GLOSSYBOX

I just have to say how terrible I think this company is. The products were great, sure, no one can dispute that. But I am horrified at the abysmal customer service (if you can even call it that), especially that I cannot get anyone on the phone (and I've tried over 20 times, at different times of day) or get intelligent and reasonable responses by email.
I was told my May subscription box had been shipped on 5/**, then after checking the tracking information a few days later, it showed that a notice had been left for me on 5/**. There was no notice left and my apartment complex office had no idea about it either. (My glossyboxes have ALWAYS come to my apartment complex office before). So I tried to call Glossybox, tried emailing, tried [redacted] messaging--Nothing. Then I get a response days later from Glossybox saying that I need to contact the [redacted] to arrange a redelivery, since I'd "missed the notice." I called [redacted] and they tell me that my package has already been sent back to Glossybox. At that time I requested a refund and got no response.
And on top of that, I decided to cancel my service with them because of this whole delivery mess. I did, and received notice that I was no longer signed up with them, however my credit card was charged AGAIN for my June subscription, which I had already opted out of. They are refusing to refund this amount, and I find the whole thing to be ridiculously handled. You cannot call them and speak with anyone because they only have an answering message, and if you try to leave a voicemail, the phone is disconnected. Literally everytime. With multiple people (others I have checked with). Their emails are infuriating because they don't make sense and are clearly templates to pacify their angry customers. Their [redacted] page is literally filled with postings just like mine, with furious women who haven't received what they've paid for.
I'm hoping something can be done. Thank you.

Review: I cancelled my subscription more than a month ago and the company proceeded to bill me for the month of November. When I messages their automated service about the problem, the money was magically put back the next morning with no response to my complaint. Now this morning I check my balance only to find that they've charged me AGAIN. I am on welfare, and a student. I do not have the time or money for this nonsense.Desired Settlement: I want my money back and for them never to contact me or steal money from my account again.

Review: This company renewed my subscription for 6 months without my consent and charged my credit card. When I called to cancel a few hours after they charged my credit card they refused and said its in their terms and conditions on their website to automatically renew and they are not authorized to refund me my money due to their policy. I would like a full refund of the money they charged to my account on November the [redacted] of 126 dollars. They said the best they could do is give me 30 percent off but I won't a full refund and do not want anymore of their boxes.Desired Settlement: Please have them refund me and reverse the charge or refund my credit card.

Business

Response:

Hi [redacted],All subscription plans are recurring, unless cancelled within the term deadline. We advertise this policy on the Subscription page, the Terms and Conditions of the contract, as well as in the FAQ's. Customers agree to our terms at checkout, which state that you allow us the authorization to continue the recurring charge, unless cancelled within the term deadline.We require all cancellations be made by the [redacted] of the expiry month. Unfortunately, it looks like you cancelled your subscription on 11/* - two weeks after the deadline, which is why it renewed for another 6 month term.We will make an exception and cancel the subscription. However, we can only provide a partial refund for the remaining 5 boxes, as the November box has already been processed and cannot be cancelled at this point. You will see the credit within 3-5 business days.Please let us know if you have any further questions.

Review: Set up main account with my own credit card in January 2014, used a separate credit card of my husband for a gift purchase in February. GB used my husbands account for my subscription fee in March, April, April, May, June, even after multiple emails and [redacted] messages stating that they were billing the wrong card. I even attempted to re-enter the correct card number on 2 occasions, but yet, they still charged my husbands card. They did not follow up with my emails and they do not answer their phone, it goes to a voicemail box that is full and you cannot leave a message. I cancelled my account 30 days ago, but yet, today, they again, charged my husbands card.Desired Settlement: I would prefer that they return the $21.00 back to my husbands account and completely terminate my subscription with them. I would also request they improve on their accounting and customer service departments, as they are well below industry standards

Consumer

Response:

At this time, I have not been contacted by Glossybox.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

GLOSSYBOX (GLOSSYBOX)Aug *, 22:02Hello [redacted],We do apologize if you've sent in emails and [redacted] messages regarding this issue. Unfortunately, we are not able to find them in our system. If you have a ticket number (given in the automated response), we would be happy to have our IT team investigate.In regards to our payment method system, our terms and conditions state: "Our system is only equipped to accept one payment method at a time. If your account has multiple payment options on file and there is a payment error, the transaction may default to the most recently used payment method." It seems this is what happened when you used your husband's card for the gift box. The plan then defaulted to that specific credit card moving forward.Sadly, if we had received your previous messages, we would have been able to fix the issue sooner. Again, we apologize for this convenience, but hope this information was helpful. Please let us know if you have any other inquiries.Sincerely yours,from GLOSSYBOXAttachment(s)T&C-payment method.png

Review: I have been contacting this company for over 3 months. In march they charged my twice and I just updated my card info. I emailed them about the problem. No response. I then cancelled my subscription service when I found out there was 2 accounts on my login info I cancelled both at the same time in march . I got one cancelled the other that said last one would be in April and emailed again saying I didn't want April . No response. I then went to the website and sent in a complain . No response. And now in may I was charged again . So I after frustration I went all over social media to get a response from the company again to no avail. Calling the company was no an option because it was always busy!! This caused my bank account to be overdrawn causing me money I could use for groceries.Desired Settlement: I want my 2nd charge of march box and may box to be refunded .

Business

Response:

We did not find any messages from the customer via the full name or email address provided. The customer created two separate subscriptions under the email address [redacted].Subscription #1 was created on 2/*/14 and cancelled on 4/**/14. It was then reactivated on 3/*/15 and then cancelled again on 3/*/15.Subscription #2 was created on 2/**/15 and cancelled on 3/**/15. Since this was cancelled after the term deadline, there is still one more charge due, per our terms and conditions. The April charge was refused, but refusals do not cancel a plan, they keep it in Waiting mode until the last charge is successful. The May order is coming up soon. In accordance with our terms and conditions, the cancellation request via your account page will take effect only if submitted prior to the 15th of the month that your existing subscription plan is due to renew. (e.g. you must cancel by February 14th if you want to cancel your March charge/box). Also, kindly note that cancelling a subscription will not cancel and refund the delivery orders that have been paid for, it only stops future renewal charges.The cancellation on 3/*/15 for Sub #1 only stopped future charges, but did not cancel the March order. The reason two March boxes (Order #[redacted] and [redacted]) were charged and shipped is that Sub#1 and Sub #2 were active at the same time. According to [redacted] Tracking, both March boxes were delivered to the address on file and were not refused. Unfortunately, we are not able to refund for boxes that were delivered and opened. However, since Sub#2 was not cancelled within the term deadline, we will override the upcoming May charge for you and cancel any future charges.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. How ever glossybox tried to charge me for June also. They need to acknowledge that all I did was update my info and for some reason got 2 subscriptions. I already cancelled my debit card. (Should of done that in the first place) but this is just going nowhere. Also want them to delete my account, for some reason on the website it doesn't let you unsubscribe.

Sincerely,

Review: Glossybox failed to put enough postage on my May box, and because I work during post office hours I had no way of going to to the post office to give them the postage that was due before my box was sent back. My box was sent back to Glossybox on June [redacted]. There is a $25 gift card in that box...which is the only reason that I decided to get the may box, that expires on June [redacted]. I would assume that Glossybox would not be able to ship me a new box with the correct postage before the card expires, but I cant be sure of that because they refuse to respond to my multiple customer service inquiries. I have sent 2 emails, left 1 voicemail, and contacted them via [redacted] 6 or 7 times. I have never recieved a resopnse from them of any kind. I have no idea when, how, or if this is going to be resolved. At this point it seems like they plan on just keeping my money and ignoring me since that is exactly what they are doing.Desired Settlement: I want my money back, I do not want a new box with an exprired gift card, and I want to know why all of my attempts to find out what is going on with my transaction have been ignored.

Business

Response:

Hello, We do apologize if the customer sent in emails and [redacted] messages regarding this issue. Unfortunately, we are only able to find one message in our system on June **, 2104. The original box shipment did have postage on it, but the apartment number was missing due to a warehouse error. This is why the box was returned. We offered to send a replacement box right away, as well as provided a new $25 gift card (not an expired one) in the body of the email response. However, the customer did not want what was offered. As requested, we processed a refund for the returned box (May), as well as for the box that was charged after the fact (June). Please see attached for support documentation. We hope this clarifies! Sincerely yours, from GLOSSYBOX [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

None of what they stated here is true except that I did eventually get a refund. I had given them the correct address with the apartment number. They did not put the proper postage on the box. I kept getting post card notifications in my mailbox telling me to come pay the extra in postage in order to get my box. How would the post office know what mailbox to put the notifications in if I had not provided a correct apartment number? Also, I sent 3 emails to them via the contact section on their website, left 1 voicemail to their customer service phone number, posted on their ** wall many times, and sent them a ** message. This all took place over the course of several weeks, so when I finally got someone to respond to me, I did decline the replacement box as I wanted nothing to do with them at that point. They also did not offer to send a box with a non-expired giftcard. They sent me an email with the giftcard number on it and to told me to hurry up and use it because it was expiring in a few days. It has now been over a year and this is still the worst customer service experience I have ever had.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

There must have been a change in management because this company is not what it once was! Ordered the holiday box back in OCTOBER and was JUST advised today that there was an issue with my payment and I wouldn't be receiving it.. meanwhile when I emailed them last week inquiring about it, it was on its way!!! Way better box for way less money.... Nice products, but when something like this happens to you, it just leaves a bad taste. Stupid me prepaid for the entire year already too.... will be sure to cancel before the next term starts.

I am so dissapointed that I will not be recieving this box as a gift for my mom. Would really love to get refunded for the balance of the year's unshipped boxes and cut all ties- but "their system wont let them".

Review: In the first week of April 2014, Glossybox advertised they were putting out a limited edition Mother's Day box. I placed an order for one immediately under the impression that I would receive it before Mother's Day. Weeks went by and I had no tracking number or anything. Mother's Day was fast approaching so I checked my account to see if there was a tracking number. There was in fact a tracking number, however when I clicked on it; it gave me a "tracking number invalid" message. I contacted Glossybox via their [redacted] page inquiring about my order, letting them know I was upset because not only was the tracking number I was given "invalid", but it looked like I was not going to get it prior to Mother's Day. Glossybox replied that boxes were shipped and that they would be received before Mother's Day, and to email them with my order so they could look into it further. I emailed them and have yet to get a response. I checked my account this morning and the tracking number that I was given, now shows a delivery date of 5/** to 5/**. This is completely unacceptable, I paid for this box a month ago and it was guaranteed to arrive BEFORE Mother's Day. Not to mention when I inquired about the box, Glossybox said it would be here before Mother's Day. If you look at their [redacted] page, I am one of MANY that this is happening to and it's completely unacceptable.Desired Settlement: I am highly disappointed in this company, I really looked forward to this Mother's Day box and I am not even going to be getting it for the holiday it's intended for. If they want to make a customer happy, they would allow me to keep the box free of charge, they took my money promptly for this box but they sure did not sent it out promptly, and now I will not have the box for the holiday it was intended for. Not only that but they gave me false information by telling me boxes were shipped and on their way, when in fact; the boxes had been shipped BACK to them because the first method they chose to ship them did not work out for whatever reason. They have done NOTHING for any of the customers other than give a generic "sorry". Something needs to be done.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Glossybox.com has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I ordered the October Glossy box, was sent the September box in October and then billed for the October box 5 days later (so 2 now). I have returned the September box for credit per their instructions, tracking shows delivered back to the warehouse in Hebron, KY on October [redacted] and I have not received credit back yet.

I cancelled the subscription October [redacted], I think, and was still billed for the November box on November [redacted] after receiving confirmation email that my subscription is cancelled. I have tried calling and the phone just says unavailable and only get auto responses to emailDesired Settlement: I want my $42.00 back and to never do business with Glossy box again. Working in retail for a website as well I am fully aware how long these processes take and how to handle them and Glossy box has really dropped the ball in my case. There are obviously tricks to their billing format that they are not giving to consumers and they have taken me for $42.00 that I cannot afford to lose.

Review: Glossybox sent an email inviting me to give their subscription service another try (I had cancelled a previous subscription a few months ago). The coupon stated:

"[redacted] Valid on the purchase of a monthly subscription only. Apply code at checkout to receive 30% off; one code per customer."

Upon signing up, I was shown the discounted price of $14.70 (down from $21) on my monthly subscription.

Glossybox then gave me the discount on my first box, but the next month's box was charged at $21. When I contacted them about the error, they claimed that a "monthly subscription" is for one box, therefore, the coupon only applies to one box. I believe this is misleading advertising. A "subscription" implies a service that repeats, therefore a coupon applying to a subscription should apply to the repeating charge.

Contacting Glossybox resulted in form letters, inattention to the details of my complaint, and refusal to honor the coupon.Desired Settlement: I would like the second box that was billed at $21 to be adjusted to reflect the discount.

I would also like an apology for misleading emails, sloppy customer service, and wasted time in resolving this manner.

Business

Response:

Hello [redacted], We are sorry to hear of this negative experience. Our fine print typically states that the discount only applies to the initial order, so we are very sorry if this was not made more clear. We will process a partial refund for your second order to reflect the discount offered, as well as provide you with a new code that will fit your needs. We hope this helps! Sincerely,GLOSSYBOX

Review: I purchased glossybox monthly subscription for $21 a month I got the first one for $16 due to a coupon well your so-posed to get a conformation email well that didn't happen so I don't have a receipt but the money has been withdrawal from my bank account I have been trying to get in contact via email and phone for a while now I want the subscription I want to be recognized that I did pay for my first box and it should be sent to me in May not June thank-you hopefully u can help me resolve my issueDesired Settlement: I want my box sent to me and I want 1000 dots for my trouble ;)

Business

Response:

[redacted]

[redacted] Hello [redacted], Sorry for any confusion! It seems the issue was due to a typo in the email address (see attached for the email communication). The email address was fixed after the last email message received. Please let us know if you have any further questions or concerns. Sincerely yours, from GLOSSYBOX Attachment(s) [redacted]

Review: Glossybox advertised an offer of either one, two or three 'Mystery Boxes'. I placed this order on October [redacted], the first day of the offer and it has yet to ship. Delivery was supposed to be between October [redacted] and November [redacted], with a "couple extra days for West Coast orders". I have contacted company several times and my last email sent a week ago has been ignored. Calling the customer support number is useless as they NEVER answer the phone, call goes to voicemail but ends the call before one can leave a message. I am not the only person who is having trouble with this, and several customers who have received the order have gotten duplicate boxes even though the ad clearly stated that multiple box orders would consist of different boxes. This company has a terrible record of customer service and doesn't seem to care. I have also filed a complaint with [redacted].Desired Settlement: I really want this order but feel that some kind of discount and expedited shipping should be applied.

Business

Response:

[redacted]

[redacted] Your request ([redacted] has been deemed solved. GLOSSYBOX (GLOSSYBOX)Aug *, 19:49Hello [redacted],We sincerely apologize for the delayed response issues experienced and for the late shipment of this order. We did experience a major back-order at the warehouse around this time and your package shipped out to you on November **, which was weeks after the estimation.We have added a credit for a free box to your old account. When you want to receive this free box, please email us at [redacted] and let us know which monthly edition you would like to receive and we will expedite the shipment to ensure you receive it in a timely manner. Again, we apologize for your negative experience, but we hope this will be a satisfactory resolution.Sincerely yours,from GLOSSYBOX

Review: I signed up with this company on Jan **, 2014., received an email that my packaged was shipped but unfortunately I still haven't received it. I emailed the company twice, still haven't got any response, none of their contact numbers work either. The didn't failed to charge my card for February's box though. I am very disappointed any would really like my money back.

Business

Response:

[redacted]

[redacted] Hello, Sorry for any misunderstanding! We did speak to the customer the first week of February. We ship the boxes within 14 business days from payment (which is stated in our terms and conditions). The January Box was charged on 1/**/15 and shipped on 1/**/15. According to [redacted] Tracking # [redacted], the box was delivered on 2/*/15. The customer explained she still did not receive the box, so we gave her a credit for a free future monthly box, which she was happy with. Please see attached for the documentation needed. Sincerely yours, from GLOSSYBOX Attachment(s) [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In Nov I suffered an auto accident and had my accounts frozen. Upon release from hospital in late Jan I reactivated my accounts. Since I have piling medical expenses I need to cover I canceled my monthly subscriptions. I noticed I was charge once in late January by glossybox. When I contacted them through [redacted] because I was never able to get someone on an actual phone line they informed I had canceled my subscription late so that Jan would be my last charge. 2 days later they charged me for February's box. I am in no position to afford this at the moment I have pleaded with them to no avail.Desired Settlement: I can understand being billed for January but I demand they reimburse me for Feb before they mail out the box!!!

Consumer

Response:

At this time, I have not been contacted by GLOSSYBOX regarding complaint ID [redacted].Sincerely,[redacted]

Review: Glossybox charged me for another year of monthly boxes without authorization. They are refusing to cancel the order.Desired Settlement: Refund of full amount charged -- $222

Consumer

Response:

At this time, I have not been contacted by GLOSSYBOX regarding complaint ID [redacted].Sincerely,[redacted]

Review: On September **, 2014 I accidentally placed 2 orders for the same item. I desperately need to cancel one of the orders and have tried repeatedly to contact this company. I have called them at their posted number and no one answers the phone, it is just a lopp and then it hangs up on you! I have emailed them 3 times without response and have posted a message to them through [redacted].

They have charged my account for both items and I need to cancel order [redacted].

I will have no recourse but to cancel my credit card if I cannot get ahold of anyone. This seems a bit drastic to me.Desired Settlement: I need Glassybox to cancel order [redacted] immediately and refund the purchase price as it was an unintended purchase. No items have been received.

Thank you,

Business

Response:

[redacted]

[redacted] Hello [redacted], The order was refunded on and the duplicate subscription plan was cancelled. Please see attached for support documentation. We hope this clarifies! Sincerely yours,from GLOSSYBOX [redacted]

Review: Subscribed to a 3-month plan which ended in January 2014. I received an e-mail indicating that my subscription will be renewed on 2/**. I logged into my account and saw that my account/subscription was inactive (2/**/14) and figured that I would not be charged because (1) I did not renew, (2) did not sign up for recurring payments/subscriptions, and (3) I did the same thing last year and no problems. On 2/** my account was charged for $60 a three-month plan and language indicated that subscriptions could not be cancelled or refunded. I looked online for somewhere to indicate that maybe I signed on for recurring billing beyond my prior subscription and I did not. I immediately sent an e-mail to Glossybox via the online contacts link (2/**). This is really a shame that they are engaging in bad business. I am awaiting a response to my email. I requested a resolution within 48 hours (2/**), a reason why my card was charged without authorization, and (3) cancellation of my account as I will never order from them again.Desired Settlement: (1) Full refund of $60, (2) reason why the unauthorized charge, and (3) full account deactivation confirmation and access to ensure personal information is removed.

Consumer

Response:

Review: I have 3 issues: delivery of merchandise, quality and unauthorized charges.

Subscribed in April, 2014. Never received box in April - finally received in May after you had already charged me for May box despite never receiving April box. The April box finally arrived mid May, damaged - leaking - awful. I complained and cancelled and was given 1000 glossy dots to use for a May box to try the service again. Was instantly charged again, applied the glossy box and was told my box was being paid for with glossy dots and would ship and arrive. May [redacted] I was told it was shipped about would arrive between 5/**-6/* (this makes no sense). I was told today I was not getting a box because I cancelled (despite being charged). On May[redacted] my card was charged AGAIN for June despite me canceling prior. So now I've been charged $21 three separate times, received one damage box and no glossy dots box I was promised. I was told they were sold out. I get a different story every single time I talk to you.Desired Settlement: I want all my money refunded immediately. I want you to delete my credit card out of your system and never touch it again.

Consumer

Response:

At this time, I have not been contacted by Glossybox.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

Hello, As stated in the email to the customer on June **, 2014, the customer was refunded for all three boxes on June *, 2014. Please see attached for support documentation. We hope this helps clarify! Sincerely yours, from GLOSSYBOX [redacted]

Business

Response:

Hello,We are very sorry that the customer is not satisfied with our response. However, we feel we've done all we can on our end by refunding her completely last year, as she had requested. [redacted] was charged and refunded for three orders:[redacted]

[redacted]Her first order was the April Box (Order # [redacted]). She emailed us and let us know it arrived damaged, in which we sent a brand new April box to her, free of charge. The remaining orders for the two May boxes ([redacted] and [redacted]) were refunded and not shipped.The reason we were not able to respond to her inquiry via Revdex.com is that we only recently set up our acount with Revdex.com earlier this year and did not receive notification from last year. However, we did have email communication with her last year and processed a refund for all three orders on her [redacted] ending in [redacted]. This refund confirmation was emailed to her on June **, 2014. It has also been included in the original Revdex.com response. She was never charged again after 5/**/14. We cancelled her two subscription plans (Profile # [redacted] and Profile # [redacted]).Please see the attached file, which shows a detailed finance page for each order number (highlighting the date is was charged and the date it was refunded). Also, please see all shipments sent to her via our warehouse platform : the first April box and the replacement April box. Lastly, you can view the email exchange in which our customer care team explained to her that she was refunded with proof of the refunds. This file also includes our main refund page and cancellation confirmations for each plan she had. We hope this will clear up any further confusion or misunderstanding.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This company is so poorly run they couldn't figure out their Revdex.com account for 13 months. I wasted hours of my timeFighting with them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I was billed for an April Glossybox, but it has not come yet. When I contact them, they tell me it will some by a certain date, but the date passes and still no box. I am not the only person this is happening to. If you go to the Glossybox [redacted] page and see the posts on their wall, you will see other people complaining about the same issue. This happened to me in March, as well. If only they would be honest about when the boxes ship, then I wouldn't have so much of a problem. But my credit card was billed WEEKS ago, and my box still has not shipped. I told them I wanted to cancel the next month's box, and they told me I would still receive April's box. I went to my account dashboard, and they have cancelled April's box, yet I was still billed for it.Desired Settlement: I would like to have my money reimbursed for April's box.

Business

Response:

In accordance with our terms and conditions, we ship an estimated 14 business days after the date of payment. However, for the month of April, we experienced a backorder delay due to a stock replenishment issue. We sent a newsletter notification to all subscribers on 4/**/15 informing them of this delay. The customer's April Box shipped on 5/*/15 and delivered on 5/*/15.None of her orders were cancelled and we have no mails indicating that a cancellation took place or was requested. However, we will cancel the subscription and refund the May orders.Please see attachment to confirm all the information listed above.

Review: I placed an order for a box and was charged on May *, 2014 but as of June *, 2014 I had not received the box of products (they typically ship toward the middle to end of each month). I checked the tracking information by logging into my account and the tracking information says "Delivery Exception" (Please note, this form will not let me submit the tracking number as it is mistaking it for a credit card number). When I noticed this, I called Glossybox. When I dialed the phone number listed on the website multiple times, the recording kept telling me "we're sorry, our attendants are unavailable to take your call right now. Please leave a message or simply email [redacted] and someone will get back to you as soon as possible." However, there is no option to leave a message. I submitted a message through the online form by clicking on Contact on the Glossybox website. Later, I tried to call back multiple times and finally someone picked up the phone. I was told that the box was being sent back to the company because my apartment number was left off of the shipping label. I asked that the box be sent back to me immediately, that it be sent via expedited shipping, and that I be notified (by phone or email) once it shipped. The woman I spoke to said that she would make a note but could not guarantee any of those things. I have not heard anything since and it has been three days. The box was sent back to the company on 5/**/14 so I assume that it has been returned successfully by now.

I sent an email today to [redacted] that states:

I am writing to follow up on a message that I submitted through the Contact Us page on the website on June *, 2014:

I never received my May box and the tracking information says "Delivery Exception" (tracking number XXXX -- tracking number removed, as mentioned above)

When I called (about 100 times before getting someone to pick up the phone) on Tuesday June *, I was told that the box was being sent back to the company because my apartment number was left off of the shipping label. I asked that the box be sent back to me immediately, that it be sent via expedited shipping, and that I be notified (by phone or email) once it shipped. The woman I spoke to said that she would make a note but could not guarantee any of those things. I have not heard anything since and it has been three days. The box was sent back to the company on 5/**/14 so I assume that it has been returned successfully by now. Please respond to this message right away by email ([redacted]) or call me at [redacted] to resolve this. I will also be contacting the Revdex.com to file a complaint.

Thank you,

[redacted]Desired Settlement: I would like for the package to be sent back to me via overnight shipping with reliable tracking information. I would also like a refund.

Consumer

Response:

I have resolved the issue directly with the company. I was able to reach Glossybox Customer Service after repeated calls and the agent I spoke to agreed to refund my money. However, I am not completely satisfied with the resolution because I never received the product I was promised and the follow-up from customer service (by email) has been frustrating.

Sincerely,