Our dog was seen in December for foreign body ingestion / vomitingIn January, our vet filed the necessary claim with 24PetWatch and received confirmation that the claim was receivedIn April 2016, we followed up with our vet because we hadn't heard anything from 24PetWatch about our claim being processedOur vet followed up with 24PetWatch which responded that the claim information wasn't readablePrior to this, 24PetWatch never contacted our vet stating to resubmit the claim Upon speaking with 24PetWatch, our vet resubmitted the claimHowever, 24PetWatch will not cover the claim, because it was outside the days claim windowHowever, our vet initially filed the claim within the days windowIt was 24PetWatch who didn't communicate the issue concerning the claimAs a result of 24PetWatch failing to respond to the claim in a timely manner, they later denied the claim when our vet resubmitted it in April
Let me try and make this as succinct as possible considering the MANY issues I have with this company right now April 30, 2016, my TWO cats were seen for wellness visitsMay 1, 2016, I began attempting to submit my claimsI was told that I had to submit the original invoice, medical records, and insurance claim form for the claim to be considered for reviewAfter multiple attempts to get this information to the insurance company, the claims were FINALLY reviewed on 7/20/One claim was paid, no problemThe other has been denied several timesI received several different sets of instructions on how to remedy this situation and none of them workedNow, I can't even find the Appeal Process Form needed to file an appeal on my own I have been calling once a week for months trying to get this issue resolved, and they keep denying it due to "weight loss" being listed as a diagnosisMy cats were seen for wellness visits, NOT illness"Wellness Exam" is indicated on the invoice
In September of 2018, I called the agency to make sure my dog's (nymeria) insurance policy could be used for surgeryI was told that our policy was not active due to months of missed premiumsI found this odd because in May of 2018, I added a 2nd dog (finley) to the account, and did not have any missed premiums on said policyOne would think dogs on the same account would be billed the same waybut not with pet watch! I was informed that I could pay the missed premiums and have my policy reinstated and back dated, so I did this and paid for multiple months of "missed premiums" I submitted a claim in September that was approved and paid out by the agencyIn October 2018, I submitted another claim for reimbursement Instead of being reimbursed, I was called by [redacted] with 24petwatch [redacted] informed me that the billing team noticed we had missed several premiums and do not have an active policyI told [redacted] I was confused by this news since I had recently
This is the second time I have put in a complaint with the Revdex.com regarding 24PetWatch Pet InsuranceThe Revdex.com got me resolution before so I am hoping you can help me againAgain, I am not receiving reimbursement for my cat's vet visits I submitted via email a claim on 6/22/(for services on 6/21/16) in the amount of $I did not receive an email confirmation that my claim was receivedI then submitted via email another claim on 6/29/(for services on 6/28/16) for $ I did not receive an email confirmation that this claim was received eitherI have emailed them - no replyI have called 24PetWatch several timesThe automated system puts you on hold and no one ever picks up the call I spoke with someone in sales once who took my contact information and promised me a call back but I did not receive a call backWhen I log onto 24PetWatch's website, it tells you that their product is no longer available and it redirects you to another website for [redacted] Pet Insuranc
On October 29, 2014, I signed up for a policy for our new petWe acquired this policy and shortly after, on Saturday, November 15, Birdie was noted with a mild limp, it was very minor but I mentioned it at our first doctor visit on December 8, No action was required At renewal time, I called the company to pay my bill and asked if the policy was the same, the agent told me that it was, but the problem crept up again in late August of When I went to make a claim, I was told that an exclusion was placed on the account excluding everything that we had discussed at the December 8th vet appointmentThis includes ANY hind leg problems and "hooded vulva, pollakuria and all associated conditions' First of all, and more importantly, you excluded a leg injury that thankfully didn't need further treatment at the time, but that happened WHILE I WAS COVERED! There was NO notification (even upon direct questioning) of exclusions beyond tiny print in the bottom of a packet o
I had a policy with them for over years with my two labs (a quick care gold policy)During May and June 2015, an agent spoke to me about upgrading my policy for my dogs I was reassured that because I had an exising policy,with them that pre-existing conditions would not apply and would not be excluded from the new policy So I changed both of my dog's policies to "super" for 10K and "champion" for 20KThe company paid numerous claims for both of my dogs' prexisiting conditions and treatment for arthritis, IVDD, etcThis was true for the remainder of But in 2016, after filing a claim in March for [redacted] for several medication refills for arthritis (caprofen/ remadyl)-they denied it and said that based on "a pre-existing condition and that all musculoskeletal degenerative diseases will not be paid "Again, they paid for this medication for [redacted] arthritis in the past yearIt seems a coincidence they changed my policy this year after paying out for my [redacted] claims (**
I purchased pet insurance for my two kittys from Petwatch in June of I was assured that the turn around time for claim reimbursement would not exceed days I had to contact them and request copies of the contracts for the kittys Unfortunately, both ended up with cancer I filed online claims with complete copies of all receipts for both [redacted] on September 29, [redacted] was given claim no [redacted] and [redacted] was given claim no [redacted] On October 27, 2016, I called Petwatch and requested information regarding my claim The CSA [redacted] assured me that a claims manager, Jennifer, would call me first thing the next day (Friday) She never called, so the folowing Monday I managed to reach her after a lengthy hold time, at which time she promised that the refund for both claims would be deposited in my bank account by Friday,November 4, She explained that the waiting period had grown to days due to the amount of claims being processed
I have been a customer of Petwatch for over years nowMy policy has always varied in cost but it has been approximately $a month over this timeI was always satisfied with the companyHowever, apparently petwatch is under the service of a new underwritter who changed their plansI was not excited about the plans changing but was willing to work with them I spoke with a representative regarding the new plans on JUly 12, and believed that I was all set moving forward and rolling over into a new planHOwever, yesterday while checking my checking account, I noticed that the billing on this contract stoppedWhen I called I was wold my policy was discontinued in September I then inquired about reistated the policy or at a minimum creating a new similar policyI was told that due to the age of my pet I cannot purchase an illness policy, however, had they not discontinued my old policy my pet would still be covered Not only is the underwritting process sc
My cat [redacted] was diagnosed with Stomatitis which is a condition were there is mass inflammation/bleeding in the gums and can be life threateningAfter consulting with the vet, we decided the best method would be to remove all of his teeth to control the infectionWe also gave [redacted] updated vaccinations [redacted] since the procedure has recovered 100% and is doing wellBut we were surprised to learn that 24PetWatch would not cover the $1,medical bill We have a $3,accident and illness annual coverage limitOur policy term is from Dec to Dec 24PetWatch should cover at least 80% of the expenses after our copay
I have had this insurance for both of my dogs for about four years nowOne of my dogs I've had since he was a puppy and the other one I adoptedWhen I took the policies out on them I submitted all their medical records that I had at the same timeAt that time my dog that I had since he was a puppy was about years oldI disclosed that he was diagnosed with mild hip dysplasia when he was six months which he has never been treated for because it never progressedThe other pre-existing condition I disclosed was that he was being treated with Ursodiol because one of liver functions was highThat treatment started sometime after July of by the vet he is still currently seeing, but right before I had the policyThey were aware of thisI told them verbally and also sent records inOther than that he has never been treated for any medical reasons by any VetTowards the end of my dog that I adopted kidneys started to failOn January 20th I had her put to sleepI noti
I've been a customer over years now - the new online customer portal is garbage Submitted two separate claims days apart exactly the same way One was approved and the other was cancelled stating a claim form was not submitted When I received the cancellation e-mail, called customer service and was advised the online portal did not require a claim I've called/chatted/e-mailed more than times regarding this complaint and have still not received reimbursement No one in the company has been helpful - just keep telling me to wait for a resolution from a claim that was submitted just short of months ago I've advised customer service that I did not want to file a Revdex.com complaint, however this seems to be the only way to get your attention
I have been a customer since I adopted my dog from *** *** Animal league in I am on a fixed income and receive my income once per monthThe only way to pay the premium is through automatic withdrawalThe withdrawal for the past years has always been the 29th of every monthPet Watch changed the date from the 29th to the 20th without notice just because that’s when the policy renewsSo in January they overdrew my account and caused an overdraft fee of $I called Pet Watch immediately upon this discovery and was told they would investigateI also told the representative I need to change the date back to the 29th of the monthSupposedly the representative changed the date back to the 29thBut in February they overdrew my account again by withdrawing the premium on the 20th not the 29thI was charged another $Between February 24, through March 16, I called them X and was finally told that they issued a credit of $that would reflect on my
I've had this insurance for a number of years, and as a pet sitter, even recommended it to my clients! Now, only to find after being certain not to auto pay,I called to renew my annual policy.Waa told by the rep it would be about $$soPayed over the phone..now I receive my credit card statement, and see that I was charged $Without my authorization! That's over a % increase..why? They claim they re evaluated my policy ( oh yes, I received a $Payment for a claim over $700..filled with reasons for payment denial! How convenient, too, when I tried to cancel, I had to wait for a review which took an extra months of payment.THEY RE MASTERS OF FRAUD and need to have a class action suit against them..all of the when I tried to cancel, I had to wait for a review which took an extra months of payment.THEY RE MASTERS OF FRAUD and need to have a class action suit against them..all of the complaints on this site..let's do this already.BIG CHEATS..scandalous and should have to
I'll make this briefMy insurance is thru Best Friends Pet Insurance which contracts with 24PetWatch who in turn contracts with Ptz Insurance for their underwritingMy beagle ** got sick in FeburaryTook her to our vet in March, then again in AprilThe 1st time the vet faxed over the claim form was in April, but it was missing my signatureI caught this before Best Friends had even looked at the claimSo I called and was told to resubmit the claim formI signed the form and then had my vet refax the claim form and all required documents again for the 2nd timeI then received an email stating the claim was missing the invoices so they had closed the caseI called back and was told I would have to refax once again the entire claimHowever, at the tine, I was half way through a cross country move via caravan and all my files in boxes traveling separatelyI called my vet who amazingly refaxed the claim form and ALL REQUIRED DOCS or now a 3rd timeI should state that prior to m
On October 29, 2014, I signed up for a policy for our new petWe acquired this policy and shortly after, on Saturday, November 15, Birdie was noted with a mild limp, it was very minor but I mentioned it at our first doctor visit on December 8, No action was required
At renewal time, I called the company to pay my bill and asked if the policy was the same, the agent told me that it was, but the problem crept up again in late August of When I went to make a claim, I was told that an exclusion was placed on the account excluding everything that we had discussed at the December 8th vet appointmentThis includes ANY hind leg problems and "hooded vulva, pollakuria and all associated conditions'
First of all, and more importantly, you excluded a leg injury that thankfully didn't need further treatment at the time, but that happened WHILE I WAS COVERED! There was NO notification (even upon direct questioning) of exclusions beyond tiny print in the bottom of a packet o
I've been trying to collect on my cat's surgery claimI've spent at least two cumulative hours on the phone with the company trying to get this sorted outThey do not call me back when they say they willThey have partially reimbursed me for the surgery, but as far as I can tell, they still owe me over $I have not received any explanation of benefit and when I call and ask to speak to a supervisor, I am told there is not one available and that they will call me backOut of at least four times I have expected a call back, I have received one call back
I received a notice in the mail on November 26th that my *** *** insurance policy for *** had been canceled The effect date of cancellation was 11/4/ No explanation, just canceledI called *** on Monday morning thinking maybe my credit card information had expired and I needed to update the information and get ***’s account reinstated What I found out was shocking I have read other complaints on this site and I am not the only one who is living this experienceAccording to *** all customers were sent a mailing notifying them that their policy would be discontinued and they would need to sign up for a new policy I never received this information in the mail or via email Even if I had received this notification I would have been sick to see that I was now being offered a new policy, with different coverage, at a senior rate which is triple the amount I have been paying So after eleven years with this insurance company they have dumped the *** *** policy and my dog They will reply that they have new underwriters and this is what was recommended to bring their company up to date and in line with today’s pricing It’s a lot of blah, blah, blah from a big insurance company that figured out a way to discriminate against the older clients that they did not want to cover anymore This was very underhanded and heartless of the administration/board members of *** Long time policy holders should have been grandfathered into a new policy at a slight increase in rateSomehow I think those of us with senior pets were accidently on purpose left off the mass mailing that went out I would never have ignored a mailing from *** because I have a claim with them and am still awaiting reimbursement, hence when this envelope arrived I opened it immediatelyMy calls to customer service solutions only informed me of what had transpired with an offer to sign up for the new policy at $a month Spoke with another service rep who researched other options which came back with very minimal coverage at double my monthly paymentToday I was checking my bank account to see when the last payment was withdrawn from my account and as I was online a pending withdrawal from *** popped up for $ Back on the phone, I was talking with a customer service solutions to remove that charge from my account immediately Somehow *** activated a new account for me without my approval and charged me So, the service rep had to cancel my already canceled policy and put through a credit to my bank which unfortunately will take five to seven days REALLY!!!!
So, my twelve year old Katrina rescue *** who has been the healthiest dog I have ever owned (thank God) is now uninsured at the age of (human years) because executives decided an eleven year old policy was obsolete (too much coverage with too low a premium)Now get ready for the blah, blah, blah response from *** The Revdex.com will say their reply makes total sense and clear the complaint It doesn’t matter if we received the mailing or email in advance, this was a dirty, underhanded thing to do to long time customers I will never use pet insurance again and will spread the word to anyone I know who owns a petPlease post a comment if you have been affected by this scam!
We purchased this pet insurance when we adopted our Boxer, *** almost years agoWe faithfully paid our premiums and did not utilize the coverage more than half a dozen timesLate in we began to receive notifications via mail from PetWatch, stating that *** coverage would be changing, but each time reassuring us that they would take care of us, and once a new policy was underwritten we would be notifiedWell, *** policy term expired almost a month ago on December 10, and not surprisingly we have heard nothing regarding her new policy, so I filed an inquiry online with the companyTo my utter disgust and surprise, I receive a response today, stating that "We have recently changed underwriters, as a result our new underwriter had to file new pet insurance product in your state which is pending approvalWe would be unable to provide pet insurance coverage for *** after 12-10-2016" So without any warning all of a sudden I have a year old unins
I had insurance with 24PetWatch for a cat for $a year They are now changing underwriters and canceling my policy but offering a comparable one for $ That is totally unethical and just plain wrong However, it looks like they will maintain their A+ rating as Revdex.com does not take complaints on price This isn't a price complaint--it is a wrongful business practice complaint! Obviously I am not renewing the insurance I have a healthy cat
We received written notification about a change in underwriter for our two pet insurance policies with this company in December of Because of this change, our policy premiums were scheduled to rise sharply on their renewal dates in early We called and pared down our policy coverage to lower the premiumsBecause one policy was many years old and had been grandfathered in from a different company, we got a new policy ID when we made these changesThe second policy ID was left unchangedWe provided our credit card information for payment and understood that in early 2017, both policies would be renewed with these changed coverages and lower premiumsHowever, in February of 2017, we received a letter notifying us that this second policy was not renewed and had been cancelledThe reason? The company failed to issue a new policy ID when we called to make our policy changesWe were shocked, as this was not our understanding after we had called to make our changesWe called
Our dog was seen in December for foreign body ingestion / vomitingIn January, our vet filed the necessary claim with 24PetWatch and received confirmation that the claim was receivedIn April 2016, we followed up with our vet because we hadn't heard anything from 24PetWatch about our claim being processedOur vet followed up with 24PetWatch which responded that the claim information wasn't readablePrior to this, 24PetWatch never contacted our vet stating to resubmit the claim Upon speaking with 24PetWatch, our vet resubmitted the claimHowever, 24PetWatch will not cover the claim, because it was outside the days claim windowHowever, our vet initially filed the claim within the days windowIt was 24PetWatch who didn't communicate the issue concerning the claimAs a result of 24PetWatch failing to respond to the claim in a timely manner, they later denied the claim when our vet resubmitted it in April
Let me try and make this as succinct as possible considering the MANY issues I have with this company right now April 30, 2016, my TWO cats were seen for wellness visitsMay 1, 2016, I began attempting to submit my claimsI was told that I had to submit the original invoice, medical records, and insurance claim form for the claim to be considered for reviewAfter multiple attempts to get this information to the insurance company, the claims were FINALLY reviewed on 7/20/One claim was paid, no problemThe other has been denied several timesI received several different sets of instructions on how to remedy this situation and none of them workedNow, I can't even find the Appeal Process Form needed to file an appeal on my own I have been calling once a week for months trying to get this issue resolved, and they keep denying it due to "weight loss" being listed as a diagnosisMy cats were seen for wellness visits, NOT illness"Wellness Exam" is indicated on the invoice
In September of 2018, I called the agency to make sure my dog's (nymeria) insurance policy could be used for surgeryI was told that our policy was not active due to months of missed premiumsI found this odd because in May of 2018, I added a 2nd dog (finley) to the account, and did not have any missed premiums on said policyOne would think dogs on the same account would be billed the same waybut not with pet watch! I was informed that I could pay the missed premiums and have my policy reinstated and back dated, so I did this and paid for multiple months of "missed premiums" I submitted a claim in September that was approved and paid out by the agencyIn October 2018, I submitted another claim for reimbursement Instead of being reimbursed, I was called by [redacted] with 24petwatch [redacted] informed me that the billing team noticed we had missed several premiums and do not have an active policyI told [redacted] I was confused by this news since I had recently
This is the second time I have put in a complaint with the Revdex.com regarding 24PetWatch Pet InsuranceThe Revdex.com got me resolution before so I am hoping you can help me againAgain, I am not receiving reimbursement for my cat's vet visits I submitted via email a claim on 6/22/(for services on 6/21/16) in the amount of $I did not receive an email confirmation that my claim was receivedI then submitted via email another claim on 6/29/(for services on 6/28/16) for $ I did not receive an email confirmation that this claim was received eitherI have emailed them - no replyI have called 24PetWatch several timesThe automated system puts you on hold and no one ever picks up the call I spoke with someone in sales once who took my contact information and promised me a call back but I did not receive a call backWhen I log onto 24PetWatch's website, it tells you that their product is no longer available and it redirects you to another website for [redacted] Pet Insuranc
On October 29, 2014, I signed up for a policy for our new petWe acquired this policy and shortly after, on Saturday, November 15, Birdie was noted with a mild limp, it was very minor but I mentioned it at our first doctor visit on December 8, No action was required At renewal time, I called the company to pay my bill and asked if the policy was the same, the agent told me that it was, but the problem crept up again in late August of When I went to make a claim, I was told that an exclusion was placed on the account excluding everything that we had discussed at the December 8th vet appointmentThis includes ANY hind leg problems and "hooded vulva, pollakuria and all associated conditions' First of all, and more importantly, you excluded a leg injury that thankfully didn't need further treatment at the time, but that happened WHILE I WAS COVERED! There was NO notification (even upon direct questioning) of exclusions beyond tiny print in the bottom of a packet o
I had a policy with them for over years with my two labs (a quick care gold policy)During May and June 2015, an agent spoke to me about upgrading my policy for my dogs I was reassured that because I had an exising policy,with them that pre-existing conditions would not apply and would not be excluded from the new policy So I changed both of my dog's policies to "super" for 10K and "champion" for 20KThe company paid numerous claims for both of my dogs' prexisiting conditions and treatment for arthritis, IVDD, etcThis was true for the remainder of But in 2016, after filing a claim in March for [redacted] for several medication refills for arthritis (caprofen/ remadyl)-they denied it and said that based on "a pre-existing condition and that all musculoskeletal degenerative diseases will not be paid "Again, they paid for this medication for [redacted] arthritis in the past yearIt seems a coincidence they changed my policy this year after paying out for my [redacted] claims (**
I purchased pet insurance for my two kittys from Petwatch in June of I was assured that the turn around time for claim reimbursement would not exceed days I had to contact them and request copies of the contracts for the kittys Unfortunately, both ended up with cancer I filed online claims with complete copies of all receipts for both [redacted] on September 29, [redacted] was given claim no [redacted] and [redacted] was given claim no [redacted] On October 27, 2016, I called Petwatch and requested information regarding my claim The CSA [redacted] assured me that a claims manager, Jennifer, would call me first thing the next day (Friday) She never called, so the folowing Monday I managed to reach her after a lengthy hold time, at which time she promised that the refund for both claims would be deposited in my bank account by Friday,November 4, She explained that the waiting period had grown to days due to the amount of claims being processed
I have been a customer of Petwatch for over years nowMy policy has always varied in cost but it has been approximately $a month over this timeI was always satisfied with the companyHowever, apparently petwatch is under the service of a new underwritter who changed their plansI was not excited about the plans changing but was willing to work with them I spoke with a representative regarding the new plans on JUly 12, and believed that I was all set moving forward and rolling over into a new planHOwever, yesterday while checking my checking account, I noticed that the billing on this contract stoppedWhen I called I was wold my policy was discontinued in September I then inquired about reistated the policy or at a minimum creating a new similar policyI was told that due to the age of my pet I cannot purchase an illness policy, however, had they not discontinued my old policy my pet would still be covered Not only is the underwritting process sc
My cat [redacted] was diagnosed with Stomatitis which is a condition were there is mass inflammation/bleeding in the gums and can be life threateningAfter consulting with the vet, we decided the best method would be to remove all of his teeth to control the infectionWe also gave [redacted] updated vaccinations [redacted] since the procedure has recovered 100% and is doing wellBut we were surprised to learn that 24PetWatch would not cover the $1,medical bill We have a $3,accident and illness annual coverage limitOur policy term is from Dec to Dec 24PetWatch should cover at least 80% of the expenses after our copay
I have had this insurance for both of my dogs for about four years nowOne of my dogs I've had since he was a puppy and the other one I adoptedWhen I took the policies out on them I submitted all their medical records that I had at the same timeAt that time my dog that I had since he was a puppy was about years oldI disclosed that he was diagnosed with mild hip dysplasia when he was six months which he has never been treated for because it never progressedThe other pre-existing condition I disclosed was that he was being treated with Ursodiol because one of liver functions was highThat treatment started sometime after July of by the vet he is still currently seeing, but right before I had the policyThey were aware of thisI told them verbally and also sent records inOther than that he has never been treated for any medical reasons by any VetTowards the end of my dog that I adopted kidneys started to failOn January 20th I had her put to sleepI noti
I've been a customer over years now - the new online customer portal is garbage Submitted two separate claims days apart exactly the same way One was approved and the other was cancelled stating a claim form was not submitted When I received the cancellation e-mail, called customer service and was advised the online portal did not require a claim I've called/chatted/e-mailed more than times regarding this complaint and have still not received reimbursement No one in the company has been helpful - just keep telling me to wait for a resolution from a claim that was submitted just short of months ago I've advised customer service that I did not want to file a Revdex.com complaint, however this seems to be the only way to get your attention
I have been a customer since I adopted my dog from *** *** Animal league in I am on a fixed income and receive my income once per monthThe only way to pay the premium is through automatic withdrawalThe withdrawal for the past years has always been the 29th of every monthPet Watch changed the date from the 29th to the 20th without notice just because that’s when the policy renewsSo in January they overdrew my account and caused an overdraft fee of $I called Pet Watch immediately upon this discovery and was told they would investigateI also told the representative I need to change the date back to the 29th of the monthSupposedly the representative changed the date back to the 29thBut in February they overdrew my account again by withdrawing the premium on the 20th not the 29thI was charged another $Between February 24, through March 16, I called them X and was finally told that they issued a credit of $that would reflect on my
I've had this insurance for a number of years, and as a pet sitter, even recommended it to my clients! Now, only to find after being certain not to auto pay,I called to renew my annual policy.Waa told by the rep it would be about $$soPayed over the phone..now I receive my credit card statement, and see that I was charged $Without my authorization! That's over a % increase..why? They claim they re evaluated my policy ( oh yes, I received a $Payment for a claim over $700..filled with reasons for payment denial! How convenient, too, when I tried to cancel, I had to wait for a review which took an extra months of payment.THEY RE MASTERS OF FRAUD and need to have a class action suit against them..all of the when I tried to cancel, I had to wait for a review which took an extra months of payment.THEY RE MASTERS OF FRAUD and need to have a class action suit against them..all of the complaints on this site..let's do this already.BIG CHEATS..scandalous and should have to
I'll make this briefMy insurance is thru Best Friends Pet Insurance which contracts with 24PetWatch who in turn contracts with Ptz Insurance for their underwritingMy beagle ** got sick in FeburaryTook her to our vet in March, then again in AprilThe 1st time the vet faxed over the claim form was in April, but it was missing my signatureI caught this before Best Friends had even looked at the claimSo I called and was told to resubmit the claim formI signed the form and then had my vet refax the claim form and all required documents again for the 2nd timeI then received an email stating the claim was missing the invoices so they had closed the caseI called back and was told I would have to refax once again the entire claimHowever, at the tine, I was half way through a cross country move via caravan and all my files in boxes traveling separatelyI called my vet who amazingly refaxed the claim form and ALL REQUIRED DOCS or now a 3rd timeI should state that prior to m
On October 29, 2014, I signed up for a policy for our new petWe acquired this policy and shortly after, on Saturday, November 15, Birdie was noted with a mild limp, it was very minor but I mentioned it at our first doctor visit on December 8, No action was required
At renewal time, I called the company to pay my bill and asked if the policy was the same, the agent told me that it was, but the problem crept up again in late August of When I went to make a claim, I was told that an exclusion was placed on the account excluding everything that we had discussed at the December 8th vet appointmentThis includes ANY hind leg problems and "hooded vulva, pollakuria and all associated conditions'
First of all, and more importantly, you excluded a leg injury that thankfully didn't need further treatment at the time, but that happened WHILE I WAS COVERED! There was NO notification (even upon direct questioning) of exclusions beyond tiny print in the bottom of a packet o
I've been trying to collect on my cat's surgery claimI've spent at least two cumulative hours on the phone with the company trying to get this sorted outThey do not call me back when they say they willThey have partially reimbursed me for the surgery, but as far as I can tell, they still owe me over $I have not received any explanation of benefit and when I call and ask to speak to a supervisor, I am told there is not one available and that they will call me backOut of at least four times I have expected a call back, I have received one call back
I received a notice in the mail on November 26th that my *** *** insurance policy for *** had been canceled The effect date of cancellation was 11/4/ No explanation, just canceledI called *** on Monday morning thinking maybe my credit card information had expired and I needed to update the information and get ***’s account reinstated What I found out was shocking I have read other complaints on this site and I am not the only one who is living this experienceAccording to *** all customers were sent a mailing notifying them that their policy would be discontinued and they would need to sign up for a new policy I never received this information in the mail or via email Even if I had received this notification I would have been sick to see that I was now being offered a new policy, with different coverage, at a senior rate which is triple the amount I have been paying So after eleven years with this insurance company they have dumped the *** *** policy and my dog They will reply that they have new underwriters and this is what was recommended to bring their company up to date and in line with today’s pricing It’s a lot of blah, blah, blah from a big insurance company that figured out a way to discriminate against the older clients that they did not want to cover anymore This was very underhanded and heartless of the administration/board members of *** Long time policy holders should have been grandfathered into a new policy at a slight increase in rateSomehow I think those of us with senior pets were accidently on purpose left off the mass mailing that went out I would never have ignored a mailing from *** because I have a claim with them and am still awaiting reimbursement, hence when this envelope arrived I opened it immediatelyMy calls to customer service solutions only informed me of what had transpired with an offer to sign up for the new policy at $a month Spoke with another service rep who researched other options which came back with very minimal coverage at double my monthly paymentToday I was checking my bank account to see when the last payment was withdrawn from my account and as I was online a pending withdrawal from *** popped up for $ Back on the phone, I was talking with a customer service solutions to remove that charge from my account immediately Somehow *** activated a new account for me without my approval and charged me So, the service rep had to cancel my already canceled policy and put through a credit to my bank which unfortunately will take five to seven days REALLY!!!!
So, my twelve year old Katrina rescue *** who has been the healthiest dog I have ever owned (thank God) is now uninsured at the age of (human years) because executives decided an eleven year old policy was obsolete (too much coverage with too low a premium)Now get ready for the blah, blah, blah response from *** The Revdex.com will say their reply makes total sense and clear the complaint It doesn’t matter if we received the mailing or email in advance, this was a dirty, underhanded thing to do to long time customers I will never use pet insurance again and will spread the word to anyone I know who owns a petPlease post a comment if you have been affected by this scam!
We purchased this pet insurance when we adopted our Boxer, *** almost years agoWe faithfully paid our premiums and did not utilize the coverage more than half a dozen timesLate in we began to receive notifications via mail from PetWatch, stating that *** coverage would be changing, but each time reassuring us that they would take care of us, and once a new policy was underwritten we would be notifiedWell, *** policy term expired almost a month ago on December 10, and not surprisingly we have heard nothing regarding her new policy, so I filed an inquiry online with the companyTo my utter disgust and surprise, I receive a response today, stating that "We have recently changed underwriters, as a result our new underwriter had to file new pet insurance product in your state which is pending approvalWe would be unable to provide pet insurance coverage for *** after 12-10-2016" So without any warning all of a sudden I have a year old unins
I had insurance with 24PetWatch for a cat for $a year They are now changing underwriters and canceling my policy but offering a comparable one for $ That is totally unethical and just plain wrong However, it looks like they will maintain their A+ rating as Revdex.com does not take complaints on price This isn't a price complaint--it is a wrongful business practice complaint! Obviously I am not renewing the insurance I have a healthy cat
We received written notification about a change in underwriter for our two pet insurance policies with this company in December of Because of this change, our policy premiums were scheduled to rise sharply on their renewal dates in early We called and pared down our policy coverage to lower the premiumsBecause one policy was many years old and had been grandfathered in from a different company, we got a new policy ID when we made these changesThe second policy ID was left unchangedWe provided our credit card information for payment and understood that in early 2017, both policies would be renewed with these changed coverages and lower premiumsHowever, in February of 2017, we received a letter notifying us that this second policy was not renewed and had been cancelledThe reason? The company failed to issue a new policy ID when we called to make our policy changesWe were shocked, as this was not our understanding after we had called to make our changesWe called