Golf Mill Ford

Initial Business Response /* (1000, 10, 2015/09/30) */
Dear Mrs [redacted] ,after a thorough investigation into the allegations made to Golf Mill Ford . There is no verifiable proof that anything was ever stolen , or proof of such item was ever in the vehicle. Golf Mill Ford Takes every allegation very...

seriously. Golf Mill Ford also reviewed all surveillance footage pertaining to the incident . Golf Mill ford is the Number one Ford dealer in the Midwest and we did not reach that plateau , by conducting our selves in the manner that Mrs [redacted] has described .Golf Mill Ford Has also been in cooperation with the Niles PD in which [redacted] has filed a complaint. No further action has been taking By NPD either due to the lack of evidence. Mrs [redacted] we also understand that buying a car can be very stressful ,But to make allegations with out Proof is Hurtful to the Salesman that assisted you and the dealer that treated you like family is very unprofessional
Initial Consumer Rebuttal /* (3000, 12, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I may not be able to prove my GPS was in the car, I know it was and you know it was. This is a feeble excuse not to have to "own up" to having things stolen from the cars in your lot. When I called the dealer upon realizing the GPS was still in the car, they told me they had it in hand. Someone had it and knows where it went. In reference to the floor mats that were in the car when I returned to have the trailer hitch installed, are you going to tell me I purchased the car with 3 floor mats or do I need to prove there were 4? While your numbers may show you are the best dealer in the Midwest, your reputation for doing lousy things to customers is spreading and your reputation is deteriorating. Saying that someone is making false allegations is ridiculous over such small items that you could have easily replaced if you cared at all about your customers. Filing a complaint with the police department and Revdex.com is most definitely the professional way to handle things. The behavior of your dealership in not addressing this issues properly is what is unprofessional.

Great Experience will recommend to others and purchase my future vehicle with them.

Initial Business Response /* (1001, 11, 2015/01/27) */
Mr. [redacted] was not in our database. We have contacted a third party vendor that does mailing for Golf Mill Ford and had him removed from their list. He may be on one that was scheduled this week, but after that he will not receive an y...

further correspondence

[redacted]
Office Manager
Golf Mill Ford
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted] always at his best. He has been a great help to us in finding our next car.

Our sales person is [redacted] He is simply amazing. Gives you straight facts and doesn't give you the run around. He worked with our credit situation and got us a BRAND NEW car were other dealers would have just wasted our time. If you had bad experiences with other dealers before...give these guys a shot. Look for [redacted] he's one of those guys who would tirelessly work for you just to get you what you want. Our whole buying experience was just amazing. I never thought we could walk out of a Car Dealership without any bitter after taste of another bad experience. We drove off SMILING and HAPPY. Thanks [redacted]...Thank you Golf Mill Ford.

Had a great truck buying experience with Darwin
I would highly recommend Golf Mill Ford to my friends and family

was contacted by sales person about a 2015 ford [redacted] and was ready to make a deal Friday aug.29th2014 and tried to call them for 3 days and was never contacted by them in any way. very disappointed in how they handle customers.

The best experienced...

I had such a positive experience buying a car through Darwin, one of the sales managers. He got me the car I really wanted, within my price range, and was very efficient, knowledgeable and helpful. This was the best car buying experience I've ever had.

Initial Business Response /* (1000, 5, 2015/09/23) */
Contact Name and Title: [redacted] C .. Manager
Contact Phone: XXX-XXXXXXX ext 1204
Contact Email: [redacted]@golfmillford.com
Mr Clinton [redacted], we do apologize for the inconvenience you might experience . Mr [redacted] Payoff was made and any...

interest that may or may not accrued we are responsible . We also have refunded Mr [redacted] $299.00 for services cancelled as of 09/23/2015 . Golf Mill Ford is in complete cooperation with Mr [redacted] and have addressed all of his concerns .Golf Mill ford considers this matter resolved and will remain in contact with Mr [redacted] until he is completely satisfied with this matter or closed..

Bought a new fusion at golf mill ford. Absolutely love the car and the service was phenomenal. Highly recommended

Excellent, Professional service of Darwin [redacted] highly recommended.

Mrs. [redacted] did purchase the 2008 [redacted] from us at Golf Mill Ford. After leaving a problem did come up with the car so we had the car brought back to be repaired. We fixed it but a different problem came up with it so we decided to switch Mrs. [redacted] out of the [redacted] into a newer [redacted]...

[redacted] with less miles. As of 11/6/17 we received a approval from [redacted] Finance company to cancel The [redacted] deal and go ahead with the [redacted] deal. Thank You Please let me know if there is any further issues

My late father and I have bought a total of three vehicles from [redacted] and the staff of Golf Mill Ford. [redacted] and the staff always know what we want, and don't try to sell us something that we don't need. [redacted] always has a smile on his face, and the staff are always accommodating.

I want you to know you have an exceptional employee, Mr. DARWIN [redacted] in your Sales Department. He is to be commended for his outstanding customer service. Darwin [redacted] consistently gone out of his way to accommodate our needs. His attention to detail helped our transactions moved smoothly. He is dependable and thoughtful. How impressed we were with his astute knowledge, never-falling professionalism, diligence & skill, efficient with good humor. Darwin [redacted] is one of your company’s greatest asset. Please convey our appreciation to Darwin for a job well done. Best wishes to him and rest of you at Golf Mill Ford.

Hello Mr [redacted],
First of all We would like to apologize for not addressing your concerns sooner . Here at Golf Mill ford customers are our number one priority. With concerns and questions about your [redacted] Cancellations , We originally had  processed  your cancellation in May of 2016...

. We did contact our [redacted] insurance Company an resubmitted a second request,  it was approved for the prorated amount of $429.65 payable to you , in which we will mail out to address listed on complaint# [redacted]  . Again we do apologize for any inconveniences you might have experienced .Please feel free to contact me @ [redacted]  .
[redacted]
Sales Manager

Golf Mill ford has made numerous attempts to contact Mrs. [redacted] in regards to her concerns. We did sell her a Certified Pre-Owned Car in 2012. Golf Mill Fords Serviced Mrs [redacted] car in June 6, 2015  and March 23 2015 . Golf Mill ford Has not denied any service to Mrs [redacted] car and...

has remained cooperative through out all Mrs [redacted] visits . Mrs [redacted] has a 7 year - 100k mile warranty that would cover her problems that she is experiencing with the transmission . Golf Mill Ford also has all parts in stock  and they are not in back order and available. Golf Mill Ford will continue to attempt to make contact to resolve her concerns. Mrs [redacted] complaint has also been forwarded to our Service Director [redacted] . We encourage Mrs [redacted] to contact  Golf Mill Ford .

I recently purchases a brand new [redacted]. It was a pleasure working with Devin. He was very helpful and informative. I also got a really good deal. My payments are low as well as my interest rate. I couldn't be happier. Golf mill ford takes the time to talk to their customer and find out their likes and dislikes and work together as a team. Thank you so much.

I am satisfied with the results that I have received from Golf Mill and with my sales person.