GLOSSYBOX

Revdex.com:
RE: complaint ID [redacted].  I disputed the charge with [redacted] (the payment source used) and was issued a refund today.  This of course was a last resort and doesn't speak well of Glossybox.  I think they are scam artists....


Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

None of what they stated here is true except that I did eventually get a refund. I had given them the correct address with the apartment number. They did not put the proper postage on the box. I kept getting post card notifications in my mailbox telling me to come pay the extra in postage in order to get my box. How would the post office know what mailbox to put the notifications in if I had not provided a correct apartment number? Also, I sent 3 emails to them via the contact section on their website, left 1 voicemail to their customer service phone number, posted on their ** wall many times, and sent them a ** message. This all took place over the course of several weeks, so when I finally got someone to respond to me, I did decline the replacement box as I wanted nothing to do with them at that point. They also did not offer to send a box with a non-expired giftcard. They sent me an email with the giftcard number on it and to told me to hurry up and use it because it was expiring in a few days. It has now been over a year and this is still the worst customer service experience I have ever had.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

GLOSSYBOX (GLOSSYBOX)Aug *, 22:02Hello [redacted],We do apologize if you've...

sent in emails and [redacted] messages regarding this issue. Unfortunately, we are not able to find them in our system. If you have a ticket number (given in the automated response), we would be happy to have our IT team investigate.In regards to our payment method system, our terms and conditions state: "Our system is only equipped to accept one payment method at a time. If your account has multiple payment options on file and there is a payment error, the transaction may default to the most recently used payment method." It seems this is what happened when you used your husband's card for the gift box. The plan then defaulted to that specific credit card moving forward.Sadly, if we had received your previous messages, we would have been able to fix the issue sooner. Again, we apologize for this convenience, but hope this information was helpful. Please let us know if you have any other inquiries.Sincerely yours,from GLOSSYBOXAttachment(s)T&C-payment method.png

font-family: 'Lucida Sans Unicode', sans-serif;">Hello, As stated in the email to the customer on June **, 2014, the customer was refunded for all three boxes on June *, 2014. Please see attached for support documentation. We hope this helps clarify!
Sincerely yours, from GLOSSYBOX 
[redacted]
[redacted]

Hello,
We do...

apologize if the customer sent in emails and [redacted] messages regarding this issue. Unfortunately, we are only able to find one message in our system on June **, 2104.
The original box shipment did have postage on it, but the apartment number was missing due to a warehouse error. This is why the box was returned. We offered to send a replacement box right away, as well as provided a new $25 gift card (not an expired one) in the body of the email response. However, the customer did not want what was offered. As requested, we processed a refund for the returned box (May), as well as for the box that was charged after the fact (June). Please see attached for support documentation. We hope this clarifies!
Sincerely yours, from GLOSSYBOX 
[redacted]
[redacted]

Revdex.com:
At this time, my complaint, ID [redacted] regarding Glossybox.com has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
/>

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I received a shipment tracking number within 30 minutes of my...

complaint to the the Revdex.com.
Sincerely,
[redacted]

[redacted]...

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
 
[redacted]
[redacted]Hello [redacted],We have reviewed our email system for messages from [redacted] and [redacted] and have only been able to find one message from March 2015. According to our tracking records, all 12 boxes were shipped and delivered. the 12-month plan was cancelled, as requested, from further renewal. Please see attached for documentation regarding emails and shipments. We hope this clears up any confusion!Sincerely yours,from GLOSSYBOX[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

[redacted] 
[redacted] 
[redacted]...

[redacted] 
[redacted] Hello [redacted], 
The order was refunded on and the duplicate subscription plan was cancelled. Please see attached for support documentation. We hope this clarifies! 
Sincerely yours,from GLOSSYBOX [redacted]

I just have to say how terrible I think this company is. The products were great, sure, no one can dispute that. But I am horrified at the abysmal customer service (if you can even call it that), especially that I cannot get anyone on the phone (and I've tried over 20 times, at different times of day) or get intelligent and reasonable responses by email.
I was told my May subscription box had been shipped on 5/**, then after checking the tracking information a few days later, it showed that a notice had been left for me on 5/**. There was no notice left and my apartment complex office had no idea about it either. (My glossyboxes have ALWAYS come to my apartment complex office before). So I tried to call Glossybox, tried emailing, tried [redacted] messaging--Nothing. Then I get a response days later from Glossybox saying that I need to contact the [redacted] to arrange a redelivery, since I'd "missed the notice." I called [redacted] and they tell me that my package has already been sent back to Glossybox. At that time I requested a refund and got no response.
And on top of that, I decided to cancel my service with them because of this whole delivery mess. I did, and received notice that I was no longer signed up with them, however my credit card was charged AGAIN for my June subscription, which I had already opted out of. They are refusing to refund this amount, and I find the whole thing to be ridiculously handled. You cannot call them and speak with anyone because they only have an answering message, and if you try to leave a voicemail, the phone is disconnected. Literally everytime. With multiple people (others I have checked with). Their emails are infuriating because they don't make sense and are clearly templates to pacify their angry customers. Their [redacted] page is literally filled with postings just like mine, with furious women who haven't received what they've paid for.
I'm hoping something can be done. Thank you.

[redacted] 
[redacted]...

[redacted] 
[redacted] Aug *, 21:47 
Hello [redacted], We are sorry for all the confusion surrounding our recurring service and shipment process. We were not able to find any email messages, but did see one message on [redacted], in which our social media rep explained that your box was shipping shortly. Our estimated date range for shipment is within 14 business days after payment is received. Since the plan was created on 8/**/14, the August Box was scheduled to ship between 8/**/14-9/**/14 (as weekends/holidays do not count as business days). The August Box shipped on 9/**/14 and delivered on 9/**/14. As per our term and conditions, if a plan is created after our cancel deadline, then the next month's charge is agreed to and automatically scheduled. The September Box was shipped on 9/**/14 and delivered on 10/*/14. Our records indicate that both boxes were delivered and none were refused or sent back. The plan is cancelled and you will not receive any further charges. Please see attached for any support documentation needed. Again, we do apologize for any inconvenience, but hope this information was able to clarify a little more. 
Sincerely yours,from GLOSSYBOX 
Attachment(s)[redacted]
Best,The GLOSSYBOX Team[redacted]

At this time, I have been contacted...

directly by GLOSSYBOX regarding complaint ID [redacted], however my complaint has NOT been resolved because:
 
 They merely repeated what they said to me before.  Claiming I didn't cancel my membership vwhen I DID cancel it.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
[redacted]...

[redacted] 
 
[redacted] Hello [redacted], Sorry for any confusion! It seems the issue was due to a typo in the email address (see attached for the email communication). The email address was fixed after the last email message received. Please let us know if you have any further questions or concerns. Sincerely yours, from GLOSSYBOX Attachment(s) [redacted]

[redacted]
[redacted]...

[redacted]
Hello,
Sorry for any misunderstanding! We did speak to the customer the first week of February. We ship the boxes within 14 business days from payment (which is stated in our terms and conditions). The January Box was charged on 1/**/15 and shipped on 1/**/15. According to [redacted] Tracking # [redacted], the box was delivered on 2/*/15. The customer explained she still did not receive the box, so we gave her a credit for a free future monthly box, which she was happy with. Please see attached for the documentation needed.
Sincerely yours, from GLOSSYBOX
Attachment(s) [redacted]

Glossybox has the worst customer service I have ever come across. I paid for My August subscription box and used a promotional code where I receive 2 past boxes free along with my August box. I emailed them because the invoice doea not state the promo. She said it was applied and it was on the invoice. I proceeded to check my invoice once more it still was not sgowing that it applied. I emailed the same rep and explained it was not on my invoice. It looked like she copied and pasted the first email she sent me because she said the exact same thing. I responded telling her I was looking at my invouce and it says it was not applied. she never replied. I then received an email that said my box was shipped and when I check the tracking number it says it doesn't exist. I email her AGAIN and explained about the tracking number and once again asked her if the shipped box included the 2 extra boxes and I have not received a response, This was 3 days ago. WORST CUSTOMER SERVICE EVER!!!! I WANT MY MONEY BACK!!

Review: They have taken payment from me twice and I have yet to receive anything from them. I have tried to call and email them and have not gotten a response back. I have left voicemails and no response.Desired Settlement: I would like a refund and an apology.

Business

Response:

[redacted]

[redacted] GLOSSYBOX (GLOSSYBOX)Aug *, 19:34Hello [redacted],We apologize for any confusion! As stated in our email response, we ship the boxes within 14 business days from payment. The November payment was received on 11/** and the November Box shipped on 12/*, according to [redacted] Tracking # [redacted]. Please see attached for necessary documentation. We hope this helps clarify any misunderstanding. Please let us know if you have any further questions.Sincerely yours,from GLOSSYBOX

Review: I have a subscription to Glossybox , that I have prepaid for the year. I received an email saying my box shipped, but I never received it. I have called customer service 3 to 4 times and always get a recording, never a live person. I have left messages every time with my phone number asking to be called back. I have emailed multiple times and never received a response. The email on the website came back saying permanent failure. I can not get anyone from glossybox to contact me.Desired Settlement: I would like to receive the box I was told shipped and for the boxes I have not received, I would like to be refunded my money.

Consumer

Response:

At this time, I have not been contacted by Glossybox.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

[redacted]

[redacted]Hello [redacted],We have reviewed our email system for messages from [redacted] and [redacted] and have only been able to find one message from March 2015. According to our tracking records, all 12 boxes were shipped and delivered. the 12-month plan was cancelled, as requested, from further renewal. Please see attached for documentation regarding emails and shipments. We hope this clears up any confusion!Sincerely yours,from GLOSSYBOX[redacted]

Review: I signed up for the Glossybox expecting to have something really nice, Instead I got charged 21.00 for April which I did not receive my Glossy box tried writing in and letting them know and they provided me with a tracking number. They put no insurance on there package and the box is no where to be found. I emailed several times and spoke with a [redacted] and she only gave me tracking and now will not answer. They charged me another 21.00 for May and I thought they need to find April box before charging me...Desired Settlement: I would like a refund for both since I never received April and May you just charged but if I can not even get the box do not want to be in this club. Also as a courtesy for this inconvenience I feel they should send out april ASAP and not ignore there customers.

Business

Response:

[redacted]

Hello,Sorry for any misunderstanding. The two boxes for April and May show as delivered to the address provided, according to [redacted]. In accordance with our policies, we do not refund for boxes that show as delivered unless the customer files a complaint via [redacted] and provides us with the case number. There needs to a complaint for each individual box in question. We only received one case number, so we were only able to refund for one of the boxes.Please see attached for documents. We hope this helps clarify!Sincerely yours,from GLOSSYBOXAttachment(s)[redacted]

Review: I had contacted glossy box by phone over a year ago and canceled my subscription. Yesterday I got an alert from my bank account for a fraudulent charge of $222.00. When looking at the charge it was from glossy box for the service period of 5/**-4/** (of which I had not had any service)... I tried to call multiple times with letting the phone ring over 3min each time and no answer from multiple lines. The invoice was # [redacted] order #[redacted]. This order was never placed by me, it was fraudulently put through my bank, an account I no longer use giving me a overdraft charge of $35.00 as well. Today I spoke to Nancy and she was helpful, however it does not make any better of the situation that has now affected my credit, I have NEVER had an overdraft and have impeccable credit. The manager Megan was unable to credit back the overdraft as she said that I was notified, however the 1st notification was through my bank notifying me of the fraudulent charge. They did not have authorization to charge my bank since 5/*/14 when I did a one time charge for my last subscription by phone. The card should have never been kept on file. Also if it was an automatic charge they would have charged it in May of 2015 not Feb of 2016!Desired Settlement: I would like a refund for the $222.00 and also the $35.00 overdraft which happened by glossy box debiting from a bank account that I no longer use. So a total of $257.00 refund to my account. I also would like to make sure that all information in regards to me is destroyed especially credit/debit information as Glossybox has proven to be untrustworthy.