GM Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Is there a time frame for the documents to be receivedIts already been a month since I paid off my car and still no titleIn hoping to avoid having to take legal action Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:The plates have ALWAYS been registered to my Chevrolet EquinoxThat is the problem and why I get additional charges on my statement that are not mineWhat is going to be done so that my statement will only show the charges for my lease payment and not charges for some car in Texas? I will not deal with this for the balance of my lease and having to go through the Revdex.com to get an answer that a phone call should have resolved Regards, [redacted]

Complaint: [redacted] I have all the paperwork regarding Go Auto and GAPI know what they paid, what I do not know is where the $payment I paid in May was applied.? I am rejecting this response because: Regards, [redacted]

Complaint: [redacted] I am rejecting this response because I refuse to forward our social security number to an unknown personGM Financial has demonstrated by unethical actions of falsifying records and forging documents you can not be trustedFurthermore according to Social Security administration A company cannot refuse service if I do not give my social security number I demand you validate the debt, remove all negative remarks, and dismiss& discharge allege loan immediately Regards, [redacted] ***

April 4, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms [redacted] , Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information GM Financial submitted an update and forwarded the proper documentation to Equifax on April 4, 2018, to reflect the account as paid in fullPlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial Our records reflect a check in the amount of $was mailed to the address of record on March 12, and has been reconciledPlease be advised, a duplicate refund check in the amount of $was mailed on March 15, in errorCheck number [redacted] has been voided Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service directly at ###-###-#### Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because:? Here is my account number[redacted] Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:The response does not address the issues raised in the complaintIt is a form letter response, created due to hundreds of complaints the same or similar to mine Regards, [redacted]

My account number is [redacted] and I have all the necessary documents needed to support my complaint.Thanks, [redacted]

July 3, Re: [redacted] Complaint ID: [redacted] Dear Mr [redacted] , Thank you for the additional correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information Our records reflect that you have not been reported to the credit bureaus for any late paymentsHowever, GM Financial will submit an update to the credit reporting agencies to ensure accuracy of the current status of your accountThe credit bureau reporting agencies can take 30-days to accept and process the updatePlease be aware that any disputes submitted through the credit bureaus prior to these changes may cause the credit agencies to void the update submitted by GM Financial Additionally, the odometer statement required to complete the grounding process was received from the dealership on June 15, You will receive a final bill to the address of record, indicating whether an amount is due or a refund is duePlease note, any refund owed to you will be mailed separately within days of the date on the final bill If you are represented by an attorney with respect to your GM Financial account, please have your attorney fax or mail a letter of representation that includes his or her contact information to: GM Financial Attn: Legal Department [redacted] Please remember to include the account number on all correspondence sent to GM Financial Sincerely, GM Financial

August 2, Re: Complaint ID: [redacted] Dear Ms [redacted] , Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Please note all previous due date changes were not processed because the account was not current at the time of the request, and required a return phone call when the account was brought current In order for GM Financial to research and locate a missing payment, proof of the cleared funds are requiredIf the missing payment has been cashed by GM Financial, please fax in a front and back copy of the cashed check or a bank statement with a running balance, before and after both transactions, to ( [redacted] so that research may begin Should you have any questions or require additional assistance regarding this matter, please feel free to contact GM Financial directly at ( [redacted] Sincerely, GM Financial

February 12, 2018 Re: Complaint ID: [redacted] [redacted] Dear Ms. [redacted] , Thank you for the correspondence sent to the RevDex.com. I have reviewed your concerns and would like to offer the following information. Please be aware, GM... Financial is an indirect lender and all credit decisions are based on the consumer’s credit files obtained by the credit reporting agencies at the time the application was submitted. Additional considerations included income and expenses as listed on the credit application signed by you, as well as the cost of the collateral. As an indirect lender, we were not aware of any additional information outside of the information obtained from the credit application and the credit reporting agencies. Please understand that all contract negotiations would need to be handled between yourself and the selling dealer. If you have any questions or require additional assistance, please contact GM Financial at 1-***-***-***. Sincerely, GM Financial

December 26, Re: Complaint ID: [redacted] [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information On September 22, 2012, you signed a Retail Installment Sale Contract (“Contract”) for the purchase of a Chrysler in the amount of $29,Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning on November 6, GM Financial employees were not present at Advantage Chrysler Plymouth (“Dealer”) during the signing of the contract and GM Financial was not an original contracting party in any agreements between the two partiesThe contract was subsequently assigned to GM Financial On November 18, 2017, the vehicle was involved in an accident and declared a total loss by Geico InsuranceOn November 27, 2017, GM Financial quoted a payoff to Geico in the amount of $11,good for daysYou were advised during previous telephone conversations and via the notice mailed to you on November 27, 2017, that you are still responsible for maintaining the monthly installment payments and are still subject to monthly credit bureau reporting until the account is paid in full On December 19, 2017, GM Financial received insurance proceeds from Geico in the amount of $9,As per your contract, we may apply each payment to the earned and unpaid part of the finance charge, to the unpaid part of the amount financed and to any other amounts you owe under this contract in any order we chooseThe insurance proceeds were applied to the principal balance of your account reducing what you owePlease be aware, the insurance proceeds received from Geico and were applied to your account balance and were not enough to pay the amount you owe Included for your review is a copy of the ContractShould you have any further questions or require additional assistance, please contact GM Financial at [redacted] Sincerely, GM Financial

July 26, RE: Complaint ID: [redacted] Dear Ms [redacted] : Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however more information is requiredAt your earliest convenience, please forward me your full account number or social security numberUpon receipt of this information I will research this matter Sincerely, GM Financial

October 13, ? RE:? Complaint ID:? [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Dear [redacted] ***: ? Thank you for forwarding the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer you the following information ? Please note that our records indicate you are in contact with GM Financial regarding this matter and awaiting resolutionA representative will be in contact with you directly once we have thoroughly researched your account and will provide information as requested ? Please feel free to contact our office at [redacted] ? should you have further questions or concerns regarding this matter ? Sincerely, GM Financial ? Tell us why here

August 4, 2016 RE: Complaint ID: [redacted] [redacted] Dear Ms. [redacted] : Thank you for the correspondence sent to the RevDex.com. I have reviewed your concerns and would like to offer the following information. Please note that... third party calls are made in an effort to ensure that we have a valid address and phone number if we are unable to reach our customer with the information they have provided. Please be advised that your account has been updated and documented to ensure calls to all third parties will no longer be made. Please know that no harassment or inconvenience was intended. Please be advised that GM Financial takes all complaints seriously and we appreciate you bringing this matter to our attention. Should you have further questions or require any additional assistance, please feel free to contact me directly at the number listed below. Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because:Dear Sir/Madam:i appreciate responding and acting on my behalf , I received the response from GM though I’m not confident of their statement that I had eight different occasions where I authorized a payment to be placed at the end of this car loanI do admit to authorizing a payment at the end of my loan in the amount of three different times where my husband had surgery on his arm them three different occasions which caused him to be out of work which also resulted in our payments to get behindI do recall requesting to having additional payments added to the end of my loan during the course of my loan however I was always denied for one reason or anotheHow can I prove my three times compared to their eight (of tacking a payment towards the end of my loan) it was always din verbally over the phone with the GM RepresentativeIf they are correct I accept all accounts for all financially responsibility of this car loan, however if their response is not accurate then I would please like an adjustment of my accountThanks in advance Regards, [redacted]

July 5, Re: Complaint ID: [redacted] Dear Ms***, Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter Sincerely, GM Financial

March 8, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms [redacted] , Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information Please be advised, the payoff that was quoted to you on February 2, in the amount of $23,did not include the repossession or any other additional fees to reinstate the vehicle The payoff amount for this account is currently $ 25,and is good thru March 18, Please note the payoff quote is subject to change if the payoff expires, changes to the account payment history occur or fees assess to the account Any payoff amount quoted to you includes the unpaid principal balance of the account, finance charges currently owed from the date the last payment was received through the good thru date of the payoff quote; and any other fees that may be due, such as late fees Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-#### Sincerely, GM Financial

Complaint: [redacted] As I received your reply, I called GM Financial at 6:54pm (Central) yesterday 7/31/specifically to confirm what is the cut off time for submitting a payment online and counting as same day? Agent stated that the cut off time is 11:59pm? I logged in in the evening and tried to make a payment and will only allow me to select 8/1/as the payment date? I called this morning to ask why was my payment not accepted for 7/31/and agent plus a supervisor said "im sorry for the misinformation" provided to me and that there is nothing they can do to fix the payment date? They asked why was there a delay in my payment without even looking at the notes of the ongoing misinformation provided to me by previous agents? Now I have been screwed again and the customer pays the price for GM Financial's incompetency? Is there anybody there that is competent? ? Please confirm how my payment date can be resolved to reflect 7/31/? Please confirm if another Revdex.com complaint and media escalation is required? ? ? ? Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I paid off my Dodge Charger on 04/02/I called GM Financial because there records was showing I still owed a final paymentWhen I called GM Financial I spoke to a supervisor and she stated the final payment was cashed and sitting in a fileSupervisor said to give them hours to apply the final payment to my accountI gave them over a weekI called 5/8/and the automated service said my title was released on 4/18/I called and spoke with a supervisor and she said no one put it in to have the title released to meCustomer services representative are rudeI want the title to my carI paid for the car and never received my titleThis is retaliation for filing a complaint against this finance companyI just want the title to my carThis is unacceptable