Golf Mill Ford

Initial Business Response /* (1001, 11, 2015/01/27) */
Mr*** was not in our databaseWe have contacted a third party vendor that does mailing for Golf Mill Ford and had him removed from their listHe may be on one that was scheduled this week, but after that he will not receive an
y further correspondence
***
Office Manager
Golf Mill Ford
***

Great experience purchasing a new car from Golf Mill FordMy salesman Jon did an excellent job showing me the various vehicle models I was looking forHe explained all the options available on each vehicle and was very knowledgable about them
I felt like a valued customer due to Jon's easy approachI never felt pressured that I "had to buy something" right then and thereThe whole process was very enjoyable
When it came to the price of my vehicle, Jon did everything he could to ensure the lowest priceJon explained every detail of the deal and made sure I understood all the paperworkJon also followed up with me after the purchase to insure that I had a good experience
I would highly recommend Jon and Golf Mill Ford for someone's next car purchase

Dear Mr ***,
Golf Mill *** would like to apologize for any misunderstanding with your paper work during billing We also offered to cancel the extended warranty that you had purchased We do understand that you would rather not do business with Golf Mill *** for your own personal
reasonsGolf Mill *** has dissolved your contract and any transactions to *** in regards to your purchase and voided all necessary signed documents Golf Mill *** will also send you confirming of cancellation of your contractual obligation with Golf Mill FordWe wish you the best of luck with your new *** Please feel free to contact *** *** Sales Manager ***

I had the best experienced in Golf Mill Ford,*** *** was very helpful and accommodating.I Love my ford *** eventhough was old lol.In fact I'm going to recommend him to my bestfriend which is planning to buy a new car soon so *** Please get ready the Pancit for us :)

To whom it may concern,
I am messaging back in relation to Mr*** complaint of the internet advertisementOn the website it says $due at signing but it also says that it doesn't include tax, tag, registration, title and dealer feeIf any questions or
concerns feel free to contact us here or at (847***Thank you,
*** ***

Initial Business Response /* (1000, 7, 2014/03/11) */
We apologive for any misunderstanding or miscomunication during the sales process
Initial Consumer Rebuttal /* (3000, 9, 2014/03/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First
of all, I cannot even accept it as a genuine apology if the word apologize is spelled incorrectly as "apologive"
Second, I wasted my time and mileage coming to a dealership that promised they could beat the price offered over by *** *** Ford, which I gave to Golf Mill Ford
To add insult to injury, when I arrived, I was given to the exact salesman the sales team promised me would not work with me, ***, since he was new and inexperienced and why I left the dealership the first time and contacted Ford Customer Relations
When I got up and asked *** to be with another salesperson, I was handed to a friendly salesman who told me there was absolutely no way they could match the price that *** promised me that he could match*** called me after I left and said there was no way a dealership would ever match that price, and I told him I bought left that very evening and drove to *** Ford who sold me the car even lower than the price I gaveHe asked me to consider Golf Mill *** for future purchasesI was so angry, but I just bit my lip and told him to take careHe wished me farewell and hung up
I think the fact that I was invited twice to the dealership and promised knowledgeable salespeople and not to be undersold only to be given the exact opposite information each and every time I came was a waste of my time and mileage, and I deserve to be compensated
Final Business Response /* (4000, 11, 2014/03/12) */
We do not sell everyone who shops at our dealershipWe do not compensate people who do not buy for whatever reason
We will not compensate the customer under any circumstances
Final Consumer Response /* (4200, 13, 2014/03/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Golf Mill Ford invited me twice to comeI wasted my time and gasoline coming to a dealership that promised me one thing and delivered another both timesThis is an unfair business practice

Bought our second car from Devin Bandy and our experience was wonderfulTrade in value was what I expectedWe got 0% and our payments are much less than we expectedGreat dealershipDevin was very experienced and knowledgableThank you

Great Customer Service

Worst experience everWe went in for service yesterday because our truck died while we were on the road hauling horsesThe Sales Manager on duty came out and screamed at us and scared us to deathTwo women on the road hauling a foot trailer with an engine light and oil pressure light on and all he can do is tell us to do is BACK OUT ONTO THE ROAD AND PARK SOMEWHERE ELSEThis was our first time driving a Ford and this was the most terrifying experience we have had on the road yet
The SERVICE PEOPLE WERE PHENOMENALThe Sales Manager on duty was a nightmare and kept sending other people out to tell us to back out into traffic and leaveReally? Then we asked for a manager to come out and he never came back outThis was a horrible, horrible experience
Again, the service men were incredible, they offered us water for the horses and told us we could come into their lounge to get drinks and cool offWe wouldn't leave our horses (no horse person would) but they came out into the parking lot and stayed with us until we were able to safely continue our trip to WisconsinThank goodness for the service departmentThey didn't want to charge us for checking the truck to make sure we were safe, but the dealership did anywayWe would have paid anything, but after being screamed at more than once by the sales department manager and all of his employees, it was pretty upsetting
How someone could keep screaming at two women on the road with a check engine light on in a Fdually with a foot rig and $500,worth of horses to BACK ONTO A BUSY ROAD IN THE MIDDLE OF THE DAY because we were HURTING HIS BUSINESS is beyond meThat is what he saidWe were hurting his business
Great experience in our first Ford truck hauling horses

I have been doing business with Golf Mill Ford in Niles since Mark *** has been my dutiful salesmanThey have always helped me work through the purchasing process ensuring my needs are being metI highly recommend Mark *** and Golf Mill Ford

Complaint has been reolvedCheck for $2,has been made out and sent to complainee

Golf Mill Ford was the best choice for us when it came to buying our new Ford *** *** our salesman was great! He was extremely patient when we came in close to closing and had our year old in tow He stayed with us through the whole process He was able to get us in the truck we wanted He was not pushy like a lot of salesman He listened to what we wanted and came through It was a great experience!

Golf Mill Ford and Mark ***(salesman) are to be commended for their integrity and salesmanshipI had an excellent car buying experienceTheir is a stigma that has been placed on car salesman, and that stigma has certainly been blown away through my positive experience with Mark and the dealership

Initial Business Response /* (1000, 7, 2014/02/18) */
VEHICLE WAS RETURNED AND THE CUSTOMER WAS REFUNDED ON 12/18/
Initial Consumer Rebuttal /* (3000, 9, 2014/02/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This makes no sense
We purchased the car on November 21, 2013, therefore it is impossible that we received a refund on 12/18/2012, as we didn't even own the car yetAnd $was not even the correct amount of the refund we are seekingI asked for a refund of $for the replacement of the faulty brake linesDid you even read our complaint? We just want our $back, we're not even asking for the $deductible for ALL THE OTHER FRONT END DAMAGE that was found, or the $for the battery that had to be replaced (on the vehicle that we only had for MONTHS!)
Final Business Response /* (4000, 11, 2014/02/20) */
THESE REPAIRS WERE NOT COVERED UNDER THE EXTENDED WARRANTYTHE VEHICLE WAS PURCAHSED ON AN BAISATTACHED IS A COPY OF THE SIGNED DISCLOSURE SHOWING THIS
THERE WILL BE NO REFUND
Final Consumer Response /* (4200, 14, 2014/02/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not a resolutionThis is rude and unprofessionalWe understand that we purchased the vehicle as is, but that was with a promise from you, Golf Mill ***, that the vehicle had been inspected and was safe to driveThis vehicle had a ton of damage to the front end and brake lines that you would have seen if you had inspected itSo either you didn't inspect the car, or you sold it to us knowing it was damaged

I was very pleased with their help in getting me out of my high mileage ford , with me still owing moneyI'm now enjoying my new car it was with much care they helped me

Great experience and great people my sales man was great and answerd everything I asked and delivered all promises Devin *** thank you for our new fusion an I will send u more people keep up the great work guys!!!!

To whom it may concern the check was cut on the 27th of September and sent out on the 29thWe sent the check out in a timely manner once all funds were dispersed to us, and we have also reached out to the customer and have not heard back, this is the first we are hearing of thisIf any
further documentation is needed please let me know and I will be more than happy to provide

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/09/10) */
Contact Name and Title: Ralph (Sales Maneger)
Contact Phone: ***
Contact Email: ***@golfmillford.com
Golf Mill Ford Would like to apologize for the customers experience with understanding of the terms and winning contest rules of
the Money Carlo EventOn the Mailer that Mr *** received had a DISCLAIMER and explanation of the contest rules AND fine print for limitations and exclusions to the offerAdvertising Approved by Illinois Attorney Generals Commissions OfficeGolf Mill Ford Is the Number one Ford Dealer in the Midwest and did not reach that plateau by Mistreating customers as Mr *** described, We also understand Mr *** Frustrations for his misunderstanding of the contestWe also encourage Mr *** to contact Golf Mill Ford for further explanations of the Contest rule
Initial Consumer Rebuttal /* (3000, 8, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response not only glosses over the mistreatment received but also echoes the unsatisfactory sentiment conveyed during the initial encounter with the issueTo reiterate the stance on this problem: neither the disclaimer nor the fine print that has been brought up clearly or accurately represented the true nature of the contestSubsequently, the misleading mailed advertisement and phone response received for clarification constitute fraudIf both an acceptance of fault and a satisfactory resolution are not achieved via these means further action will be taken on this matterThank you for your time and I look forward to your prompt response
Final Consumer Response /* (4200, 12, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I appreciate the second reply's originality as well as Golf Mill Ford's willingness to accept any responsibility for wrongdoing on multiple counts in this incident, not to mention the continued pleasant treatment I've had the opportunity to experience, I'm afraid we've exhausted this route for the possibility of a settlement on the issues at handI will be following up with my attorney per his request
Final Business Response /* (4000, 10, 2015/09/15) */
Contact Name and Title: Ralph (Sales Manager)
Contact Phone: ***
Contact Email: ***@golfmillford.com
Golf Mill Ford Would like to apologize for the customers experience with understanding of the terms and winning contest rules of the Money Carlo EventOn the Mailer that Mr *** received had a DISCLAIMER and explanation of the contest rules AND fine print for limitations and exclusions to the offerAdvertising Approved by Illinois Attorney Generals Commissions OfficeGolf Mill Ford Is the Number one Ford Dealer in the Midwest and did not reach that plateau by Mistreating customers as Mr *** described, We also understand Mr *** Frustrations for his misunderstanding of the contestWe also encourage Mr *** to contact Golf Mill Ford for further explanations of the Contest rule

Initial Business Response /* (1000, 5, 2014/03/18) */
The vehicle in question mistakenly pulled to our website as a NEW and not a USED Fusion. It pulled as a new 2011 Fusion wtih 32000+ miles on it.
We try to monitor all our vehicles on a daily basis, however errors like this occur...

infrequently. This is why we have the pricing disclaimers that we do have on our website.
We apologiize for the mistake and any inconvenience it may have caused.
We will not accomodate the customer request to sell him this vehicle at the price that was mistakenly listed.
We will not
Initial Consumer Rebuttal /* (3000, 7, 2014/03/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi again Ford,
Thanks so much for the quick response! Your internet sales representative [redacted] stated the vehicle was in stock at that price. This is a BAIT AND SWITCH sales tactic. It is an illegal practice. Unfortunately, I did not save that conversation as I ignorantly assumed Golf Mill Ford was an honest Dealership.
I find it hard to believe that you not only disregarded that claim, you completely ignored the other comments and accusations. I did not fully expect the car at that price, but I would have expected some form of compensation in regards of time wasted, energy wasted, and money wasted. You have not even offered a sincere apology, but stand firm that I am simply another number for your sales. There is no directive toward your customer, but simply a response to the Revdex.com. This is not something any customer should tolerate.
[redacted] specifically told me the vehicle was in stock, at that price, and that she would be there between 6:00 and 6:30 when I said I could make it. She was not there, and the vehicle price rose $4500. This is as simple as Bait and Switch.
I will pursue this.
Final Business Response /* (4000, 9, 2014/03/19) */
This was simply a mistake. We apologize for any trouble and inconvenience this may have caused you.