My pet (a Yorkie Terrier) has been insured with this company for years and only recently I have submitted two claims because of the same medical problemThe insurance company charged us twice for the deductible for the same procedure, whereas per their policy they should notI have contacted them several times for reassessment (March 28, April 4, April 11) and have spoken to different customer service representativesAt no time did anyone mention anything about the cancellation of my pet's insuranceOn April 26, I received a cancellation notice that my insurance has been terminated without any prior notice, contact, or billing issueWe reached back out to their customer service and they mentioned that they decided to cancel the policy due to an underwriting issue, without giving us any other specificsThe representative also continued to taunt me that no other insurance company will insure my pet because of his ageThis insurance company seems to be practicing horrible a
My pet (a Yorkie Terrier) has been insured with this company for years and only recently I have submitted two claims because of the same medical problemThe insurance company charged us twice for the deductible for the same procedure, whereas per their policy they should notI have contacted them several times for reassessment (March 28, April 4, April 11) and have spoken to different customer service representativesAt no time did anyone mention anything about the cancellation of my pet's insuranceOn April 26, I received a cancellation notice that my insurance has been terminated without any prior notice, contact, or billing issueWe reached back out to their customer service and they mentioned that they decided to cancel the policy due to an underwriting issue, without giving us any other specificsThe representative also continued to taunt me that no other insurance company will insure my pet because of his ageThis insurance company seems to be practicing horrible a