In Jan 2015, I bought an one-year insurance policy on Pet Watch's websiteThe company in Feb unauthorizedly charged my credit card for some new policy I don't needNo follregarding the matter from their customer serviceAny potential customer should be aware of it
On or around July 28th, when I logged into the new pet "portal" offered by 24petwatch I noticed there was still an active policy (***) for a kitty named *** *** had had been "owner transferred" back in Dec to my brother, *** *** Upon further investigation, we determined that 24petwatch created a new policy for *** for my brother (***) instead of transferring her original policy (***) This means that up until I discovered this situation both me and my brother were paying on a policy for *** for almost two years I was paying monthly (along with my other pets) and my brother ***, was paying annually
When an owner transfer is done, the new owner must supply their new Billing information on the owner transfer form for the policy premium My brother choose to pay for *** policy annually, while I had been paying a monthly premium on the original policy My brother has a credit card statement showing two annual payments made to PTZ*
I have had this company for well over years with very few issues other than slow pay
My pet was at the vet in April and diagnosed with bladder cancer.at that time, my vet filled out the claim form
I had a re-check in June, so held back the claim as I knew I had days to file
I sent in my claim for April and June visits on June 5th
I received absolutely nothing from this company until September, when they paid out the June claim
I then made multiple calls to customer serviceI spoke with a "stormy", *** and a ***From what I can gather *** sent the claim back to the claims dept to be processed as I was told I "missed the deadline" and asked for it to be expeditedI have called and left messages for her to call me and respond, but to no avail
I know the company made some changes earlier this year, and this may have caused the issue, but my claim needs to be processedI did not miss any deadlines for a claim, nor was I negligent in submitting recor
This company is awfulThey only answer the phone when there is the potential for you to buy a new productCompletely inaccessible unless you email themWe had one pet die and could not get them to pick up the phone to remove that pet from our insuranceThey have denied every claim I have submitted, even though I can verify that it was not a pre-existing conditionHorrible customer servicePlease do your research before ever enlisting with them
I had an auto deduct from my checking account for Pet Insurance for my cat $ When I checked my bank account on Monday, they deducted our of my account for my cat's insurance I called and they told me they did an audit on my account and it went up $per month!!! How can they raise the price without notice almost triple cost? My health insurance is almost this much money My cat has never had any problems and has been to the vet once for a wellness check
In September of 2018, I called the agency to make sure my dog's (nymeria) insurance policy could be used for surgeryI was told that our policy was not active due to months of missed premiumsI found this odd because in May of 2018, I added a 2nd dog (finley) to the account, and did not have any missed premiums on said policyOne would think dogs on the same account would be billed the same waybut not with pet watch!
I was informed that I could pay the missed premiums and have my policy reinstated and back dated, so I did this and paid for multiple months of "missed premiums"
I submitted a claim in September that was approved and paid out by the agencyIn October 2018, I submitted another claim for reimbursement
Instead of being reimbursed, I was called by *** *** with 24petwatch*** informed me that the billing team noticed we had missed several premiums and do not have an active policyI told *** I was confused by this news since I had recently
First, I want to state that I checked the Revdex.com site about this company and there are other complaints against this company about non payment of claims that were valid claimsThis company is unethical in their business practices and should go out of businessMy complaint involves two claims: One is an emergency room visit where the doctor stated he had poly arthritis and needed further tests which you approved (prior approval AFTER the visit to the emergency room visit)This claim is for This includes the doctors physical exam and the pain medication and a through evaluation/consultation from a specialty veterinarianThis should be covered minus (all of it minus) any deductibleThe other claim is for the polyarthritis too for The doctor ran blood work and a urinalysis and ruled out any ticks or other blood related that could be causing *** *** symptomsShe did find a urinary tract infection that needed to be treated by antibioticsAll of this should be co
I have been trying to cancel trial membership with 24hourPetWatch since November 28, Because I have been unable to cancel the trail membership 24PetWatch began charging my credit cardI have requested numerous times for a cancellationI have been unable to reach anyone via phone/chat/emailMy emails receive no responsePhone calls/chats and emails were made November 28, December and December 11, I would like charges to my account reversed and the pet insurance cancelledThank you
Here is an automated email I received when trying their chat feature:
Live Chat "[email protected]"
Nov
to me
Thank you for your message Our team is dedicated to addressing your concerns and answering any of your questionsA member of our team will follow up with you within business hours We do understand this a long time to wait and we are hard at work on our systems to reduce this time We are very sorry for the wait, our team d
My cat *** was diagnosed with Stomatitis which is a condition were there is mass inflammation/bleeding in the gums and can be life threateningAfter consulting with the vet, we decided the best method would be to remove all of his teeth to control the infectionWe also gave *** updated vaccinations*** since the procedure has recovered 100% and is doing wellBut we were surprised to learn that 24PetWatch would not cover the $1,medical bill We have a $3,accident and illness annual coverage limitOur policy term is from Dec to Dec 24PetWatch should cover at least 80% of the expenses after our copay
I have had this insurance for my cat since I adopted him more than years ago The cat has been healthy so I have not needed to use the insurance I received a letter in October stating that my current insurance would be discontinued and to ensure continuity with coverage they provided me with options All options were at least times the amount I am currently paying I did a lot of shopping and comparison, which included *** I called *** to confirm the information on the letter (separate calls with different representatives, I figured it could not be right) They confirmed the pricing and even agreed that it was an outrageous increase They quoted me policies on the phone as if the cat was a brand new client This is the same cat that they have been insuring for the past 7+ years! They were the most expensive provider from the that I looked (half of them better rated than ***) They argue that the coverage was enhanced and therefore the price increase As I reviewed the coverage, the only change introduced was reimbursement changing from 70% to 80%, everything else was the same I am sorry, this does not justify increasing a policy price 400%!
They charged my credit card without any notification that a payment was dueThey never gave me any information about my policyWhen I called customer service, they were very unhelpful and only tried to talk me into staying with them rather than trying to address why I was ending the policy
This is the second time I have put in a complaint with the Revdex.com regarding 24PetWatch Pet InsuranceThe Revdex.com got me resolution before so I am hoping you can help me againAgain, I am not receiving reimbursement for my cat's vet visits I submitted via email a claim on 6/22/(for services on 6/21/16) in the amount of $I did not receive an email confirmation that my claim was receivedI then submitted via email another claim on 6/29/(for services on 6/28/16) for $ I did not receive an email confirmation that this claim was received eitherI have emailed them - no replyI have called 24PetWatch several timesThe automated system puts you on hold and no one ever picks up the call I spoke with someone in sales once who took my contact information and promised me a call back but I did not receive a call backWhen I log onto 24PetWatch's website, it tells you that their product is no longer available and it redirects you to another website for *** Pet Insuranc
I purchased pet insurance for my two kittys from Petwatch in June of I was assured that the turn around time for claim reimbursement would not exceed days I had to contact them and request copies of the contracts for the kittys Unfortunately, both ended up with cancer I filed online claims with complete copies of all receipts for both *** *** *** on September 29, *** was given claim no* *** and *** was given claim no*** On October 27, 2016, I called Petwatch and requested information regarding my claim The CSA *** assured me that a claims manager, Jennifer, would call me first thing the next day (Friday) She never called, so the folowing Monday I managed to reach her after a lengthy hold time, at which time she promised that the refund for both claims would be deposited in my bank account by Friday,November 4, She explained that the waiting period had grown to days due to the amount of claims being processed
Paid years of insurance with Hour petwatch for our Great Dane , put in first claims for urinary problemsThey raised our insurance from to dollars and paid cents for dollar claimDo not use this company, we are seniors on fixed income , these are bad people
I submitted three claims on my dog's health policy via email on 3/23/16, one of them being for my dog's euthanasia This company's turnaround time for paying claim can be as long as two months, and I waited an additional week over the two-month mark for payment before contacting them by phone on 6/3/ When I spoke to their representative, I was told that my claims had not been paid and that they had sent me an email informing me that my claim submissions were incomplete When I stated that I did not receive any such email, the representative told me that she could not resend the email but that I had failed to submit my dog's entire veterinary history from the time of my dog's last claim in May of up through the first date of the latest claims I had submitted which is December of 2015, regardless whether or not any of it was related to the losses I had submitted - a policy that has never been disclosed to me in any of my past dealings with them and is not stated in their writt
24PetWatch (PTZ Insurance) has totally refused to honour our genuine claim for the surgery on our petThey use a standard set of issues - incomplete documentation, phony hour claim submission deadlines, missing documents that they had during the call with their previous CSRThis company seems to have no intention of paying out any claims, or at least delaying, delaying, delaying until the customer gives up
I have had health insurance for two cats since they were kittens, yearsI just received a notice that the coverage I now have will more than double next monthI currently pay $per cat per month, they have raised the monthly premium to $per catI have never filed a claim so basically I have to cancel the insurance that has more than doubled due to no fault of my own and the money I have paid thus far has been wasted
I purchased this pet health insurance when I adopted my pet from the humane societyIt went up twice in two yearsWhIen I submitted a claim for reimbursement, there was not update on my payment ( or if there was more information needed) I tried to call several times, with no success, emailed, when I finally found an online chat on their website, I was told that this was all explained in the coverage bookletIt is just after paying $16/month for a year and then $17/month for a year, I submit about $and they can't even get in contact with me and now it is because the vet didn't supply a complete medical historyIt is convenient that they can contact me concerning raising my rate and my credit card expiring, but when it comes to paying me any money that is owed, I get no contact at all
Poor customer service in processing a pet insurance claim They tell me they did not receive my claim, Then I call back and they have it but do not pay the claim
I have had insurance with this 24Petwatch for years Now they are cheating me This company is the worst experience I have had ever
I think they are dishonest or at best very incompetent
My wife and I have had a pet insurance plan with them for yearsRecently, we submitted a claim for our dog and the claim was approved/acceptedWe have talked to customer service multiple times including speaking with a supervisor, *** ***, about our issuesThey claim that they have tried to send the $check to us and have verified our address multiple timesThey recently claimed they would send it via a teachable method to ensure it gets to us but they don't have a tracking numberThe supervisor has not contacted us back even after trying to reach her for weeksWe are very in happy and feel that they are reluctant to send us our payment and we are not sure whyWe would live for this issue to simply be resolved and move on from it
In Jan 2015, I bought an one-year insurance policy on Pet Watch's websiteThe company in Feb unauthorizedly charged my credit card for some new policy I don't needNo follregarding the matter from their customer serviceAny potential customer should be aware of it
On or around July 28th, when I logged into the new pet "portal" offered by 24petwatch I noticed there was still an active policy (***) for a kitty named *** *** had had been "owner transferred" back in Dec to my brother, *** *** Upon further investigation, we determined that 24petwatch created a new policy for *** for my brother (***) instead of transferring her original policy (***) This means that up until I discovered this situation both me and my brother were paying on a policy for *** for almost two years I was paying monthly (along with my other pets) and my brother ***, was paying annually
When an owner transfer is done, the new owner must supply their new Billing information on the owner transfer form for the policy premium My brother choose to pay for *** policy annually, while I had been paying a monthly premium on the original policy My brother has a credit card statement showing two annual payments made to PTZ*
I have had this company for well over years with very few issues other than slow pay
My pet was at the vet in April and diagnosed with bladder cancer.at that time, my vet filled out the claim form
I had a re-check in June, so held back the claim as I knew I had days to file
I sent in my claim for April and June visits on June 5th
I received absolutely nothing from this company until September, when they paid out the June claim
I then made multiple calls to customer serviceI spoke with a "stormy", *** and a ***From what I can gather *** sent the claim back to the claims dept to be processed as I was told I "missed the deadline" and asked for it to be expeditedI have called and left messages for her to call me and respond, but to no avail
I know the company made some changes earlier this year, and this may have caused the issue, but my claim needs to be processedI did not miss any deadlines for a claim, nor was I negligent in submitting recor
This company is awfulThey only answer the phone when there is the potential for you to buy a new productCompletely inaccessible unless you email themWe had one pet die and could not get them to pick up the phone to remove that pet from our insuranceThey have denied every claim I have submitted, even though I can verify that it was not a pre-existing conditionHorrible customer servicePlease do your research before ever enlisting with them
I had an auto deduct from my checking account for Pet Insurance for my cat $ When I checked my bank account on Monday, they deducted our of my account for my cat's insurance I called and they told me they did an audit on my account and it went up $per month!!! How can they raise the price without notice almost triple cost? My health insurance is almost this much money My cat has never had any problems and has been to the vet once for a wellness check
In September of 2018, I called the agency to make sure my dog's (nymeria) insurance policy could be used for surgeryI was told that our policy was not active due to months of missed premiumsI found this odd because in May of 2018, I added a 2nd dog (finley) to the account, and did not have any missed premiums on said policyOne would think dogs on the same account would be billed the same waybut not with pet watch!
I was informed that I could pay the missed premiums and have my policy reinstated and back dated, so I did this and paid for multiple months of "missed premiums"
I submitted a claim in September that was approved and paid out by the agencyIn October 2018, I submitted another claim for reimbursement
Instead of being reimbursed, I was called by *** *** with 24petwatch*** informed me that the billing team noticed we had missed several premiums and do not have an active policyI told *** I was confused by this news since I had recently
First, I want to state that I checked the Revdex.com site about this company and there are other complaints against this company about non payment of claims that were valid claimsThis company is unethical in their business practices and should go out of businessMy complaint involves two claims: One is an emergency room visit where the doctor stated he had poly arthritis and needed further tests which you approved (prior approval AFTER the visit to the emergency room visit)This claim is for This includes the doctors physical exam and the pain medication and a through evaluation/consultation from a specialty veterinarianThis should be covered minus (all of it minus) any deductibleThe other claim is for the polyarthritis too for The doctor ran blood work and a urinalysis and ruled out any ticks or other blood related that could be causing *** *** symptomsShe did find a urinary tract infection that needed to be treated by antibioticsAll of this should be co
I have been trying to cancel trial membership with 24hourPetWatch since November 28, Because I have been unable to cancel the trail membership 24PetWatch began charging my credit cardI have requested numerous times for a cancellationI have been unable to reach anyone via phone/chat/emailMy emails receive no responsePhone calls/chats and emails were made November 28, December and December 11, I would like charges to my account reversed and the pet insurance cancelledThank you
Here is an automated email I received when trying their chat feature:
Live Chat "[email protected]"
Nov
to me
Thank you for your message Our team is dedicated to addressing your concerns and answering any of your questionsA member of our team will follow up with you within business hours We do understand this a long time to wait and we are hard at work on our systems to reduce this time We are very sorry for the wait, our team d
My cat *** was diagnosed with Stomatitis which is a condition were there is mass inflammation/bleeding in the gums and can be life threateningAfter consulting with the vet, we decided the best method would be to remove all of his teeth to control the infectionWe also gave *** updated vaccinations*** since the procedure has recovered 100% and is doing wellBut we were surprised to learn that 24PetWatch would not cover the $1,medical bill We have a $3,accident and illness annual coverage limitOur policy term is from Dec to Dec 24PetWatch should cover at least 80% of the expenses after our copay
I have had this insurance for my cat since I adopted him more than years ago The cat has been healthy so I have not needed to use the insurance I received a letter in October stating that my current insurance would be discontinued and to ensure continuity with coverage they provided me with options All options were at least times the amount I am currently paying I did a lot of shopping and comparison, which included *** I called *** to confirm the information on the letter (separate calls with different representatives, I figured it could not be right) They confirmed the pricing and even agreed that it was an outrageous increase They quoted me policies on the phone as if the cat was a brand new client This is the same cat that they have been insuring for the past 7+ years! They were the most expensive provider from the that I looked (half of them better rated than ***) They argue that the coverage was enhanced and therefore the price increase As I reviewed the coverage, the only change introduced was reimbursement changing from 70% to 80%, everything else was the same I am sorry, this does not justify increasing a policy price 400%!
They charged my credit card without any notification that a payment was dueThey never gave me any information about my policyWhen I called customer service, they were very unhelpful and only tried to talk me into staying with them rather than trying to address why I was ending the policy
This is the second time I have put in a complaint with the Revdex.com regarding 24PetWatch Pet InsuranceThe Revdex.com got me resolution before so I am hoping you can help me againAgain, I am not receiving reimbursement for my cat's vet visits I submitted via email a claim on 6/22/(for services on 6/21/16) in the amount of $I did not receive an email confirmation that my claim was receivedI then submitted via email another claim on 6/29/(for services on 6/28/16) for $ I did not receive an email confirmation that this claim was received eitherI have emailed them - no replyI have called 24PetWatch several timesThe automated system puts you on hold and no one ever picks up the call I spoke with someone in sales once who took my contact information and promised me a call back but I did not receive a call backWhen I log onto 24PetWatch's website, it tells you that their product is no longer available and it redirects you to another website for *** Pet Insuranc
I purchased pet insurance for my two kittys from Petwatch in June of I was assured that the turn around time for claim reimbursement would not exceed days I had to contact them and request copies of the contracts for the kittys Unfortunately, both ended up with cancer I filed online claims with complete copies of all receipts for both *** *** *** on September 29, *** was given claim no* *** and *** was given claim no*** On October 27, 2016, I called Petwatch and requested information regarding my claim The CSA *** assured me that a claims manager, Jennifer, would call me first thing the next day (Friday) She never called, so the folowing Monday I managed to reach her after a lengthy hold time, at which time she promised that the refund for both claims would be deposited in my bank account by Friday,November 4, She explained that the waiting period had grown to days due to the amount of claims being processed
Paid years of insurance with Hour petwatch for our Great Dane , put in first claims for urinary problemsThey raised our insurance from to dollars and paid cents for dollar claimDo not use this company, we are seniors on fixed income , these are bad people
I submitted three claims on my dog's health policy via email on 3/23/16, one of them being for my dog's euthanasia This company's turnaround time for paying claim can be as long as two months, and I waited an additional week over the two-month mark for payment before contacting them by phone on 6/3/ When I spoke to their representative, I was told that my claims had not been paid and that they had sent me an email informing me that my claim submissions were incomplete When I stated that I did not receive any such email, the representative told me that she could not resend the email but that I had failed to submit my dog's entire veterinary history from the time of my dog's last claim in May of up through the first date of the latest claims I had submitted which is December of 2015, regardless whether or not any of it was related to the losses I had submitted - a policy that has never been disclosed to me in any of my past dealings with them and is not stated in their writt
24PetWatch (PTZ Insurance) has totally refused to honour our genuine claim for the surgery on our petThey use a standard set of issues - incomplete documentation, phony hour claim submission deadlines, missing documents that they had during the call with their previous CSRThis company seems to have no intention of paying out any claims, or at least delaying, delaying, delaying until the customer gives up
I have had health insurance for two cats since they were kittens, yearsI just received a notice that the coverage I now have will more than double next monthI currently pay $per cat per month, they have raised the monthly premium to $per catI have never filed a claim so basically I have to cancel the insurance that has more than doubled due to no fault of my own and the money I have paid thus far has been wasted
I purchased this pet health insurance when I adopted my pet from the humane societyIt went up twice in two yearsWhIen I submitted a claim for reimbursement, there was not update on my payment ( or if there was more information needed) I tried to call several times, with no success, emailed, when I finally found an online chat on their website, I was told that this was all explained in the coverage bookletIt is just after paying $16/month for a year and then $17/month for a year, I submit about $and they can't even get in contact with me and now it is because the vet didn't supply a complete medical historyIt is convenient that they can contact me concerning raising my rate and my credit card expiring, but when it comes to paying me any money that is owed, I get no contact at all
Poor customer service in processing a pet insurance claim They tell me they did not receive my claim, Then I call back and they have it but do not pay the claim
I have had insurance with this 24Petwatch for years Now they are cheating me This company is the worst experience I have had ever
I think they are dishonest or at best very incompetent
My wife and I have had a pet insurance plan with them for yearsRecently, we submitted a claim for our dog and the claim was approved/acceptedWe have talked to customer service multiple times including speaking with a supervisor, *** ***, about our issuesThey claim that they have tried to send the $check to us and have verified our address multiple timesThey recently claimed they would send it via a teachable method to ensure it gets to us but they don't have a tracking numberThe supervisor has not contacted us back even after trying to reach her for weeksWe are very in happy and feel that they are reluctant to send us our payment and we are not sure whyWe would live for this issue to simply be resolved and move on from it