GM Financial

October 23, RE: Complaint ID: [redacted] [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Thank you for forwarding the additional correspondence Please be advised that GM Financial has not changed our position regarding the account Thank you for your time and insight regarding your experience with GM Financial Sincerely, GM Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

December 19, Re: Complaint ID: [redacted] [redacted] Dear Mr***, Thank you for the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesThe review concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account A copy of the complete account payment history will be sent to you separately, for your review If you have any further questions or are in need of additional assistance regarding this matter, please contact Customer Service at [redacted] Sincerely, GM Financial

Thank you for the additional correspondence sent to the Revdex.comIhave reviewed your concerns and would like to offer the following information. Please contact GM Financials Loss Recovery department at ###-###-#### to set up arrangements or discuss further options. Sincerely,GM Financial

March 14, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms***, Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information In efforts to resolve this matter, GM Financial waived $1,for excess wear and tear and $in sales taxAs of the date of this letter, there is a remaining lease liability balance still owed in the amount of $ Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service directly at ###-###-#### Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because: They need my social security numberThe number is***-***- [redacted] Regards, [redacted]

February 24, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Our records reflect on February 17, a GM Financial representative provided you with your user ID and reset your password for access to MyAccountIf you are still having trouble accessing your MyAccount profile, it will be necessary to speak with you directly in order to further troubleshoot and rectify this matter At your earliest convenience, please contact Customer Service directly at [redacted] so that we may further assist you with logging in Hours of Operation: Monday through Thursday, 7:a.mto 8:p.mCT Friday, 7:a.mto 7:p.mCT Saturday, 7:a.mto 4:p.mCT Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because: I have provided the Revdex.com with proof of contact initiated by GM Financial as discussed in my original complaint on NOV at my work numberAnd a cease and desist was only for my work numberIt does not preclude a standard statement, either electronic or regular mailNor does it preclude the late emails that GM has sent in the past such as the one I received for August when I requested the defermentI have also provided GM with an email from [redacted] ? stating a deferment was placed on my accountWhile GM is required to accurately report, GM is also required to back up the representations made by its representativesI was led to believe this was a resolved deal prior to the due dateI was not informed it was late or open on the 28th when GM initiat d contact or through the standard means used any other month.? Regards, [redacted] ***

I have already leased another GM vehicle through GM financial and I love it. I love GM and will get another GM vehicle after this if my issue is resolved. I would like the current invoice adjusted off for the amount that I owe. While I appreciate the offer to carry over a higher amount than asked for on a future lease, there is no guarantee that this would actually occur. Ref# [redacted] *there is no invoice# listed) for $240.09 is what I am requesting to be adjusted off.

If I do need to pull my phone records I do recall speaking with a female ... I do not know the date as of yet... I do know that , I asked for help or a deferrment and representative said no , and that was all nothing they can do . No manager to talk to , nothing . Did you want me to retreive cell records? Regards, [redacted]

June 8, Re: Complaint ID: [redacted] [redacted] * [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information On January 17, 2017, you entered into a Retail Installment Sale Contract (“Contract”) for a used GMC Yukon with AutoNation Honda ChandlerGM Financial was not present at AutoNation Honda Chandler during the signing of the contract and was not privileged to any agreements between the two partiesThe contract was subsequently assigned to GM Financial We empathize with the problems you may have experienced; however, all mechanical issues would need to be resolved between yourself, AutoNation Honda Chandler and the manufacturer of the vehicle, if necessaryIf you would like to discuss this matter further with the manufacturer of your vehicle, please contact the GMC Customer Assistance line at [redacted] Should you have any further questions, please feel free to contact GM Financial at [redacted] Sincerely, GM Financial

August 23, Re: Complaint ID: [redacted] [redacted] Dear Mr [redacted] Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter Sincerely, GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information In order for GM Financial to research and locate a missing payment, proof of cleared funds are requiredIf the missing payment has been cashed by GM Financial, please fax in a front and back copy of the cashed item to ###-###-####, so that we may begin the research process Our records do not reflect the receipt of a payment within the month of June of On July 13, 2016, GM Financial received a faxed copy of a Money Order receipt; however, this information is not sufficient to locate a missing payment Should you have any further questions or require additional assistance, please feel free to contact Customer Service at ###-###-#### Sincerely, GM Financial

June 8, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] A [redacted] Dear Mr [redacted] , Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountA full response will be issued once the review has been completed Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-#### Sincerely, GM Financial

September 8, Re: Complaint ID: [redacted] *** Dear Ms***, Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Please note a refund in the amount of $was issued today, September 8, 2017, via FedExFor your reference the tracking number is [redacted] We apologize for any inconvenience this situation may have causedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceShould you have any further questions or require additional assistance regarding this matter, please feel free to contact GM Financial directly at [redacted] Sincerely, GM Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ? ? I will? be calling GM on this being I would like to talk to them when giving my information.? [redacted] 4-13-

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Upon review of the account, GM Financial has submitted an update and forwarded the proper documentation to Transunion to have the day delinquencies removed that reported in February and March Please allow 30-days for this information to update and reflect accordingly Should you have any additional questions regarding this matter please feel free to contact GM Financial at ###-###-#### Sincerely, GM Financial

Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter Sincerely, GM Financial

September 30, Re: Complaint ID: [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the RevDex.comI have reviewed your concerns and would like to offer the following information Please be advised in an effort to resolve this matter GM Financial has waived the remaining balance in the amount of $as a courtesy We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceShould you have any further questions or require additional assistance regarding this matter, please contact GM Financials Lease Servicing Department at [redacted] Sincerely, GM Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me[redacted] Regards, [redacted] ***