Golds Gym

I had a membership at a different gym that went out of businessThey honored everyone’s membership by enrolling everyone at golds gym at the same rateHow ever I never used the member ship in the coarse of almost years and had scam in my bank accounts and got all new cards and numbersI did not update my banking as I never used the membership and figured that they would just cancel if I didn’t pay the first bill Well noApparently Golds gym continued charging me every month even though I never used the membershipI found this out when a bill collector called me and said I owe $Mins you the member ship was only 10$ a month .if this is not removed from the bill collector I will be filling a law suit based off a section code that does not allow one to continue charging someone for services not used

On 2/24/16, MrGunnar [redacted] and MrGeoff [redacted] signed a month youth membership agreement It was authorized by MrGeoff [redacted] to charge the credit card in his name All Gold's Gym employees thoroughly explain sections of the contractThe sections are initialed by the member that the verbiage is understood, has been read by the member, and all questions have been answered The membership agreement states the membership will continue on a month to month basis after the initial obligation It is the Member's obligation to either renew the agreement or continue on a month to month basis when the initial term has passed Any time during the month to month period, member may submit a day notice cancellation via Certified Mail This contract cannot be canceled if there is an outstanding balance This section is initialed by MrGeoff [redacted] that he understood what was explained to him and interpreted what was read In another section of the agreement, it states either party may terminate this agreement at the end of the initial term by giving a day written notice to the other party prior to the end of the initial term If either party does not give such notice, this agreement shall continue on a month to month basis until written notice of termination is given, by either party, days prior to the next billing date This section is also initialed by MrGeoff [redacted] that he understood what was explained to him and interpreted what was read.On 8/31/16, a discontinuation form was filled out by MrGeoff [redacted] Our Gold's Gym employee, Eric, explained to MrGeoff [redacted] that September would be the last payment A note is permanently posted on the account Date: 08/31/2016Time: 09:52:amSubject: DISCONTINUATIONNote:Member completed a discontinuation formWas informed that September would be the last month charged on the account.Our day notice before next billing date discontinuation policy would make the last payment in September It states on the form I understand that this cancellation shall be effective on the next monthly dues payment date; provided that any such notice of cancellation that is not received by Gold's Gym, Eau Claire at least days prior to such next monthly dues payment shall be effective on the next succeeding monthly dues payment date.The membership agreement states a service fee will be assessed and drafted for any check, draft, credit card, or order returned for insufficient funds or any other reasonOn 9/2/16, the last payment was returned by MrGeoff [redacted] 's financial institution The past due balance for that last payment has been returned from September 2016-February The balance has accrued a $return fee every month resulting in a balance of $ The balance has been thoroughly explained to MrGeoff [redacted] on numerous occasions Every month two past due balance letters are sent, two e-mails are sent, and phone calls have been made informing MrGunnar [redacted] and MrGeoff [redacted] of the past due balance The balance of $has to be paid before the account will be canceled As stated in the membership agreement, this contract cannot be canceled if there is an outstanding balance.On 9/20/16, 10/21/16, 11/23/16, and 12/23/phone messages have been left by our Gold's Gym employee, Kyle,stating the balance must be paid before the account would be canceled Our day before next billing date discontinuation policy was also explained.On 1/23/17, our employee, Kyle, talked to MrGeoff [redacted] He was again explained our day before next billing date discontinuation policy and why there was a past due balance He refuses to pay the past due balance MrGeoff [redacted] has been explained the day before next billing date discontinuation policy on numerous occasions including the day he completed the discontinuation form and when he signed the membership agreement After the Gold's Gym employee explains a section of the contract, the member is informed that they must initial the section after it has been read and understood and all questions have been answered MrGeoff [redacted] initialed all three sections of the contract The membership agreement and discontinuation form have been attached for review The transaction history has been included below Transaction History 09-01-201609-01-2016SYS-ABSALEMONTHLY RATE28.7528.7509-01-201609-01-2016SYS-ABPAYMENTAUTO CR CARD-28.750.0009-02-201609-02-2016SYS-RIRETURN CK/CCTRANS DENIED28.7528.7509-02-201609-02-2016SYS-RIMISCDEBITRETURN CC FEE30.0058.7510-03-201610-03-2016SYS-ABPAYMENTAUTO CR CARD-58.750.0010-04-201610-04-2016SYS-RIRETURN CK/CCTRANS DENIED58.7558.7510-04-201610-04-2016SYS-RIMISCDEBITRETURN CC FEE30.0088.7511-01-201611-01-2016SYS-ABPAYMENTAUTO CR CARD-88.750.0011-02-201611-02-2016SYS-RIRETURN CK/CCTRANS DENIED88.7588.7511-02-201611-02-2016SYS-RIMISCDEBITRETURN CC FEE30.00118.7512-01-201612-01-2016SYS-ABPAYMENTAUTO CR CARD-118.750.0012-02-201612-02-2016SYS-RIRETURN CK/CCTRANS DENIED118.75118.7512-02-201612-02-2016SYS-RIMISCDEBITRETURN CC FEE30.00148.7501-02-201701-02-2017SYS-ABPAYMENTAUTO CR CARD-148.750.0001-03-201701-03-2017SYS-RIRETURN CK/CCTRANS DENIED148.75148.7501-03-201701-03-2017SYS-RIMISCDEBITRETURN CC FEE30.00178.7502-01-201702-01-2017SYS-ABPAYMENTAUTO CR CARD-178.750.0002-02-201702-02-2017SYS-RIRETURN CK/CCTRANS DENIED178.75178.7502-02-201702-02-2017SYS-RIMISCDEBITRETURN CC FEE

From: Date: Wed, Jul 6, at 2:PMWe are happy to reach out to [redacted] and attempt to resolve the issue Our records indicate that her account was never closed and was sent to collections as of more than a year ago This was the second time she was referred to collections, in the first instance she was relieved of her obligation and her fees were waivedHowever, we are grateful for her patronage and we will make her happyThank you, -Alex Alexander E***Gold's Gym Largo931A Capital Centre Blvd.Largo, Md 20774###-###-####***@goldsgym.net

Receiving emails stating I am in collectionsAccount has been closed for months I spoke with [redacted] directly back in November when my account became unfroze (was frozen due to being severely ill while pregnant) [redacted] stated that my account was back open and I would not be charged because I already paid for a year membership in advanceAt the same time I cancelled the childcare and tanning as to not be chargedThen my account was to be closed in February of (per ***), I called and again spoke directly with [redacted] about my account to assure it was closed, I owed no fees and was not to be billed [redacted] stated this was correct and my account was not renewed because I did not want it to continue on with Gold's GymAnd I paid a year in advance before so there was no card to chargeI then received emails in a row from ***First stating how you have a special and he would like to offer it to me to come back as a past memberI received of these emailsI was going to co

Revdex.com, After reading the statement from the customer I cant help but point the following All military members are told when they join that we will waive the $cancellation fee when they leave This is never an issue as we have many military members Mr [redacted] is no acception we gladly waived his cancellation fee of $ The only issue he is having is failure to understand the cancellation policy I have a signed cancellation form on file for him on 5/13/ Therefore he would be responsible for his 6/7/payment We charged him this payment and the card was declined times In addition, I waived his $in late fees I feel that I acted in accordance to our policy and in being more then fair to the customer by waiving $

After submitting cancellation papers in August of 2016, the manager called and asked if I wanted to freeze my account for months instead I said that was fine I called back in January of this year, well within the month freeze, and let them know that I did in fact want to cancel my membership I was told that I needed to fill out cancellation papers I told them that I had already done that The person I spoke with said she would have the manager call me The manager never called This month, April 2017, I saw a gym membership charge on my account After checking back at my March statement, I saw the monthly membership charge, plus a $charge I called immediately and spoke to one person there who said they had totally new management taking over the gym and they would look into it After not receiving a final phone call back on it, I called back and spoke to *** [redacted] said they had just taken over and would look into it, but the paperwork was a mess He then left a message on my phone saying that they would no longer take money out of our account, but since he didn't have the cancellation paperwork he could not reimburse me **I had filled out the paperwork **No manager ever called me back in January to indicate whether or not they had my cancellation paperwork still **The new management indicated the paperwork was a mess and they couldn't mind things, but then wouldn't give me my money back because he couldn't find my paperwork

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I do not accept the business' response to this matter for various reasons? It states that I was provided an option to send a certified letter in the mail documenting my cancellation? This option was not provided to me during my initial conversation on October 12th nor did I state I would send any such letter? Those statements are entirely false? I am unsure how Gold's Gym can report this as they had no documentation of my conversation with their employees which was part of the reason for the original complaint.I am also rejecting the response because a majority of my original complaint discussed my dissatisfaction with how they handled interactions with a customer during this dispute? As noted in the original complaint, I was very frustrated with many aspects of their customer service (see original complaint for examples)? Their response neglects to address any of these concerns? Their lack of acknowledgement with this issue appears to stem from their poor customer service? Whether or not a December payment is reimbursed, Gold's Gym lacks the respect to make an apology acknowledging any mishandled situations on their end Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below Some of the important information they claim to have passed on to me was not in fact passed on; however, details aside, their response(s) to my complaint simply ignore the underlying issue of poor customer service I received from several employees (see original complaint).? After all is said and done, if all Gold's Gym is willing to "apologize" for is "confusion on [my] part", then I am not satisfied with their response to my complaint [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Gold's Gym Eau Claire gets inspected regularly by the City-County Health Department? On all occasions, we have met their cleanliness criteria and have passed their inspections? We would not be satisfactorily meeting their standards if there was evidence of black mold as Mrs [redacted] has stated? In an e-mail that was sent by Mrs [redacted] on 4/6/17, she reveals reasons for not wanting the membership? This is copied verbatim from Mrs [redacted] ' e-mail:Unfortunately, there are other factors as well as the mold issue working against keeping our membership.? I had a job in EC that I had to leave and my husband was set to get a job in town but we found out that fell through also? (Sigh) I put the cart before the horse with our membership in hopes of living near Golds.Mrand Mrs [redacted] are obligated under contract until 2/28/? Mrs [redacted] has stated their underlying reasons for wishing to cancel the membership? She had to leave a job in Eau Claire and Mr [redacted] almost had a job, but ultimately he was never hired? On 4/11/and 4/24/17, Gold's Gym employee, Kyle, has informed Mrand Mrs [redacted] they can transfer their membership to another couple since they do not want to continue it? We are giving them an option to relieve themselves of their obligation

Tell us why here...Miss [redacted] completed a discontinuation form on 3/8/? It states on the discontinuation form that this cancellation shall be effective on the next monthly dues payment date: provided that any such notice of cancellation that is not received by Gold's Gym, [redacted] at least days prior to such next monthly dues payment shall be effective on the next succeeding monthly dues payment date? Since the member must provide a day notice prior to the next billing date, Miss [redacted] 's last payment would be April ? This form was signed by Miss [redacted] ? On 3/8/17, Miss [redacted] never stated at that she wanted to change her billing information to Gold's Gym employee, [redacted] .The Membership Agreement states our day prior to the next billing date in places? Miss [redacted] initialed the sections of the contract that states our discontinuation policy? It is stated in the contract "It is your responsibility to provide new payment information if your credit card/account is lost, stolen, expired, or you have switched to a different bank." ? It also states "A service fee will be assessed and drafted for any check, draft, credit card, or order returned for insufficient funds or any other reason." ? Miss [redacted] signed the Membership Agreement and is responsible for all verbiage in the contract? On 3/13/17, she made a payment of $to Gold's Gym employee, Amanda? Miss [redacted] 's March payment was returned due to a closed bank account and a $return fee was added to her past due balance? On 3/13/17, Miss [redacted] never stated at any time that she wanted to change her billing information? Since the bank account was closed and Miss [redacted] never updated it, her April payment was returned and accrued a $return fee? She has only paid $? Her attempted charge of the $balance will be returned too.Miss [redacted] closed her bank account.? It is her responsibility to update her billing information as stated on the Membership AgreementShe had face-to-face interactions with a Gold's Gym employee on 3/8/and 3/13/and failed to update her billing information? She completed the discontinuation on 3/8/? Her account will not be canceled until the past due balance is paid? As stated in the Membership Agreement, "This contract cannot be canceled if there is an outstanding balance." ? She has only paid $and will not be canceled until the past due balance is paid? The $charge for her remaining past due balance will also be returned? On 4/20/17, Miss [redacted] was explained the aforementioned information by our employee, Kyle? A copy of the Membership Agreement and discontinuation form has been attached for review

On 10/12/15, our lead person, ***, explained our day notice before next billing date discontinuation policy to [redacted] ***.? He informed [redacted] that she would have to send a discontinuation letter via Certified Mail.? He also informed her we would have to receive the letter before 11/1/to make her last payment November 2015.? ? [redacted] informed [redacted] that she would send the letter and we would receive it before 11/1/15.? We did not receive a discontinuation letter sent via Certified Mail from [redacted] ***.? ? On 11/5/15, she came into the facility and filled out a discontinuation form in person.The membership agreement that [redacted] signed and initialed is attached for you to review.? The One Year Flex Plan section states "the membership will continue on a month-to-month membership after the initial year obligation for a period of months.? The Member(s) will be obligated for a term of one year, which at the end of? their initial term can, days prior to their expiration, have a written letter VIA CERTIFIED MAIL of cancellation or renewal delivered to the club's address.? NO EXCEPTIONS.? Any time during the month-to-month period, member may submit a day notice cancellation VIA CERTIFIED MAIL."? This section is initaled by [redacted] ***.? The membership agreement also states "either party may terminate this agreement at? the end of the initial term by giving a day written notice to the other party prior to the end of the initial term.? If either party does not? give such notice, this agreement shall continue on a month to month basis until written notice of termination is given, by either party, days prior to the next billing date."? This section is also initialed by [redacted] ***.The Member's Right To Cancel section on the back of the? membership agreement states "No verbal cancellations."On 10/12/15, our day notice before next billing date discontinuation policy was explained to [redacted] by our lead person ***.? He informed her? we would have to receive her discontinuation letter before 11/1/15.? This would make her last membership payment in November 2015.? ? [redacted] did not send a discontinuation letter via Certified Mail.? Our discontinuation policy is stated times in the membership agreement.? It also states that we do not accept verbal cancellations.? "days" is even circled by our employee when the day notice discontinuation policy was being explained to? [redacted] upon contract completion.? [redacted] did not discontinue her membership until? 11/5/15.? Since? we have a day notice before next billing date? discontinuation policy,? [redacted] was charged $for December's membership dues.Sincerely, [redacted] Gold's Gym Eau Claire

Initial Business Response / [redacted] (1000, 8, 2016/03/25) */ Members are required to give notice before cancellingThey don't have to pay anything in fullTheir membership will automatically be cancelled after they give the required notice as per the membership agreement Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/04/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Its a month to month contract, I am still getting told in person I need to give days notice.....Who do I contact?

Tell us why here...Miss [redacted] completed a discontinuation form on 3/8/ It states on the discontinuation form that this cancellation shall be effective on the next monthly dues payment date: provided that any such notice of cancellation that is not received by Gold's Gym, [redacted] at least days prior to such next monthly dues payment shall be effective on the next succeeding monthly dues payment date Since the member must provide a day notice prior to the next billing date, Miss [redacted] 's last payment would be April This form was signed by Miss [redacted] On 3/8/17, Miss [redacted] never stated at that she wanted to change her billing information to Gold's Gym employee, [redacted] .The Membership Agreement states our day prior to the next billing date in places Miss [redacted] initialed the sections of the contract that states our discontinuation policy It is stated in the contract "It is your responsibility to provide new payment information if your credit card/account is lost, stolen, expired, or you have switched to a different bank." It also states "A service fee will be assessed and drafted for any check, draft, credit card, or order returned for insufficient funds or any other reason." Miss [redacted] signed the Membership Agreement and is responsible for all verbiage in the contract On 3/13/17, she made a payment of $to Gold's Gym employee, Amanda Miss [redacted] 's March payment was returned due to a closed bank account and a $return fee was added to her past due balance On 3/13/17, Miss [redacted] never stated at any time that she wanted to change her billing information Since the bank account was closed and Miss [redacted] never updated it, her April payment was returned and accrued a $return fee She has only paid $ Her attempted charge of the $balance will be returned too.Miss [redacted] closed her bank account It is her responsibility to update her billing information as stated on the Membership AgreementShe had face-to-face interactions with a Gold's Gym employee on 3/8/and 3/13/and failed to update her billing information She completed the discontinuation on 3/8/ Her account will not be canceled until the past due balance is paid As stated in the Membership Agreement, "This contract cannot be canceled if there is an outstanding balance." She has only paid $and will not be canceled until the past due balance is paid The $charge for her remaining past due balance will also be returned On 4/20/17, Miss [redacted] was explained the aforementioned information by our employee, Kyle A copy of the Membership Agreement and discontinuation form has been attached for review

I was a member for yrs on a month to month membership days written notice to cancel I provided this My son was in the middle of a yr membership, days notice of move, a move to a location where no Golds gym was available $to cancel the membership unless I could prove we moved days in advance of move with an address change This is impossible and when I told my salesman that a day in advance notice of an address change is impossible, he suggested I change my phone bill, but even that took days to process the change so there is NO WAY to give a written proof of an address change days prior to a move I spoke to the GM, Bill, about this issue, and he said just provide it as soon as possible We moved from FL to OH and that took a couple of days, arriving on a Sunday I was able to get my new driver's license within the following days of getting my move settled and I mailed a copy of my new ID They claim they did not receive it and I emailed it months later then sent my $fee to a collection agency out of state, which is illegal, and the collection agency has put a $collection debt on my credit report Gold's keeps referring that I broke a contract and that I owe that That's not what they told me and that's not what I signed They also charged me for July's membership fee of $which I had canceled and should not have been charged So technically according to Gold's, I owed $to cancel, they took $out of my account illegally, then sold the $fee to a collection agency, and the collection agency is wanting $ This is outrageous! And I have reported them to the FL State Attorney's office as well, and they stick to their guns I sent a letter to the owner, with no response They treat their members like crap

Initial Business Response / [redacted] (1000, 5, 2016/02/10) */ Please note that billing is handled by third party and when payments are cancelled without notice as required in the signed agreement by the member they send member's file to collection The member is required to send a signed request to cancel the agreement Not cancelling the membership as required results in NSF charges, administration charges, collection charges, interest charges, and others The member didn't follow up with the signed agreement A copy of this signed can be provided as proof Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Golds Gym uses a third party to process paymentsI at no time cancelled paymentsI fulfilled year of contract with Gold Gym and at no time did Golds or [redacted] contact me to discuss a cancellation fee of $or any amounts owing before I can cancel If the contact states I can cancel before my term or renewal with $+ GST then I should be able to clear this amount up The gym has offered me months of free membership now which does not compensate the $they are trying to collectI do not want to be a member, that is why I only agreed to year [redacted] Final Business Response / [redacted] (4000, 10, 2016/02/12) */ The member is still missing the point The contract was not for one year It was for a minimum of one year and for a continuous membership until the member sends a cancellation request The member didn't follow the contract and hence the account was sent to collection When it goes to collection additional charges apply beyond the cancellation fee as per the contract The account is in collection for $ Gold's Gym is willing to waive the $owing to the gym and still offer the member a voucher that can be used for months free at the gym this year The member can can pay the money directly to collection

To cancel a membership is like pulling teethI have emailed and sent certified mail to the company to cancel my membershipI included USPS moving confirmation, bank statements, and lease documentsThey are still trying to charge my credit cardI would not recommend doing business with Gold's Gym again!

signed up online for Gold gym's membership for $for a monthWent to the gym and they accepted it at the timeThree days later went back and manager said they would not accept the contract and the they just canceled itForced us to sign a new contract with new terms$down and $with one year contract We believe this is unacceptable and breach of contract

If Miss [redacted] wished to change her billing information, she should have informed the Gold's Gym employee, [redacted] , on 3/8/when she completed the discontinuation form On 3/13/17, she had a second opportunity to change her billing information when she had a face-to-face interaction with Gold's Gym employee, Amanda, when she made a $credit card payment On 4/22/17, she had a third face-to-face interaction and made a personal check payment to our employee Zach Miss [redacted] has never once stated she would like to change her billing information She was well aware that she could make payments in person She did so on occasions with a credit card on 3/13/and a personal check on 4/22/ She had knowledge of the day prior to the next billing date discontinuation policy because it was stated on the Membership Agreement and discontinuation form She knew her last monthly membership dues payment would be in April Miss [redacted] signed both the Membership Agreement and the discontinuation form As stated in the Membership Agreement, "This contract cannot be canceled if there is an outstanding balance." When she made the personal check payment on 4/22/17, she paid $of her $past due balance The remaining $past due balance payment was returned at the beginning of May The balance has accrued a $return feeMiss [redacted] must pay her current past due balance of $and her membership account will be canceled

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: On the day of sign up the individual did not simply say that we were on a year contractHe told us that the contract was month to monthWe asked him and that is what he assured usWe also asked if we could cancel at anytime with no problems and feesThis man told us es that we couldIf I new that that was a lie we would have never signed up in the first placeWhat needs to happen is that these customer service individuals in this company need to not rush for the customer to hurry and sign but need to go over every detail in the contractAs for the customer will take the associates wordIt is ridiculous of how they do peopleI will push for further actions if need be Regards, [redacted] ***

On 10/12/15, our lead person, ***, explained our day notice before next billing date discontinuation policy to [redacted] *** He informed [redacted] that she would have to send a discontinuation letter via Certified Mail He also informed her we would have to receive the letter before 11/1/to make her last payment November [redacted] informed [redacted] that she would send the letter and we would receive it before 11/1/ We did not receive a discontinuation letter sent via Certified Mail from [redacted] *** On 11/5/15, she came into the facility and filled out a discontinuation form in person.The membership agreement that [redacted] signed and initialed is attached for you to reviewThe One Year Flex Plan section states "the membership will continue on a month-to-month membership after the initial year obligation for a period of months The Member(s) will be obligated for a term of one year, which at the end of their initial term can, days prior to their expiration, have a written letter VIA CERTIFIED MAIL of cancellation or renewal delivered to the club's address NO EXCEPTIONS Any time during the month-to-month period, member may submit a day notice cancellation VIA CERTIFIED MAIL." This section is initaled by [redacted] ***The membership agreement also states "either party may terminate this agreement at the end of the initial term by giving a day written notice to the other party prior to the end of the initial term If either party does not give such notice, this agreement shall continue on a month to month basis until written notice of termination is given, by either party, days prior to the next billing date." This section is also initialed by [redacted] ***.The Member's Right To Cancel section on the back of the membership agreement states "No verbal cancellations."On 10/12/15, our day notice before next billing date discontinuation policy was explained to [redacted] by our lead person *** He informed her we would have to receive her discontinuation letter before 11/1/ This would make her last membership payment in November [redacted] did not send a discontinuation letter via Certified Mail Our discontinuation policy is stated times in the membership agreement It also states that we do not accept verbal cancellations "days" is even circled by our employee when the day notice discontinuation policy was being explained to [redacted] upon contract completion [redacted] did not discontinue her membership until 11/5/ Since we have a day notice before next billing date discontinuation policy, [redacted] was charged $for December's membership dues.Sincerely, [redacted] Gold's Gym Eau Claire