Golds Gym

On 9/20/16, 10/21/16, 11/23/16, and 12/23/16, phone messages were left with the Membership Agreement's Primary Phone Number ending in which would be the member MrGunnar ***'s voice mail MrGeoff ***'s phone number is listed only as the emergency contract It is stated on the back of the contract that this agreement is not cancelable by Member for failure to utilize the facilities The following are just to reiterate the verbiage in the relevant sections of the membership agreementOn 2/24/16, MrGunnar *** and MrGeoff *** signed a month youth membership agreement It states the membership will continue on a month to month basis after the initial obligation. It is the Member's obligation to either renew the agreement or continue on a month to month basis when the initial term has passed. Any time during the month to month period, member may submit a day notice cancellation via Certified Mail. This contract cannot be canceled if there is an outstanding balance This section is initialed by MrGeoff *** that he understood what was explained to him and interpreted what he read In another section of the agreement, it states either party may terminate this agreement at the end of the initial term by giving a day written notice to the other party prior to the end of the initial term. If either party does not give such notice, this agreement shall continue on a month to month basis until written notice of termination is given, by either party, days prior to the next billing date. This section is also initialed by MrGeoff *** that he understood what was explained to him and interpreted what he read.On 8/31/16, a discontinuation form was filled out by MrGeoff *** Our Gold's Gym employee, Eric, explained to MrGeoff *** that September would be the last payment. A note is permanently posted on the account Date: 08/31/2016Time: 09:52:amSubject: DISCONTINUATIONNote:Member completed a discontinuation formWas informed that September would be the last month charged on the account.Our day notice before next billing date discontinuation policy would make the last payment in September 2016. It states on the form I understand that this cancellation shall be effective on the next monthly dues payment date; provided that any such notice of cancellation that is not received by Gold's Gym, Eau Claire at least days prior to such next monthly dues payment shall be effective on the next succeeding monthly dues payment date.The membership agreement states a service fee will be assessed and drafted for any check, draft, credit card, or order returned for insufficient funds or any other reason. On 9/2/16, the last payment was returned by MrGeoff ***'s financial institution. The past due balance for that last payment has been returned from September 2016-February 2017. The balance has accrued a $return fee every month resulting in a balance of $208.75. The balance has been thoroughly explained to MrGeoff *** on numerous occasions. Every month two past due balance letters are sent, two e-mails are sent, and phone calls have been made informing MrGunnar *** and MrGeoff *** of the past due balance. The balance of $has to be paid before the account will be canceled. As stated in the membership agreement, this contract cannot be canceled if there is an outstanding balance.On 1/23/17, our employee, Kyle, talked to MrGeoff *** because he called the facility. He was again explained our day before next billing date discontinuation policy and why there was a past due balance. He refuses to pay that balance. MrGunnar *** and MrGeoff *** have been explained the day before next billing date discontinuation policy on numerous occasions On 2/24/16, MrGunnar *** and MrGeoff *** signed the membership agreement MrGeoff *** initialed all three sections of the contract On 8/31/16, MrGeoff *** also signed the discontinuation form explaining our day before next billing date discontinuation policy He was informed that September would be the last payment by our employee Eric MrGeoff *** is responsible for all verbiage on both the membership agreement and discontinuation form There have been phone messages left on the Membership Agreement's Primary Phone Number explaining the day before next billing date discontinuation policy and how the balance was accrued The messages were left on 9/20/16, 10/21/16, 11/23/16, and 12/23/ Our employee, Kyle, talked to MrGeoff *** on 1/23/explaining our discontinuation policy and how the balance has accrued As stated on the membership agreement, it is not cancelable for failure to utilize the facilities The back of the membership agreement has been attached for review.

I signed my daughter up with a month to month contract at Gold's Gym in Simi Valley She re-located to TX a few months later When notifying the gym, they made it a point to say that her contract could be transferred over to another family member because it was paid through more months I asked them if there were any additional charges The answer was no After processing, I find out that I'm now in a contract for more money per month and it will cast me $to cancel I complained to the manager and he claims that "he has nothing to do with this part and corporate handles this" A few days later corporate offices from Dallas, TX call me in an attempt to retain my membership and I ask them if they are the corporate offices They are and I complain to them about the local manager at the Simi Valley location They tell me "They have nothing to do with charging or waiving the cancellation fee It is at the discretion of the manager"! The manager never showed or gave me a

I signed up for a personal training package in March They trainer was fired or quit one month laterThey tried to set me up with a new trainer, in which I was not comfortable withI cancelled the packageGolds continued to charge my credit card the monthly feeds due $until juneI changed my billing method and disputed the May chargesThey insist I pay the June charges when I never used their training sessions in May or JuneEvery time I check into the gym, I am stopped saying I owe money
Recently I checked in and they said my membership was cancelledI paid years cash upfront and I have until January of until my term is complete

November 24, Dear *** ***,
In
reference to the above mentioned case, the complaint references a $charge for tanning for a tanning membership for *** *** *** of Gold's Gym, *** ***, Pennsylvania which has relocated to ***, Pennsylvania*** ***’s membership rates were honored but the tanning amenity prices have increased to reflect new state of the art tanning equipment, tanning supplies, and a new state tanning tax that must be applied to a tanning membership.The policies regarding membership and amenities are noted in ***’s membership agreement section 1, paragraph 1, page 2, which states in detail as follows “Your membership is a contractual privilege to use the facilities during club hours of operationsThe club reserves the right to initiate, change, or eliminate facilities, services and programs offered from time to time, and to change in hours of operations, services and amenities*** *** has full access to review his membership agreement and/or discuss any questions or concerns he may have about club policies.Best Regards,Carol D
Senior Vice President of Operations

The business called our office to say that there was a misunderstanding at the front desk at the time the customer came into sign up for a membershipAt the time the new promotion had just began and the individual
at the front desk misspokeThe business has since reached out to the customer to information him that he can sign up for a membership with the promotion price

Sent me a harassing email claiming that my account was in collections & to take action right awayI have not had an account there for over years!
Gold's Gym WDM sent a harassing email claiming that my account was in collections and that I needed to take action within daysThis is crazy information as I have not had a membership here in over years

I had a membership with Gold Gym since September
And I had been very loyal customer as I has spent a lot of money buying their products and Personal Training sessions
I had found the manager (S***) who hates me with out any reason
And she decided to revoke my membership without any reason and she made up a story from her mind to do this action
And after all when I went to speak to her
She refused to meet me and she kicked me out and she refused to refund me the money I had paid for personal Training
That's one of my horrible experiences
And I can not sleep well any more and I am very irritated after this situation
kindly I Need your justice and that's it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I do not accept the business' response to this matter for various reasons It states that I was provided an option to send a certified letter in the mail documenting my cancellation This option was not provided to me during my initial conversation on October 12th nor did I state I would send any such letter Those statements are entirely false I am unsure how Gold's Gym can report this as they had no documentation of my conversation with their employees which was part of the reason for the original complaint.I am also rejecting the response because a majority of my original complaint discussed my dissatisfaction with how they handled interactions with a customer during this dispute As noted in the original complaint, I was very frustrated with many aspects of their customer service (see original complaint for examples) Their response neglects to address any of these concerns Their lack of acknowledgement with this issue appears to stem from their poor customer service Whether or not a December payment is reimbursed, Gold's Gym lacks the respect to make an apology acknowledging any mishandled situations on their end
Regards,
*** ***

I signed up for a membership and a personal trainer package in FebruaryOn the last day of February (at 7:30pm) I was asked to come in so they could cancel that membership and sign me up correctlyI couldn't do it the next day because the same membership wouldn't be available in their systemor something
They told me that the original charges would be refunded and that they would add a couple of training sessions to my account for the inconvenience
It has been over a month and a half, and after asking everyone daily, they still have not refunded my $I was told times that it's been processed, and it's been over a month already
To add insult to (financial) injury, the manager has NEVER called me back (again, it's been over a month and I've started leaving messages and complaining to every employee I see during my visits)My husband got a call back from the manager after about an hour, even though it's my account, my money, my cardHe was told that the refund was pro

This member did try and contact our facility but was under contract for the amount, we gave him several options to try and transfer or sell his membership also on Feb 23, Gold's Gym made attempts to help in this situation by setting up a payment plan for member and is still currently
working with him

Revdex.com:Please note that after discussions with Gold's Management Staff this matter has been handled and resolved between Gold's Gym and myself and no further action is required by the Revdex.com. Thank you for your assistance in this matter
Regards,
Holly ***

On 10/12/*** called the facility inquiring about information to discontinue her membership*** originally answered the phone and did not feel comfortable enough answering her questions. Our lead person *** was standing next to her so she turned over the phone to him. *** explained to *** that since she did not discontinue her membership after the initial term that ended on 9/30/15, it automatically continued on a month to month basis. The verbiage from the membership agreement is stated in the 1st response to ***'s complaint. *** also informed her about our day prior to next billing date discontinuation policy. *** did not express she was unable able to get into the facility to sign the discontinuation form until after *** explained that we need written documentation. She was told since she would not be able come to the facility, she could send a letter via Certified Mail stating that she would like to discontinue her membership. *** repeatedly explained, as he does with every member, that a letter must be received days prior to the next billing date. We would have to receive a letter before November 1st for her last payment to be in November. *** told *** said she would take care of it. *** was never told by *** or *** that she could come to the facility in November, fill out a discontinuation form in person, and her last payment would be in November 2015. On 11/5/*** came into the facility to fill out the discontinuation form. *** provided *** with the discontinuation form. Jason joined *** to discuss the situation with ***. *** claimed that on 10/12/15, someone told her in a phone conversation that she could fill out a form in November and we would not charge her for December 2015. Jason again explained to *** exactly as *** did on 10/12/15. She would be charged for December because she did not discontinue in writing before 11/1/15. Since we do accept verbal cancellations, her phone conversation on 10/12/does not discontinue her membership. We apologize if *** expected a phone call on 11/5/15. On 11/16/*** called and our lead person *** spoke to her againShe expressed her disappointment with having to pay for DecemberShe told *** she spoke to someone in October and got approval to come in at the beginning of November to fill out the discontinuation form. *** told *** that she had spoke with him*** and all employees are trained to provide all information when people ask about discontinuing their membership. He explained their conversation on October 12th. *** notified her about being able to send a discontinuation letter via Certified Mail. He apologized to *** if there was any misunderstanding or miscommunication. Then *** explained the membership agreement she signed stating she understands the day notice before next billing date discontinuation policy and our no verbal cancellation policy. He also explained how she filled out the form on November 5th making her last payment in December Also, *** told her that she would be able to use the facility through the end of December since she will have to pay for that month. She told *** this was the worst customer service she has every had. *** told her he was sorry she felt that way.On 11/20/not 11/17/as stated by ***, Jason spoke to *** and she told him that it is ridiculous that no one is willing to take responsibility for this situation. She then threatened to have her husband get involved with the situation by calling the facility. Jason told *** what transpired in her phone conversation with *** on 11/16/15.On 10/12/15, our lead person *** thoroughly explained the discontinuation policy to *** ***. He explained the day prior to next billing date discontinuation policy the same as he does with every member who inquires about the policy. A discontinuation letter was not received via Certified Mail before 11/1/15. On 10/12/15, *** was never told by *** or *** she could discontinue after 11/1/and she would not be charged for December. *** came into the facility on 11/5/and filled out a discontinuation form in person. Our discontinuation policy requires a day notice, so the result makes her last payment in December 2015. As stated in ***'s signed and initialed membership agreement, we do not accept verbal cancellations. On 11/16/15, *** apologized to *** for any misunderstanding she had with his explanation of our policy in their phone conversation on 10/12/15. It was ultimately ***'s responsibility to send a discontinuation letter by Certified Mail before 11/1/15, but she failed to do so. We are truly sorry if there was any confusion on her part. A copy of your membership agreement has been attached for you to review. Tell us why here

My wife and me enrolled in GOld Gym on trial and took some personal training sessions and regular Gym services....however at the end of the tenure in Oct we left gym and it was on auto payment...we spoke to then then manager and got everything settled with closing of account...in we noticed that Gold Gym was still charging my credit card....we immediately went there and Gold Gym accepted there was some accounting error and it will be removed...now in we again noticed that all this while from oct 2014-feb/ march Gold Gym was charging $43-on my credit card...without we being informed or a single day of attending gold gym....we went there and they again apologized....then I got a call that the amount is for my wife who was also part of my account but we categorically didn't give an application under her name for cancellation and hence charged....my wife is non working for over years and this is a burden and cheating GOLD GYM has done....we complained on social me

They have been taking money out of my checking account every mont without my authorizationI have never been a member of Gold's gymI have never entered the business nor have I signed any contracts or participated in any promotionsThey must have taken my bank information from my previous gym that closed and are using it without my consentThey have been billing me since April for a total of $

7/14/2014In response to *** *** complaint I have attached the contracts of hers and *** ***It is very clear that both contracts are for one year(monthly payments)I spoke to *** *** shortly after refusing to pay her second month on both accounts, and told her to she
needed standing" before could do anything for herI told her the NSF and late fees would never heard back from herWe have been in business for almost eight years and to be in "good be waived and this is the first complaint filed with Revdex.comI dispute the fact these two feel they were lied too, the contract is crystal clearThis is simply someone wanting to get out of a contract without having to pay

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Some of the important information they claim to have passed on to me was not in fact passed on; however, details aside, their response(s) to my complaint simply ignore the underlying issue of poor customer service I received from several employees (see original complaint). After all is said and done, if all Gold's Gym is willing to "apologize" for is "confusion on [my] part", then I am not satisfied with their response to my complaint
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Some of the important information they claim to have passed on to me was not in fact passed on; however, details aside, their response(s) to my complaint simply ignore the underlying issue of poor customer service I received from several employees (see original complaint). After all is said and done, if all Gold's Gym is willing to "apologize" for is "confusion on [my] part", then I am not satisfied with their response to my complaint
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

On 10/12/*** called the facility inquiring about information to discontinue her membership*** originally answered the phone and did not feel comfortable enough answering her questions. Our lead person *** was standing next to her so she turned over the phone to him. *** explained to *** that since she did not discontinue her membership after the initial term that ended on 9/30/15, it automatically continued on a month to month basis. The verbiage from the membership agreement is stated in the 1st response to ***'s complaint. *** also informed her about our day prior to next billing date discontinuation policy. *** did not express she was unable able to get into the facility to sign the discontinuation form until after *** explained that we need written documentation. She was told since she would not be able come to the facility, she could send a letter via Certified Mail stating that she would like to discontinue her membership. *** repeatedly explained, as he does with every member, that a letter must be received days prior to the next billing date. We would have to receive a letter before November 1st for her last payment to be in November. *** told *** said she would take care of it. *** was never told by *** or *** that she could come to the facility in November, fill out a discontinuation form in person, and her last payment would be in November 2015. On 11/5/*** came into the facility to fill out the discontinuation form. *** provided *** with the discontinuation form. Jason joined *** to discuss the situation with ***. *** claimed that on 10/12/15, someone told her in a phone conversation that she could fill out a form in November and we would not charge her for December 2015. Jason again explained to *** exactly as *** did on 10/12/15. She would be charged for December because she did not discontinue in writing before 11/1/15. Since we do accept verbal cancellations, her phone conversation on 10/12/does not discontinue her membership. We apologize if *** expected a phone call on 11/5/15. On 11/16/*** called and our lead person *** spoke to her againShe expressed her disappointment with having to pay for DecemberShe told *** she spoke to someone in October and got approval to come in at the beginning of November to fill out the discontinuation form. *** told *** that she had spoke with him*** and all employees are trained to provide all information when people ask about discontinuing their membership. He explained their conversation on October 12th. *** notified her about being able to send a discontinuation letter via Certified Mail. He apologized to *** if there was any misunderstanding or miscommunication. Then *** explained the membership agreement she signed stating she understands the day notice before next billing date discontinuation policy and our no verbal cancellation policy. He also explained how she filled out the form on November 5th making her last payment in December Also, *** told her that she would be able to use the facility through the end of December since she will have to pay for that month. She told *** this was the worst customer service she has every had. *** told her he was sorry she felt that way.On 11/20/not 11/17/as stated by ***, Jason spoke to *** and she told him that it is ridiculous that no one is willing to take responsibility for this situation. She then threatened to have her husband get involved with the situation by calling the facility. Jason told *** what transpired in her phone conversation with *** on 11/16/15.On 10/12/15, our lead person *** thoroughly explained the discontinuation policy to *** ***. He explained the day prior to next billing date discontinuation policy the same as he does with every member who inquires about the policy. A discontinuation letter was not received via Certified Mail before 11/1/15. On 10/12/15, *** was never told by *** or *** she could discontinue after 11/1/and she would not be charged for December. *** came into the facility on 11/5/and filled out a discontinuation form in person. Our discontinuation policy requires a day notice, so the result makes her last payment in December 2015. As stated in ***'s signed and initialed membership agreement, we do not accept verbal cancellations. On 11/16/15, *** apologized to *** for any misunderstanding she had with his explanation of our policy in their phone conversation on 10/12/15. It was ultimately ***'s responsibility to send a discontinuation letter by Certified Mail before 11/1/15, but she failed to do so. We are truly sorry if there was any confusion on her part. A copy of your membership agreement has been attached for you to review. Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** Wow! What can I say here, this is a businessI was toldthat I was a month to month customerI also called The said gym numerous times in order to try and resolvedThe matter offering half of the said amount! When a custmer Is not on contract month to month you should charge them for Non useThat's like buying and imaginary productI am willing to meet them Half way, but at no time did someone offer to work withe on this matter byOffering me a payment of any sortsA bussiness should have integraty, wouldexpect such lies from a bissness specializing in Heath

*** ***'s December payment was returned on 12/4/15 due to an invalid card. Every member who has a past due balance gets contacted by a letter, e-mail or phone call. On 12/18/15, Mr*** was sent a letter informing him of the past due balance.
He came into the facility on 12/21/15 and spoke to ***. He paid the $59.99 balance and also prepaid the dues for January and February There was no mention of the $30 return fee by Mr***. The membership agreement that Mr*** signed states "a service fee will be assessed and drafted for any check, draft, credit card, or order returned for insufficient funds or any other reason." Mr*** inquired about his billing information and the credit card's expiration date. When he found out the expiration date was 5/16, he said he needed to update it because he had received a new card. He filled out a billing information change form to update the credit card's expiration date. The membership agreement that Mr*** signed states "it is your responsibility to provide new payment information if your credit card is lost, stolen, expired, or you have switched to a different bank." On 12/28/15, we received a phone call from Mr*** inquiring about the letter he received informing him of his past due balance. The letter was mailed on 12/18/before Mr*** came into the facility to pay his balance Mr*** was charged a $return fee because his December payment was returned due to an invalid card. On 12/21/15, Mr*** came into the facility and paid $for December's dues plus a $return fee. Mr*** also prepaid the dues for January and February.. There was no mention of the $return fee by Mr***. A membership agreement copy has been provided so it can be reviewed