Golds Gym

The unprofessionalism displayed by the general manager on 5/18/was horridI have never been a customer anywhere the disrespect level has been so highI can now see why the gym has a decreasing member enrollmentEven the members who stay say the are astounded by the lack of professionalism and respect that is due every memberWith a brand as widely known as golds this should be the premier place to workout, but I feel due to the lack of good management this gym continues to sufferI would not recommend this gym because I would not want anyone I know to have to endure a manager with a maturity level of a high school freshman

Thank you for allowing us to respond to this complaintI have spoken with [redacted] , removed her account from collections and zero out her balance with usShe is looking to come back to start exercising at the club in the near future Please let me know if you need any other specific details regarding the case

I signed up for a personal training package in March They trainer was fired or quit one month laterThey tried to set me up with a new trainer, in which I was not comfortable withI cancelled the packageGolds continued to charge my credit card the monthly feeds due $until juneI changed my billing method and disputed the May chargesThey insist I pay the June charges when I never used their training sessions in May or JuneEvery time I check into the gym, I am stopped saying I owe money Recently I checked in and they said my membership was cancelledI paid years cash upfront and I have until January of until my term is complete

Hello, arial, sans-serif;">In response to case number [redacted] : We sincerely apologize for any inconvenience and confusion with our membership and policies that occurred [redacted] signed up for our Gold membership on 8/31/for a year agreementOur policy regarding all of our cancelations is a day notice and a $cancelation fee for any member still in an agreementWe also only handle cancelations in the club or via direct e-mail with the General Manager of that particular facilityThere is a note from our billing department that they sent a letter on 4/4/to alert the member that there was an issue with the accountThey started calling 4/21/and leaving voicemails to advise the member of the issue againBased on non-response, the member was sent to collections on 7/16/I received an e-mail from [redacted] on 8/12/regarding the issueI immediately took her and her husband out of collections, canceled the account and waived all late feesWe sincerely apologize for the confusion, and we resolved all issues with both accounts Thank you, Megan A [redacted] General Manager

Hello, This complaint was meant for a different Gold's GymI believe it was mean for either Gold's Gym [redacted] or Gold's Gym [redacted] as opposed to us, Gold's Gym [redacted] ***We do not have a Greg that works here, nor do use a billing company called [redacted] Thank you,Megan A***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] When Icontacted Golds gym they offered no such help what's so ever.They only demanded payment of which I could t afford at the time, IWas only on a month to month membership and did mid use the facility during the time I coukd t use the gymIt would have been the rightthing to do to try and resolve the matter but they only demanded I don't feel that they have any reguard for its customers otherwiseIf they did, they would have worked with me to bring this matter toA closeWhy would they charge a month to mo th customer for not using thier gym who was not under a years contract?

Sent me a harassing email claiming that my account was in collections & to take action right awayI have not had an account there for over years! Gold's Gym WDM sent a harassing email claiming that my account was in collections and that I needed to take action within daysThis is crazy information as I have not had a membership here in over years

Initial Business Response / [redacted] (1000, 5, 2015/07/15) */ I am attaching a copy of ***'s contract and her payment historyShe is fully aware of money owing on the account and should have known from previous gym memberships that dues must be collected to keep the account active and in good standing She has the [redacted] of [redacted] contact number and she can also come in to one of the locations to get this finalized Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) No, business had not given me a resolutionI also have bank statements with proof of money never coming out of my account or attemptsI bank with [redacted] and have all my bank statementsAlso 1903$ is a huge number that if you counted the end contract fee and the dollars a month since November should not even add up too I will accept the cancellation fees of 200$I had paid a 80$ fee to them already and never used the gym more then onceI think this is unfair to have to pay that much money to a gym I never usedAlso I never once got a payment taken out of my accountThank you Final Business Response / [redacted] (4000, 9, 2015/07/21) */ Please see attached payment history to show attempts to charge your accountAs well, please read the first paragraph on the second page of the agreement signed by the member agreeing to the terms You have the option to settle your payments with the [redacted] of [redacted] instead of paying the amount in full

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] RevDex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

I had a membership at a different gym that went out of businessThey honored everyone’s membership by enrolling everyone at golds gym at the same rateHow ever I never used the member ship in the coarse of almost years and had scam in my bank accounts and got all new cards and numbersI did not update my banking as I never used the membership and figured that they would just cancel if I didn’t pay the first bill
Well noApparently Golds gym continued charging me every month even though I never used the membershipI found this out when a bill collector called me and said I owe $Mins you the member ship was only 10$ a month .if this is not removed from the bill collector I will be filling a law suit based off a section code that does not allow one to continue charging someone for services not used

signed up online for Gold gym's membership for $for a monthWent to the gym and they accepted it at the timeThree days later went back and manager said they would not accept the contract and the they just canceled itForced us to sign a new contract with new terms$down and $with one year contract
We believe this is unacceptable and breach of contract

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11964369, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Golds you can go to hell im not paying for no service you can stick your agreement up you as.No more contact not resolvedYour not getting any money!
Geoff ***

illegal collection practices years after account cancelled
I was a member of golds gym sometime in or I had to cancel this account a few months into my membership because I had to move back home at that time to help my mother take care of my father who was fighting lung cancerAfter sending in cancellation requests in writing that they reported did not receive I walked a 4th copy in and at that point was told I would have more payment come out and that was that I have not heard from them in 3-years I then receive two emails yesterday from their Account Manager one asking me to come back because they had some deals for former members, and then minutes later another email from the same person telling me my account was in collection status, and wanted a call to get it squared away I'm at a lossI resolved this years ago, and now they are coming back from moreTheir company will throw anything to a collections company the moment it becomes passed *** for m

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Golds Gym regarding complaint ID
***
Regards,
*** ***

This place is horrible I joined with a year prepay and also bought some training sessions The day I joined, I set my appointment for my evaluation, to determine my personal trainer and routine I completed that appointment and scheduled my training sessions with my appointed trainer The day before my first training session, I was advised not to work out, but to just do cardio, which I did Then my trainer cancelled my appointment Understandable, so I rescheduled, but could only find availability days later Day before set session, again, I just did cardio Morning of appointment, she cancels me again! Well, that was enough for me, so I went in to the location to cancel my agreement I spoke to a manager, who brought the GM over, who understood and agreed to refund all my charges, including cancelling my year deal Two weeks later, I checked my account and no refunds have been applied I called the location and spoke to a rude woman named ***, who said she would be able to handle my issue She placed me on hold and when she returned she informed me that the refund was not going to be honored In addition, they had charged me another $for a monthly personal training program! I informed her that the GM assured me that it would be taken care of, also in the presence of another manager named ***, and she callously said, "he doesn't work here anymore and they are not going to refund my money and Gold's Gym does not give refunds." No wonder they are not members of the Revdex.com...How convenient for any merchant to take money, but absolutely not offer any refund

If Miss *** wished to change her billing information, she should have informed the Gold's Gym employee, ***, on 3/8/when she completed the discontinuation form On 3/13/17, she had a second opportunity to change her billing information when she had a face-to-face interaction with Gold's Gym employee, Amanda, when she made a $credit card payment On 4/22/17, she had a third face-to-face interaction and made a personal check payment to our employee Zach Miss *** has never once stated she would like to change her billing information She was well aware that she could make payments in person She did so on occasions with a credit card on 3/13/and a personal check on 4/22/ She had knowledge of the day prior to the next billing date discontinuation policy because it was stated on the Membership Agreement and discontinuation form She knew her last monthly membership dues payment would be in April Miss *** signed both the Membership Agreement and the discontinuation form As stated in the Membership Agreement, "This contract cannot be canceled if there is an outstanding balance." When she made the personal check payment on 4/22/17, she paid $of her $past due balance The remaining $past due balance payment was returned at the beginning of May The balance has accrued a $return feeMiss *** must pay her current past due balance of $and her membership account will be canceled.

On 2/24/16, MrGunnar *** and MrGeoff *** signed a month youth membership agreement It was authorized by MrGeoff *** to charge the credit card in his name All Gold's Gym employees thoroughly explain sections of the contractThe sections are initialed by the member that
the verbiage is understood, has been read by the member, and all questions have been answered The membership agreement states the membership will continue on a month to month basis after the initial obligation It is the Member's obligation to either renew the agreement or continue on a month to month basis when the initial term has passed Any time during the month to month period, member may submit a day notice cancellation via Certified Mail This contract cannot be canceled if there is an outstanding balance This section is initialed by MrGeoff *** that he understood what was explained to him and interpreted what was read In another section of the agreement, it states either party may terminate this agreement at the end of the initial term by giving a day written notice to the other party prior to the end of the initial term If either party does not give such notice, this agreement shall continue on a month to month basis until written notice of termination is given, by either party, days prior to the next billing date This section is also initialed by MrGeoff *** that he understood what was explained to him and interpreted what was read.On 8/31/16, a discontinuation form was filled out by MrGeoff *** Our Gold's Gym employee, Eric, explained to MrGeoff *** that September would be the last payment A note is permanently posted on the account Date: 08/31/2016Time: 09:52:amSubject: DISCONTINUATIONNote:Member completed a discontinuation formWas informed that September would be the last month charged on the account.Our day notice before next billing date discontinuation policy would make the last payment in September It states on the form I understand that this cancellation shall be effective on the next monthly dues payment date; provided that any such notice of cancellation that is not received by Gold's Gym, Eau Claire at least days prior to such next monthly dues payment shall be effective on the next succeeding monthly dues payment date.The membership agreement states a service fee will be assessed and drafted for any check, draft, credit card, or order returned for insufficient funds or any other reason. On 9/2/16, the last payment was returned by MrGeoff ***'s financial institution The past due balance for that last payment has been returned from September 2016-February The balance has accrued a $return fee every month resulting in a balance of $ The balance has been thoroughly explained to MrGeoff *** on numerous occasions Every month two past due balance letters are sent, two e-mails are sent, and phone calls have been made informing MrGunnar *** and MrGeoff *** of the past due balance The balance of $has to be paid before the account will be canceled As stated in the membership agreement, this contract cannot be canceled if there is an outstanding balance.On 9/20/16, 10/21/16, 11/23/16, and 12/23/phone messages have been left by our Gold's Gym employee, Kyle,stating the balance must be paid before the account would be canceled Our day before next billing date discontinuation policy was also explained.On 1/23/17, our employee, Kyle, talked to MrGeoff *** He was again explained our day before next billing date discontinuation policy and why there was a past due balance He refuses to pay the past due balance MrGeoff *** has been explained the day before next billing date discontinuation policy on numerous occasions including the day he completed the discontinuation form and when he signed the membership agreement After the Gold's Gym employee explains a section of the contract, the member is informed that they must initial the section after it has been read and understood and all questions have been answered MrGeoff *** initialed all three sections of the contract The membership agreement and discontinuation form have been attached for review The transaction history has been included below. Transaction History 09-01-201609-01-2016SYS-ABSALEMONTHLY RATE28.7528.7509-01-201609-01-2016SYS-ABPAYMENTAUTO CR CARD-28.750.0009-02-201609-02-2016SYS-RIRETURN CK/CCTRANS DENIED28.7528.7509-02-201609-02-2016SYS-RIMISCDEBITRETURN CC FEE30.0058.7510-03-201610-03-2016SYS-ABPAYMENTAUTO CR CARD-58.750.0010-04-201610-04-2016SYS-RIRETURN CK/CCTRANS DENIED58.7558.7510-04-201610-04-2016SYS-RIMISCDEBITRETURN CC FEE30.0088.7511-01-201611-01-2016SYS-ABPAYMENTAUTO CR CARD-88.750.0011-02-201611-02-2016SYS-RIRETURN CK/CCTRANS DENIED88.7588.7511-02-201611-02-2016SYS-RIMISCDEBITRETURN CC FEE30.00118.7512-01-201612-01-2016SYS-ABPAYMENTAUTO CR CARD-118.750.0012-02-201612-02-2016SYS-RIRETURN CK/CCTRANS DENIED118.75118.7512-02-201612-02-2016SYS-RIMISCDEBITRETURN CC FEE30.00148.7501-02-201701-02-2017SYS-ABPAYMENTAUTO CR CARD-148.750.0001-03-201701-03-2017SYS-RIRETURN CK/CCTRANS DENIED148.75148.7501-03-201701-03-2017SYS-RIMISCDEBITRETURN CC FEE30.00178.7502-01-201702-01-2017SYS-ABPAYMENTAUTO CR CARD-178.750.0002-02-201702-02-2017SYS-RIRETURN CK/CCTRANS DENIED178.75178.7502-02-201702-02-2017SYS-RIMISCDEBITRETURN CC FEE

Have signed the cancellation agreement times The staff keep losing the agreement and keep billing me
Dear Golds Gym/ Corporate,
I joined Gold's Gym (West Des Moines , Iowa) 1/31/ I loved it I moved a year after that I have not visited the Gym in well over years I tried on multiple occasions to stop my membership Prior to moving I went into the gym and signed a copy of "request for termination form" three times Apparently, the doc I signed was misplace again and again
On my third and final attempt I took a witness with me when I signed the termination formHe will sign an affidavit if necessary
I recently noticed the bills have not stopped I had enough and cancelled my card Once my card was cancelled Golds gym reached out for payment or will send me to collections on account I have tried to stop for two plus years

I have attached her contractPlease let me know if you can not read it. Our billing company did make a mistake and billed our members with the bill date on the 30th twice which they have corrected and everyone was reimbursed I received a phone call on 7/about canceling her membership
and explained we needed a written day notice and she said she would not be able to come in to fill out a cancellation form or send a certified letter in the mailShe was very upset on the phone and out of good faith, I canceled her out early and saved her the last monthly payment of her membershipShe then claimed she never authorized anyone to take any money out of her account and she wanted a refund for June because of medical reasonsPlease see attached contract we she signedSince switching to *** *** we have made it very easy to sign up with no enrollment fees, no processing and it is month to month and you can cancel anytime with a day noticeWe do not even take last month when you sign up, just firstWe do take club payments in house as long as they are days before your bill date otherwise your credit card or checking account will be chargedThis woman never came in and paid with cash so her account was chargedAs I mentioned I did a favor of canceling her out early with no proof and I told her I could refund her money from June but I would need a doctors note saying she is physically unable to work out in order to issue a refundI legally do not have to issue her a refund for June but was trying to be help her outShe even mentions how nice and helpful I have been to her friends who I helped freeze which is different then canceling someone and issuing a refund. I have been the General Manager and Billing Manager here for almost years and I am very fair and this is only the second compliant to the Revdex.com and I was found no wrong doing in the first and I know this case will have the same result.Thank youCasey C***

After submitting cancellation papers in August of 2016, the manager called and asked if I wanted to freeze my account for months instead I said that was fine I called back in January of this year, well within the month freeze, and let them know that I did in fact want to cancel my membership I was told that I needed to fill out cancellation papers I told them that I had already done that The person I spoke with said she would have the manager call me The manager never called This month, April 2017, I saw a gym membership charge on my account After checking back at my March statement, I saw the monthly membership charge, plus a $charge I called immediately and spoke to one person there who said they had totally new management taking over the gym and they would look into it After not receiving a final phone call back on it, I called back and spoke to *** *** said they had just taken over and would look into it, but the paperwork was a mess He then left a message on my phone saying that they would no longer take money out of our account, but since he didn't have the cancellation paperwork he could not reimburse me
**I had filled out the paperwork
**No manager ever called me back in January to indicate whether or not they had my cancellation paperwork still
**The new management indicated the paperwork was a mess and they couldn't mind things, but then wouldn't give me my money back because he couldn't find my paperwork