GoodSeatTickets

Dear [redacted],we apologize for the inconvenience. I will personally have my customer service contact you to resolve the issue in your favour.I have your order number and we will work with vendor who promised your the deserved seats. Thanks,CEO[redacted]

Dear Customer,

Please send us your Order number to our email [redacted]

We would like to investigate the validity of the tickets through the seller who sold the tickets.

Thanks,

GoodSeattickets.com

Dear [redacted],Please let us know if the double charges have been reversed into your credit card. If not I will personally see that this issue is solved.Awaiting your reply,regards,CEOGoodseattickets.com

 Thank you for bringing this matter to our attention. We take customer service seriously and appreciate the opportunity to respond to Ms. [redacted] concerns. After reviewing her order, it appears that Ms. [redacted] provided an incorrect email...

address when she initially placed her order. The order was still processing by the time Ms. [redacted] called to change her email address from [redacted] to [redacted]. Our current system flagged the transaction for possible fraudulent activity, and the order was rejected for the same. Please note that an order rejection can happen for a number of reasons including, but not limited to, incorrect email address, incorrect billing address, an unverified shipping address, a declined credit card, the tickets no longer being available to purchase, or perceived fraudulent activity. Although rejected orders are rare, they do happen. We have a dedicated customer support team that handles customer contacts regarding rejected orders. When Ms. [redacted] order was marked as rejected, her order was also placed in what we refer to as a “rejected order queue” so that a representative can follow up with her via telephone. Due to the high volume of orders our customer service department processes, a customer service representative had not contacted Ms. [redacted] before she called the customer service department to inquire about her electronic tickets. A representative advised Ms. [redacted] that her order was not processed and that the specific tickets she attempted to order were no longer available. Our customer service records indicate that she was not interested in refilling her order with other tickets available for the event. Ms. [redacted] was also required to read and agree to the website’s terms and policies before finalizing her order. These policies state: Ticket Availability SITE cannot guarantee ticket availability until USER is in possession of their tickets. Generally, all ticket listings on SITE are a unique set of tickets from an individual TICKET SELLER. Some ticket listings on SITE may only be representations of available tickets and not actual seat locations or currently available tickets. Occasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is received. If equivalent or better seat locations are available at the same price, the TICKET SELLER will fill the order with the alternative seat locations. If no alternates are available, either USER'S credit card will not be charged at all or the entire amount will be refunded, and USER will be notified that the ticket request has been rejected.The “confirmation number” that Ms. [redacted] is referring to is a ticket request ID number, or an Order ID number. We do not consider this number to be a confirmation number, because our policies state that we cannot guarantee ticket availability until the purchaser is in possession of their tickets. Lastly, since her order was rejected, the charge placed to Ms. [redacted] credit card has either been reversed or has not been finalized. This means that if it was showing as a pending transaction, that transaction will never post. In the event that it has posted to her account, there should be a subsequent reversal. Since there are numerous delays and holds on credit cards, the exact process and time frame is dependent on the bank or credit card company she used to place her order.  We hope this fully explains the matter.

 As stated in the response to Ms. [redacted]'s complaint, the order was still processing by the time Ms. [redacted] called to change her email address from [redacted] to [redacted]. This was not immediately, but about a half hour after the order was placed. Our current system flagged the transaction for possible fraudulent activity, and the order was rejected for the same. Please note that an order rejection can happen for a number of reasons including, but not limited to, incorrect email address, incorrect billing address, an unverified shipping address, a declined credit card, the tickets no longer being available to purchase, or perceived fraudulent activity. When Ms. [redacted] spoke with Customer Service, a representative explained that her order was not processed and that the specific tickets she attempted to order were no longer available. Again, the “confirmation number” that Ms. [redacted] is referring to is a ticket request ID number, or an Order ID number. We do not consider this number to be a confirmation number, because our policies state that we cannot guarantee ticket availability until the purchaser is in possession of their tickets. Furthermore, Ms. [redacted] confirmed that she acknowledged and agreed to these policies before finalizing her order. Ms. [redacted] was not charged for the order and Customer Service offered to refill her order with other tickets available for the event, but she was not interested. We hope this fully explains the matter. Thank you.

 Thank you for bringing this matter to our attention. We take customer service seriously and appreciate the opportunity to respond to [redacted] concerns. After reviewing her order it appears that [redacted] provided an incorrect...

email address. On the Customer Information section of this Revdex.com complaint she entered her email address as: [redacted]. Her order receipt shows that she entered the following email address: [redacted]. Her order was immediately rejected for having an unverified email address. Our current system immediately notifies the customer of a rejection via email, however [redacted] did not receive this message since the email she provided was not accurate. Please note that an order rejection can happen for many reasons including, but not limited to, incorrect email address, incorrect billing address, an unverified shipping address, a declined credit card, the tickets no longer being available to purchase, or perceived fraudulent activity. With any of the other instances of a rejected order the email notifying the customer of the rejected order is sufficient notice, however in [redacted] case since the email address was incorrect she did not receive the notice. Although rejected orders are rare they do happen. We have a dedicated customer support team that handles customer contacts regarding rejected orders. When [redacted]'s order was marked as rejected and the email was sent out to notify her of the rejection, her order was also placed in what we call a "rejected order queue" so that a representative could follow up with her via a phone call. Due to the volume of orders our customer service department processes a customer service representative had not contacted [redacted] before she called the customer service department looking for her electronic tickets.   Lastly, since her order was rejected the charge placed to her credit or debit card has either been reversed or has not been finalized. This means that if it was showing as a pending transaction that transaction will never post. In the event it has posted to her account there should be a subsequent reversal. Since there are numerous delays and holds on credit or debit cards the exact process and time frame is dependent on the bank or credit card company she used to place her order. [redacted] is free to contact our customer service department at [redacted] or via the website if she would like to purchase new tickets for this event. We hope this fully resolves the matter.

Dear Revdex.com,

I would like to inform you that we have 300-400 customers every day buying Tickets from our website. How come they don't complain that we charge a service and delivery Fee?

What the customer did not mention is after you enter the credit card information, you are presented with a Review page where you review the order details before submitting.

For your review, I am attaching screenshots of the payment proces.

1. Screenshot 1 : You pick the shipping and delivery options, enter the credit card information.

2. Screenshot 2: You proceed to the next step. (please review it is not a payment confirm yet)

3. Screenshot 3: A review of your order page which shows the order breakdown by service and delivery fee.

Now to throw allegations at us saying we are SCAM, we take it extremely seriously!!! But we still give the benefit of doubt to the customer that she overlooked what was presented and is unhappy. We are an Honest, Ethical and a Reputed company.

Rest is on to you decide whose favor the case belongs.

Regards

CEO

Goodseattickets.com

This response clearly shows Good Seat Tickets did not even spend the minute required to review the nature of the complaint. I ALSO had to call just to get my money refunded, which I waited nearly a week to receive, as well as valuable time on hold waiting for a customer service agent. My complaint was that the website "secured" tickets to an event, then waited until FOUR DAYS to inform me that I did not actually receive the tickets. At this time, tickets were substantially more expensive, meaning I was priced out of the event. Another complaint could be filed given that I had to call after six days just to ensure my money was refunded. 
 
I purchased tickets afterwards with StubHub (to a different game on a different date), and had zero problems, as they actually secure tickets for their customers.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Thank you for bringing this matter to our attention. We take customer service seriously and appreciate the opportunity to respond to Ms. [redacted] concerns. The website Ms. [redacted] ordered her tickets from is a US website, and therefore her order was processed in US...

dollars. In addition to this being explained in the website's terms and policies, the checkout page on the website states:Please Note:We are a resale marketplace, not the ticket seller. Prices are set by third-party sellers and may be above face value.All prices are in US Dollars ($). Although Ms. [redacted] order receipt shows a final price of $157.36, this amount is in US dollars. Ms. [redacted] account statements are in Canadian dollars so the value looks different. Also, in some cases a preauthorization is placed on the credit card which is then followed up by a final debit of the amount paid. The pre-authorization should then drop off of the account within a couple business days. Please note that the pre-authorization holds are not something controlled by us. Banks and credit card companies have different policies for how pre-authorizations and final debits occur on an account holder's statement. Since our records only show one payment, Ms. [redacted] should speak with her bank or credit card company regarding the other debit if it has not been removed as of yet. If Ms. [redacted] has any additional questions about her order she should contact our customer service department at ###-###-#### and speak with a customer service representative about her order.

Dear Customer,Apologies that you had a confusion with the shopping cart resulting with inconvenience.Did your confirmation email after purchase say 2 tickets or 1 tickets?If it is 1 ticket, then you must have selected 1 ticket and it might have been overlooked. We have never...

had people complain that our customers selected 2 tickets and only 1 was processed.Tickets are one of kind item and hold no refunds across the entire Ticket Industry.Please forward me your order details and I would like to see and investigate myself.Regards,CEOGoodseattickets

Dear [redacted],I am the CEO of [redacted] and after reading through your complaint and I am completely in favor with you. I am personally very sorry that you were not treated with respect and I will see it myself and put the customer service Rep answerable and...

accountable. You are a wonderful person and you command 100% respect and I sincerely apologize for the way you were treated. Would it be OK if I send you a $20 [redacted] Gift card or something equivalent? Please send me your address.Thanks,CEO [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

This company is a scam and their employees (probably the owners) are well versed in defending themselves against complaints.  Their reply is entirely false.  I urge you to go onto the website (comes up third in line in google results claiming 40% off when you type in [redacted] tickets) www.goodseattickets.com and see what I am about to explain. The first screen that comes up asks for you to pick a date that you want the tickets.  The second screen shows tickets available and their prices.  The third screen tells you what the price per ticket will be, asks you to pick a delivery method, standard or rush, and then requires you to put in your credit card information.  The screen offers ticket insurance and has a box that is to be checked stating that you read their terms and policies.  As I did when I purchased the tickets, I carefully scanned through the terms and policies.  AT NO TIME DO THEY MENTION YOU WILL BE CHARGED SERVICE AND DELIVERY FEES!  AND IT DOES NOT STATE WHAT YOU WILL BE CHARGED FOR THESE FEES!!.

  Only the last and final screen after your credit card has been charged and the sale is final does it actually tell you what you just paid.  In my case it was nearly $70 over what I had agreed to pay.  These people are very smooth and skilled at ripping people off and I am sure I am not the first.  Please help. 

Regards,

Thank you for bringing this matter to our attention. We take customer service seriously and appreciate the opportunity to respond to Ms. [redacted] concerns.
According to our customer service records, Ms. [redacted] placed her order on Goodseattickets.com on...

December 26, 2015. Please be advised that Goodseattickets.com acts as an intermediary between ticket buyers and sellers and does not own or possess any of the tickets listed for sale. Our records show that Ms. [redacted] attempted to contact Customer Service department as well as the seller directly at 1:05 AM because her e-Tickets were not yet available for download. The event was scheduled for that same day at 8 PM. She called Customer Service again at 11:05 AM regarding the same, and the seller uploaded the tickets shortly thereafter at 11:18. It appears that the tickets were not attached in the email to Ms. [redacted] and the seller uploaded them again at 5:29 PM. Ms. [redacted] contacted Customer Service again and advised that because this was two and a half hours prior to the event, she purchased tickets elsewhere. Our records indicate that Ms. [redacted] advised that she would contact her credit card company to dispute the charge. We need Ms. [redacted] to confirm whether this has been done. Since the tickets were erroneously uploaded by the seller, and then Ms. [redacted] did not receive her tickets until two and a half hours prior to the event, we believe that Ms. [redacted] should receive a refund. However, we cannot have a refund issued if Ms. [redacted] chooses to dispute this with her credit card company instead. If she is unable to do so, then she should contact Customer Service and provide proof of the same (e.g. letter from the credit card company stating that they could not cancel the charge) so that we can proceed with a refund for this order. We hope to fully resolve this matter with Ms. [redacted] and await the additional information needed for the same.

Dear CustomerPlease accept our apologies for Inconvenience caused. Please be reminded that it is listed in our terms and conditions that we may share emails with other partners (non-financial) for promotions.Read T&C under:Information Collection, Use, and...

SharingYou voluntarily check the Terms & Conditions and we had your permission.There is no refund due or no free tickets available. However we can take you off the promo list.Thanks,Goodseattickets.com

Better Business...

Bureau:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for bringing this matter to our attention. We take customer service seriously and appreciate the opportunity to respond to Mr. [redacted] concerns.
According to our customer service records, this was resolved the day after this complaint was...

submitted. As noted by a customer service representative, Mr. [redacted] called Customer Service on 3/10/16 to confirm that his order was refunded by the seller. Please confirm the same and advise whether this complaint is resolved/closed. Thank you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 The representatives of this company are not truthful.  Many people don't bother to complain even though they have been taken advantage of.  My response stands as accurate.  I was NOT told how much I would be charged until AFTER my credit card was processed.  If so, I would have canceled the transaction, and they know this.  I am sure they do receive tons of complaints and have learned to just not really respond to them, and just go through the motions.  If they really cared about customer service, they would have let me cancel the transaction.  Isn't that telling in itself, that immediately after the transaction when I called requesting a cancel - THAT THEY REFUSE TO CANCEL THE TRANSACTION.  They are a scam and they know it. 

Regards,

Thank you for bringing this matter to our attention.

We take customer service seriously and appreciate the opportunity to respond to

Ms. [redacted]’s concerns. According to our customer service records, Ms. [redacted] attempted

to order her tickets on 12/03/2015 from...

GoodSeatTickets.com. Please be advised

that Good Seat Tickets acts as an intermediary between ticket buyers and

sellers and does not own or possess any tickets listed for sale. Therefore, a user’s

card is charged by the fulfiller responsible for fulfilling their order and not

the site. Our records indicate that after the fulfiller attempted to charge Ms.

[redacted]’s card, Customer Service found that the billing address provided did not

match the billing address associated with the card and needed to be verified. In some cases, the fulfiller may attempt to authorize

a card multiple times, creating several holds on the user’s account. This often

happens when a third-party credit card processing company requires addit[redacted]l

security verification such as a CVV, Zip Code, or address, or when a user’s information

is incorrectly provided or mistyped. Though the fulfiller will only clear the

user’s transaction once, the hold(s) will temporarily lower user’s available

balance. Any hold(s) may take up to several days to clear. When Ms. [redacted]

contacted the Customer Service department on 12/03/2015 regarding this issue, a

representative requested a copy of her ID and advised that the hold would

clear. The representative noted that Ms. [redacted] would call back once her funds

were released.
Ms. [redacted] contacted Customer Service again on

12/07/2015 asking for her funds to be released. Customer Service advised that

the merchant on file would take care of this, but that they were not able to

see that information. Since the order did not go through, Customer Service did

not have a receipt to obtain that information. Ms. [redacted] advised that her bank

said it would take 3 days. The representative explained that it typically takes

3-5 business days or 5-7 business days depending on the bank. He further

suggested that she call her bank back to see who the merchant is. There are no

addit[redacted]l updates in our records, but the hold should have cleared and Ms. [redacted]'s funds should have been released by now. We hope

that this fully explains the matter and ask that Ms. [redacted] confirms whether

this has been resolved.