GoodSeatTickets

Dear Customer,Apologies that you had a confusion with the shopping cart resulting with inconvenience.Did your confirmation email after purchase say tickets or tickets?If it is ticket, then you must have selected ticket and it might have been overlookedWe have never had people complain that our customers selected tickets and only was processed.Tickets are one of kind item and hold no refunds across the entire Ticket Industry.Please forward me your order details and I would like to see and investigate myself.Regards,CEOGoodseattickets

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Dear Revdex.com,We deeply regret the negative experience that the customer had during a call with the customer service repWe ran into a technical glitch for days where coupon codes were not workingHad the customer emailed us, we would have offered him a better discount codeSince the order is
already placed and the seller is responsible to ship the tickets. Due to inconvenience caused, we would like to offer the customer with a $off coupon code for their next purchase.Thanks,CEOgoodseattickets.com

Dear CustomerPlease accept our apologies for Inconvenience causedPlease be reminded that it is listed in our terms and conditions that we may share emails with other partners (non-financial) for promotions.Read T&C under:Information Collection, Use, and SharingYou voluntarily check the Terms
& Conditions and we had your permission.There is no refund due or no free tickets availableHowever we can take you off the promo list.Thanks,Goodseattickets.com

Revdex.com: Thank you for bringing this matter to our attention. We take customer service seriously and appreciate the opportunity to respond to Ms. [redacted]'s concerns. As Ms. [redacted] addressed in her complaint, there is a statement pertaining to taxes included in the website's...

terms and policies, which she was required to read and agree to before placing her order. The paragraph regarding same states: Taxes Prices stated on the SITE do not include any state or other local taxes that may apply to USER'S order.  TICKET SELLERS may collect sales tax as is appropriate for their locality. If taxes are applicable to USER'S order they will be added to USER'S order as a separate charge in addition to the TOTAL.We regret that Ms. [redacted] is dissatisfied with her purchase. In the interest of customer service, we will provide Ms. [redacted] a check for the disputed amount of $30.85. We will have this check processed and mailed out by Friday, 2/26/2016. We hope this fully resolves the matter.Thank you,Legal Dept.

Revdex.com:Thank you for bringing this matter to our attention. We value customer service and appreciate the opportunity to respond to Mr. [redacted] concerns.When Ms. [redacted] placed her first order the tickets she selected were advertised as a group of3. Our customer service records...

keep track of the specific ticket group that a customer purchases tickets from. These records state, “Tickets Available: 1 ticket(s) from 3 in original ticket group.”When groups of 3 tickets are advertised on the website, it is done in the following way:The ticket listing shows that there are 3 tickets left available. When the “Buy” button is clicked, the customer is brought to the website’s checkout page. On this page the checkout defaults to showing only 1 Tickets Requested. Below is that screenshot with this selection highlightedIf the customer clicks the drop down box next to the number “1” to select more tickets, the customer is offered “1” or “3.” There is no option to purchase 2 tickets when there are only 3 tickets available. This is depicted below:This is done because ticket sellers do not want to be left with only a single ticket to sell, therefore the software running the website’s checkout only offers 1 or 3 tickets for sale when the advertisement states that 3 tickets are left. Additionally, a ticket listing only offering 2 tickets cannot be separated. Both tickets for sale must be purchased. Please see the screenshot below which shows that there is no option to purchase anything but 2 tickets:Also, according to our customer service records, Ms. [redacted] did make 2 separate purchases. The first purchase occurred at 8/18/2015 3:29:14 PM, and the second purchase at 4:02:33 PM on the same day. When Ms. [redacted] was brought to the checkout page for the second purchase she was completing she was able to click the drop down menu and see that only 2 tickets would be sold for that specific listing. She was also provided with the order total and a final breakdown of her purchase for both tickets before she finalized the transaction. If Ms. [redacted] only needed to purchase 1 more additional ticket during her second purchase she was free to contact our customer service department for assistance before completing her order. Since Ms. [redacted] saw that she was able to purchase 1 ticket in her first transaction it would have been possible for her to select a ticket listing that could also offer a single ticket. However, Ms. [redacted] completed the second transaction for 2 tickets and in doing so agreed to the website’s all sales are final policy.We hope that all of the above information helps to clarify this matter, however no refund will be provided for either order as of this time.

I was unable to read any kind of response. I am extremely disappointed in this company.

Thank you for bringing this to our attention. GoodSeatTickets acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual sale transaction between the ticket buyers and sellers. We...

appreciate the opportunity to respond to Ms. [redacted] concerns. We attempted multiple searches in our system for Ms. [redacted] information she provided in the complaint, and we do not have any record of an order she placed. We didn’t find any orders linked to her last name, phone number, street address, or email address. Without any additional information such as an order number or a copy of an email confirmation, then we are unable to further assist. To the best of our knowledge, however, Ms. [redacted] did not complete a transaction through the site as we have no record of same in our system.

Revdex.com: Thank you for bringing this matter to our attention. We take customer service seriously and appreciate the opportunity to respond to Ms. [redacted] concerns. After reviewing her order, it appears that Ms. [redacted] provided an incorrect email address when she initially...

placed her order. The order was still processing by the time Ms. [redacted] called to change her email address from [redacted] to [redacted]. Our current system flagged the transaction for possible fraudulent activity, and the order was rejected for the same. Please note that an order rejection can happen for a number of reasons including, but not limited to, incorrect email address, incorrect billing address, an unverified shipping address, a declined credit card, the tickets no longer being available to purchase, or perceived fraudulent activity. Although rejected orders are rare, they do happen. We have a dedicated customer support team that handles customer contacts regarding rejected orders. When Ms. [redacted] order was marked as rejected, her order was also placed in what we refer to as a “rejected order queue” so that a representative can follow up with her via telephone. Due to the high volume of orders our customer service department processes, a customer service representative had not contacted Ms. [redacted] before she called the customer service department to inquire about her electronic tickets. A representative advised Ms. [redacted] that her order was not processed and that the specific tickets she attempted to order were no longer available. Our customer service records indicate that she was not interested in refilling her order with other tickets available for the event. Ms. [redacted] was also required to read and agree to the website’s terms and policies before finalizing her order. These policies state: Ticket Availability SITE cannot guarantee ticket availability until USER is in possession of their tickets. Generally, all ticket listings on SITE are a unique set of tickets from an individual TICKET SELLER. Some ticket listings on SITE may only be representations of available tickets and not actual seat locations or currently available tickets. Occasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is received. If equivalent or better seat locations are available at the same price, the TICKET SELLER will fill the order with the alternative seat locations. If no alternates are available, either USER'S credit card will not be charged at all or the entire amount will be refunded, and USER will be notified that the ticket request has been rejected.The “confirmation number” that Ms. [redacted] is referring to is a ticket request ID number, or an Order ID number. We do not consider this number to be a confirmation number, because our policies state that we cannot guarantee ticket availability until the purchaser is in possession of their tickets. Lastly, since her order was rejected, the charge placed to Ms. [redacted] credit card has either been reversed or has not been finalized. This means that if it was showing as a pending transaction, that transaction will never post. In the event that it has posted to her account, there should be a subsequent reversal. Since there are numerous delays and holds on credit cards, the exact process and time frame is dependent on the bank or credit card company she used to place her order.  We hope this fully explains the matter.

good seat tickets has not sent the 200% guarantee.  Please proceed with complaint.

Thank you for bringing this to our attention. GoodSeatTickets acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual sale transaction between the ticket buyers and sellers. We...

appreciate the opportunity to respond to Mr. [redacted] concerns. According to our customer service records, Mr. [redacted] contacted Customer Service regarding the delay in receiving his tickets. Customer Service then contacted the ticket seller to confirm status and to retransfer tickets if they hadn’t been transferred already. The seller transferred the tickets after the ‘ready by’ delivery date he initially provided, but still on time for the event. On 3/21, Mr. [redacted] spoke to Customer Service again who advised him that the seller transferred the tickets and to accept them when he receives the email. We apologize for the delay, but once Mr. [redacted] brought this to the attention of Customer Service, they followed up with the ticket seller to expedite the process and ensured that the tickets were transferred before the event on 3/23. We hope this fully explains and resolves the matter.

Thank you for bringing this to our attention. We provide customer service for GoodSeatTickets.com where Ms. [redacted] boyfriend placed his order. Please be advised that GoodSeatTickets.com acts as an intermediary between ticket buyers and ticket sellers, and as such is not directly involved in...

the actual ticket sale transaction between the ticket buyers and sellers. While we may help facilitate the resolution of disputes, the site has control over the content of the tickets listed on site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transaction. We take customer service seriously and appreciate the opportunity to respond to Ms. [redacted] concerns. Per our records, this matter has been resolved. Ms. [redacted] called Customer Service about this issue yesterday and they confirmed that the check was sent on 3/15 and should be delivered within 7-10 business days. Thank you.

Dear [redacted],I am the CEO of [redacted] and after reading through your complaint and I am completely in favor with you. I am personally very sorry that you were not treated with respect and I will see it myself and put the customer service Rep answerable and accountable. You are...

a wonderful person and you command 100% respect and I sincerely apologize for the way you were treated. Would it be OK if I send you a $20 [redacted] Gift card or something equivalent? Please send me your address.Thanks,CEO [redacted]

Revdex.com:Thank you for bringing this matter to our attention. We take customer service seriously and appreciate the opportunity to respond to Mr. [redacted] concerns.According to our customer service records, this was resolved the day after this complaint was submitted. As noted...

by a customer service representative, Mr. [redacted] called Customer Service on 3/10/16 to confirm that his order was refunded by the seller. Please confirm the same and advise whether this complaint is resolved/closed. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

As we previously advised, the site acts as an intermediary between ticket buyers and sellers and also cannot guarantee ticket availability. The supplier advised that the tickets were no longer available and worked with Customer Service and Mrs. [redacted] to offer equivalent or better tickets. These tickets were for seats in a closer section and per the seller, were still elevated above the floor for a clear view, and Mrs. [redacted] accepted same from the seller. However, we understand Mrs. [redacted]'s frustration with the situation and wish to offer her compensation in an effort to resolve this matter. While we can't enforce the seller to refund at this point as they followed the site's policies and the tickets have been redeemed, we would like to offer Mrs. [redacted] a partial refund of $42.23, which is 20% of her order total. We hope this fully explains and resolves the matter. Thank you.

Thank you for bringing this to our attention. GoodSeatTickets acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual sale transaction between the ticket buyers and sellers. We...

appreciate the opportunity to respond to Ms. [redacted] concerns. According to our records, Ms. [redacted] placed her order on GoodSeatTickets.com and selected to purchase tickets with the following description: Event: The Book Of Mormon Friday, Jul 28 2017 at 8:00PM
Venue: San Diego Civic Theatre, San Diego, CA
Section: Balcony Row: W
Price: 57.00 each Qty: 2
These were the tickets she received from the ticket seller. As Customer Service advised, all sales are final. Ms. [redacted] filed a chargeback action against the ticket seller (results of same appear to still be pending). No refund or further action is due at this time. To see site policies that Ms. [redacted] acknowledged and agreed to when she placed her order, please see http://www.goodseattickets.com/Policies.

They ignor d completely the fact that I was told to continue with my purchase regardless of not showing where the seats were. I have attached a photo of former complaints also stating the tickets they received were incorrect or did not allow them to choose.  I will not be satisfied until I am refunded for these tickets that I was unable to choose! Also I have attached a photo of their google add saying 100% satisfaction guaranteed. This company is a complete fraud. I was charged for an item I did not select and was told by their customer service to proceed and that I could choose after. I had no reason to not listen to their OWN employee. Issue not resolved!

Dear Customer,Apologies that you had a confusion with the shopping cart resulting with inconvenience.Did your confirmation email after purchase say 2 tickets or 1 tickets?If it is 1 ticket, then you must have selected 1 ticket and it might have been overlooked. We have never had people complain that...

our customers selected 2 tickets and only 1 was processed.Tickets are one of kind item and hold no refunds across the entire Ticket Industry.Please forward me your order details and I would like to see and investigate myself.Regards,CEOGoodseattickets

This response clearly shows Good Seat Tickets did not even spend the minute required to review the nature of the complaint. I ALSO had to call just to get my money refunded, which I waited nearly a week to receive, as well as valuable time on hold waiting for a customer service agent. My complaint was that the website "secured" tickets to an event, then waited until FOUR DAYS to inform me that I did not actually receive the tickets. At this time, tickets were substantially more expensive, meaning I was priced out of the event. Another complaint could be filed given that I had to call after six days just to ensure my money was refunded.  I purchased tickets afterwards with StubHub (to a different game on a different date), and had zero problems, as they actually secure tickets for their customers.