I adopted my new pet from an Animal shelter on January 13, 2018, On February 15, I ordered Pet Tags for my New Dogs collar as well as registered Her microchip from the shelters name to mine, as of April 17, I have not received the the Pet Tags, however, my Credit Card was charged on February 16, , I have contacted Petwatch times VIA email to find out where my Pet Tags are, I was told it would take 4-weeks, I waited for the six weeks to expire and was told by Andrea Looby I would have my pet tags by April 11, 2018, email address: ***@pethealthinc.com, Phone *** *** ***On April 13, I sent another Email asking the status of my pet tags, with no reply, sent more emails since with no replysent another email asking for my credit card to be credited back the money they charged on February 16, and no reply stillAll I want is my money back
We started using Petwatch two years ago and fortunately have not needed to use it until recently We had to take our dog to the ER for bloat (which is covered in our plan) and submitted our claim to themAt first everything seemed to be working fine, the company responded to us stating that they received our claim and it was going to be processed That was where everything went down hillCommunications went silent and we waited to hear something or receive our checkThe contract states that we should receive our payment within 10-business daysThe claim status online showed "paid out." The claim was submitted 7-25-and showed "paid out" on 8-9-and we still have yet to receive anythingWe have called and contacted the company multiple times, when contacted they claimed that the check was sent and it "must be lost in the mail." We had them confirm our address to be sure that it did not get sent to the wrong place, the customer service rep confirmed our address wa
After submitting an insurance claim to Petwatch, as I have many times, I received a generic and undetailed email indicating my cat's health records were missing from the claim (The company has had her records for more than years)
I then attempted to call for clarificationI spent a combined minutes listening to music during calls at separate times; although twice the music stopped as if a person would take the call, it was dead air, and I had to hang up Having then not spoken to a human being after attempts, I went to the website and discovered that there was an indication that the "chat" service was not available either There is no email address for contact
This is a departure I have had no difficulty with this company before over many years and have recommended them many timesI am concerned that the company is going out of business, and if it is not, that it has absolutely no one available to customers; If there isn't a temporary difficulty, then a signif
I have been a veterinary hospital manager for almost years and I have worked with several pet insurance companies and pet watch has the worst customer service Whenever I have had to call I am on hold for almost an hour The last time I called I was transferred times and had to repeat my information each time before somebody could "help" me
On April 18, my cat was euthanized My claim was denied However, I had paid for the entire month of April and for obvious reasons did not need coverage after April 18th I called several times and sent emails During phone calls I was always promised a refund My emails were never returned I am not expecting much money back but why should I make the CEO of this company richer? It is my money and it should be returned
I've had Policy #*** for approximately yearsThe first time I ever had to use it was when my pet *** needed emergency surgery for a blockageBack then I had the same issues with reimbursementIt took at least business days if not longer to get reimbursedI had to make numerous calls and was given a date but did not get the reimbursement as promisedTwo years ago I was told by customer service reps that they were working on making improvements This year in February *** had another blockageApparently he swallowed a sock and it needed to be removed via surgeryI use the Animal Medical Center in New York City which in my opinion is the best hospital to take your pet, especially in an emergency situationOn Saturday February 6, the hospital faxed the bills to the insurance companyI have a copy of the fax report showing the date and time The bills totaled $4,I waited approximately two weeks to call and check on the status and was told the
My dog had been with this absolutely HORRIBLE company since we adopted him at months He was a Great Dane We had never let the policy lapse, but every year, on it's renewal date, we got a slight increase in the cost of the policy
My dog began slipping in his back legs in January of this year The vet told us it was just that he was getting older, so slick floors were going to be tougher for him We put rugs down to prevent this
In March, the policy renewed Again, it never lapsed coverage, it just automatically renewedOver the July 4th weekend, my dog hesitated to climb the stairs to our room The next day, he yelped when he got off the couch We took him to the emergency vet (as the regular vet was closed due to the holiday) They did X-rays and blood work They told us he might have slipped a disc or he might have cancer
I sent in the claim for the almost $bill They first claimed that they had never received the information the vet faxed over Told me that I had to have the phone number for the fax that the information was sent from! What? Anyway, I sent it again They finally got it the 3rd time, after I had my vet send it through both fax AND email
Waited the days, and got an email that the claim had been finalized I got NOTHING They said that because my dog had had slippage in January, and the policy renewed in March, it was considered a new policy and therefore, a PRE-EXISTING CONDITION!!
I was completely shocked! The lady on the phone even tried to say that I had been neglectful by not taking my dog in in January when it first started I DID take him in The vet didn't think anything of it
I can not believe that each year, when the policy automatically renews, anything that happened before that date is then considered a pre-existing condition! No matter that I've had a consistent policy with them for years!
This company is absolutely HORRIFIC, and I don't every recommend anyone going through them
My cat *** *** (policy #*** had a biopsy on April 12, for $2,I immediately submitted the claim with results pendingThe results came back as intestine lymphoma sarcoma** *** **ka PTZ Insurance Agency Ltd) categorized it as digestive illness as we were still waiting on the results and refused to pay any of it back as it maxed out the category of digestive illness (which has a max of $2500)I had to request a reassessment with letters from the surgeon and vet specialist as it should have been classified as cancerYes, they recategorized it as cancer but then they went back and recategorized all of the pancreatitis claims going back to as cancer alsothey applied it retroactivelyI am trying to get reimbursed for the biopsy and they are refusing to cooperate with meI keep asking for a manager and no one calls me backI'm about to report this company to the New York Department of Financial Services since their child company operates out of B
Pet insurance won't pay out on my claimSays they are missing paperworkResubmitted and they say they lost it and now blaming meSpent many hours on phone with various customer representatives and supervisors and no resolveAll I want is reimbursement on my pets claim
All these customer reviews are exactly what I am going through Everyone's review put together is the same as minesWhy is this "company " still doing services?! What is Revdex.com doing to help consumers like myself to not fall into there SCAM?!
I have been a customer of Petwatch for over years nowMy policy has always varied in cost but it has been approximately $a month over this timeI was always satisfied with the companyHowever, apparently petwatch is under the service of a new underwritter who changed their plansI was not excited about the plans changing but was willing to work with them
I spoke with a representative regarding the new plans on JUly 12, and believed that I was all set moving forward and rolling over into a new planHOwever, yesterday while checking my checking account, I noticed that the billing on this contract stoppedWhen I called I was wold my policy was discontinued in September
I then inquired about reistated the policy or at a minimum creating a new similar policyI was told that due to the age of my pet I cannot purchase an illness policy, however, had they not discontinued my old policy my pet would still be covered
Not only is the underwritting process sc
On January 6th, this business received an envelope from me via registered mail that included the required information regarding claims for my pet dogI called in advance to inquire if I needed to send each vet visit separately, or could they be sent together in one envelopeI was told by the claims rep that all could be sent together as long as they were submitted within the appropriate claims window They were, and I did After 8+ phone calls within a month period to chech on the status of the claims; waiting on hold in excess of minutes each time; being told they were understaffed; being told no Supervisor was available, and on and on, I finally received word that my "claim" was processed and that the bulk of my claim was denied for "teeth", as my policy does not cover teethI am well aware that teeth are not covered, but included that documentation at the suggestion of the rep that I spoke with, if at the very least to have record of the visit on fileI submitted paperw
I have been a monthly customer of Pet Watch for about three or more years, for my catI have recently attempted to submit a claim for reimbursement after my cat underwent proceduresThey initially rejected my claim for lack of invoices, which is patently untrueAfter having my veterinarian resend ALL documents including the invoice, and their receiving confirmation, I have not, after four months, received any reply from Pet WatchAnd yet, on the first of every month, they dutifully take my monthly charge no questions asked
Insured for less then a month and it was not worth the headache! claims, all three processed incorrectly, all required multiple phone calls to be addressed and now weeks later of have been reprocessed and paid correctlyStill fighting with them over the 3rd claim even though reps on different occasions all told me the claim would be paidNothing but a complete and utter headacheI would HIGHLY suggest looking elsewhere unless you like to be constantly aggravatedJust awful customer service, claims processing and management Being in the insurance industry for over years, I am SO glad these people dont offer human insurance!
Last month we received a notice that said our payment method was out of date and we needed to update itThe letter gave instructions on how to log onto their website and update the credit card informationAfter doing so, we were charged $75.50, double our premiumI originally wrote this off as we had missed a payment and it was a "catch-up" paymentThis month (10/22) we were charged the same amountWhen I inquired, I was told that they had increased their rates due to inflation at the end of SeptemberWe were never notified of the increase, and information about our policy coverage or premiums is not available on our Customer Portal accountI replied to the original email, but got a message that they were offlineI decidd to then call and I asked to cancel our policy, I was told they would cancel it at the end of this billing cycle
I have been a customer for years, but recently things have gone down hill dramaticallyThey recently sat on my claim for months without processing itI have rarely filed claims and overall, compared to what I've paid in premiums, I have collected far less Nonetheless, after processing my claim they doubled my dog's premium to $per months, which is considerably higher than other companies However, because my dog is older and now has pre-existing conditions, it will make it hard, if not impossible, to find another carrier to cover those issuesThis is a classic bait-and-switchThey lure you in early and then by the time the pet is older and has any preconditions, they double your premium knowing you are basically stuck using themThey are billing me over $a month -- for a dog! That's more than I pay for my own insurance
Hello! I've been a paid customer to this pet insurance for several years and never have I gotten a reimbursement from them as promisedEvery time (only claims over many years) I submitted a claim, they found some excuse to deny my claim, especially my last claimI even submitted an additional vetletter to explain that my cat had an infection and a cyst (not a real tumor)which started from a scratch on her earThe pet insurance should cover infectious diseasesMy claim was for which was very valid claim and I was to receive my reimbursements asapThe company is also claiming that I submitted my reassessment form after my cancellation date of the policyHowever, when I talked to the CS repI was told that it didn't matter as my claim was from a past date before the cancellationPlzhelp
I have a policy with 24PetWatch who uses PTZ Insurance as their US location I have had a claim sent in since April, even though PTZ states that it's May I have proof of when it was emailed I, along with many other customers that I've spoken to, have had nothing short of hell getting these people to refund and pay for the insurance claim I've notified the Board of Insurance, as well as the Attorney General's Office of Alabama I have waited and waited for emails, and phone calls I have been told to send in more paper There is no more paper that I can send it I want my reimbursement and also payment reversed for all dogs that I have trusted you with for a year You people are liars Bottom line
Last year I had to file a formal complaint with the MD Insurance AdministrationI won my dispute with them and they had to payThey sent both myself and the Insurance Administration a letter saying they would not repeat the error on future claims (they wanted a "complete veterinary history" for one of my cats which wasn't available because I adopted her from an animal shelter in 2015--a fact that 24Petwatch was well aware of when they offered the insurance since the initial policy was a promotional policy that Petwatch was offering to animal shelter adopters,) Cut to March and I again got a denial letter stating that they had to deny the claim because I had failed to provide them with *** **omplete veterinary history" going back to the time before I was her guardianThis company blatantly disregarded the official ruling of the MD Insurance AdministrationAfter threatening to again file with the Insurance Administration, they finally agreed to pay but they couldn't even
Not sure what is going on with the CSR team at this company since November I have had to call every week to get updates on the claims processRight now I have claims pending to be submitted because there has been one since April thats still on the works and after confirmation from their team that the data was received now they are saying it was not
I have to follow call logs so I can see whats going on with every freaking claim this one has turn pretty much into an absurd response
INSURANCE
04.14.2016: So far claim is not yet showing in their system
04.26.2016: Called Pet Watch to follow up on the claim
05.09.2016: Got Vet and Insurance both on the line, *** is going to re-submit everything because the vet didn't sign the forms
05.12.2016: Insurance confirmed received of the paperwork and confirmation that all forms were received
05.31.2016: Spoke with a lady named *** which was useless, now they are saying the claim is incomplete again, requested a man
My pet (a Yorkie Terrier) has been insured with this company for years and only recently I have submitted two claims because of the same medical problemThe insurance company charged us twice for the deductible for the same procedure, whereas per their policy they should notI have contacted them several times for reassessment (March 28, April 4, April 11) and have spoken to different customer service representativesAt no time did anyone mention anything about the cancellation of my pet's insuranceOn April 26, I received a cancellation notice that my insurance has been terminated without any prior notice, contact, or billing issueWe reached back out to their customer service and they mentioned that they decided to cancel the policy due to an underwriting issue, without giving us any other specificsThe representative also continued to taunt me that no other insurance company will insure my pet because of his ageThis insurance company seems to be practicing horrible a
I adopted my new pet from an Animal shelter on January 13, 2018, On February 15, I ordered Pet Tags for my New Dogs collar as well as registered Her microchip from the shelters name to mine, as of April 17, I have not received the the Pet Tags, however, my Credit Card was charged on February 16, , I have contacted Petwatch times VIA email to find out where my Pet Tags are, I was told it would take 4-weeks, I waited for the six weeks to expire and was told by Andrea Looby I would have my pet tags by April 11, 2018, email address: ***@pethealthinc.com, Phone *** *** ***On April 13, I sent another Email asking the status of my pet tags, with no reply, sent more emails since with no replysent another email asking for my credit card to be credited back the money they charged on February 16, and no reply stillAll I want is my money back
We started using Petwatch two years ago and fortunately have not needed to use it until recently We had to take our dog to the ER for bloat (which is covered in our plan) and submitted our claim to themAt first everything seemed to be working fine, the company responded to us stating that they received our claim and it was going to be processed That was where everything went down hillCommunications went silent and we waited to hear something or receive our checkThe contract states that we should receive our payment within 10-business daysThe claim status online showed "paid out." The claim was submitted 7-25-and showed "paid out" on 8-9-and we still have yet to receive anythingWe have called and contacted the company multiple times, when contacted they claimed that the check was sent and it "must be lost in the mail." We had them confirm our address to be sure that it did not get sent to the wrong place, the customer service rep confirmed our address wa
After submitting an insurance claim to Petwatch, as I have many times, I received a generic and undetailed email indicating my cat's health records were missing from the claim (The company has had her records for more than years)
I then attempted to call for clarificationI spent a combined minutes listening to music during calls at separate times; although twice the music stopped as if a person would take the call, it was dead air, and I had to hang up Having then not spoken to a human being after attempts, I went to the website and discovered that there was an indication that the "chat" service was not available either There is no email address for contact
This is a departure I have had no difficulty with this company before over many years and have recommended them many timesI am concerned that the company is going out of business, and if it is not, that it has absolutely no one available to customers; If there isn't a temporary difficulty, then a signif
I have been a veterinary hospital manager for almost years and I have worked with several pet insurance companies and pet watch has the worst customer service Whenever I have had to call I am on hold for almost an hour The last time I called I was transferred times and had to repeat my information each time before somebody could "help" me
On April 18, my cat was euthanized My claim was denied However, I had paid for the entire month of April and for obvious reasons did not need coverage after April 18th I called several times and sent emails During phone calls I was always promised a refund My emails were never returned I am not expecting much money back but why should I make the CEO of this company richer? It is my money and it should be returned
I've had Policy #*** for approximately yearsThe first time I ever had to use it was when my pet *** needed emergency surgery for a blockageBack then I had the same issues with reimbursementIt took at least business days if not longer to get reimbursedI had to make numerous calls and was given a date but did not get the reimbursement as promisedTwo years ago I was told by customer service reps that they were working on making improvements This year in February *** had another blockageApparently he swallowed a sock and it needed to be removed via surgeryI use the Animal Medical Center in New York City which in my opinion is the best hospital to take your pet, especially in an emergency situationOn Saturday February 6, the hospital faxed the bills to the insurance companyI have a copy of the fax report showing the date and time The bills totaled $4,I waited approximately two weeks to call and check on the status and was told the
My dog had been with this absolutely HORRIBLE company since we adopted him at months He was a Great Dane We had never let the policy lapse, but every year, on it's renewal date, we got a slight increase in the cost of the policy
My dog began slipping in his back legs in January of this year The vet told us it was just that he was getting older, so slick floors were going to be tougher for him We put rugs down to prevent this
In March, the policy renewed Again, it never lapsed coverage, it just automatically renewedOver the July 4th weekend, my dog hesitated to climb the stairs to our room The next day, he yelped when he got off the couch We took him to the emergency vet (as the regular vet was closed due to the holiday) They did X-rays and blood work They told us he might have slipped a disc or he might have cancer
I sent in the claim for the almost $bill They first claimed that they had never received the information the vet faxed over Told me that I had to have the phone number for the fax that the information was sent from! What? Anyway, I sent it again They finally got it the 3rd time, after I had my vet send it through both fax AND email
Waited the days, and got an email that the claim had been finalized I got NOTHING They said that because my dog had had slippage in January, and the policy renewed in March, it was considered a new policy and therefore, a PRE-EXISTING CONDITION!!
I was completely shocked! The lady on the phone even tried to say that I had been neglectful by not taking my dog in in January when it first started I DID take him in The vet didn't think anything of it
I can not believe that each year, when the policy automatically renews, anything that happened before that date is then considered a pre-existing condition! No matter that I've had a consistent policy with them for years!
This company is absolutely HORRIFIC, and I don't every recommend anyone going through them
My cat *** *** (policy #*** had a biopsy on April 12, for $2,I immediately submitted the claim with results pendingThe results came back as intestine lymphoma sarcoma** *** **ka PTZ Insurance Agency Ltd) categorized it as digestive illness as we were still waiting on the results and refused to pay any of it back as it maxed out the category of digestive illness (which has a max of $2500)I had to request a reassessment with letters from the surgeon and vet specialist as it should have been classified as cancerYes, they recategorized it as cancer but then they went back and recategorized all of the pancreatitis claims going back to as cancer alsothey applied it retroactivelyI am trying to get reimbursed for the biopsy and they are refusing to cooperate with meI keep asking for a manager and no one calls me backI'm about to report this company to the New York Department of Financial Services since their child company operates out of B
Pet insurance won't pay out on my claimSays they are missing paperworkResubmitted and they say they lost it and now blaming meSpent many hours on phone with various customer representatives and supervisors and no resolveAll I want is reimbursement on my pets claim
All these customer reviews are exactly what I am going through Everyone's review put together is the same as minesWhy is this "company " still doing services?! What is Revdex.com doing to help consumers like myself to not fall into there SCAM?!
I have been a customer of Petwatch for over years nowMy policy has always varied in cost but it has been approximately $a month over this timeI was always satisfied with the companyHowever, apparently petwatch is under the service of a new underwritter who changed their plansI was not excited about the plans changing but was willing to work with them
I spoke with a representative regarding the new plans on JUly 12, and believed that I was all set moving forward and rolling over into a new planHOwever, yesterday while checking my checking account, I noticed that the billing on this contract stoppedWhen I called I was wold my policy was discontinued in September
I then inquired about reistated the policy or at a minimum creating a new similar policyI was told that due to the age of my pet I cannot purchase an illness policy, however, had they not discontinued my old policy my pet would still be covered
Not only is the underwritting process sc
On January 6th, this business received an envelope from me via registered mail that included the required information regarding claims for my pet dogI called in advance to inquire if I needed to send each vet visit separately, or could they be sent together in one envelopeI was told by the claims rep that all could be sent together as long as they were submitted within the appropriate claims window They were, and I did After 8+ phone calls within a month period to chech on the status of the claims; waiting on hold in excess of minutes each time; being told they were understaffed; being told no Supervisor was available, and on and on, I finally received word that my "claim" was processed and that the bulk of my claim was denied for "teeth", as my policy does not cover teethI am well aware that teeth are not covered, but included that documentation at the suggestion of the rep that I spoke with, if at the very least to have record of the visit on fileI submitted paperw
I have been a monthly customer of Pet Watch for about three or more years, for my catI have recently attempted to submit a claim for reimbursement after my cat underwent proceduresThey initially rejected my claim for lack of invoices, which is patently untrueAfter having my veterinarian resend ALL documents including the invoice, and their receiving confirmation, I have not, after four months, received any reply from Pet WatchAnd yet, on the first of every month, they dutifully take my monthly charge no questions asked
Insured for less then a month and it was not worth the headache! claims, all three processed incorrectly, all required multiple phone calls to be addressed and now weeks later of have been reprocessed and paid correctlyStill fighting with them over the 3rd claim even though reps on different occasions all told me the claim would be paidNothing but a complete and utter headacheI would HIGHLY suggest looking elsewhere unless you like to be constantly aggravatedJust awful customer service, claims processing and management Being in the insurance industry for over years, I am SO glad these people dont offer human insurance!
Last month we received a notice that said our payment method was out of date and we needed to update itThe letter gave instructions on how to log onto their website and update the credit card informationAfter doing so, we were charged $75.50, double our premiumI originally wrote this off as we had missed a payment and it was a "catch-up" paymentThis month (10/22) we were charged the same amountWhen I inquired, I was told that they had increased their rates due to inflation at the end of SeptemberWe were never notified of the increase, and information about our policy coverage or premiums is not available on our Customer Portal accountI replied to the original email, but got a message that they were offlineI decidd to then call and I asked to cancel our policy, I was told they would cancel it at the end of this billing cycle
I have been a customer for years, but recently things have gone down hill dramaticallyThey recently sat on my claim for months without processing itI have rarely filed claims and overall, compared to what I've paid in premiums, I have collected far less Nonetheless, after processing my claim they doubled my dog's premium to $per months, which is considerably higher than other companies However, because my dog is older and now has pre-existing conditions, it will make it hard, if not impossible, to find another carrier to cover those issuesThis is a classic bait-and-switchThey lure you in early and then by the time the pet is older and has any preconditions, they double your premium knowing you are basically stuck using themThey are billing me over $a month -- for a dog! That's more than I pay for my own insurance
Hello! I've been a paid customer to this pet insurance for several years and never have I gotten a reimbursement from them as promisedEvery time (only claims over many years) I submitted a claim, they found some excuse to deny my claim, especially my last claimI even submitted an additional vetletter to explain that my cat had an infection and a cyst (not a real tumor)which started from a scratch on her earThe pet insurance should cover infectious diseasesMy claim was for which was very valid claim and I was to receive my reimbursements asapThe company is also claiming that I submitted my reassessment form after my cancellation date of the policyHowever, when I talked to the CS repI was told that it didn't matter as my claim was from a past date before the cancellationPlzhelp
I have a policy with 24PetWatch who uses PTZ Insurance as their US location I have had a claim sent in since April, even though PTZ states that it's May I have proof of when it was emailed I, along with many other customers that I've spoken to, have had nothing short of hell getting these people to refund and pay for the insurance claim I've notified the Board of Insurance, as well as the Attorney General's Office of Alabama I have waited and waited for emails, and phone calls I have been told to send in more paper There is no more paper that I can send it I want my reimbursement and also payment reversed for all dogs that I have trusted you with for a year You people are liars Bottom line
Last year I had to file a formal complaint with the MD Insurance AdministrationI won my dispute with them and they had to payThey sent both myself and the Insurance Administration a letter saying they would not repeat the error on future claims (they wanted a "complete veterinary history" for one of my cats which wasn't available because I adopted her from an animal shelter in 2015--a fact that 24Petwatch was well aware of when they offered the insurance since the initial policy was a promotional policy that Petwatch was offering to animal shelter adopters,) Cut to March and I again got a denial letter stating that they had to deny the claim because I had failed to provide them with *** **omplete veterinary history" going back to the time before I was her guardianThis company blatantly disregarded the official ruling of the MD Insurance AdministrationAfter threatening to again file with the Insurance Administration, they finally agreed to pay but they couldn't even
Not sure what is going on with the CSR team at this company since November I have had to call every week to get updates on the claims processRight now I have claims pending to be submitted because there has been one since April thats still on the works and after confirmation from their team that the data was received now they are saying it was not
I have to follow call logs so I can see whats going on with every freaking claim this one has turn pretty much into an absurd response
INSURANCE
04.14.2016: So far claim is not yet showing in their system
04.26.2016: Called Pet Watch to follow up on the claim
05.09.2016: Got Vet and Insurance both on the line, *** is going to re-submit everything because the vet didn't sign the forms
05.12.2016: Insurance confirmed received of the paperwork and confirmation that all forms were received
05.31.2016: Spoke with a lady named *** which was useless, now they are saying the claim is incomplete again, requested a man
My pet (a Yorkie Terrier) has been insured with this company for years and only recently I have submitted two claims because of the same medical problemThe insurance company charged us twice for the deductible for the same procedure, whereas per their policy they should notI have contacted them several times for reassessment (March 28, April 4, April 11) and have spoken to different customer service representativesAt no time did anyone mention anything about the cancellation of my pet's insuranceOn April 26, I received a cancellation notice that my insurance has been terminated without any prior notice, contact, or billing issueWe reached back out to their customer service and they mentioned that they decided to cancel the policy due to an underwriting issue, without giving us any other specificsThe representative also continued to taunt me that no other insurance company will insure my pet because of his ageThis insurance company seems to be practicing horrible a