I had a policy with them for over years with my two labs (a quick care gold policy)During May and June 2015, an agent spoke to me about upgrading my policy for my dogs I was reassured that because I had an exising policy,with them that pre-existing conditions would not apply and would not be excluded from the new policy So I changed both of my dog's policies to "super" for 10K and "champion" for 20KThe company paid numerous claims for both of my dogs' prexisiting conditions and treatment for arthritis, IVDD, etcThis was true for the remainder of But in 2016, after filing a claim in March for *** for several medication refills for arthritis (caprofen/ remadyl)-they denied it and said that based on "a pre-existing condition and that all musculoskeletal degenerative diseases will not be paid "Again, they paid for this medication for *** arthritis in the past yearIt seems a coincidence they changed my policy this year after paying out for my *** claims (**
I have requested a cancellation of my pet's policy *** by e-mail on two different dates, 5/12/and 5/23/16, due to my pets' death I did receive an automated message confirming the receipt of my e-mails However, I was still charged for a monthly premium in the amount of $on 5/28/ I want them to confirm the cancellation of the policy and refund the premium
I have been attempting to have two claims for my two dogs processed now for over days Policy *** * ***I mailed the claims to ** *** *** *** ** *** in May I called Petwatch at *** in April and was told that I needed to secure all medical records from my dogs' vet and mail them to the PO Box address listed above in order to expedite the two claimsI did so by mailing almost pages of medical records to ** *** *** *** ** *** by certified mail tracking # *** *** *** *** *** by ***SThis certified mail envelope has been ready to be picked up by PetWatch since 4/21/at 4:30amToday is now 5/10/and it still has not been picked up, therefore my claim has not been processedI have been calling PetWatch customer service 2-times per week for the past three weeks to get this resolved with no resolutionI have spoken to Hazel on multiple occasions and nothing has happenedAs the customer I have provi
I have had my cat Petunia insured with 24PetWatch for two yearsWhen I adopted her from a shelter she came with a free month of coverage and I decided to keep the policy I pay $28/month for her and have never been late on a payment I also have her microchip on file with themPetunia has always been healthy and I decided to take her to get her teeth cleaned in March of Blood work suggested that she may have DiabetesThe Vet did additional testing and put her on doses of Insulin per dayI had to bring Petunia back to the Vet every two weeks for a day-long Glucose test to make sure her dose was correct Each time her dose was increased and I was told to bring her back again and again
I have submitted claims for dates of service; 3/19/for $147.50, 3/21/for $172.62, 3/25/for $192.82, 4/15/for $and 4/29/for $I received automated response e-mails that all my claims were received A few weeks later I called to check on the claims since the web
My cat was insured with them for years, since he was wks oldI rarely claimed a thing with them since it was such a painThe policy he was under, as of last June, was being discso I had to get another policyIt had been $a month and went up to $a month w/ the new policyI wanted to cancel at that time, but they said this new policy was so much better and would cover $3,annuallyVsthe old policy; disease/issues w/ a max of so much money per issue for the life time of petSo I bitNow that I am making a claim of $My cat has been throwing up for months and at first, the Vet thought it was HypothyroidBut, after a few months came back negwhen his level were posfor throid So it was a condundrumAfter time and food changes and other monitoring, he was still not better so I had an Ultra soundI put in the claim for IB and they will not cover it since he began having issues when I had the old policyI was incredibly upset with them and I have never yelled so much at someone that I was not in love with in my lifeIt is infuriating that you have no recourse and they just say no and that’s thatBelieve me I would hire a lawyer if I couldI did cancel the policy and never want to be affiliated with them againThey are awful!!!!!
Our dog was seen in December for foreign body ingestion / vomitingIn January, our vet filed the necessary claim with 24PetWatch and received confirmation that the claim was receivedIn April 2016, we followed up with our vet because we hadn't heard anything from 24PetWatch about our claim being processedOur vet followed up with 24PetWatch which responded that the claim information wasn't readablePrior to this, 24PetWatch never contacted our vet stating to resubmit the claim
Upon speaking with 24PetWatch, our vet resubmitted the claimHowever, 24PetWatch will not cover the claim, because it was outside the days claim windowHowever, our vet initially filed the claim within the days windowIt was 24PetWatch who didn't communicate the issue concerning the claimAs a result of 24PetWatch failing to respond to the claim in a timely manner, they later denied the claim when our vet resubmitted it in April
Refuses claims for no reasonThey say I didn't fill out forms or send medical notesThey do this to everyone ever since they got sold to Pet Health, IncI have open claims since April and all I get is excuses and liesMultiple complaints all over the net
24Petwatch denied a valid claim for pet insurance due to an ingested chicken bone and have clearly lied on their website, which states "Allergic reactions, tummy aches, bee stings and swallowed chicken bones - 24PetWatch helps you prepare for the unexpected and ensure that, no matter the illness or accident, your playful pooch is covered for life." This statement is fraud, they will not cover my dog's illness due to an ingested chicken bone
I have had insurance for my cat's health with this company for several years Early on, when he had cancer, they took so long to respond to claims, that I had to put off chemotherapy treatments waiting for my reimbursements Now that he is in recovery from cancer, he sees the oncologist for follow up every few months The last time, in November, I filed the claim and it was never responded to In February I contacted *** and eventually spoke with *** who told me that most of the claim was denied and helped me file a reassessment However, she was supposed to keep in touch and never did It was very difficult getting information but eventually one representative took the time to help meYesterday she informed me that my reassessment was denied, as they felt it was a new condition and part of a new deductible However, the tests done were completely in keeping with follon the type of cancer the cat had They told me that my visit in November was for "weight lo
I adopted a dog in October, I was given an information sheet about a days free trial insurance for my pet with Pet WatchI called them to signed up for that days free trialDuring my phone conversation with them I clearly stated that I don't need this policy after the initial trial periodI also made sure to contact them prior to the end of the trial period to cancel itUnfortunately, almost a year after I noticed a reoccurring charge that has been made monthly to my bank accountThey also renewed my policy for the new year without my consentI contacted them and they canceled the newly renewed policy, but they refuse to make a refund of the money they had been charging for almost a yearThey claim they don't have a phone call log for the date I called to make sure the policy is cancelledI am sure I was clear when talking over the phone about the fact that I do not need this pet insurance policyCompanies can not charge customers without their consentIt is ca
I definitely do NOT recommend this insurance company for insuring your pet The free month of insurance we received is not worth the horrible customer service received Every time I would call in I would be on hold for at least minutes On top of that, their claims can take up to days Word of caution, they use most if not all of it Maybe because the policy states you have days from treatment date to file If you do not provide all the information you need to you to on the first try you will more than likely be denied the claim
I have been a customer, pet owner, with a policy on my dog since 2014, having signed up when I adopted my pet from the L*** *** Society in Colorado, July of I paid just over $40/month, plus a yearly renewal fee of $Even though I had visits that I could have filed a claim, I basically got lazy and never filedI kept all my paperwork, and thought I would actually file once for all of themNOTE: You must submit a claim within days, or they become invalidWord to the wiseLast May, our dog had an emergency overnight, 2am wacallWe heard her wince and cry outWe searched for her on the bed, as she sleeps with usWe could not find herI turned on the lights, and found her on her side, on the floor, at the foot if the bed, near an armoire of my wife'sI went to her immediatelyShe could only lift her head and look at meI tried to stand her up, but she could not use her legs!! I placed her on the bed gentlyWe were not sure if she struck her head, broke her neck, or what happened to make her fall off the bedI searched online for an emergency vet in the area, as we were new to Washington stateI found a vet about miles away that had hour emergency servicesWe took our dog there, and she actually started to walk again, but was a little "off", and left her in the care of a great staffWe left her for observation for the dayWhen my wife arrived to pick her up, the vet said she may have had a seizure, and we were to guard her actions for two weeksWe babied her even more than we already had been doingI added a foot board to the bed to make sure that she never fell off again, eitherI filed my claim the very next day with 2***, as this emergency visit was nearly $(that's also when I found out that claims must be made within days, nullifying all of my prior possible claims)This is where my nightmare began with 2***I was emailed by them about a week later asking for the actual office visit notes from the vet visitThe veterinarian's office faxed the notes as requestedAnother week or so goes by, I am contacted by email again stating they need the past TWO YEARS of our dog's veterinary visits from her veterinariansMind you, we moved from Colorado to Washington only weeks before!
I began the tedious task of collecting all the documentation from two different veterinarians she was seen by, at the *** *** where we adopted her, and at the vet we ultimately started taking her toShe NEVER had anything happen to her that was related to this injury/trauma of falling off the bed and striking her head, or having a seizureBut I got pages of various notes and sent the by fax to 2*** as requestedI use a website "***.com" to upload the pages, as I have no fax machineI received a confirmation email that the pages were successfully faxedI have been stuck in a nightmare loop of emails, phone calls, and letters with regards to this claimI was told by 2*** they never received ANY of the pages I had faxed, and that the claim was closedI re-faxed the pages again, this time, pages2*** asks me for the fax number from which the fax was sentWhat?I used a website!!! They need a fax number, as that is how their records are stored and recordedI had to contact the website and ask about thisThey gave me the fax number that is used to send the faxesI provided it to 2***, they say they have nothing on file from that fax number!! I am fuming at this point! Totally the most unorganized and unprofessional organization or company I have ever had to deal with!!
Different employees at 2*** offer various help and assistance levels with this issueI went round and round with someone trying to get this straightened out yesterdayI had received an email stating "Thank you for attempting to submit your recent pet insurance claim(s)Unfortunately, we are unable to process your claim at this time for the reasons listed below: 'Missing Claim Form'To most effectively care for our furry friends, we need all required documents, written legibly, before we are able to process a claim." WHAT?! When I called back, I was told my claim was incomplete because there was no claim formI explained in great detail that the claim had already been submitted LAST MAY, and that I was attempting to add all the requested information I had been asked forApparently, when you fail to meet even ONE SINGLE requirement, your claim is CLOSED, and you need to start FROM SCRATCH Every.Single.Time!! This was the first person since LAST MAY to tell me this! I was furious! At this point I am ready to just blow the whole thing off, but it is nearly $I am trying to claim!
The woman on the phone yesterday told me she would personally attach the previous claim form to the paperwork I have submitted (for the THIRD TIME), and that I should have no further issues with the claimToday, I received another email stating "Unfortunately, we are unable to process your claim at this time for the reasons listed below'Missing Claim Form'To most effectively care for our furry friends, we need all required documents, written legibly, before we are able to process a claim."
I called 2*** AGAIN, and had to go through all of this AGAIN with another employee!! At this point, I thoroughly believe this company HAS NO INTENTION of paying this claimI have had to jump through so many hoops and file again and again and again and make phonecall after phonecall after phonecall for the same claim!
This has been going on for nearly months!! Every time I think it is done and moving forward, I receive another email to the contrary!
I will NEVER recommend this company or its services to ANYONEI would like to see legal action taken against themThey take months and years of policy payments, and then have no intention of paying
On Sept 29, I submitted a claim for my catI looked in the portal and it showed that the claim had been pain and cheque was sentI still had not received the check in November so I called them and was told that they would put a stop payment on the cheque and reissue another oneIn December I received a cheque and deposited it in my bank account and days later they put a stop payment on the cheque When I called them they said it was the first cheque that they sent and don't know why it took months to get itAs of today Jan 21, I have still not seen a reissued chequeOn Jan 8th I called them back and was told to give them my bank info so they could direct deposit it and I still don't have itI have paid premiums for years and the least can can do is pay the claim in a timely manner instead of lying and saying the cheque is in the mail
Let me try and make this as succinct as possible considering the MANY issues I have with this company right now
April 30, 2016, my TWO cats were seen for wellness visitsMay 1, 2016, I began attempting to submit my claimsI was told that I had to submit the original invoice, medical records, and insurance claim form for the claim to be considered for reviewAfter multiple attempts to get this information to the insurance company, the claims were FINALLY reviewed on 7/20/One claim was paid, no problemThe other has been denied several timesI received several different sets of instructions on how to remedy this situation and none of them workedNow, I can't even find the Appeal Process Form needed to file an appeal on my own
I have been calling once a week for months trying to get this issue resolved, and they keep denying it due to "weight loss" being listed as a diagnosisMy cats were seen for wellness visits, NOT illness"Wellness Exam" is indicated on the invoice
24Petwatch raised the price of coverage without even notifying myThe price of the policy nearly doubled and when I called to ask about it they said that is the new price and there was nothing else they or I could do
I acquired pet insurance thru this company for both my dogs when I adopted my 2nd dog from Animal House Shelter in Huntley, IL They were referred by the shelter because this is where they got their microchips fromIn a couple of months my puppy wound up having hookworms and went to the vet for treatment The dog was treated, all the paperwork was correctly filled out by the vet and submitted for reimbursement from PTZ Their contract says that claims are paid within days I now have been waiting days I have called times and keep being told that there is no problem with my claim or my paperwork but that the company is going thru some transition and is taking longer than usual to pay claims Same story all times I have researched this company and read reviews and found that there are many other customers whose claims have never been paid They take $out of my account every month but I get no services in return, like I'm paying for nothing Not even a call or
I have had a health plan for my cat for about years of more with 24petwatch and paid a premium of approx $320.00/yrLast year I used my insurance to help pay for my cat's procedureThis year to renew for the same policy, they are asking for $835.00/yr to keep the policyI feel they are intentionally rising the premium to such a high dollar amount in hopes I will not renew my policy due to the fact I used it and my cat's age
I was "gifted" a free month of insurance from this company when I adopted a kitten and ended up having to use it two weeks after I adopted my kittenAfter the vet visit I called this company and I was told that if my kittens illness was congenital it would not be considered "pre-existing." Now months later we know she was in fact born with an illnessThis company is refusing to cover anythingStating because I didn't actually pay for the insurance the first month as it was a gift to me, that her symptoms are pre-existing to her policyThis is so wrongThey misled me and have taken advantage of me It's all about money for themI would have never bought the insurance if they were honest with meWhy would I pay insurance premiums and 100% of all my pets medical bills? I have spent thousands on this kitten and I expected to have financial help from them as I was paying my monthly premiums in full and on time I have called this company repeatedly asking why they would be so disho
24Petwatch is horrible at paying claims but loves to charge you a premium each monthThey hire the most incompetent and arrogant claims reps everThey love to play games and tell you after you fax or email all necessary documents and info to pay your claims that they have not received all your information They stall and then tell you sorry we are denying payment because you did not submit your claims within the day window 24PETWATCH is a SCAM that I will be reporting to the insurance commission legally!
After moving and attempting to update the address on file with our pets microchips we were informed that we would have to purchase coverage to update our information, and they there was no way to remove the incorrect address without payingWhen asked for a manager "We do not have any, what I have told you is correct"
I had a policy with them for over years with my two labs (a quick care gold policy)During May and June 2015, an agent spoke to me about upgrading my policy for my dogs I was reassured that because I had an exising policy,with them that pre-existing conditions would not apply and would not be excluded from the new policy So I changed both of my dog's policies to "super" for 10K and "champion" for 20KThe company paid numerous claims for both of my dogs' prexisiting conditions and treatment for arthritis, IVDD, etcThis was true for the remainder of But in 2016, after filing a claim in March for *** for several medication refills for arthritis (caprofen/ remadyl)-they denied it and said that based on "a pre-existing condition and that all musculoskeletal degenerative diseases will not be paid "Again, they paid for this medication for *** arthritis in the past yearIt seems a coincidence they changed my policy this year after paying out for my *** claims (**
I have requested a cancellation of my pet's policy *** by e-mail on two different dates, 5/12/and 5/23/16, due to my pets' death I did receive an automated message confirming the receipt of my e-mails However, I was still charged for a monthly premium in the amount of $on 5/28/ I want them to confirm the cancellation of the policy and refund the premium
I have been attempting to have two claims for my two dogs processed now for over days Policy *** * ***I mailed the claims to ** *** *** *** ** *** in May I called Petwatch at *** in April and was told that I needed to secure all medical records from my dogs' vet and mail them to the PO Box address listed above in order to expedite the two claimsI did so by mailing almost pages of medical records to ** *** *** *** ** *** by certified mail tracking # *** *** *** *** *** by ***SThis certified mail envelope has been ready to be picked up by PetWatch since 4/21/at 4:30amToday is now 5/10/and it still has not been picked up, therefore my claim has not been processedI have been calling PetWatch customer service 2-times per week for the past three weeks to get this resolved with no resolutionI have spoken to Hazel on multiple occasions and nothing has happenedAs the customer I have provi
I have had my cat Petunia insured with 24PetWatch for two yearsWhen I adopted her from a shelter she came with a free month of coverage and I decided to keep the policy I pay $28/month for her and have never been late on a payment I also have her microchip on file with themPetunia has always been healthy and I decided to take her to get her teeth cleaned in March of Blood work suggested that she may have DiabetesThe Vet did additional testing and put her on doses of Insulin per dayI had to bring Petunia back to the Vet every two weeks for a day-long Glucose test to make sure her dose was correct Each time her dose was increased and I was told to bring her back again and again
I have submitted claims for dates of service; 3/19/for $147.50, 3/21/for $172.62, 3/25/for $192.82, 4/15/for $and 4/29/for $I received automated response e-mails that all my claims were received A few weeks later I called to check on the claims since the web
My cat was insured with them for years, since he was wks oldI rarely claimed a thing with them since it was such a painThe policy he was under, as of last June, was being discso I had to get another policyIt had been $a month and went up to $a month w/ the new policyI wanted to cancel at that time, but they said this new policy was so much better and would cover $3,annuallyVsthe old policy; disease/issues w/ a max of so much money per issue for the life time of petSo I bitNow that I am making a claim of $My cat has been throwing up for months and at first, the Vet thought it was HypothyroidBut, after a few months came back negwhen his level were posfor throid So it was a condundrumAfter time and food changes and other monitoring, he was still not better so I had an Ultra soundI put in the claim for IB and they will not cover it since he began having issues when I had the old policyI was incredibly upset with them and I have never yelled so much at someone that I was not in love with in my lifeIt is infuriating that you have no recourse and they just say no and that’s thatBelieve me I would hire a lawyer if I couldI did cancel the policy and never want to be affiliated with them againThey are awful!!!!!
Our dog was seen in December for foreign body ingestion / vomitingIn January, our vet filed the necessary claim with 24PetWatch and received confirmation that the claim was receivedIn April 2016, we followed up with our vet because we hadn't heard anything from 24PetWatch about our claim being processedOur vet followed up with 24PetWatch which responded that the claim information wasn't readablePrior to this, 24PetWatch never contacted our vet stating to resubmit the claim
Upon speaking with 24PetWatch, our vet resubmitted the claimHowever, 24PetWatch will not cover the claim, because it was outside the days claim windowHowever, our vet initially filed the claim within the days windowIt was 24PetWatch who didn't communicate the issue concerning the claimAs a result of 24PetWatch failing to respond to the claim in a timely manner, they later denied the claim when our vet resubmitted it in April
Refuses claims for no reasonThey say I didn't fill out forms or send medical notesThey do this to everyone ever since they got sold to Pet Health, IncI have open claims since April and all I get is excuses and liesMultiple complaints all over the net
24Petwatch denied a valid claim for pet insurance due to an ingested chicken bone and have clearly lied on their website, which states "Allergic reactions, tummy aches, bee stings and swallowed chicken bones - 24PetWatch helps you prepare for the unexpected and ensure that, no matter the illness or accident, your playful pooch is covered for life." This statement is fraud, they will not cover my dog's illness due to an ingested chicken bone
I have had insurance for my cat's health with this company for several years Early on, when he had cancer, they took so long to respond to claims, that I had to put off chemotherapy treatments waiting for my reimbursements Now that he is in recovery from cancer, he sees the oncologist for follow up every few months The last time, in November, I filed the claim and it was never responded to In February I contacted *** and eventually spoke with *** who told me that most of the claim was denied and helped me file a reassessment However, she was supposed to keep in touch and never did It was very difficult getting information but eventually one representative took the time to help meYesterday she informed me that my reassessment was denied, as they felt it was a new condition and part of a new deductible However, the tests done were completely in keeping with follon the type of cancer the cat had They told me that my visit in November was for "weight lo
I adopted a dog in October, I was given an information sheet about a days free trial insurance for my pet with Pet WatchI called them to signed up for that days free trialDuring my phone conversation with them I clearly stated that I don't need this policy after the initial trial periodI also made sure to contact them prior to the end of the trial period to cancel itUnfortunately, almost a year after I noticed a reoccurring charge that has been made monthly to my bank accountThey also renewed my policy for the new year without my consentI contacted them and they canceled the newly renewed policy, but they refuse to make a refund of the money they had been charging for almost a yearThey claim they don't have a phone call log for the date I called to make sure the policy is cancelledI am sure I was clear when talking over the phone about the fact that I do not need this pet insurance policyCompanies can not charge customers without their consentIt is ca
I definitely do NOT recommend this insurance company for insuring your pet The free month of insurance we received is not worth the horrible customer service received Every time I would call in I would be on hold for at least minutes On top of that, their claims can take up to days Word of caution, they use most if not all of it Maybe because the policy states you have days from treatment date to file If you do not provide all the information you need to you to on the first try you will more than likely be denied the claim
I have been a customer, pet owner, with a policy on my dog since 2014, having signed up when I adopted my pet from the L*** *** Society in Colorado, July of I paid just over $40/month, plus a yearly renewal fee of $Even though I had visits that I could have filed a claim, I basically got lazy and never filedI kept all my paperwork, and thought I would actually file once for all of themNOTE: You must submit a claim within days, or they become invalidWord to the wiseLast May, our dog had an emergency overnight, 2am wacallWe heard her wince and cry outWe searched for her on the bed, as she sleeps with usWe could not find herI turned on the lights, and found her on her side, on the floor, at the foot if the bed, near an armoire of my wife'sI went to her immediatelyShe could only lift her head and look at meI tried to stand her up, but she could not use her legs!! I placed her on the bed gentlyWe were not sure if she struck her head, broke her neck, or what happened to make her fall off the bedI searched online for an emergency vet in the area, as we were new to Washington stateI found a vet about miles away that had hour emergency servicesWe took our dog there, and she actually started to walk again, but was a little "off", and left her in the care of a great staffWe left her for observation for the dayWhen my wife arrived to pick her up, the vet said she may have had a seizure, and we were to guard her actions for two weeksWe babied her even more than we already had been doingI added a foot board to the bed to make sure that she never fell off again, eitherI filed my claim the very next day with 2***, as this emergency visit was nearly $(that's also when I found out that claims must be made within days, nullifying all of my prior possible claims)This is where my nightmare began with 2***I was emailed by them about a week later asking for the actual office visit notes from the vet visitThe veterinarian's office faxed the notes as requestedAnother week or so goes by, I am contacted by email again stating they need the past TWO YEARS of our dog's veterinary visits from her veterinariansMind you, we moved from Colorado to Washington only weeks before!
I began the tedious task of collecting all the documentation from two different veterinarians she was seen by, at the *** *** where we adopted her, and at the vet we ultimately started taking her toShe NEVER had anything happen to her that was related to this injury/trauma of falling off the bed and striking her head, or having a seizureBut I got pages of various notes and sent the by fax to 2*** as requestedI use a website "***.com" to upload the pages, as I have no fax machineI received a confirmation email that the pages were successfully faxedI have been stuck in a nightmare loop of emails, phone calls, and letters with regards to this claimI was told by 2*** they never received ANY of the pages I had faxed, and that the claim was closedI re-faxed the pages again, this time, pages2*** asks me for the fax number from which the fax was sentWhat?I used a website!!! They need a fax number, as that is how their records are stored and recordedI had to contact the website and ask about thisThey gave me the fax number that is used to send the faxesI provided it to 2***, they say they have nothing on file from that fax number!! I am fuming at this point! Totally the most unorganized and unprofessional organization or company I have ever had to deal with!!
Different employees at 2*** offer various help and assistance levels with this issueI went round and round with someone trying to get this straightened out yesterdayI had received an email stating "Thank you for attempting to submit your recent pet insurance claim(s)Unfortunately, we are unable to process your claim at this time for the reasons listed below: 'Missing Claim Form'To most effectively care for our furry friends, we need all required documents, written legibly, before we are able to process a claim." WHAT?! When I called back, I was told my claim was incomplete because there was no claim formI explained in great detail that the claim had already been submitted LAST MAY, and that I was attempting to add all the requested information I had been asked forApparently, when you fail to meet even ONE SINGLE requirement, your claim is CLOSED, and you need to start FROM SCRATCH Every.Single.Time!! This was the first person since LAST MAY to tell me this! I was furious! At this point I am ready to just blow the whole thing off, but it is nearly $I am trying to claim!
The woman on the phone yesterday told me she would personally attach the previous claim form to the paperwork I have submitted (for the THIRD TIME), and that I should have no further issues with the claimToday, I received another email stating "Unfortunately, we are unable to process your claim at this time for the reasons listed below'Missing Claim Form'To most effectively care for our furry friends, we need all required documents, written legibly, before we are able to process a claim."
I called 2*** AGAIN, and had to go through all of this AGAIN with another employee!! At this point, I thoroughly believe this company HAS NO INTENTION of paying this claimI have had to jump through so many hoops and file again and again and again and make phonecall after phonecall after phonecall for the same claim!
This has been going on for nearly months!! Every time I think it is done and moving forward, I receive another email to the contrary!
I will NEVER recommend this company or its services to ANYONEI would like to see legal action taken against themThey take months and years of policy payments, and then have no intention of paying
On Sept 29, I submitted a claim for my catI looked in the portal and it showed that the claim had been pain and cheque was sentI still had not received the check in November so I called them and was told that they would put a stop payment on the cheque and reissue another oneIn December I received a cheque and deposited it in my bank account and days later they put a stop payment on the cheque When I called them they said it was the first cheque that they sent and don't know why it took months to get itAs of today Jan 21, I have still not seen a reissued chequeOn Jan 8th I called them back and was told to give them my bank info so they could direct deposit it and I still don't have itI have paid premiums for years and the least can can do is pay the claim in a timely manner instead of lying and saying the cheque is in the mail
Let me try and make this as succinct as possible considering the MANY issues I have with this company right now
April 30, 2016, my TWO cats were seen for wellness visitsMay 1, 2016, I began attempting to submit my claimsI was told that I had to submit the original invoice, medical records, and insurance claim form for the claim to be considered for reviewAfter multiple attempts to get this information to the insurance company, the claims were FINALLY reviewed on 7/20/One claim was paid, no problemThe other has been denied several timesI received several different sets of instructions on how to remedy this situation and none of them workedNow, I can't even find the Appeal Process Form needed to file an appeal on my own
I have been calling once a week for months trying to get this issue resolved, and they keep denying it due to "weight loss" being listed as a diagnosisMy cats were seen for wellness visits, NOT illness"Wellness Exam" is indicated on the invoice
24Petwatch raised the price of coverage without even notifying myThe price of the policy nearly doubled and when I called to ask about it they said that is the new price and there was nothing else they or I could do
I acquired pet insurance thru this company for both my dogs when I adopted my 2nd dog from Animal House Shelter in Huntley, IL They were referred by the shelter because this is where they got their microchips fromIn a couple of months my puppy wound up having hookworms and went to the vet for treatment The dog was treated, all the paperwork was correctly filled out by the vet and submitted for reimbursement from PTZ Their contract says that claims are paid within days I now have been waiting days I have called times and keep being told that there is no problem with my claim or my paperwork but that the company is going thru some transition and is taking longer than usual to pay claims Same story all times I have researched this company and read reviews and found that there are many other customers whose claims have never been paid They take $out of my account every month but I get no services in return, like I'm paying for nothing Not even a call or
I have had a health plan for my cat for about years of more with 24petwatch and paid a premium of approx $320.00/yrLast year I used my insurance to help pay for my cat's procedureThis year to renew for the same policy, they are asking for $835.00/yr to keep the policyI feel they are intentionally rising the premium to such a high dollar amount in hopes I will not renew my policy due to the fact I used it and my cat's age
I was "gifted" a free month of insurance from this company when I adopted a kitten and ended up having to use it two weeks after I adopted my kittenAfter the vet visit I called this company and I was told that if my kittens illness was congenital it would not be considered "pre-existing." Now months later we know she was in fact born with an illnessThis company is refusing to cover anythingStating because I didn't actually pay for the insurance the first month as it was a gift to me, that her symptoms are pre-existing to her policyThis is so wrongThey misled me and have taken advantage of me It's all about money for themI would have never bought the insurance if they were honest with meWhy would I pay insurance premiums and 100% of all my pets medical bills? I have spent thousands on this kitten and I expected to have financial help from them as I was paying my monthly premiums in full and on time I have called this company repeatedly asking why they would be so disho
24Petwatch is horrible at paying claims but loves to charge you a premium each monthThey hire the most incompetent and arrogant claims reps everThey love to play games and tell you after you fax or email all necessary documents and info to pay your claims that they have not received all your information They stall and then tell you sorry we are denying payment because you did not submit your claims within the day window 24PETWATCH is a SCAM that I will be reporting to the insurance commission legally!
After moving and attempting to update the address on file with our pets microchips we were informed that we would have to purchase coverage to update our information, and they there was no way to remove the incorrect address without payingWhen asked for a manager "We do not have any, what I have told you is correct"