tissue paper that populated the entire box and I received an insignificant amount of items. All of the products I received were little sample sizes with the exception on one full size cream. I feel ripped off. What I received is not worth the $21 I paid. I did not pay for a fancy box filled with paper, I paid for the contents in it. I emailed them to show my discontent, and their answer had absolutely nothing to do with what I complained about. Below are the emails we exchanged. They did not reply after I told them their answer had nothing to do with my complain.

##- Please type your reply above this line -##

Your query ([redacted]) has been updated.

Jul **, 15:38

I did not complain about the items I got, I complained about the size of them. This is horrible customer service.

Nancy (GLOSSYBOX)

Jul **, 15:31

Hi [redacted],

We are sorry that you are not satisfied with some items you are receiving. Each month, we have set list of products for that box.

The beauty profile, unfortunately, is not available to customize choices for each subscriber. What it does is help us decide between two options of one product item. So let's say, we had a nude nail polish and a red nail polish - your profile would be used to choose the one closest to your preference. If you do not like nail polish or a certain color, unfortunately, you may still receive it, as that is the trendy item or color we've picked for the month.

Glossybox is a beauty discovery service, aimed to showcase the latest trendy items out there. Every item in the box will sadly not make everyone happy. While we are not able to provide refunds or exchanges, we will do our best to find a solution to any preference issues that arise.

I do apologize for any inconvenience, but hope this clarifies your inquiry, and I am confident that you will enjoy GLOSSYBOX if you decide to stay with us. Please let me know if you have any further questions.

Sincerely yours,

from GLOSSYBOX

GLOSSYBOX (GLOSSYBOX)

Jul **, 15:17

(AUTOMATED RESPONSE - do not reply)

Hello [redacted],

Thanks for writing to GLOSSYBOX USA!

We have received your message and will be sure to answer your inquiry within 48 hours. Your patience is appreciated as we are responding as fast as possible.

[redacted] In the meantime, you can review our FAQ section for further assistance into your inquiry - http://www.glossybox.com/faq [redacted]

Sincerely yours,

from GLOSSYBOX

Jul **, 06:22

Name: [redacted]

Order ID: [redacted] E-mail: [redacted]

Telephone: [redacted]

Subject: My current box

Comment: I just wanted to say that I am extremely disappointed with the box I received. I got 1 full size cream and the 4 remaining products were as small as my thumb. Great presentation and all, but the box was full of construction paper to populate the space. Might as well ship in a smaller box and save yourselves some shipping fees. I expect your response to see what can be done about this. Thanks.

Best,

The GLOSSYBOX Team

This email is a service from GLOSSYBOX.Desired Settlement: I would either like a refund or the company to send me a replacement to make up for the lack of items I received.

Business

Response:

We are very sorry for any confusion! As explained on our website, GLOSSYBOX is a sampling and discovery platform. Every month, we curate a selection of 5 high-end and trendy beauty products in travel sizes. If our subscribers are happy with the samples they receive, they can purchase the full size product from the vendor via a purchase link on our brands page. We do not typically offer full size items, but they will be in our boxes on occasion. Our guarantee is that the GLOSSYBOX received will contain 5 items, which this customer's box did contain, including one full size item. According to our records, one of our customer care agents did respond to this customer and offered one replacement item, as a courtesy. Again, we do apologize for any misunderstanding, but hope this offer is helpful.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This company failed to deliver my product and has an unreliable customer service staff. They also claim that there are no refunds.Desired Settlement: Since I accept the terms of no refunds, I would expect my product to be delivered as promised in the least.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I canceled the subscription box plan several days before the payment for the plan was scheduled to be withdrawn from my account. I received a confirmation from the company; however, the continued to withdraw the payment. I contacted them and they refuse to provide me with a refund or the box scheduled for this month. This is unacceptable and amounts to theft in my opinion.Desired Settlement: I would like a refund of the plan subscription box payment or the box scheduled for this month.

Review: I subscribed and canceled the service within seconds of each other. A few days later, I was charged for the subscription and contacted costomer service about it. The customer service representative responded said that they were able to refund my money. The next day, I was charged again which I contacted their customer service about and have not gottenba response back. Another charged occurred again so a total of 3 charges occurred even though I canceled my subscription. I have emailed, called, sent messages on [redacted] and [redacted] and no one has answered. I am not the only one this happened to. I see on their [redacted] that many customers are experiencing the same issues.Desired Settlement: I want the charges refunded and my account deleted. I do not want to be charged at all or want thus service at all.

Business

Response:

[redacted]

[redacted] GLOSSYBOX (GLOSSYBOX)[redacted]Hello,This customer's plan was cancelled, and the two boxes she was charged for were refunded. Please see attached for necessary documentation. We hope this clarifies any confusion!Sincerely yours,from GLOSSYBOXAttachment(s)[redacted]

Review: Subscription box service. August service was billed but never arrived. Contacted USPS & they did not receive the package from GlossyBox. I attempted multiple times each day for a total of 6 business days (within their business hours). Automated response said no one was available and disconnected the call. I also sent emails asking for help locating the lost package that was already paid for and received no response. The tracking number that was provided on the invoice was not recognized by USPS. I am concerned that I will continue to be billed for future months as I just canceled my subscription. It is too risky to trust a company that provides no adequate way to communicate with them.Desired Settlement: I would like to be contacted by someone from their company. I have already canceled my service. At this time Glossybox has already charged me for August (the missing package) and the September box (I will accept the package or a refund for this box). I would like a full refund for the missing package as it was never sent from Glossybox and information on how to actually contact the company as all of my attempts have failed.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Glossybox.com has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: Glossybox provides a subscription beauty box service on a monthly basis. My account was debited over a month ago for a box I never received and the tracking number affiliated with the box says it has not left the Atlanta shipping facility. Glossybox will no longer answer my emails. If you call customer support there is only a recording telling you to leave a message but there is no place to leave a message. The automated voice simply says to go back to the main menu where the exact same process is repeated or it says "goodbye" and hangs up. I am not alone in this issue, many other people have had issues with Glossybox debiting their account and not sending items. I have tried contacting them via social media to no avail. I believe this company may be stealing money from their customers and not actually producing a product.Desired Settlement: I would like a replacement box for my August 2014 subscription box to be sent immediately, preferably overnight. I also think they should credit me in either "glossydots" or a free box for my hassle.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Of course, I feel like Glossybox only reached out to me because I started being vocal on social media and there are many other people having these same issues! I hope that these customers have their issues resolved as well. Thank you very much for helping me resolve my issue, sending a new box, and crediting me with glossydots.

Sincerely,

Review: I purchased a few glossybox subscriptions as gifts through my glossybox online account. 2 of the gifts purchased were 6-month subscriptions and 1 was a 3-month subscription. After each order was placed, I emailed Glossybox advising them these were gifts and they were not authorized to renew them -- each should be cancelled when the upfront paid subscription expired. I did this because Glossybox has screwed me by auto renewing in the past, despite my requests repeatedly NOT to renew.

Needless to say, yesterday I received an email that my [redacted] had been charged $115 for one of the 6-month subscriptions to renew. I have the email showing I had emailed them in January 2015 to ensure it would not renew. Once again, Glossybox rips off the consumer. This practice of auto renewing should be illegal!Desired Settlement: I would like a refund and feel not only am I entitled to a refund--Glossybox should have to fulfill that 6-month subscription at their expense since they renewed without my authorization. This is the 2nd time I will have to go back to someone and tell them "oh that gift I had bought you expired ... I know Glossybox sent you another but that was a mistake" how embarrassing that this company cannot handle simple things and constantly screws up the simplest of requests.

Consumer

Response:

RE: complaint ID [redacted]. I disputed the charge with [redacted] (the payment source used) and was issued a refund today. This of course was a last resort and doesn't speak well of Glossybox. I think they are scam artists.

Sincerely,

Review: I ordered a product box for the month of April, was charged immediatly and promised shipment by 04/**/14. It is now 05/**/14, I have emailed this company three times asking where my shipment is or if I can just have a refund and they have provided no response to any email I have sent. I feel like this company is a scam and taking peoples money without delivering products.Desired Settlement: I would like my product sent to me immediatly on next day shipping or I would like a refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I received a shipment tracking number within 30 minutes of my complaint to the the Revdex.com.

Sincerely,

Review: Had a 3-month subscription with Glossybox that I tried to cancel before is was renewed for another 3-months. It was apparently a day late and they appeared very kind in saying that, although they don't typically do this, they would give me 2-months back ($40) being that the first month had already shipped. This was more than reasonable to me, I thanked them and waited 3-5 business days, and then two more to be safe. I tried calling them, I have tried calling them several times they never answer their phones and the recording states you can leave a message, the line always just hangs up. So, I sent them a polite message asking for an update on the refund as I had seen no pending amount in my back account. Their policy of returning inquiries is 48 hours so, I waited and there was no response. I placed a claim with [redacted] and the next day received an email apologizing for the "confusion", that the refund was placed but never put through and I'd need to wait another 3-5 business days. I just received the same email that the refund has been successful and to wait another 3-5 business days. My claim with [redacted] ensures that I will receive a refund regardless of their actions. However, this is not customer service. They limit their customers' ability to contact them and then disregard their obligation to respond and act upon question/complaints. My experience should not have to be had by anyone.Desired Settlement: In line with proper business etiquette a business must respond to their customers. If it could be enforced, they should have to have a call center to handle issues and questions, or at least not a line that is put in place in order to hang up on their customers but actually reach an answering machine. Surely there must be some way to lawfully force them to take care of their customers. Their practices seem not only rude but illegal.

Thank you for your time.

Consumer

Response:

At this time, I have not been contacted by GLOSSYBOX regarding complaint ID [redacted].In order to receive the refund of my cancelled subscription from GLOSSYBOX I filed a complaint with [redacted]. Reiterating previously provided information, I had a three month subscription I did not want, but I cancelled it too late to receive a full refund. However, when I first contacted them, one of the only times I was able to get a response, they stated they would refund $40 dollars for the remaining the two months. After two weeks and a warning to GLOSSYBOX that if there was no response I would take further action, I placed my complaint with the Revdex.com and [redacted]. After another 12 days or so, [redacted] received no response and even though I had only asked them to try and reclaimed the $40 dollars, the gave me a full refund of $60.Yes, I was able to get a refund, but this is such horrendous customer service as to warrant repercussions for their company.Thank you for processing my complaint.Sincerely,[redacted]