Golf Mill Ford

Initial Business Response /* (1000, 6, 2015/09/10) */
Contact Name and Title: Ralph (Sales Maneger)
Contact Phone: [redacted]
Contact Email: [redacted]@golfmillford.com
Golf Mill Ford Would like to apologize for the customers experience with understanding of the terms and winning contest...

rules of the Money Carlo Event. On the Mailer that Mr [redacted] received had a DISCLAIMER and explanation of the contest rules AND fine print for limitations and exclusions to the offer. Advertising Approved by Illinois Attorney Generals Commissions Office. Golf Mill Ford Is the Number one Ford Dealer in the Midwest and did not reach that plateau by Mistreating customers as Mr [redacted] described, We also understand Mr [redacted] Frustrations for his misunderstanding of the contest. We also encourage Mr [redacted] to contact Golf Mill Ford for further explanations of the Contest rule.
Initial Consumer Rebuttal /* (3000, 8, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response not only glosses over the mistreatment received but also echoes the unsatisfactory sentiment conveyed during the initial encounter with the issue. To reiterate the stance on this problem: neither the disclaimer nor the fine print that has been brought up clearly or accurately represented the true nature of the contest. Subsequently, the misleading mailed advertisement and phone response received for clarification constitute fraud. If both an acceptance of fault and a satisfactory resolution are not achieved via these means further action will be taken on this matter. Thank you for your time and I look forward to your prompt response.
Final Consumer Response /* (4200, 12, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I appreciate the second reply's originality as well as Golf Mill Ford's willingness to accept any responsibility for wrongdoing on multiple counts in this incident, not to mention the continued pleasant treatment I've had the opportunity to experience, I'm afraid we've exhausted this route for the possibility of a settlement on the issues at hand. I will be following up with my attorney per his request.
Final Business Response /* (4000, 10, 2015/09/15) */
Contact Name and Title: Ralph (Sales Manager)
Contact Phone: [redacted]
Contact Email: [redacted]@golfmillford.com
Golf Mill Ford Would like to apologize for the customers experience with understanding of the terms and winning contest rules of the Money Carlo Event. On the Mailer that Mr [redacted] received had a DISCLAIMER and explanation of the contest rules AND fine print for limitations and exclusions to the offer. Advertising Approved by Illinois Attorney Generals Commissions Office. Golf Mill Ford Is the Number one Ford Dealer in the Midwest and did not reach that plateau by Mistreating customers as Mr [redacted] described, We also understand Mr [redacted] Frustrations for his misunderstanding of the contest. We also encourage Mr [redacted] to contact Golf Mill Ford for further explanations of the Contest rule.

I just bought a 2017 Ford Escape in "Ruby Red"! It's beautiful!
It was the Best car buying experience I've ever had! I never felt pressured one time and it's all because of my salesperson Bebe [redacted]! She is Spectacular! We got along famously. She completely put me at ease through the whole experience. She's personable and doesn't speak to you in sales jargon. She makes you feel like you're her only priority and she will do what she has to do to make your experience one you will actually enjoy!
I would highly recommend Golf Mill Ford to everyone. Even the finance department was a breeze to get through and That's saying a lot!
My parents bought a car there and are looking to get another and of course Bebe will be their salesperson. My family believes Golf Mill Ford is definitely the most honest, helpful and even fun place to buy a car!
And definitely ask for Bebe [redacted]! She's beyond helpful, caring and knowledgeable.

Buying my [redacted] from Golf Mill Ford was great my sales man [redacted] was great to work he did his best to make us feel comfortable in buying from Golf Mill Ford I will go back to them and buy another car.

[redacted] is a man of few words but tons in action. He stand by his words. Golf mill ford is so lucky to have him. He is cut above the rest and made everything possible to the best of his ability. Five star on the customer satisfaction department. Absolutely endorse Golf mill ford with [redacted] as the finest dealership in the Midwest.

I can't speak for all the employees at Golf Mill Ford but I can write on behalf of [redacted] in sales.

My husband had worked with [redacted] four years ago so when it was time for me to buy a car, I knew exactly who to call. [redacted] was perfect! He understood my limits as well as my expectations and delivered a wonderful range of cars, both used and new, for me to test. He was friendly, patient, thorough and a pleasure to work with. I am now the proud owner of a 2013 Ford [redacted] and I could not be happier. Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Mike [redacted]

Had fantastic experienced with ford employees especially to Darwin [redacted] who helped us a lot.

Great experience at Golf Mill Ford! My salesperson Nino helped me find the perfect mustang quickly and wrapped up the process efficiently and made the process painless! Will definitely come back again!

Initial Business Response /* (1000, 5, 2015/09/23) */
Contact Name and Title: [redacted] C .. Manager
Contact Phone: XXX-XXXXXXX ext 1204
Contact Email: [redacted]@golfmillford.com
Mr Clinton [redacted], we do apologize for the inconvenience you might experience . Mr [redacted] Payoff was made and any interest...

that may or may not accrued we are responsible . We also have refunded Mr [redacted] $299.00 for services cancelled as of 09/23/2015 . Golf Mill Ford is in complete cooperation with Mr [redacted] and have addressed all of his concerns .Golf Mill ford considers this matter resolved and will remain in contact with Mr [redacted] until he is completely satisfied with this matter or closed..

It was a spur of the moment decision to stop into GolfMill Ford after breakfast that morning, just to see what a 2014 [redacted] was like. It had been since 2003 that I had stepped into a dealer which I consider to be a very scary intimadating place to visit. I knew that winter would be here really soon and that I would need a new depandable reliable car. I contemplated driving away as I could clearly see the salesman grabbing their coats and running towards the door. I prayed real hard and told myself be strong as I suddenly remembered the name Darwin that a patient had mentioned earlier that week. A salesman approached me and I ask if Darwin was in and he checked and he escorted my parents and me to Darwins desk. My prayers were answered as Darwin was very professional, understanding and not a scary pushy typical salesman! My parents and me were so at ease with him..... And so proud to have been served by an ARMY veteran! Ford is lucky to have such a valuable employee working and representing their Company.....never let him go because he is a Gem of a person and employee!!! He listened to my needs and delivered! I am so so happy and a proud owner of an American made Ford Edge!!! Thank you so so much Darwin.....😃 ! Word of mouth goes far and a long way......I will be sending you customers Darwin!!! I give you 10 plus and A+++!!!

My wife and I had a great experience working with Darwin. He assisted us in a trade-in transaction. Darwin was very professional but was also very genuine when learning about us and our needs.

Darwin was really making sure we were taken care of with the proper vehicle to suit our needs at the proper price.

I had actually already referred my sister to him and she bought a car as well. I do see Darwin as my go-to-guy for purchasing a vehicle as I really appreciate his hard work.

I purchased the car almost two years ago and he still sends me follow up emails to check in to see how I am doing.

He is a great guy and he takes his work very seriously both pre-sale and post-sale.

I will definitely be going back to him for future car needs.

[redacted]

For the past 7 years, I've been getting my cars from Golf Mill Ford and Darwin has helped us every time always with an energetic and positive attitude. The entire dealer stuff has treated us with respect and will highly recommend it.

My experience at Golf Mill Ford was excellent. [redacted] our salesperson took the time out of his day to find a vehicle that meet all the options I desired at a great price! He personally drove the new vehicle to Golf Mill Ford from another dealer on his day off. His personal attention really meant a lot and showed excellent customer service.

This is my second purchase with my same salesman Steve [redacted], my first time was a 2014 Ford [redacted] new, I was able to make this purchase regardless of bad credit issues I had due to personal hardship, Steve [redacted], along with the finance staff helped me get back on track with that purchase. Now I just upgraded to a brand new Ford [redacted] but now I've been financed by Ford Credit with Steve's help and again with the great help of the finance team at Golf Mill Ford, I am truly grateful to have this opportunity to make my credit strong again and to have the fine quality of a car that I have with Ford. I highly recommend Golf Mill Ford dealership and staff and the best sales person I had the pleasure of working with not just once but twice and in the future, thank you Steve [redacted]

To whom it may concern, I apologize on behalf of Golf Mill Ford for the refund process not being initialized right away. I have looked into it and it has been processed and should reflect the balance back within 5-7 business days.  Thank you,Golf...

Mill Ford

I bought a used Ford Focus 2013 SE with automatic transmission in Oct 2014. The car was almost new (only 11.000 miles) and it appeared very well maintained. The seller kept saying it was a great deal and the car had never had a problem.
It was the worst mistake of my life! I suspect it was a lemon car! Suffice to say that after less then 2 years (and less than 12.000 miles on the road) the car has had 5 (FIVE!!!!!) transmission failures! The last 3 failures occurred in less than 3 weeks (and less than 30 miles on the road!) and, when the last one happened, we almost crashed (we were driving downhill on a very steep road and suddenly the clutch disengaged and went to neutral right before a curve).
My wife does not feel safe and does not want to drive this car anymore! Since I bought this car, my life has been a nightmare! I will never ever buy a car at Golf Mill Ford! They are not transparent and I would not reccommend them to my worst enemy!
Thanks GOLF MILL FORD!

I brought my 2014 Focus for an oil change, and while waiting for my car, I wandered into the showr
oom. I was looking at a beautiful Fusion on display. Mark G. and the entire staff went out of their way to get me a great deal on a 2016 Fusion that was too good to pass up! They even went and secured a car in the exact color and interior I wanted from another dealership. Great job from everyone involved in my purchase.

My salesperson, Darwin P. [redacted] was very patient, honest, and helpful. He lead my wife and I through our car buying process like a professional. We bought a 2013 [redacted] although it was not in his lot. He scheduled a time with us for later in the week so that he could drive to another dealer to pick up the car. This helped make this process more convenient for my wife and I.

Thanks

For the past few weeks I was looking to buy a new car. It had to be a vehicle that will accommodate my long commute (1.5 to 2hr each direction...). I was doing some of the leg work and had encountered countless of rude and slimy behavior from many sales people working for "big name dealers" throughout Skokie, Niles and Chicago. Not only was it disheartening but it was unpleasant and a waste of my time.
Luckily I happened upon Golf Mill Ford whilst perusing the internet one last time for the vehicle I was interested in. From the initial conversation with Stevan [redacted] (our sales man) I felt like I was valued as a potential customer. Stevan displayed honesty, integrity and friendliness from the beginning of the process of buying my new [redacted] I was treated as if we had been friends for years. I got a fair price for my trade-in, and overall, drove out a new car feeling I got a good deal!
All of the other people, from finance to service at Golf Mill Ford treated me with respect, took the time to listen and to make sure my questions are answered. I got the vehicle I wanted with zero stress or hassle! I love my new [redacted] and there is no doubt I will continue to give Golf Mill Ford my business when purchasing a vehicle in the future, and when servicing my new [redacted]
If you consider buying a car, give Stevan [redacted] from Golf Mill Ford! Do not miss out on these great team of people.

Initial Business Response /* (1000, 10, 2015/09/30) */
Dear Mrs [redacted] ,after a thorough investigation into the allegations made to Golf Mill Ford . There is no verifiable proof that anything was ever stolen , or proof of such item was ever in the vehicle. Golf Mill Ford Takes every...

allegation very seriously. Golf Mill Ford also reviewed all surveillance footage pertaining to the incident . Golf Mill ford is the Number one Ford dealer in the Midwest and we did not reach that plateau , by conducting our selves in the manner that Mrs [redacted] has described .Golf Mill Ford Has also been in cooperation with the Niles PD in which [redacted] has filed a complaint. No further action has been taking By NPD either due to the lack of evidence. Mrs [redacted] we also understand that buying a car can be very stressful ,But to make allegations with out Proof is Hurtful to the Salesman that assisted you and the dealer that treated you like family is very unprofessional
Initial Consumer Rebuttal /* (3000, 12, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I may not be able to prove my GPS was in the car, I know it was and you know it was. This is a feeble excuse not to have to "own up" to having things stolen from the cars in your lot. When I called the dealer upon realizing the GPS was still in the car, they told me they had it in hand. Someone had it and knows where it went. In reference to the floor mats that were in the car when I returned to have the trailer hitch installed, are you going to tell me I purchased the car with 3 floor mats or do I need to prove there were 4? While your numbers may show you are the best dealer in the Midwest, your reputation for doing lousy things to customers is spreading and your reputation is deteriorating. Saying that someone is making false allegations is ridiculous over such small items that you could have easily replaced if you cared at all about your customers. Filing a complaint with the police department and Revdex.com is most definitely the professional way to handle things. The behavior of your dealership in not addressing this issues properly is what is unprofessional.