Golds Gym

Review: My husband and I signed up with gold's gym in August of 2015. We had an agreement with them for a month to month membership. Later on we tried to cancel our membership, the manager told us we had to call to cancel. Well the phone number we called is nothing but an automated system. So then I sent a certified letter to gold's gym corporate trying to cancel and it has been out for delivery and they are refusing to sign it. So I sent multiple faxes to get this information sent to them along with multiple emails to cancel. Shortly after my husband and I received 2 bills from a debt collector which is affecting our credit, because gold's gym is refusing to cancel our memberships and constantly adding up charges that are unnecessary when this was a month to month agreement with no ties to a contract stating we have to commit to them. I do not want our credit ruined over something that Gold's gym is refusing to cancel our memberships and not wanting to assist us.Desired Settlement: I would like to have all debts from this company to be removed as I have documentation of everything that stated this was only a month to month agreement and not a long term commitment and we are not responsible for all these extra charges and fees when this was not a contract. Also I want the debt that has been to collections removed since my husband and I are not responsible for these fees because Gold's Gym is refusing to cancel our membership in an attempt to collect unnecessary funds.

Business

Response:

Hello, In response to case number [redacted]: We sincerely apologize for any inconvenience and confusion with our membership and policies that occurred. [redacted] signed up for our Gold membership on 8/31/2015 for a 2 year agreement. Our policy regarding all of our cancelations is a 30 day notice and a $58 cancelation fee for any member still in an agreement. We also only handle cancelations in the club or via direct e-mail with the General Manager of that particular facility. There is a note from our billing department that they sent a letter on 4/4/2016 to alert the member that there was an issue with the account. They started calling 4/21/2016 and leaving voicemails to advise the member of the issue again. Based on non-response, the member was sent to collections on 7/16/2016. I received an e-mail from [redacted] on 8/12/2016 regarding the issue. I immediately took her and her husband out of collections, canceled the account and waived all late fees. We sincerely apologize for the confusion, and we resolved all issues with both accounts. Thank you, Megan A[redacted]General Manager

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: On October 12th, I contacted Gold's Gym to discuss canceling my membership. The first employee told me that she wasn't sure if I could because I had a contract. This was incorrect information as I had fulfilled my one year contract. I asked her to double check my account based on this information. She checked my account and asked another employee for clarification. I was told at this time that I had completed the contract but would need to pay for November. Confused by the November payment, I asked why I would need to pay this, and the employee stated that this was because they require a 30 day cancellation notice in their contract. I was still somewhat confused because I had fulfilled my contract; however, I agreed to pay for the month of November. The employee noted that they would need signed verification of this for the request. I told the employee for multiple personal reasons I knew I would not be able to come into the facility prior to the first of November. Because of this, I specifically requested that employee make a note in my account documenting the conversation, my request for cancellation, my final November payment, and that I would be in to sign as soon as possible. I made a face-to-face contact on November 5th to sign the cancellation form. At approximately 11:00 AM, a female employee provided the form to me which I signed and briefly explained my communications from October 12th stating there should be documentation of that under my account for her to verify. Another male employee joined her at this time to check my account for the notes. The employees informed me that no documentation was made regarding my discussions from October 12th which was very frustrating. I voiced this frustration, and I again made a specific request in front of both employees that this face-to-face conversation be documented and because of my frustration, I requested a manager call me back to discuss the matter. Employees assured me the note would be made and someone would get back to me. Because I never received a phone call, I called back on Novmeber 16th, briefly explained the situation, and requested a manager to call back. A male employee returned my call and informed me that because no documentation was made regarding the conversations, I would now have to pay for the full month of December . This frustrated me beyond belief and continues to do so because the fact that there was no documentation was due to the Gold's Gym employees neglecting to document these notes on multiple occasions following specific requests to do just that. Because I did not feel the issue was resolved, I called again on November 17th and asked to speak to the manager above the current employees handling the situation. I was told that my information would be passed on multiple times and that they may contact me if they feel it's necessary. I never received a phone call from anyone above the original employees. This was very dissatisfying to me as it felt as though the "higher ups" did not care about customer relationships or about trying to resolve the situation with an unhappy costumer. Overall, I feel upset that my requests for documentation of these interactions were not made to avoid this exact situation, disrespected for "higher up" management not taking the time to return my calls and attempt to work out a resolution, and angry that I was told because of the lack of documentation I will be held financially responsible for a final Decemeber payment when I was told November would be my final payment.Desired Settlement: I request that Gold's Gym abide by the initial statement made by their employee made on October 12th that my last payment be made in November. I do not feel it is fair for me to be financially responsible for another month of membership based on the fact that on multiple occasions, Gold's Gym employees neglected to document conversations when specifically requested to do so in order to avoid this exact situation.

Business

Response:

On 10/12/15, our lead person, [redacted], explained our 30 day notice before next billing date discontinuation policy to [redacted]. He informed [redacted] that she would have to send a discontinuation letter via Certified Mail. He also informed her we would have to receive the letter before 11/1/15 to make her last payment November 2015. [redacted] informed [redacted] that she would send the letter and we would receive it before 11/1/15. We did not receive a discontinuation letter sent via Certified Mail from [redacted]. On 11/5/15, she came into the facility and filled out a discontinuation form in person.

Review: I have been a member for 10 months a Golds Gym in Eau Claire WI. While they attempted to take out my monthly payments, it denied my credit card due to expiration. I was not notified of this at all. I was charged a $30 fee for this. If I had not checked in with them they charge another $30 every month. When I asked why I was not informed of this, they showed me that their employee entered my email incorrect. I offered to pay the remaining balance for the year and they still would not remove the fee.Desired Settlement: Refund my $30.

Business

Response:

[redacted]'s December payment was returned on 12/4/15 due to an invalid card. Every member who has a past due balance gets contacted by a letter, e-mail or phone call. On 12/18/15, Mr. [redacted] was sent a letter informing him of the past due balance. He came into the facility on 12/21/15 and spoke to [redacted]. He paid the $59.99 balance and also prepaid the dues for January and February. There was no mention of the $30 return fee by Mr. [redacted]. The membership agreement that Mr. [redacted] signed states "a service fee will be assessed and drafted for any check, draft, credit card, or order returned for insufficient funds or any other reason." Mr. [redacted] inquired about his billing information and the credit card's expiration date. When he found out the expiration date was 5/16, he said he needed to update it because he had received a new card. He filled out a billing information change form to update the credit card's expiration date. The membership agreement that Mr. [redacted] signed states "it is your responsibility to provide new payment information if your credit card is lost, stolen, expired, or you have switched to a different bank." On 12/28/15, we received a phone call from Mr. [redacted] inquiring about the letter he received informing him of his past due balance. The letter was mailed on 12/18/15 before Mr. [redacted] came into the facility to pay his balance.

Review: My partner and I have called muliple times in regards of closing our account, we have also gone in their personally each time we are given the run around. I personally have called three times once each week and been promised a call back each time no call back. I have followed their terms and brought in a doctors note, which a woman today told me they can't find and she again wold get back to me shortly. As of next month I will have paid for two months of gym use that can not be physically used by either me or my partnerIDesired Settlement: I would like for them to cancel my membership and also refund me for the months of inactivity that I have been charged for.

Business

Response:

This Member does not have all the factual information correct. we here at Gold's keep detail logs of all calls and notes. The above member called on 9/18/2013 and left a message with our staff that she sent us a cancellation notice but her contract did not come to term until April of 2014, so her cancellation at that point would not have been effective until that date. Her call was returned by our general manager (Which she also sat down with) and was told she would need to bring in a doctors note stating due to some medical issues she cannot use a gym facility anymore. We receive a note in mid-September and that note served as her 30 day notice via her contract. Because she had some medical issues we extended our grace and did not charge her for October 2013 which we would have stilled been owed to our facility since her Doctors note did not come till mid-September.

Review: I'm a disabled veteran on disability and incurred financial hardship through divorce.

I fail behind in my bills and had told glids gym back in Jan that I couldn't afford my

month to month membership. They have been continually charging me for my

membership for non club use. Tried to talk to them but they insist that I now pay $300.

When I couldn't pay the $100. back in Jan.Desired Settlement: I contacted them when o couldn't afford my membership and haven't sry foot

In the gym, and I'm not on a contract its a month to month plan. Requesting help

With this matter.. Thank you!

Business

Response:

This member did try and contact our facility but was under contract for the amount, we gave him several options to try and transfer or sell his membership also on Feb 23, 2015 Gold's Gym made attempts to help in this situation by setting up a payment plan for member and is still currently working with him.

Consumer

Response:

Review: I was a member of Golds Gym for over three years. In Feb 2014, I went in to the facility to cancel my membership due to a potential upcoming move. At the time I was out of contract and had no obligations to the facility. I was then told by [redacted], the facilities manager, that I could not cancel my membership because I had a balance of $35.54. I was confused by this because I knew I had not made any purchases nor did I have a valid card on file with them to be able to bill for any said purchases. At that time I went ahead and signed the cancellation paperwork and left with the last four digits of the credit card that [redacted] said they had on file and asked that [redacted] provide me with the signed credit card slip. I went home, looked at all my debit and credit cards. When I was unable to locate the number provided to me, I then called all my banks and credit card companies. Again, no luck with the number. I returned to the gym, told [redacted] about my findings. I had then reiterated that I knew for a fact that I did not have credit card on file as I paid for my account in full the year prior. At that time he dug up the paperwork showing that in August of 2012 that I provided my MI Bank debit card. I then told him this card was no longer valid because the bank was bought out by my new bank. Looking back on the statements from all the cards ever provided to Golds, there was a pattern of charges that stopped as of July, 2013, which coincidentally was the same month that BMO Harris finally took over MI Bank. With the new information, I again asked [redacted] to provide me with a signed credit card receipt since he had not already. In a nut shell, at this point I was told that I would be called by [redacted] when he had the proof of my purchase. Since then I have been receiving harassing monthly statements from Gold's Gym asking for payment and increasing my balance by $10.00 each month. In the early part of June I had wrote to the gym and sent the letter certified to [redacted]' attention. It was signed by [redacted] on 6/11/14. On 6/27/14 I received another letter demanding payment. This is an absolute mess on a few levels. One, I know that I asked my card to be removed from the billing system and have the name of a previous employer who can verify the accuracy in my claim, two, even if I had not removed the card as I know that I did, the facility has no documentation with my signature authorizing a charge to the card.Desired Settlement: As I requested in my certified letter, I would like the balance brought to zero and my membership be finalized.

Business

Response:

The complaint ID [redacted] :

Review: I was on Active Duty Orders from 1/24/2015-5/15/2015. Signed up with facility sometime in February 2015. No Contract as my stay there was only temporary. The agreement I signed was an agreement that was only to be for a few months. I submitted my cancellation request on the 23Apr2015 and was told that I needed to provide a copy of my orders to do so. I did so on 4May2015. I understand there was a 30 Day Notice and I did so. I called and now they are saying they are going to charge me a cancellation fee and an additional month.Desired Settlement: Remove charge and ensure this isn't happening to other service members. Very Wrong and Deceitful...

Business

Response:

Revdex.com, After reading the statement from the customer I cant help but point the following. All military members are told when they join that we will waive the $58 cancellation fee when they leave. This is never an issue as we have many military members. Mr. [redacted] is no acception we gladly waived his cancellation fee of $58. The only issue he is having is failure to understand the 30 cancellation policy. I have a signed cancellation form on file for him on 5/13/2015. Therefore he would be responsible for his 6/7/2015 payment. We charged him this payment and the card was declined 7 times. In addition, I waived his $18 in late fees. I feel that I acted in accordance to our policy and in being more then fair to the customer by waiving $76.50.

Review: My 17 year old daughter, [redacted], went to join this gym. I went with her. The gym advertised a $9.99 monthly membership. The staff upsold my daughter to a $19.99 membership but did not tell her it was not a monthly membership and that there would be a $58 cancellation fee. When she joined, she knew we would be moving in a few months and would be cancelling. That was the attraction. I called the gym to cancel and was informed of this fee. I complained and the [redacted], said there was nothing he would do for her. Too bad. That call was on Tuesday, June 25. She was debited that day for another $19.99. I noticed today and called back. There is a new [redacted], who said there are multiple complaints like ours and that is why he is the new manager, but he won't do anything, either, and that I, as her guarantor, will be sought after if the monies are not paid. I am stunned they took advantage of a teenage girl. I am disgusted that this has been their practice and the [redacted] actually admitted it to me. I am blocking my daughter's account until they resolve this properly, which is to NOT charge her another $58.00.Desired Settlement: Refund of current $19.99 charge, and no cancellation fee charged, as described when membership initiated.

Business

Response:

Upon further review of the above listed case it has been determined that the staff member explained all aspects of the membership prior to purchase. The complainant was given the opportunity to purchase either membership option. However due to the confusion we are more than happy to and will be waiving the cancelation fee and refunding the last month of dues. Thank you for your time.

Review: My wife and I are members at Golds Gym Express, swift creek. My wife and I terminated our membership 12/31 to be told we have to provide 30 days notice from our next bill date. That's a 56 day wait to stop paying (for my wife and 46 days for me) for a gym that advertises no contract. So we went 1/2/16 since we can't stop our membership and the sign in computer announces for all to hear "contract expires soon. " We asked if that would happen every time we come for the next 2 months and were informed yes, it will announce every time. Since it isn't ending for 52 days at this point, that's hardly "soon." I asked for the manager to contact me, which he hasn't with 2 attempts to reach him. This is a clear attempt at "Shaming," customers into renewing their membership. We know our contracts are expiring, we terminated it. It makes it look like we don't pay our bill in front of all other members, shaming us into renewing or to stop coming but keep paying. My wife doesn't even want to go back out of embarrassment.Desired Settlement: We request contract termination effective immediately with no further payment. No reimbursement for pro rated dues needed. Just end our service with no further billing.

Review: My husband and I went into our local Gold's Gym in [redacted] we were there to as about memberships..... They gentlemen that helped us out refused to explain the membership that was $9.99 but instead talked so highly of the higher membership. We explained that since my husband is a police officer and we were not sure whether we would actually use the membership like we planned on that we want the one that we are able to cancel at anytime. He proceeds to tell us that we are able to cancel at anytime with no charge..... I have called to cancel the membership and was told that we owe a $58 cancel membership fee per membership.....Where the [redacted] did this come from? We were told from the beginning that there would not e a charge to cancel and now all of a sudden there is? Is this a way to get over on your customers? While calling to cancel the gentlemen told me that if we had the $9.99 package we could cancel with no fee..... That is what we asked from the beginning and got put into the wrong membership..... If we would have know this from the beginning we would not have even gotten the membership with Gold's.....This is absolutely ridiculous and I will be sure to make sure everyone knows about this.Desired Settlement: I would like to cancel my and my husbands membership without paying the $58, since that is not the information we were provided when getting the membership. I also think the employees should not be telling customers what membership is best for them when clearly they have no idea what so ever.

Business

Response:

Spoke with [redacted] from this business and he states that he reached out the customer and informed her it was policy for all members to be made aware of the fee. However, since she was not told about the cancellation fee within the year, they are not going to hold her accountable for that fee. The cancellation is being processed without the fee attached. The termination was processed on 9/23 through 10/19 with no bills attached.

Review: I received an automated phone call advising me that I had an overdue payment to Golds Gym. It provided a phone number and website that I could go to to view / pay the amount I owed. I went to the website and saw that I owed $119. I called and spoke to a customer service representative and was told that there was nothing she could do to help me. I was not aware that after the first year of a membership, it still charges you. Had I been contacted after the first payment was missed, I would have been more aware and happy to pay what I owed and cancel my membership, but I was not. I went and cancelled my membership a couple of weeks ago and I am STILL being charged - my balance was at $150 last week and then was reduced to $134 and now it's back up at $147. It is also VERY unfair that they wait until the balance has reached an outstanding amount until they inform someone of what they owe. It is a horrible way to do business and to keep customers happy. I have never dealt with a company that has such horrible customer service. I've called the Colonial Heights location and asked to speak to a manager at least twice and all I get from the representatives who answer the phone is that someone would call me back. I have yet to hear from someone. I emailed someone at the Colonial Heights location asking for some sort of response and even advised them that I would go to the Revdex.com, and still have not received an email back. I am just completely appalled at the way this company tries to suck up all the money they can get. Not to mention, I barely even used the gym when I had the membership because the air conditioning was always broken, it smelled of dirtiness and it was just a nasty, nasty place. I can't get any resolution from anyone on this and it's just very upsetting watching my balance go up and down and back up again. I paid $20.00 7/28/14 and I would hate if I had to pay them anymore just because of this whole issue.Desired Settlement: I paid $20.00 on 7/28/14, so I would just like for the rest of the balance to be discharged.

Business

Response:

I have removed all charges and cancelled immediately. [redacted] will not have any further billing. Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: This location entered into a contract with my daughter, [redacted], who at the time of contract execution was a minor. She used the services and there was a withdrawl from her account monthly. Recently, the gym was not collecting the monthly fees and did not notify my daughter that the billing was overdue.

On Tuesday, my wife received notice via telephone call that the bill was going to be sent to collections. We received no written or verbal notice of any delay in the payment and was threatened with collection actions and credit reporting implications. The individual with whom my wife spoke, [redacted], said that there had been notifications but none were received at our address. When my wife asked to have contact information of the owners of this location, [redacted] denied that information to my wife.

We have paid the money in question - $56. But, there are many aspects of this issue that are poor business practices. First, the contract is illegal due to the age of my daughter upon execution of the contract. Second, there was clear misrepresentation of facts related to notification of the parties involved in the collection process. Third, we were denied the right to escalate the problem with the management of the organization.Desired Settlement: I want verification that no reporting was done to any credit agencies and refund of the monies in question.

Business

Response:

I spoke with [redacted] from the business and he stated that the phone number that was provided to them when the consumer joined the gym was not correct which resulted to miscommunication between the business and the consumer. They have reached out to the consumer and the account is not in collections and everything has been removed from reporting.

Review: Golds Gym advertised a no commitment, [redacted] membership with no contract good through 2/28/2014.Desired Settlement: Honor the pricing quoted in their advertisement: ** down, [redacted] with no contract as posted on : [redacted]

Business

Response:

The business called our office to say that there was a misunderstanding at the front desk at the time the customer came into sign up for a membership. At the time the new promotion had just began and the individual at the front desk misspoke. The business has since reached out to the customer to information him that he can sign up for a membership with the promotion price.

Review: Been trying to cancel my membership for two months now ! Keep getting the run around . they say its taken care of but then I get charged again , They wont call me back etherDesired Settlement: Please cancel my membership and stop charging me

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Golds Gym regarding complaint ID [redacted].

Regards,

Review: A few months ago 2 people were advertising a special Gold's Gym had. They told me it was a 30 day trial and if I liked it I could get a membership. After the trial was up the charged me for a month's membership and told me that it was a membership I signed originally. I contacted the manager via email and got a few responses but then nothing.

Business

Response:

I have offered to provide this customer with a copy of the agreement that she signed. She has declined. I have a copy of her signature with her bank card information on it. The customer was told her first 30-days were free of charge and that it would be 19.99 a month after that. This is what she agreed to and it is what she signed. We, in no way try to mislead people about our memberships.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: On July 25th 2013 around 2:30pm I called Gold's Gym in [redacted] to cancel my account for financial reasons candance answered the phone and told me I would have to pay my balance of 39.98 and then its policy to give a 30 day notice, all for what seemed understandable to me because that was what was told to me when I opened the account back In October of 2012. She then said I could handle everything with their billing department. I contacted the billing department which then informed me I had to pay 58.00 because I was under contract. When I opened my account back in October 2012 The manager and another worker explained to me that there were 2 accounts an account for 9.99 and one for 19.99 the 19.99 package included tanning the salesman informed that I could cancel anytime just make sure to give a 30 day notice. Now I find out that with the 9.99 package you cancel anytime with a 30 day notice and no fee but the 19.99 package has to pay a 58.00 fee. IT Doesn't make any sense I would have choose the 9.99 package which is cheaper already. Im upset and feel that I was fooled by their salesman they only care about the sales and fail to disclose accurate information. I called back to speak to a manager and of course no manager is in the building, candance took my information and now I have to wait to hear back from the manager.Desired Settlement: I want to pay my balance of 39.98 plus the 30 day months due of 19.99 and I want this account closed like I was told I could do back when I opened the account in October 2012. I dont feel its right to pay 58.00 because that was not what was told to me. If that was the case I would have just chosen the cheaper deal of 9.99 if I knew I would possibly had to pay 58.00 if I needed to cancel

Review: 1.March 31, 2014: I only wanted a month or two membership, knowing that I probably was going to move to NY in the middle of May. I told this to the employee signing me up, [redacted], and he said that I could cancel before the 15th and not be charged for the next month. I initialed a credit card reader sized screen without writing. I did not sign a paper or see a contract, on paper or electronically. I did not receive any papers upon signing, only my membership card. 3.April 24: When I tried to call the billing company to cancel my membership, they said there was a 30 day cancellation notification policy or a $100 cancellation fee. I was upset to learn this because it was exactly what I had voiced that I did not want upon signing up for membership. I refused to pay anything more. 4.April 26: I went into the gym to speak to the manager, [redacted]. He said that I was misinformed by the billing company and that he would cancel my membership without further charges. He looked up my account on his computer at the front desk, fiddled around for a bit, and then went to the back to the printer. He took a few minutes and came back saying that the printer was broken so he could not print a cancellation receipt but assured me that my membership was cancelled. 5.May 15: Charged $39.996.May 19: I had already moved so I called [redacted]. He said that my cancellation was pending because of the 30 day cancellation notice and said that he would put in a request for a refund. 7. June 15: charged $39.998. June 17-19: called and was informed that [redacted] no longer works there. The new manager, Lily, and regional manager, Austin Wright, said they could not help me because there was no documentation and I "signed a contract." This contract was invalid as it was based on deception and I should have received a copy of the contract. Their lies to keep charging me as long as possible only further prove the fraud.Desired Settlement: My membership should be cancelled without further payment. Also my may 15 and june 15 charges should be refunded. (although I have put in a claim for fraud with my bank, so those charges may be refunded to me that way)

Review: I signed a contract for 18 months because I was told by a sales rep named J[redacted] that thus was the best value. But I had "Silver Sneakers" ( a free membership for seniors thru my health insurance). After I told my daughter we enforced the gym manager named Keith that I had mistakenly paid for a membership that should be free for me. Keith told me "don't worry we will fix the problem". When I got no response my daughter called K[redacted] for 2 weeks and he said he would take care of this. He said he was working on this thru emails to their corporate office for a full refund. He urged me not to take any action because he was handling it but to date he is ignoring my calls and I have not received my refund.Desired Settlement: I would like a full refund and this matter resolved.

Review: Hello, I would like to complain on below matter with Gold's Gym Simi Valley, CAI approached Gold's Gym for new signup in Jan 2014, I was offered $39.99 per month plan if there is no contract and around $30.00 if I sign contract for 12 months. I choose $39.99 as I don't like signing up for long term contracts. All this conversation is with sales person named I[redacted]. So, when i'm ready to signup, he introduced to his manager and told me he will take care of me.Manager asked for my drivers license and he is able to pull all of my details. He quickly made me sign few documents electronically which I did with out reading (my mistake as I trusted them) assuming that I have already talked about my plans and finalized my Gym membership.After 2 months of going there, I have decided I would like to cancel my membership.I approached the same sales person that I have talked to initially, and to my surprise he told me that i'm on 12 months contract and I cannot cancel. The only option I have is to keep paying my monthly dues (unless want to go to collections) and its up to me if I want to come to the gym or it.I'm really disappointed with this. Whatever sales person talk and promises made during signup process is completely false. I tried to remind my conversation to him but he keep saying he did not say that as obviously there is nothing on paper.I really want to educate other gym goers who are signing up at Golds Gym to be aware of this false sales practice. They are really dishonest sales people who made you to signup with all the false facts and promises.Thanks,[redacted]Desired Settlement: I would like to get out of contract without any penalty.

Review: When I signed up for a membership with this gym I paid for a two year membership expiring in July of 21015 and one year of childcare expiring in July of 2014 all up front because I had heard that members who pay monthly often get charged twice or continue to get charged after they have cancelled their membership. Even after I paid upfront the gym charged my account 4 times for 4 different amounts and claimed that it was for unpaid childcare and late fees on paying for the membership. When we inquired with the gym manager he said that there was no way we could have paid for childcare up front because thats not an option that they offer. We pulled up our bank statements to show proof of the transaction and he has said he will not look at it unless we come into the gym but when we try to go in he is never available. This is our personal experience but have 4 other friends that have had similar issues with unauthorized charges to their accounts at this gym location.Desired Settlement: I would like the money that I was charged for after already paying for to be refunded as well as the rest of money that I paid toward keeping my membership through July 2015. I no longer wish to attend this gym.