GLOSSYBOX

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GLOSSYBOX (GLOSSYBOX)Aug *, 19:34Hello ***,We apologize for any confusion! As stated in our email response, we ship the boxes within business days from paymentThe November payment was received on 11/** and the November Box shipped on 12/*, according to *** Tracking # ***Please see attached for necessary documentationWe hope this helps clarify any misunderstandingPlease let us know if you have any further questions.Sincerely yours,from GLOSSYBOX
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Revdex.com:
At this time, I have not been contacted by Glossybox.com regarding complaint ID ***
Sincerely,
*** ***

We are very sorry to hear of your negative experience, ***At that time, our office had been experiencing a higher than call and email volume, so we posted on our website (and automated response emails) that it could take hours for a response.According to our records, we did ship
to the address you provided on your account: *** *** *** *** *** *** *** ** *** We are unsure why *** sent it to a different address, but these mistakes do happen at times, but we hope you can see it was out of our controlWhen we received your email on June **, we offered to send a replacement box, as well as given you a form to complain about the *** non-deliveryYou preferred a refund and we processed it for you the next day. Again, we truly apologize for any frustration cause, but hope the refund was a helpful resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This company is so poorly run they couldn't figure out their Revdex.com account for months I wasted hours of my time
Fighting with them
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Glossybox.com regarding complaint ID ***
Sincerely,
*** ***

Hello ***,
We are sorry to hear of this negative experienceOur fine print typically states that the discount only applies to the initial order, so we are very sorry if this was not made more clearWe will process a partial refund for your second order to reflect the
discount offered, as well as provide you with a new code that will fit your needsWe hope this helps!
Sincerely,
GLOSSYBOX

We did not find any messages from the customer via the full name or email address providedThe customer created two separate subscriptions under the email address ***.Subscription #was created on 2/*/and cancelled on 4/**/It was then reactivated on 3/*/
and then cancelled again on 3/*/15.Subscription #was created on 2/**/and cancelled on 3/**/Since this was cancelled after the term deadline, there is still one more charge due, per our terms and conditionsThe April charge was refused, but refusals do not cancel a plan, they keep it in Waiting mode until the last charge is successfulThe May order is coming up soon. In accordance with our terms and conditions, the cancellation request via your account page will take effect only if submitted prior to the 15th of the month that your existing subscription plan is due to renew(e.gyou must cancel by February 14th if you want to cancel your March charge/box)Also, kindly note that cancelling a subscription will not cancel and refund the delivery orders that have been paid for, it only stops future renewal charges.The cancellation on 3/*/for Sub #only stopped future charges, but did not cancel the March orderThe reason two March boxes (Order #*** and ***) were charged and shipped is that Sub#and Sub #were active at the same timeAccording to *** Tracking, both March boxes were delivered to the address on file and were not refused. Unfortunately, we are not able to refund for boxes that were delivered and openedHowever, since Sub#was not cancelled within the term deadline, we will override the upcoming May charge for you and cancel any future charges

Revdex.com:
At this time, I have not been contacted by Glossybox.com regarding complaint ID ***
Sincerely,
*** ***

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181, 181)">*** *** *** *** *** *** *** *** *** Your request (*** has been deemed solved
GLOSSYBOX (GLOSSYBOX)Aug *, 19:49Hello ***,We sincerely apologize for the delayed response issues experienced and for the late shipment of this orderWe did experience a major back-order at the warehouse around this time and your package shipped out to you on November **, which was weeks after the estimation.We have added a credit for a free box to your old accountWhen you want to receive this free box, please email us at *** and let us know which monthly edition you would like to receive and we will expedite the shipment to ensure you receive it in a timely mannerAgain, we apologize for your negative experience, but we hope this will be a satisfactory resolution.Sincerely yours,from GLOSSYBOX

Revdex.com:
At this time, my complaint, ID *** regarding Glossybox.com has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,
*** ***

My refund has been received.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
and the matter has been resolved
Sincerely,
*** ***

There must have been a change in management because this company is not what it once was! Ordered the holiday box back in OCTOBER and was JUST advised today that there was an issue with my payment and I wouldn't be receiving it.. meanwhile when I emailed them last week inquiring about it, it was on its way!!! Way better box for way less money.... Nice products, but when something like this happens to you, it just leaves a bad taste. Stupid me prepaid for the entire year already too.... will be sure to cancel before the next term starts.
I am so dissapointed that I will not be recieving this box as a gift for my mom. Would really love to get refunded for the balance of the year's unshipped boxes and cut all ties- but "their system wont let them".

Revdex.com:At this time, I have not been contacted by GLOSSYBOX regarding complaint ID [redacted].In order to receive the refund of my cancelled subscription from GLOSSYBOX I filed a complaint with [redacted]. Reiterating previously...

provided information, I had a three month subscription I did not want, but I cancelled it too late to receive a full refund. However, when I first contacted them, one of the only times I was able to get a response, they stated they would refund $40 dollars for the remaining the two months. After two weeks and a warning to GLOSSYBOX that if there was no response I would take further action, I placed my complaint with the Revdex.com and [redacted]. After another 12 days or so,  [redacted] received no response and even though I had only asked them to try and reclaimed the $40 dollars, the gave me a full refund of $60.Yes, I was able to get a refund, but this is such horrendous customer service as to warrant repercussions for their company.Thank you for processing my complaint.Sincerely,[redacted]

[redacted]
[redacted]
 [redacted]   GLOSSYBOX...

(GLOSSYBOX)Aug *, 18:50Hello,All subscription plans are recurring, unless cancelled within the term deadline. We advertise this policy on the Subscription page, the Terms and Conditions of the contract, as well as in the FAQ's. Customers agree to our terms at checkout, which state that the subscriber allows us the authorization to continue the recurring charge, unless cancelled within the term deadline.We require all cancellations be made by the [redacted] of the expiry month. Unfortunately, it looks like this customer cancelled their recurring subscription on 4/*, two weeks after the deadline, which is why it renewed one last time.Her email was responded to you and we made an exception to refund the full amount for the renewal charge, as well as cancelled the plan from any further renewals. Please see attached for all documentation needed.Please let us know if you have any further questions.Sincerely yours,from GLOSSYBOXAttachment(s)[redacted]   Best, The GLOSSYBOX Team [redacted]

Hello, A...

replacement for the September Box was shipped and delivered. Please see attached for documentation. We hope this clarifies! Please let us know if there are further questions or concerns. Sincerely yours, from GLOSSYBOX [redacted]
[redacted]
[redacted]

Hi [redacted],All subscription plans are recurring, unless cancelled within the term deadline. We advertise this policy on the Subscription page, the Terms and Conditions of the contract, as well as in the FAQ's. Customers agree to our terms at checkout, which state that you allow us the...

authorization to continue the recurring charge, unless cancelled within the term deadline.We require all cancellations be made by the [redacted] of the expiry month. Unfortunately, it looks like you cancelled your subscription on 11/* - two weeks after the deadline, which is why it renewed for another 6 month term.
We will make an exception and cancel the subscription. However, we can only provide a partial refund for the remaining 5 boxes, as the November box has already been processed and cannot be cancelled at this point. You will see the credit within 3-5 business days.
Please let us know if you have any further questions.

[redacted]
[redacted]...

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GLOSSYBOX (GLOSSYBOX)[redacted]Hello,This customer's plan was cancelled, and the two boxes she was charged for were refunded. Please see attached for necessary documentation. We hope this clarifies any confusion!Sincerely yours,from GLOSSYBOXAttachment(s)[redacted]
[redacted]

Revdex.com:
At this time, I have not been contacted by Glossybox.com regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding GLOSSYBOX has been resolved. They have agreed to refund me.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]