GM Financial

Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please provide your full GM Financial account number or the last four digits of your social security numberIn order to help expedite our research, please also provide the tracking number and check information for the payoff checkUpon receipt of this information I will research this matterSincerely,GM Financial

December 19, Re: Complaint ID: [redacted] [redacted] Dear Mr***, Thank you for the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesThe review concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account A copy of the complete account payment history will be sent to you separately, for your review If you have any further questions or are in need of additional assistance regarding this matter, please contact Customer Service at [redacted] Sincerely, GM Financial

March 7, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountA full response will be issued once the review has been completed Sincerely, GM Financial

January 13, Re: Complaint ID: [redacted] [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountA response will be issued once the review has been completed Sincerely, GM Financial

March 14, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms***, Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information In efforts to resolve this matter, GM Financial waived $1,for excess wear and tear and $in sales taxAs of the date of this letter, there is a remaining lease liability balance still owed in the amount of $ Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service directly at ###-###-#### Sincerely, GM Financial

February 24, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Our records reflect on February 17, a GM Financial representative provided you with your user ID and reset your password for access to MyAccountIf you are still having trouble accessing your MyAccount profile, it will be necessary to speak with you directly in order to further troubleshoot and rectify this matter At your earliest convenience, please contact Customer Service directly at [redacted] so that we may further assist you with logging in Hours of Operation: Monday through Thursday, 7:a.mto 8:p.mCT Friday, 7:a.mto 7:p.mCT Saturday, 7:a.mto 4:p.mCT Sincerely, GM Financial

I have already leased another GM vehicle through GM financial and I love it. I love GM and will get another GM vehicle after this if my issue is resolved. I would like the current invoice adjusted off for the amount that I owe. While I appreciate the offer to carry over a higher amount than asked for on a future lease, there is no guarantee that this would actually occur. Ref# [redacted] *there is no invoice# listed) for $240.09 is what I am requesting to be adjusted off.

Complaint: [redacted] I am rejecting this response because: I have provided the Revdex.com with proof of contact initiated by GM Financial as discussed in my original complaint on NOV at my work numberAnd a cease and desist was only for my work numberIt does not preclude a standard statement, either electronic or regular mailNor does it preclude the late emails that GM has sent in the past such as the one I received for August when I requested the defermentI have also provided GM with an email from [redacted] ? stating a deferment was placed on my accountWhile GM is required to accurately report, GM is also required to back up the representations made by its representativesI was led to believe this was a resolved deal prior to the due dateI was not informed it was late or open on the 28th when GM initiat d contact or through the standard means used any other month.? Regards, [redacted] ***

If I do need to pull my phone records I do recall speaking with a female ... I do not know the date as of yet... I do know that , I asked for help or a deferrment and representative said no , and that was all nothing they can do . No manager to talk to , nothing . Did you want me to retreive cell records? Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: They need my social security numberThe number is***-***- [redacted] Regards, [redacted]

January 8, RE: Complaint ID: [redacted] [redacted] Dear Ms [redacted] Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter Sincerely, GM Financial

June 8, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] A [redacted] Dear Mr [redacted] , Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountA full response will be issued once the review has been completed Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-#### Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because:GM Finance removed all the data from my credit reports and added it back There was no payments showing except for the month of May There are causing me issues with how they are mishandling my credit I would appreciate if they returned it to how they reported in on May I attached the information that GM reported I will be filing an additional complaint and seek legal actionThey removed the information and then reinsertedAccording to FCRA Inform consumers about negative information which is in the process of or has already been placed on a consumer's credit report within one month.I was not informed before you reinserted this information that you removed It’s not fair or good business practice You go months without reporting and this is even prior to your update to your systems Regards, [redacted]

October 10, Re: Complaint ID: [redacted] Dear Mr [redacted] , Thank you for the additional correspondence submitted to the Revdex.comI have reviewed your concerns and would like to offer you the following information A review of your payment history reflects that on September 26, 2017, a payment was submitted in the amount of $1,via WEB/ACH with Confirmation No [redacted] ; however the payment was returned to GM Financial as unable to locateThe payment method you chose to utilize is completely consumer driven, initiated, and authorizedPlease be advised your bank account information is not kept on file, and has to be provided each time you elect to set up a payment via WEB/ACHGM Financial is unable to alter the transactions or the account information entered by you Should you have any further questions or require additional assistance, please feel free to contact GM Financial Customer Service at 1(***) ***- [redacted] Sincerely, GM Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me[redacted] Regards, [redacted] ***

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information In order for GM Financial to research and locate a missing payment, proof of cleared funds are requiredIf the missing payment has been cashed by GM Financial, please fax in a front and back copy of the cashed item to ###-###-####, so that we may begin the research process Our records do not reflect the receipt of a payment within the month of June of On July 13, 2016, GM Financial received a faxed copy of a Money Order receipt; however, this information is not sufficient to locate a missing payment Should you have any further questions or require additional assistance, please feel free to contact Customer Service at ###-###-#### Sincerely, GM Financial

June 8, Re: Complaint ID: [redacted] [redacted] * [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information On January 17, 2017, you entered into a Retail Installment Sale Contract (“Contract”) for a used GMC Yukon with AutoNation Honda ChandlerGM Financial was not present at AutoNation Honda Chandler during the signing of the contract and was not privileged to any agreements between the two partiesThe contract was subsequently assigned to GM Financial We empathize with the problems you may have experienced; however, all mechanical issues would need to be resolved between yourself, AutoNation Honda Chandler and the manufacturer of the vehicle, if necessaryIf you would like to discuss this matter further with the manufacturer of your vehicle, please contact the GMC Customer Assistance line at [redacted] Should you have any further questions, please feel free to contact GM Financial at [redacted] Sincerely, GM Financial

September 30, Re: Complaint ID: [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the RevDex.comI have reviewed your concerns and would like to offer the following information Please be advised in an effort to resolve this matter GM Financial has waived the remaining balance in the amount of $as a courtesy We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceShould you have any further questions or require additional assistance regarding this matter, please contact GM Financials Lease Servicing Department at [redacted] Sincerely, GM Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ? ? I will? be calling GM on this being I would like to talk to them when giving my information.? [redacted] 4-13-

September 8, Re: Complaint ID: [redacted] *** Dear Ms***, Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Please note a refund in the amount of $was issued today, September 8, 2017, via FedExFor your reference the tracking number is [redacted] We apologize for any inconvenience this situation may have causedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceShould you have any further questions or require additional assistance regarding this matter, please feel free to contact GM Financial directly at [redacted] Sincerely, GM Financial