GoodSeatTickets

Revdex.com: Thank you for bringing this to our attention. We provide customer service for GoodSeatTickets.com. Please be advised that GoodSeatTickets.com acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as...

such is not directly involved in the actual sale transaction between the ticket buyers and sellers. We appreciate the opportunity to respond to Ms. [redacted] concerns.According to our Customer Service records, Ms. [redacted] selected and confirmed to purchase tickets with the following description on 5/18/2017: Tickets------------------------------------------------------------E...⇄ Chris Rock  Saturday, Sep 16 2017 at 7:00PMVenue: Paramount Theatre - Seattle, Seattle, WASection: Orchestra 2     Row: T Price: 142.00 each     Qty: 2Payment------------------------------------------------------------Tickets: 2 x 142.00 = $284.00Service Fee: $85.20Delivery: $15.00Order Total: $384.20Seller Notes: Tickets will be ready for delivery by Sep 14, 2017.Shortly thereafter, Ms. [redacted] called Customer Service to dispute the service fees, which she claimed weren’t shown until after she placed the order on her mobile device. Customer Service escalated internally for a manager to confirm, and they found that by going on the mobile site, the total is shown and updated once payment information for PayPal is entered. The manager confirmed that a customer must then review the total, which includes the fees, and hit ‘Place Order’ where the total is in bold. Ms. [redacted] contacted Customer Service again on 5/19 regarding this issue and to demand refund of the fees again. In response to Ms. [redacted] email, Customer Service emailed to confirm that they have done ample research surrounding her claim that the website didn't display the pricing of the tickets prior to placing the order. They determined that, in a mobile device format, the site does properly display the full order total, in bold font, directly above the Place Order button.  This checkout page also includes an option to display the breakdown of pricing prior to placing the order, so that a customer can review the full assessment of fees and their amounts.  Therefore, they upheld the site’s final sale policy. After further review, it appears that this event ended up being cancelled, and a refund was issued to Ms. [redacted] on 5/20/2017 in accordance with the sale’s policy to enforce refunds by ticket sellers for cancelled events that are not rescheduled. Therefore, no additional action is required by the site or seller. We hope that this fully explains the matter and ask that this complaint be closed by the Revdex.com. Thank you.

Please be advised that the tickets listed on the site are from numerous sellers, not just one seller or the site itself. However, per Mr. Bonds' request, we're looking into getting him a discount on the service fee for a future order. We'll follow up with him regarding same. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
At the time I ordered the tickets, I do agree that the wrong  email address was entered, however it was caught immediately and I called and spoke with a ticket agent from GoodSeat who corrected the email address and stated that everything was processed and I should receive email shortly with Confirmation #.  I did received the confirmation # but did not get the email stating how to download the tickets.  I waited about 30 minutes and called back, spoke to an agent who looked up my order, did not state that there was any kind of an issue and assured me that sometimes if takes a few hours but before I could received the final email with directions on how to obtain my tickets.  I got up the next morning, went to work so I could print out the tickets and there was no email from GoodSeat.  The rest was written in my original complaint.  I have learned a very important lesson and have spread the word - DO NOT PURCHASE TICKETS FROM ANYONE EXCEPT THE VENDOR THAT IS HOSTING THE EVENT. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for bringing this to our attention. GoodSeatTickets acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual sale transaction between the ticket buyers and sellers. We...

appreciate the opportunity to respond to Mr. [redacted] concerns. According to our customer service records, the order was cancelled by the ticket seller as the tickets were no longer available. GoodSeatTickets is not a ticket seller and does not own or possess any of the tickets listed for sale. Please see the below policy, which is included in the Terms and Policies that Mr. Bonds acknowledged and agreed to when he placed his order. Ticket Availability SITE cannot guarantee ticket availability until USER is in possession of their tickets. Generally, all ticket listings on SITE are a unique set of tickets from an individual TICKET SELLER. Some ticket listings on SITE may only be representations of available tickets and not actual seat locations or currently available tickets. Occasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is received. If equivalent or better seat locations are available at the same price, the TICKET SELLER will fill the order with the alternative seat locations. If no alternates are available, either USER'S credit card will not be charged at all or the entire amount will be refunded, and USER will be notified that the ticket request has been rejected. For all Terms and Policies, please see http://www.goodseattickets.com/Policies. While we may help facilitate the resolution of disputes, we have no control over the content of the tickets listed on site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transaction. No refund is due for the same. We hope this fully explains the matter.

Revdex.com: Thank you for bringing this matter to our attention. We take customer service seriously and appreciate the opportunity to respond to Mr. [redacted] concerns. After this complaint was submitted, Mr. [redacted] did contact the Customer Service Department regarding this issue. The...

representative he spoke to confirmed that this event was cancelled and advised that the seller would be contacted regarding the refund. She also instructed him to call back on the following week if he did not receive the refund or update regarding same. Customer Support then instructed the seller to issue the refund and reach out to Mr. [redacted] as soon as possible. On November 17, 2015, Mr. [redacted] contacted Customer Support advising that he did not receive an email. Customer support contacted the seller again, and Mr. [redacted] confirmed later that same day that he received the refund. Although it took longer than expected, Customer Support immediately contacted the seller and followed up multiple times to ensure that Mr. [redacted] received his refund. We do apologize for the inconvenience and hope that this fully resolves the matter. Thank you.

Revdex.com:Thank you for bringing this to our attention. We provide customer service for GoodSeatTickets.com where Mrs. [redacted] husband placed this order. We are gathering additional information regarding this order and may need additional input from the ticket seller. Please allow...

additional time for the same so that we may fully explain/resolve this matter.Thank you.

Revdex.com: Thank you for bringing this to our attention. GoodSeatTickets acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual sale transaction between the ticket...

buyers and sellers. We appreciate the opportunity to respond to Mr. [redacted] concerns. Per our customer service records, Mr. [redacted] girlfriend [redacted] placed an order on 1/15/2017 through GoodSeatTickets.com for tickets with the following description: Tickets-----------------------------------------------------------...⇄ Ringling Bros. and Barnum & Bailey Circus  Monday, Jan 16 2017 at 1:00PMVenue: Amway Center, Orlando, FLSection: Terrace (Lower) 110     Row: 18 Price: 34.00 each     Qty: 3Payment------------------------------------------------------------Tickets: 3 x 34.00 = $102.00Discount: (($1.02))--------------------Subtotal: $100.98Service Fee: $31.62Delivery: $7.95Order Total: $140.55These are the tickets that [redacted] should’ve received. We see that Ana and/or Mr. [redacted] reached out to the seller on 1/15/17 as the received tickets for the incorrect row (Row 19). Our records indicate that the seller called Ana on 1/16/17 and again on 1/19/17 and left voicemails requesting that she call back and provided her with contact information. Since this occurred after Mr. [redacted] filed the complaint, we want to confirm whether this matter has been resolved directly between Ana/Mr. [redacted] and the seller as there are no additional updates in our records. We ask that Mr. [redacted] advise regarding same, but we will also reach out to the seller to ensure that this will be/has been resolved. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com: As stated in the response to Ms. [redacted]'s complaint, the order was still processing by the time Ms. [redacted] called to change her email address from [redacted] to [redacted]. This was not immediately, but about a half hour after the order was placed. Our current system flagged the transaction for possible fraudulent activity, and the order was rejected for the same. Please note that an order rejection can happen for a number of reasons including, but not limited to, incorrect email address, incorrect billing address, an unverified shipping address, a declined credit card, the tickets no longer being available to purchase, or perceived fraudulent activity. When Ms. [redacted] spoke with Customer Service, a representative explained that her order was not processed and that the specific tickets she attempted to order were no longer available. Again, the “confirmation number” that Ms. [redacted] is referring to is a ticket request ID number, or an Order ID number. We do not consider this number to be a confirmation number, because our policies state that we cannot guarantee ticket availability until the purchaser is in possession of their tickets. Furthermore, Ms. [redacted] confirmed that she acknowledged and agreed to these policies before finalizing her order. Ms. [redacted] was not charged for the order and Customer Service offered to refill her order with other tickets available for the event, but she was not interested. We hope this fully explains the matter. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As the letter states, when my daughter purchased the ticket the website "defaulted" to a quantity of 1 -- this means she would have no way of knowing her purchasing options were either 1 or 3. She had no reason to select the drop down menu because the intention was two separate single ticket transactions. Since she was not advised -- and/or alerted -- to the fact that the tickets were sold in quantities of 1 or 3 as a consumer she would have NO indication that all tickets MUST be purchased in quantities of 1 or 3.It's a poor programming method -- and business practice -- to not make all information available to the buyer so they can make an informed decision.Secondly, in the letter the company stated, " If Ms. [redacted] only needed to purchase 1 more additional ticket during her second purchase she was free to contact our customer service department for assistance before completing her order. Since Ms. [redacted] saw that she was able to purchase 1 ticket in her first transaction it would have been possible for her to select a ticket listing that could also offer a single ticket."The second sentence is not true because she search the site for a single ticket -- like the one she had purchased with three available -- and the site would ONLY return tickets to be sold in pairs. At that point she was forced to buy two -- since she was going with a friend.The first sentence is glaringly inaccurate because when I contacted customer service twice, both times I was treated with disrespect and advised that it was all my fault. The first individual kept saying everything was on the site (which is was not) and the second person refused to discuss it with me (he would only speak with my daughter -- who was no longer at home). The customer service department is woefully lacking in service, based on my experience.Lastly, my mistake as a father was not checking the rating of GoodSeatTickets at: http://www.resellerratings.com/store/Goodseattickets_com, because a 6.69/10 stars is hardly a stellar rating. And oddly enough, the images that promote the quality of your site in the front page right rail like: Revdex.com, ResellerRating, and Ethical Arizona - do not allow a user to click on the image and double-check the validity of the image's endorsement. This is by design as the coding shows no link is associated with the image. Most reputable business GLADLY link to these type of places because it proves a company's integrity. Here is a sample of the coding that intentionally does not link to the sources 'verifying' GoodSeatTickets is an ethical, upfront and honest company:[redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution neither satisfactory or unsatisfactory. Resolution will depend on the next notice I receive from the company. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com: Thank you for bringing this matter to our attention. We take customer service seriously and appreciate the opportunity to respond to Ms. [redacted] concerns. According to our customer service records, Ms. [redacted] placed her order on Goodseattickets.com on December 26, 2015....

Please be advised that Goodseattickets.com acts as an intermediary between ticket buyers and sellers and does not own or possess any of the tickets listed for sale. Our records show that Ms. [redacted] attempted to contact Customer Service department as well as the seller directly at 1:05 AM because her e-Tickets were not yet available for download. The event was scheduled for that same day at 8 PM. She called Customer Service again at 11:05 AM regarding the same, and the seller uploaded the tickets shortly thereafter at 11:18. It appears that the tickets were not attached in the email to Ms. [redacted] and the seller uploaded them again at 5:29 PM. Ms. [redacted] contacted Customer Service again and advised that because this was two and a half hours prior to the event, she purchased tickets elsewhere. Our records indicate that Ms. [redacted] advised that she would contact her credit card company to dispute the charge. We need Ms. [redacted] to confirm whether this has been done. Since the tickets were erroneously uploaded by the seller, and then Ms. [redacted] did not receive her tickets until two and a half hours prior to the event, we believe that Ms. [redacted] should receive a refund. However, we cannot have a refund issued if Ms. [redacted] chooses to dispute this with her credit card company instead. If she is unable to do so, then she should contact Customer Service and provide proof of the same (e.g. letter from the credit card company stating that they could not cancel the charge) so that we can proceed with a refund for this order. We hope to fully resolve this matter with Ms. [redacted] and await the additional information needed for the same.

I followed up with Customer Service to relay Mr. [redacted] response to this matter. Per the notes from 10/24/16, Mr. [redacted] spoke with Customer Service and a rep advised that the site guarantees a 125% refund, not 200% (see bottom of home pagehttp://www.goodseattickets.com/). He was previously refunded 100% and received a check for an additional 25%. They apologize for the confusion and delay in this matter, but confirmed with Mr. [redacted] that this has been received and the matter is resolved. Thank you.

Revdex.com: Thank you for bringing this matter to our attention.
We take customer service seriously and appreciate the opportunity to respond to
Ms. [redacted]’s concerns. According to our customer service records, Ms. [redacted] attempted
to order her tickets on 12/03/2015 from...

GoodSeatTickets.com. Please be advised
that Good Seat Tickets acts as an intermediary between ticket buyers and
sellers and does not own or possess any tickets listed for sale. Therefore, a user’s
card is charged by the fulfiller responsible for fulfilling their order and not
the site. Our records indicate that after the fulfiller attempted to charge Ms.
[redacted]’s card, Customer Service found that the billing address provided did not
match the billing address associated with the card and needed to be verified. In some cases, the fulfiller may attempt to authorize
a card multiple times, creating several holds on the user’s account. This often
happens when a third-party credit card processing company requires addit[redacted]l
security verification such as a CVV, Zip Code, or address, or when a user’s information
is incorrectly provided or mistyped. Though the fulfiller will only clear the
user’s transaction once, the hold(s) will temporarily lower user’s available
balance. Any hold(s) may take up to several days to clear. When Ms. [redacted]
contacted the Customer Service department on 12/03/2015 regarding this issue, a
representative requested a copy of her ID and advised that the hold would
clear. The representative noted that Ms. [redacted] would call back once her funds
were released. Ms. [redacted] contacted Customer Service again on
12/07/2015 asking for her funds to be released. Customer Service advised that
the merchant on file would take care of this, but that they were not able to
see that information. Since the order did not go through, Customer Service did
not have a receipt to obtain that information. Ms. [redacted] advised that her bank
said it would take 3 days. The representative explained that it typically takes
3-5 business days or 5-7 business days depending on the bank. He further
suggested that she call her bank back to see who the merchant is. There are no
addit[redacted]l updates in our records, but the hold should have cleared and Ms. [redacted]'s funds should have been released by now. We hope
that this fully explains the matter and ask that Ms. [redacted] confirms whether
this has been resolved.

Thank you for bringing this matter to our attention. We value customer service and appreciate the opportunity to respond to Mr. [redacted] concerns.When Ms. [redacted] placed her first order the tickets she selected were advertised as a group of3. Our...

customer service records keep track of the specific ticket group that a customer purchases tickets from. These records state, “Tickets Available: 1 ticket(s) from 3 in original ticket group.”When groups of 3 tickets are advertised on the website, it is done in the following way:
The ticket listing shows that there are 3 tickets left available. When the “Buy” button is clicked, the customer is brought to the website’s checkout page. On this page the checkout defaults to showing only 1 Tickets Requested. Below is that screenshot with this selection highlighted
If the customer clicks the drop down box next to the number “1” to select more tickets, the customer is offered “1” or “3.” There is no option to purchase 2 tickets when there are only 3 tickets available. This is depicted below:
This is done because ticket sellers do not want to be left with only a single ticket to sell, therefore the software running the website’s checkout only offers 1 or 3 tickets for sale when the advertisement states that 3 tickets are left. Additionally, a ticket listing only offering 2 tickets cannot be separated. Both tickets for sale must be purchased. Please see the screenshot below which shows that there is no option to purchase anything but 2 tickets:
Also, according to our customer service records, Ms. [redacted] did make 2 separate purchases. The first purchase occurred at 8/18/2015 3:29:14 PM, and the second purchase at 4:02:33 PM on the same day. When Ms. [redacted] was brought to the checkout page for the second purchase she was completing she was able to click the drop down menu and see that only 2 tickets would be sold for that specific listing. She was also provided with the order total and a final breakdown of her purchase for both tickets before she finalized the transaction. If Ms. [redacted] only needed to purchase 1 more additional ticket during her second purchase she was free to contact our customer service department for assistance before completing her order. Since Ms. [redacted] saw that she was able to purchase 1 ticket in her first transaction it would have been possible for her to select a ticket listing that could also offer a single ticket. However, Ms. [redacted] completed the second transaction for 2 tickets and in doing so agreed to the website’s all sales are final policy.We hope that all of the above information helps to clarify this matter, however no refund will be provided for either order as of this time.

Thank you for bringing this matter to our attention. We take customer service seriously and appreciate the opportunity to respond to Ms. [redacted]'s concerns.
As Ms. [redacted] addressed in her complaint, there is a statement pertaining to taxes included in...

the website's terms and policies, which she was required to read and agree to before placing her order. The paragraph regarding same states: Taxes Prices stated on the SITE do not include any state or other local taxes that may apply to USER'S order.  TICKET SELLERS may collect sales tax as is appropriate for their locality. If taxes are applicable to USER'S order they will be added to USER'S order as a separate charge in addition to the TOTAL.
We regret that Ms. [redacted] is dissatisfied with her purchase. In the interest of customer service, we will provide Ms. [redacted] a check for the disputed amount of $30.85. We will have this check processed and mailed out by Friday, 2/26/2016. We hope this fully resolves the matter.
Thank you,
Legal Dept.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As the letter states, when my daughter purchased the ticket the website "defaulted" to a quantity of 1 -- this means she would have no way of knowing her purchasing options were either 1 or 3. She had no reason to select the drop down menu because the intention was two separate single ticket transactions. Since she was not advised -- and/or alerted -- to the fact that the tickets were sold in quantities of 1 or 3 as a consumer she would have NO indication that all tickets MUST be purchased in quantities of 1 or 3.
It's a poor programming method -- and business practice -- to not make all information available to the buyer so they can make an informed decision.
Secondly, in the letter the company stated, " If Ms. [redacted] only needed to purchase 1 more additional ticket during her second purchase she was free to contact our customer service department for assistance before completing her order. Since Ms. [redacted] saw that she was able to purchase 1 ticket in her first transaction it would have been possible for her to select a ticket listing that could also offer a single ticket."
The second sentence is not true because she search the site for a single ticket -- like the one she had purchased with three available -- and the site would ONLY return tickets to be sold in pairs. At that point she was forced to buy two -- since she was going with a friend.
The first sentence is glaringly inaccurate because when I contacted customer service twice, both times I was treated with disrespect and advised that it was all my fault. The first individual kept saying everything was on the site (which is was not) and the second person refused to discuss it with me (he would only speak with my daughter -- who was no longer at home). The customer service department is woefully lacking in service, based on my experience.
Lastly, my mistake as a father was not checking the rating of GoodSeatTickets at: http://www.resellerratings.com/store/Goodseattickets_com, because a 6.69/10 stars is hardly a stellar rating. And oddly enough, the images that promote the quality of your site in the front page right rail like: Revdex.com, ResellerRating, and Ethical Arizona - do not allow a user to click on the image and double-check the validity of the image's endorsement. This is by design as the coding shows no link is associated with the image.
Most reputable business GLADLY link to these type of places because it proves a company's integrity.
Here is a sample of the coding that intentionally does not link to the sources 'verifying' GoodSeatTickets is an ethical, upfront and honest company:

Regards,

Dear Revdex.com,

We urge you to take a look at the checkout process for any ticket. In the 3 Step checkout process,

Stage1: User see the service Fees, Then selects shipping option. Order total including service Fee & shipping cost is displayed.

Stage2 (next...

page): Review of Payment: Here the customer is given an option to review the total charge with an option to "continue to pay" or "Cancel"

Stage 3: payment is processed.

There is no way the customer would not have seen the service charges presented in detail. There is no trickery or advertising issues. It is a Technology driven payment process and there are no shortcuts. We process 100's of orders daily, I understand the customer may be having a bad day and it is something they may have overlooked.

Since prices in secondary ticket market can vary and tickets are owned by the broker, we have no control over pricing. We are cheaper than most of the ticketing sites out there for the customer's understanding (had they compared)

There is no refund due as the complaint is not legit

Thanks,

CEO, GoodSeatTickets