GM Financial

July 3, Re: [redacted] ? ? ? ? ? Complaint ID: [redacted] Dear [redacted] ***, Thank you for the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information A review of your account indicates a day payoff quote was mailed to the address on file and faxed to the number requested as of today’s dateIf you would like further information regarding this matter, additional information will be requiredFor verification purposes, please reply with the full account number and the last digits of the Vehicle Identification Number “VIN” or feel free to contact us at ###-###-#### Sincerely, GM Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and am providing the information that they requested.This matter is still NOT resolved, I am simply responding back to the business' requestHere is the number [redacted] Regards, [redacted]

Thank you for the additional correspondence sent to the RevDex.com. I have reviewed your concerns and would like to offer the following information. Our records do not reflect that you are currently blocked from access to MyAccount on www.gmfinancial.com. If you have already... utilized the Forgot User ID and/or Forgot Password options and are still unable to access MyAccount, you will need to contact GM Financial by phone at ###-###-#### to speak with an Online Account Representative in order to troubleshoot your issues with online access. Hours of Operation:Monday through Thursday, 7:00 a.m. to 8:00 p.m. CTFriday, 7:00 a.m. to 7:00 p.m. CTSaturday, 7:00 a.m. to 4:00 p.m. CT Sincerely,GM Financial

November 30, Re: Complaint ID: [redacted] [redacted] Dear Ms [redacted] , Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following informationPlease be advised a judgment is a public record and is reported by the courts, not GM FinancialPublic Records are also reflected on the credit report separately from any creditor tradeline informationThe balance reflected on the GM Financial tradeline is the deficiency balance of your account Our research concludes that the status of your account has been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reportingPlease be aware that Harvest is servicing your account balance on behalf of GM FinancialIf you have any further questions or are in need of additional assistance regarding this matter, please contact Harvest at [redacted] Sincerely, GM Financial

August 30, RE: Complaint ID: [redacted] [redacted] Dear Mr [redacted] : Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter Sincerely, GM Financial

January 29, Re: Complaint ID: [redacted] [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information On April 23, 2012, you entered into a Motor Vehicle Consumer Simple Interest Installment Sale Contract (“Contract”) for a Dodge Avenger in the amount of $17,at an interest rate of 17.50%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning June 7, Our records reflect that on December 12, 2017, the vehicle was involuntarily repossessed as allowed by your contractAt this time the account was days past dueThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal laws Please note that the vehicle has not been sold and an auction date not yet been setAfter the sale of the vehicle at auction, a “Deficiency Calculation” letter will be mailed to your address of record to inform you of the remaining balance owed If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at [redacted] Sincerely, GM Financial

I have my documentation stating otherwise and it is you people who have stirred the potI have called your business in the past to discuss this and calls were never returnedYour fear is that you have been proven wrong by the consumer and yet to childish to admit your wrongI have all documents here in my possession that prove we had absolutely nothing to do with your company when you took over and had finished paying off Americredit before you people ever came on the sceneI will do a write up on your company now as per request through one of the bureaus, with my evidence in hand and they will post on my behalfLet's see who has egg on their face thenWe have also went to [redacted] who will be reviewing all of this and decide whether a fine is in order for fraudulent information on our credit reportsThis is not over till this cancer patient says otherwise!

March 24, Re: Complaint ID: [redacted] [redacted] Dear Ms [redacted] , Thank you for the addition [redacted] correspondence sent to the Revdex.com Please be advised that GM Financi [redacted] has not changed our position regarding the accountAs stated in the contract (See Page 2, under Other Terms and Conditions, section 2-F), if your insurance on the vehicle or credit insurance doesn’t pay all you owe, you must pay what is still owed Thank you for your time and insight regarding your experience with GM FinancialShould you have any further questions or require addition [redacted] assistance, please feel free to contact GM Financi [redacted] at [redacted] Sincerely, GM Financial

February 23, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear [redacted] ***, Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because: GM is not looking at the documentation submittedThere was no possible way for us to know that the May payment did not go throughThe evidence clearly shows that a payment was made with a transaction numberThis is the only thing that is available on the website as far as history is concernedThere were no phone calls to notify us, and absolutely no correspondence that something was wrong until after the fact of reporting this to the credit bureau.In addition, we are using the same account that was provided for May and there was nothing wrong with June, July or August payments, unless there is problem with the beginning of the accountWe can not tell anything from this websiteIt is not user friendly and not conducive for communication. If this can not be resolved through Revdex.com, we will continue to seek other ways to rectify GM's misinformation and communication in regards to our account Regards, [redacted]

Thank you for the correspondence sent to the Revdex.comGM Financial has reviewed your concerns and would like to provide the following information Please be advised that the repossession company that you referenced is an independent contractor and is licensed as suchAny claims against their company will need to be addressed directly with their company and/or licensing authority Should you have further questions please contact GM Financial at ###-###-#### Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because:accirdibv to the Revdex.com I should not respond with personal information, as it may be posted publiclyAre accountant numbers okay to send? Regards, [redacted]

Thank you for the additional correspondence sent to the RevDex.comI have reviewed your concerns and would like to offer the following information.Our research concludes that the information previously provided to you is accuratePlease allow 30-days for the credit bureau reporting agencies to reflect the update sent on October 14, 2015.Should you have any further questions or require additional assistance, please feel free to contact GM Financial’s Bankruptcy Department at ###-###-####.Sincerely,GM Financial

Complaint: [redacted] I am rejecting this response because: I no longer wish to call into GM Financial due to the extreme time commitment it takes to actually get a human being on the lineNo further follow up is needed because nothing will be resolved Regards, [redacted]

March 31, Re: Complaint ID: [redacted] [redacted] *** Dear Ms***, Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Please be advised that a cease and desist of telephone communication has been documented to the accountWhile you may no longer receive telephone calls regarding the status of your account, GM Financial will continue to communicate with you to the extent allowed by law Late fees are assessed when a payment is not received within days of the date it is dueOur records reflect that there are no late charges assessed or a credit mark on the account at the timeThe account is current as of the date of this letterShould you have any further questions or require additional assistance, please feel free to contact Customer Service at [redacted] Hours of Operation:Monday through Thursday, 7:a.mto 8:p.mCTFriday, 7:a.mto 7:p.mCTSaturday, 7:a.mto 4:p.mCT Sincerely,GM Financial

Thank you for the additional correspondence sent to the RevDex.com. I have reviewed your concerns and would like to provide the following information. Our position regarding this matter has not changed. GM Financial is required to report truthful and accurate information to the credit bureau reporting agencies. Our research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account. Should you have any further questions or require additional assistance, please feel free to contact GM Financial at 1(800)369-5212. Sincerely, GM Financial

Please enter your reason(s) for rejecting the business response below[redacted] ***, Ford focus

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

RevDex.com:Account # is [redacted] and its under [redacted] and [redacted] Regards, [redacted] ***