GoodSeatTickets

Thank you for bringing this matter to our attention. We take customer service seriously and appreciate the opportunity to respond to Mr. [redacted] concerns.
After this complaint was submitted, Mr. [redacted] did contact the Customer Service Department...

regarding this issue. The representative he spoke to confirmed that this event was cancelled and advised that the seller would be contacted regarding the refund. She also instructed him to call back on the following week if he did not receive the refund or update regarding same. Customer Support then instructed the seller to issue the refund and reach out to Mr. [redacted] as soon as possible. On November 17, 2015, Mr. [redacted] contacted Customer Support advising that he did not receive an email. Customer support contacted the seller again, and Mr. [redacted] confirmed later that same day that he received the refund. Although it took longer than expected, Customer Support immediately contacted the seller and followed up multiple times to ensure that Mr. [redacted] received his refund. We do apologize for the inconvenience and hope that this fully resolves the matter. Thank you.

Dear Revdex.com,Customer Claims that the service Fee & e-ticket delivery fee were a surprise and it was a hidden charge.Absolutely False allegation.1. When The ticket is added to the checkout, we present the service fee and the delivery fee in a 2 step process. Step 1. Where...

they enter their payment information, they can review the service & delivery fees associated with the order, Step2: Payment Review page where they can review their order before final submission.Customer was presented with the order details in 2 steps before final submission so that charges should not be a surprise and it is something that cannot be overlooked.2. Customer claims the ticket prices were much higher than the box office prices. Customer should be aware that they were purchasing tickets from a secondary ticket market where brokers list their tickets in our exchange. our Terms and conditions clearly state that we are not the direct ticket seller. we are only an exchange facilitating the interaction between a buyer and seller. While we advertise tickets for 40% discount, the claim is 40% off of brokers listed prices and not the box office. Here we reduce the brokers ticket price upfront, and upon applying discount coupon codes, the final prices is much lower than what a broker is willing to sell. we would like the customer to understand that our prices are still one of the lowest in the secondary ticket market.We apologize, but there is no refund due.Regards,Good Seat Tickets

Better...

Business Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted]- they contacted me and completely resolved the matter.  I am very satisfied with their response.  Thank- You for your help.Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.At the time I ordered the tickets, I do agree that the wrong  email address was entered, however it was caught immediately and I called and spoke with a ticket agent from GoodSeat who corrected the email address and stated that everything was processed and I should receive email shortly with Confirmation #.  I did received the confirmation # but did not get the email stating how to download the tickets.  I waited about 30 minutes and called back, spoke to an agent who looked up my order, did not state that there was any kind of an issue and assured me that sometimes if takes a few hours but before I could received the final email with directions on how to obtain my tickets.  I got up the next morning, went to work so I could print out the tickets and there was no email from GoodSeat.  The rest was written in my original complaint.  I have learned a very important lesson and have spread the word - DO NOT PURCHASE TICKETS FROM ANYONE EXCEPT THE VENDOR THAT IS HOSTING THE EVENT. 

Regards,

We have a dedicated customer support team that handles customer contacts regarding rejected orders. The confirmation number that Mr. [redacted] is referring to is an Order ID number. The order was pending, and Customer Service emailed the seller regarding the pending order status. The seller advised that there was a delay in updating the order due to a technical issue. Once updated as rejected, it was placed in a "rejected order queue” so that a rep could follow up. Please be advised that Customer Service tries to resolve issues as quickly as possible as they’re received, but the department processes a high volume of orders.
Although rejected orders are rare, they do happen. We cannot guarantee ticket availability until the user is in possession of their tickets, as stated in GoodSeatTickets.com's policies under Ticket Availability. This section also states that tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is received. If equivalent or better seat locations are available at the same price, the ticket seller will fill the order with the alternative seat locations. If no alternates are available, either user’s credit card will not be charged at all or the entire amount will be refunded, and user will be notified that the ticket request has been rejected.
http://www.goodseattickets.com/Policies
Mr. [redacted] was required to read and agree to these policies before finalizing his order. Furthermore, a Customer Service rep asked if Mr. [redacted] wanted to place a new order for the tickets, but he was not interested due to an increase in prices. The charge placed to Mr. [redacted] credit card was reversed. Since there are numerous delays and holds on credit cards, the exact process and timeframe is also dependent on the bank or credit card company he used to place his order. We apologize for the inconvenience, and we hope that this fully explains the matter.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Revdex.com,We deeply regret the negative experience that the customer had during a call with the customer service rep. We ran into a technical glitch for 2 days where coupon codes were not working. Had the customer emailed us, we would have offered him a better discount code. Since the order is...

already placed and the seller is responsible to ship the tickets. Due to inconvenience caused, we would like to offer the customer with a $20 off coupon code for their next purchase.Thanks,CEOgoodseattickets.com

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

On July 25, 2014I purchased four tickets for the [redacted] in Denver on October 4, 2014. My wife reminded me that this date is a very solemn religious observance. I called Goodseatickets[redacted] the very next day. I wanted to trade the four tickets for seats in the very same section for October 5, 2014. Their answer? No refunds and not trades - no anything.
I asked to speak to a manager and was not allowed to do so.
WHAT ROTTEN SERVICE. The four unusable tickets cost $230.00 The same tickets at the box office were $121.50. A $108 mark up (even after deducting Fed Ex charges) is excessive.
Deal with this company at your own risk!

Review: When my daughter, who is a minor, purchased tickets on GoodSeatTickets website for a Columbus, Oh concert, the website did not display complete information so she could make an informed decision. The site hid the fact from her that she would be required to purchase seats in blocks of two -- only after she had already purchased a single seat. Because the site failed to disclose all the information, she ended up being forced to buy three seats (although she only needed two -- her friend was also going and was buying her ticket using a different payment method).

When I contacted customer service, the female rep was belligerent and unwilling to listen to my concern/complaint. When I called back to discuss it with another rep -- hoping to find one more understanding of customer service -- I was advised they could only speak with my daughter (who was at work by this time) -- even though I explained I am co-owner of the debit card she used to make the purchase.

My complaint is twofold: one their website misled my daughter by withholding valuable information and secondly their customer service department appears to be designed to deflect complaints and not addressed them.

Thank you, [redacted]Desired Settlement: I want my daughter to be refunded in full for the price of the single ticket she purchased since the site withheld information from her. I think this is fair, because the refund I am requesting is for the less expensive seat -- so she will still be forced to pay a higher price than originally planned.

Business

Response:

Thank you for bringing this matter to our attention. We value customer service and appreciate the opportunity to respond to Mr. [redacted] concerns.When Ms. [redacted] placed her first order the tickets she selected were advertised as a group of3. Our customer service records keep track of the specific ticket group that a customer purchases tickets from. These records state, “Tickets Available: 1 ticket(s) from 3 in original ticket group.”When groups of 3 tickets are advertised on the website, it is done in the following way:

Review: I was trying to order tickets for an upcoming hockey game on the 11th; [redacted] VS. the [redacted]. I signed up for the mailing list to receive a coupon. I received a coupon after signing up and when I went to use it it said it was invalid. I called Customer Service for assistance, the girl that helped me started cussing at me and telling me I need to get off her line because she is not going to help me, etc. I asked her to not speak to me that way and asked to speak with a supervisor. After her foul language, she hung up. I was livid and called back. I asked to speak with a supervisor but they would not let me speak to one. Instead they just wanted to help me buy tickets and said that their supervisors won't speak with customers unless tickets have already been purchased. I was only offered a 5% coupon code, which I do not believe is acceptable when I was sent a coupon in the mail for more than that. I am so disappointed and disgusted with the customer service I had received today. If a company sends me a coupon to use, I expect it to work. If it doesn't work, I expected them to honor it. I know it is possible, no one was willing to help me out.Desired Settlement: I would like someone that is higher up in the chain of command than at the call center to contact me and get this resolved. I would like to receive the discount that was offered to me, honestly I believe that I should be getting more than that after putting up with such rude behavior and foul language, but I will not be greedy. Ultimately, I would like someone to contact me and let me know what can be done as soon as possible so I can be on my way, HAPPILY.

Business

Response:

Dear Revdex.com,We deeply regret the negative experience that the customer had during a call with the customer service rep. We ran into a technical glitch for 2 days where coupon codes were not working. Had the customer emailed us, we would have offered him a better discount code. Since the order is already placed and the seller is responsible to ship the tickets. Due to inconvenience caused, we would like to offer the customer with a $20 off coupon code for their next purchase.Thanks,CEOgoodseattickets.com

Review: I purchased 2 e-tickets just to find out it was rejected. Three days passed and I didn't recieve the tickets so I called them. they said the tickets were rejected. My bank account said otherwise! They took my money and did't have the courtesy to call me.. When I called them they said I had to fax my id and I may not get the same price. Which means I paid twice because I still haven't gotten refunded!!!!!Desired Settlement: Keep the same price, get the tickets and be reimbursed for the inconvience.

Business

Response:

Thank you for bringing this matter to our attention. We take customer service seriously and appreciate the opportunity to respond to [redacted] concerns. After reviewing her order it appears that [redacted] provided an incorrect email address. On the Customer Information section of this Revdex.com complaint she entered her email address as: [redacted]. Her order receipt shows that she entered the following email address: [redacted]. Her order was immediately rejected for having an unverified email address. Our current system immediately notifies the customer of a rejection via email, however [redacted] did not receive this message since the email she provided was not accurate. Please note that an order rejection can happen for many reasons including, but not limited to, incorrect email address, incorrect billing address, an unverified shipping address, a declined credit card, the tickets no longer being available to purchase, or perceived fraudulent activity. With any of the other instances of a rejected order the email notifying the customer of the rejected order is sufficient notice, however in [redacted] case since the email address was incorrect she did not receive the notice. Although rejected orders are rare they do happen. We have a dedicated customer support team that handles customer contacts regarding rejected orders. When [redacted]'s order was marked as rejected and the email was sent out to notify her of the rejection, her order was also placed in what we call a "rejected order queue" so that a representative could follow up with her via a phone call. Due to the volume of orders our customer service department processes a customer service representative had not contacted [redacted] before she called the customer service department looking for her electronic tickets. Lastly, since her order was rejected the charge placed to her credit or debit card has either been reversed or has not been finalized. This means that if it was showing as a pending transaction that transaction will never post. In the event it has posted to her account there should be a subsequent reversal. Since there are numerous delays and holds on credit or debit cards the exact process and time frame is dependent on the bank or credit card company she used to place her order. [redacted] is free to contact our customer service department at [redacted] or via the website if she would like to purchase new tickets for this event. We hope this fully resolves the matter.

On December 20, 2014, I purchased a set of tickets for "The Nutcracker" online using the GoodSeatTickets.com website, at the [redacted], Washington, DC. Due to an emergency, we were unable to attend. Upon contacting the [redacted], I was informed that I needed to contact the [redacted] regarding the (2)-Grand Suite tickets that I purchased.

After speaking with the [redacted] rep., she informed me that because I purchased my tickets through another ticker broker, that she could not pull my information up in their system or make arrangements for another show.

Upon contacting GoodSeatTickets and waiting almost a full 5 - 6 minutes before speaking to a representative, I was promptly informed that I could not transfer my tickets to another date and that I should have read the policy before purchasing the ticket!

At this time, the representative informed me that I should have purchased their provided insurance (at another fee) and I would have received a full refund; however, this information is not reflected on the website. I only read that a refund may be provided, in the event that a show is cancelled prior to my purchase. If I had this information about a full refund, I would have made a better choice for myself, at a loss of almost $300.

I don't recommend the use of this ticket broker. Their representatives and managers display a hostile, and indifferent attitude to you and your concerns, as a consumer. You wait forever on the phone while they provide you with this response, as if by rote! You are a buyer for profit and hence, exist only as a number on a page to this company. Do yourself a favor and go to the box office of the venue of your interest. You will probably suffice an receive much better treatment, at the very least as a human being if there is a problem with your transaction. I do not recommend use of this ticket broker, at any time by any consumer, especially, if you run into problems with your product. Payment today is forgotten tomorrow and you ar stuck with the loss and poor results.

Review: I ordered a pair of tickets for October 2015 in [redacted] and have received an e copy of my tickets however when I checked my bank statement I had been greatly overcharged. the purchase order hated that including taxes and fees for 2 tickets I would pay $157.36 however my bank statement has 2 withdrawals of $209.22!

Each individual ticket should have totalled just under $60 therefore should not have a $209.22 bill and especially not 2 bills!Desired Settlement: I expect a full refund on both bills at minimum.

I will be seeking new tickets and require this Company to be given an audit to ensure others have not experienced the same issue. Revdex.com has rated this an A company but I give in an D

Business

Response:

Dear Thank you for bringing this matter to our attention. We take customer service seriously and appreciate the opportunity to respond to Ms. [redacted] concerns. The website Ms. [redacted] ordered her tickets from is a US website, and therefore her order was processed in US dollars. In addition to this being explained in the website's terms and policies, the checkout page on the website states:Please Note: We are a resale marketplace, not the ticket seller. Prices are set by third-party sellers and may be above face value.All prices are in US Dollars ($). Although Ms. [redacted] order receipt shows a final price of $157.36, this amount is in US dollars. Ms. [redacted] account statements are in Canadian dollars so the value looks different. Also, in some cases a preauthorization is placed on the credit card which is then followed up by a final debit of the amount paid. The pre-authorization should then drop off of the account within a couple business days. Please note that the pre-authorization holds are not something controlled by us. Banks and credit card companies have different policies for how pre-authorizations and final debits occur on an account holder's statement. Since our records only show one payment, Ms. [redacted] should speak with her bank or credit card company regarding the other debit if it has not been removed as of yet. If Ms. [redacted] has any additional questions about her order she should contact our customer service department at ###-###-#### and speak with a customer service representative about her order.

Review: My wife purchased 2 tickets to the [redacted] from this web site as they advertised a 40% discount on said tickets. When she completed the purchase I noticed her receipt which indicated a $61 service charge per ticket. When I looked into this further I saw she paid $226/ticket with a bill totaling $589.04 for the two tickets. I checked with the [redacted], and said tickets cost $98 each. My wife was charged 2 1/2 times face value, not 40% off, and she was charged excessive service charges. The small print in their terms and conditions says they may charge more than face value, and may charge a service fee. Their advertising is deceptive, and terms unreasonable. My wife is elderly and was totally deceived by their unethical practices.Desired Settlement: Stop deceptive practices, refund our money

Business

Response:

Dear Revdex.com,I would like to bring to the attention of the customer that a. In the secondary ticket market, the ticket brokers list the ticket prices. They could be above or below the face value.b.We reduce the ticket prices set by the broker as a benefit to consumer. The price difference is what we pay it back to the broker to help customers get the cheapest ticket prices. c. Had we not reduced the ticket prices, the customer would have paid a lot more than what he/she would have actually paid.d.Our terms and conditions clearly state that we are resellers of tickets and we don't control pricing of tickets established by brokers.In no way our website has misrepresented the ticket prices or for that matter there are any advertising issues.A refund is not possible as per our Terms and condition

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I stand by my original complaint. I realize the first question should be: 40% discount of what?(face value of ticket; some brokers inflated price, etc.) However, an honest, naive person would assume 40% discount on face value, especially since face value tickets were still plentiful. I received just the type of response I expected from this business. Buyer beware.Regards,

Business

Response:

We are just an exchange who facilitates the interaction of ticket sellers with buyers, hence we don’t control the pricing. Based on event demand and availability, the ticket prices can vary. We wouldn’t know about the ticket prices because we don’t own them. We as an independent operator have no idea of ticket pricing set by the venue. So when we say 40% or up to 40% off, it is to the pricing set by the ticket broker. If you had signed up to our newsletter we give coupons and discounts which qualify for significant discounts. On top of that we reduce the brokers ticket prices by an additional 10%. So you are indeed looking at a very solid value compared to other websites (had you compared). We are by far the cheapest! We encourage you to compare our prices too. Service charges are a standard across the ticket industry. It is presented clearly at the checkout 2 times before final purchase. Hence it is entirely upto the customer to confirm the purchase. Hence our advertising is neither deceptive nor the terms are unreasonable. The terms and conditions are pretty standard with all ticket providers in the industry. We proudly stand by our commitment to offer the cheapest tickets with good seats.I am extremely sorry that you had a bad experience, I would like to assure you that you were paying far low prices then the competition. For your inconvenience, I would like to offer you a significant discount for your next event of choice. Just email us at [redacted] and we shall send you a big discount code for your next order.Thanks,GoodSeattickets CEO

Review: I purchased a ticket online for a show at the Riverside Theatre in Milwaukee WI, I paid $261.22 for a seat for this show and when I got to the Theatre I was told it was an invalid seat and the ticket was no good. You ask a question on the above line does this complaint involve a health issue. The answer could have been yes, I DO NOT like getting ripped off and I met the couple that were to be sitting next to me that spent over $721.00 for 3 tickets that had the same name on the tickets when I received them via FedEx [redacted] their tickets were no good either. Very upset very disappointed and sick at the nature of this.

Order_Number: Purchase #[redacted]Desired Settlement: DesiredSettlementID: Refund

I would like my money back I have a receipt from my purchase as well as my bank statement as this was purchased through my Debit care at Harris Bank. I spent $261.22 SHAME ON ME!!

Business

Response:

Dear Customer,

Please send us your Order number to our email [redacted]

We would like to investigate the validity of the tickets through the seller who sold the tickets.

Thanks,

GoodSeattickets.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I purchased tickets on GoodTickets.com last night. The tickets were supposed to instant electronic, however the only thing that I received instantly was the bill. When I checked the home page of the website they advertised live chat with customer service, but when I attempted to call the company they were closed, in fact they actually closed 5-10 before the time posted on their website. I e-mailed the company and the reseller and neither of them sent a return e-mail. Most companies at least sent an automatic reply acknowledging that your e-mail was received. I received nothing. Since, I did not receive my instant e-mail within a reasonable time frame, I contacted my credit card company to cancel the tickets because I felt that I had been the victim of a scam. I waited until 10:30 am the next morning and called GoodSeatTickets. When I contacted them they told me I should be okay because the event was later in the evening and that I should keep checking my e-mail. I found this to be unacceptable because the tickets were supposed to be instant, not electronic delivered at any time before the event. Worse case scenario, I expected that when I called they would correct the error and e-mail the tickets to me within the hour, or have the reseller contact me to get the tickets to me within the hour. GoodSeatTickets has a misleading website. They expect the consumer to abide by their policies while they place misleading information on their website and on the consumer's receipt. The cheap price is not worth the headache. If they attempt to charge me for the tickets, I'm going to file a dispute with the Revdex.com.

Review: I had put 2 tickets into my cart and only 1 ticket was processed, customer service refused to refund me my money or even to be reasonable and offer another solution to my problem. The only suggestion was to purchase another ticket, but there was no guarantee that it would be in the same area as my 7 year old son. I asked numerous times to speak to a supervisor but was refused. I feel like I was scammed, because I know I put 2 tickets into the cart and for some reason only 1 processed. Customer service was completely uncooperative in providing me with a refund or even a resolution to keep my business. I don't even think there was a supervisor, I think it was just a person sitting in their living room.Desired Settlement: I would like my money back, I feel scammed.

Business

Response:

Dear Customer,Apologies that you had a confusion with the shopping cart resulting with inconvenience.Did your confirmation email after purchase say 2 tickets or 1 tickets?If it is 1 ticket, then you must have selected 1 ticket and it might have been overlooked. We have never had people complain that our customers selected 2 tickets and only 1 was processed.Tickets are one of kind item and hold no refunds across the entire Ticket Industry.Please forward me your order details and I would like to see and investigate myself.Regards,CEOGoodseattickets

Review: I went to the website to buy tickets to an event. The tickets were shown as $163 per ticket. When you go to checkout, there are Service fees of $42.38 per ticket plus a delivery fee of $7.50 (to be delivered electronically which doesn't even make sense to me to charge for this!). I decided that I would go ahead and purchase the 2 tickets for the price of $418.26. I rec'd a confirmation email showing this price. I then rec'd another email from Minnetonka Tickets LLC showing the amount of $449.11 which included $30.85 for tax. I have no problem paying tax. What I don't like is not being shown the true actual cost that is being charged to my card prior to clicking submit. There were other vendors that I could have chosen at lower prices for these same seats, but because you didn't display ALL the costs on ONE invoice it made yours look like the best deal. I do see the statement that the total does not include state taxes and again, I'm not disputing taxation, I'm disputing not being shown this upfront! I feel it's deceptive.Desired Settlement: I'm not asking to have the taxes removed as I understand taxes are required, but rather I'm asking that GoodSeatTickets.com reduce the Service fees they charged me for this transaction by the amount of $30.85 to remedy this situation. Thank you.

Business

Response:

Thank you for bringing this matter to our attention. We take customer service seriously and appreciate the opportunity to respond to Ms. [redacted]'s concerns. As Ms. [redacted] addressed in her complaint, there is a statement pertaining to taxes included in the website's terms and policies, which she was required to read and agree to before placing her order. The paragraph regarding same states: Taxes Prices stated on the SITE do not include any state or other local taxes that may apply to USER'S order. TICKET SELLERS may collect sales tax as is appropriate for their locality. If taxes are applicable to USER'S order they will be added to USER'S order as a separate charge in addition to the TOTAL.We regret that Ms. [redacted] is dissatisfied with her purchase. In the interest of customer service, we will provide Ms. [redacted] a check for the disputed amount of $30.85. We will have this check processed and mailed out by Friday, 2/26/2016. We hope this fully resolves the matter.Thank you,Legal Dept.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased concert tickets that were supposed to be instant electronic. My receipt states that if I do not receive the tickets instantly, I would receive an e-mail stating when I would get the tix , neither occurred. I attempted to contact GST by phone & they closed their offices early. So I sent an e-mail to the vendor and GST stating that since I did not receive my tickets that I was contacting my credit card company to cancel the charge. No one contacted me. So I contacted GST in the morning and told them that I wanted a refund because I did not receive that instant e-tix. I was told that the tickets should be delivered well before the concert. At 1:00 pm, I received an e-mail that was supposed to have the tix & there were none. I then purchased tickets with another vendor. When I checked my phone log the next day, I noticed that 1 hour before the show was to start, I received a phone call from GST. I then checked my e-mail & noticed that the tickets had been delivered, but very late. I don't believe that I should have to pay for tickets that were not delivered instantly, as printed on my receipt & their website at the time I purchased them. I also don't believe I should pay because they did not send the e-mail stating when I would receive the tickets. Also, because they sent an e-mail without the actual tickets & lastly because they delivered instant electronic tickets at the last minute. I would have missed the show, waiting for instant electronic tickets. I worked hard to get the tickets but since I had already paid, they did not care when the tix were delivered to me. The next day, I called GST again. The agent I spoke with said he would talk to the third party who actually sold the tix to see if they would give me a refund. I was charged $377.50. This is NOT fair. GST claims that sometimes instant e-tix are not delivered instantly. If this is the case, then they should not advertise this. My tix from [redacted] were delivered in under 60 secs.Desired Settlement: I would like $377.50 refunded to my credit card. I also want GoodSeatsTickets to make changes to their website advertisement and their customer services. Specifically, they should discontinue advertising instant electronic tickets on their website if they cannot deliver them in this manner consistently. It's not fair to the consumer. I want them to advertise electronic tickets so the consumer knows that they may not receive the tickets in a timely manner at the time of purchase. I also want them to stop taking calls at 1:00 am, not 12:55 am. Also, when an e-mail is sent, they should at least send the consumer an automatic reply acknowledging that the e-mail was received. Lastly, when I customer calls to say that tickets were not received. They should contact the vendor, get the tickets released while the customer is on the phone, then stay on the phone to ensure that the customer actually received them. No one else should have my experience and be charged for it.

Business

Response:

Thank you for bringing this matter to our attention. We take customer service seriously and appreciate the opportunity to respond to Ms. [redacted] concerns. According to our customer service records, Ms. [redacted] placed her order on Goodseattickets.com on December 26, 2015. Please be advised that Goodseattickets.com acts as an intermediary between ticket buyers and sellers and does not own or possess any of the tickets listed for sale. Our records show that Ms. [redacted] attempted to contact Customer Service department as well as the seller directly at 1:05 AM because her e-Tickets were not yet available for download. The event was scheduled for that same day at 8 PM. She called Customer Service again at 11:05 AM regarding the same, and the seller uploaded the tickets shortly thereafter at 11:18. It appears that the tickets were not attached in the email to Ms. [redacted] and the seller uploaded them again at 5:29 PM. Ms. [redacted] contacted Customer Service again and advised that because this was two and a half hours prior to the event, she purchased tickets elsewhere. Our records indicate that Ms. [redacted] advised that she would contact her credit card company to dispute the charge. We need Ms. [redacted] to confirm whether this has been done. Since the tickets were erroneously uploaded by the seller, and then Ms. [redacted] did not receive her tickets until two and a half hours prior to the event, we believe that Ms. [redacted] should receive a refund. However, we cannot have a refund issued if Ms. [redacted] chooses to dispute this with her credit card company instead. If she is unable to do so, then she should contact Customer Service and provide proof of the same (e.g. letter from the credit card company stating that they could not cancel the charge) so that we can proceed with a refund for this order. We hope to fully resolve this matter with Ms. [redacted] and await the additional information needed for the same.